Deck 14: Business Presentations

Question 1

What is the least accurate statement about oral presentations? 

A)Only employees at upper levels find it necessary to give oral presentations.
B)The savviest future businesspeople take advantage of opportunities in college to develop their speaking skills.
C)A recent study shows that the No. 1 predictor of success and upward mobility is how much you enjoy public speaking and how effective you are at it.
D)Most people have some apprehension when speaking in public.

Answer 1

A

Question 2

Which of the following is most likely to gain your audience's attention in the introduction of a presentation? 

A)It's a pleasure to be here today.
B)By the end of this presentation, you will know how to protect your customers' personal information from identity thieves.
C)I'm honored to be asked to speak to you today.
D)Today I'm going to talk about identity theft.

Answer 2

B

Question 3

What question(s) should you ask about your audience to determine your pattern, delivery style, and supporting material? 

A)What measures must I take to ensure that this audience remembers my main points? 
B)How can I earn my audience's respect so that the audience accepts my message? 
C)How will this topic appeal to this audience? 
D)All of these choices

Answer 3

D

Question 4

Kyoung is part of an employee team that has members located throughout the country. Each week they meet with each other virtually. At the next virtual meeting, Kyoung must make a presentation about the team's progress. This type of business presentation is called a(n) 

A)impromptu speech.
B)podcast.
C)webinar.
D)virtual presentation.

Question 5

The introduction to an oral presentation should 

A)cover a limited number of main points, say, two to four.
B)try to establish the credibility of the audience.
C)be organized using a common strategy such as chronological or geographical.
D)preview the main points of the presentation.

Question 6

During a question-and-answer period at the end of an oral presentation, what type of audience would most likely require a moderator? 

A)Friendly audience 
B)Neutral audience 
C)Uninterested audience 
D)Hostile audience

Question 7

After determining the purpose of your oral presentation, a second key element in preparation is analyzing your ___________, anticipating its reactions, and adjusting to its needs if necessary.

A)presentation attire 
B)audience 
C)primary visual aid 
D)motivation

Question 8

The body of a short, 20-minute presentation should focus on 

A)at least five to eight main points.
B)one or two main points.
C)two to four main points.
D)up to ten main points.

Question 9

The two most powerful keys to audience comprehension and retention during a presentation are good organization and 

A)professionally designed PowerPoint slides.
B)intentional repetition.
C)a structured question-and-answer period at the end of the presentation.
D)a dynamic and entertaining presentation style.

Question 10

Which of the following techniques can be used to gain and to keep your audience's attention during an oral presentation? 

A)Eye contact 
B)A quote 
C)A rhetorical question 
D)All of these

Question 11

You will be presenting a proposal about eliminating one of your company's product lines, and you expect your audience to be hostile toward your ideas. You should 

A)be calm and controlled and speak evenly and slowly.
B)be warm, pleasant, and open and use lots of eye contact and smiles.
C)use a pro/con pattern and present at least five or six points.
D)be dynamic and entertaining and move around, using large gestures.

Question 12

Ricardo has been asked to give his supervisor a concise summary of a proposal that Ricardo will be delivering to the board of directors later in the week. This type of business presentation is called a(n) 

A)impromptu speech.
B)podcast.
C)briefing.
D)keynote address.

Question 13

You will be presenting information to your staff about new benefit options, and you expect your staff members to be very pleased with the changes in their benefits package. What is the best advice for delivering your presentation? 

A)Include objective data and expert opinions.
B)Include humor, personal examples, and experiences.
C)Present both sides of the issue.
D)Be controlled and do nothing showy.

Question 14

What is the most important part of preparing for a presentation? 

A)Selecting your delivery style 
B)Deciding what you want to accomplish 
C)Preparing professional PowerPoint slides 
D)Selecting appropriate attire

Question 15

Thomas will be telling staff in his department about new equipment that will be installed soon. He expects his audience to be neutral about this information because the new equipment won't have a large effect on employees' day-to-day activities. What should Thomas do when delivering his presentation? 

A)Be dynamic and entertaining, moving around and using large gestures.
B)Be warm, pleasant, and open; use lots of eye contact and smiles.
C)Save time at the end for audience questions.
D)Include humor, personal stories, and flashy visuals.

Question 16

Keisha has been asked to give a presentation about a new method for processing customer returns. The first thing she should do is to 

A)develop an outline of the points she wants to cover in her presentation.
B)prepare the visual aids she will use in delivering the presentation.
C)determine the purpose of her presentation.
D)write the text of her presentation.

Question 17

If you have agreed to speak to an audience with which you are unfamiliar, what is the best thing to do? 

A)Take your best guess as to who will be in your audience.
B)Contact each audience member individually to try to get to know him or her before your presentation.
C)Ask for the names of a half dozen people who will be in the audience and contact them.
D)Don't worry about it; all audiences are basically the same.

Question 18

Lucy has recorded her weekly lecture to deliver to her students in their online classroom. This type of business presentation is called a(n) 

A)impromptu speech.
B)webinar.
C)briefing.
D)keynote address.

Question 19

The introduction to an oral presentation should accomplish three goals: identify yