Deck 4: Managing Ethics and Social Responsibility

Question 1

The majority of managers operate at the preconventional level of personal moral development.

Answer 1

False

Question 2

The CSR approach to ethical decision making sidesteps debates about what is right,good,or just and bases decisions on prevailing standards of the profession and the larger society,taking the interests of all stakeholders into account.

Answer 2

False

Question 3

Economic responsibility,carried to the extreme,is called the profit-maximizing view.

Answer 3

True

Question 4

Individuals at the preconventional level are concerned with external rewards and punishments and obey authority to avoid detrimental personal consequences.

Question 5

The moral agent is an individual who must make an ethical choice in an organization.

Question 6

Approximately 20 percent of American adults,according to your text,never reach the postconventional level of moral development.

Question 7

Economic development that generates wealth and meets the needs of the current population while preserving the environment for the needs of future generations refers to sustainability.

Question 8

Most ethical dilemmas in business involve a conflict between stakeholders and shareholders.

Question 9

Ethical responsibility includes behaviors that are not necessarily codified into law and may not serve the corporation's direct economic interests.

Question 10

Procedural justice requires that rules be stated clearly,consistently and impartially enforced,and administered fairly.

Question 11

Economic responsibility defines what society deems as important with respect to appropriate corporate behavior.

Question 12

A chief ethics officer is a company executive who oversees all aspects of ethics and legal compliance.

Question 13

The ethical concept that acts are moral when they promote the individual's best long term interests,which ultimately leads to the greater good,is known as the moral rights approach.

Question 14

Social responsibility is management's obligation to make choices and take actions that will contribute to the welfare and interests of society as well as the organization.

Question 15

Important stakeholders in corporations include the government and the community.

Question 16

If something is ethical,it must not be illegal.

Question 17

Ethics is the code of moral principles and values that governs the behaviors of individuals or groups.

Question 18

Social responsibility covers a narrow range of issues,many of which are unambiguous with respect to right or wrong.

Question 19

Free choice lies between the domains of codified law and ethics.

Question 20

Principle-based statements define fundamental values and contain general language about company responsibilities,quality of products,and treatment of employees.

Question 21

Disk Replacement Services has just completed a procedure manual to handle employee grievances.One of the main criteria is to make it clear to employees that rules will be administered fairly and consistently.Disk Replacement operates on:

A)the procedural justice approach.
B)the utilitarian approach.
C)the individual approach.
D)the defensive approach.
E)the free-choice approach.

Question 22

A new drug has not been approved by the FDA to sell in the U.S.because further testing is needed.The company has a chance to sell its product in another country immediately to start recovering the costs of R & D and production three years ahead of time.This example places the decision in which of the categories from the text?

A)The ethical domain
B)The domain of free choice
C)The legal domain
D)The obstructive category
E)The protective domain

Question 23

When the USS Indianapolis sank after being torpedoed,one Navy pilot disobeyed orders and risked his life to save men who were being picked off by sharks.The Navy pilot was operating from the _____ level of moral development.

A)preconventional
B)conventional
C)postconventional
D)lowest
E)conservative

Question 24

Which of the following concepts argues that organizations can find innovative ways to create wealth at the same time they are preserving natural resources?

A)Preservation
B)Conservation
C)Environmentalism
D)Protectionism
E)Sustainability

Question 25

The thinking underlying the domain of ____ is the closest to the justice approach.

A)social responsibility
B)free choice
C)law
D)discretionary responsibility
E)ethics

Question 26

Caleb is a manager at Computer-Care Company.He is expected to consider the effort of each decision alternative on all parties and select the one that optimizes the satisfaction for the greatest number of people.This is an example of the:

A)utilitarian approach.
B)individualism approach.
C)moral-justice approach.
D)justice approach.
E)soft-line managerial approach.

Question 27

A recent poll found that over _____ percent of people surveyed say corporate America's moral compass is pointing in the wrong direction.

A)10
B)30
C)50
D)75
E)95

Question 28

In one study,organizational psychologist Adam Grant found that the single biggest predictor of a team's effectiveness was incentives such as bonuses and vacation time.

Question 29

An organization's decision to hire for an open position is in the:

A)domain of codified law.
B)domain of free choice.
C)domain of ethics.
D)domain of compensatory justice.
E)domain of social responsibility.

Question 30

Which of the following responsibilities is purely voluntary and is guided by a company's desire to make social contributions not mandated by economics,law,or ethics?

A)Ethical
B)Economic
C)Legal
D)Discretionary
E)Stakeholder

Question 31

One of the most pressing ethical dilemmas facing managers today is that of competitive intelligence,which is increasingly gained through social media.

Question 32

The profit-maximizing view of economic responsibility is advocated by:

A)Milton Friedman.
B)Arthur Anderson.
C)Donald Trump.
D)Warren Buffett.
E)Steve Jobs.

Question 33

Robbie's Robots decided to continue operations at one plant while shutting down another.The decision was justified on the basis of what was best for the total corporation.This is an example of the:

A)utilitarian approach.
B)individualism approach.
C)moral-justice approach.
D)justice approach.
E)illegal approach.

Question 34

Any group within or outside the organization that has an interest in the organization's performance is called:

A)a supplier.
B)an international customer.
C)a stakeholder.
D)OPEC.
E)a trade association.

Question 35

Which of these best illustrates the preconventional stage of moral development?

A)Everybody else is doing it, so it must be okay.
B)What would my boss think if I did this?
C)I know this is not right, and I will not do it, even if everyone else is.
D)What am I going to get from making this decision?
E)How would I feel if my decision was on the front page of the paper?

Question 36

All of the following are examples of special interest groups,except:

A)professional associations.
B)trade associations.
C)political action committees.
D)courts.
E)consumerists.

Question 37

When everyone is pursuing self-direction,the greater good is ultimately served because people learn to accommodate each other in their own long-term interest is an example of the:

A)utilitarian approach.
B)individualism approach.
C)moral-justice approach.
D)justice approach.
E)social responsibility.

Question 38

Which of these employee behaviors matches with the conventional level of personal moral development?

A)Task accomplishment
B)Empowered employees
C)Work group collaboration
D)Full participation
E)Act in own interest

Question 39

The _____ leadership style matches with the preconventional level of personal moral development.

A)autocratic
B)team oriented
C)servant leadership
D)guiding/encouraging
E)transforming

Question 40

A situation that arises when all alternative choices or behaviors have been deemed undesirable because of the potentially negative ethical consequences,making it difficult to distinguish right from wrong,is considered:

A)a moral agent.
B)a social responsibility.
C)an ethical dilemma.
D)an ethical standard.
E)discretionary responsibility.

Question 41

The _____ is an individual responsible for making an ethical choice.

Question 42

A general statement of principle is often called a _____.

Question 43

_____ justice requires that rules should be clearly stated and consistently and impartially enforced.

Question 44

The base of the corporate social responsibility pyramid is:

A)discretionary responsibility.
B)ethical responsibility.
C)legal responsibility.
D)economic responsibility.
E)personal responsibility.

Question 45

Most managers operate at the _____ level.

Question 46

At the _____ level of personal moral development,individuals are most concerned with external rewards and punishments.

Question 47

List three examples of primary stakeholders.

Question 48

_____ generally outline the procedures to be used in specific ethical situations,such as marketing practice,conflicts of interest,and observance of laws.

Question 49

When values and standards are written into the legal system,it is referred to as _____.

Question 50

The _____ approach to economic responsibility means that economic gain is the only social responsibility and can lead companies into trouble.

Question 51

_____ means that managers are honest and trustworthy,fair in their dealings with employees and customers,and behave ethically in both their personal and professional lives.

A)Ethical leadership
B)Followership
C)Corporate espionage
D)Command-and-control approach
E)Concern for production leadership

Question 52

List three of the six moral rights that should be considered during decision making.

Question 53

Organizational _____ means that an organization pursues a positive human impact,moral goodness,and unconditional society betterment for its own sake.

Question 54

Employee disclosure of illegal organization activities is known as _____.

Question 55

Statements that define fundamental values and reference organizational responsibilities,products and employees are often called:

A)principle-based.
B)policy-based.
C)ethically-based.
D)codified.
E)codes of organizational integrity.

Question 56

The _____ approach asserts that human beings have fundamental rights and liberties that cannot be taken away by an individual's decision.

Question 57

A(n)_____ is any group within or outside the organization that has an interest or investment in the organization's performance.

Question 58

The _____ approach to ethical decision making sidesteps debates about what is right,good,or just and bases decisions on prevailing standards of the profession and the larger society,taking the interests of all stakeholders into account.

Question 59

A(n)_____ is a formal statement of the company's values concerning ethics and social issues;it communicates to employees what the company stands for.

Question 60

The relationship between social responsibility and financial performance has been shown to be:

A)non-existent.
B)positive.
C)negative.
D)not important.
E)a reflection of top leadership.

Question 61

Define ethics and explain how the domain of ethics relates to law and free choice.

Question 62

Briefly explain the justice approach to ethics and then explain the three types of justice.

Question 63

What is social responsibility? Why is it considered a difficult concept to grasp?

Question 64

Explain the differences between principle-based statements and policy-based statement in an organization's code of ethics.

Question 65

List the four responsibilities of corporate social performance.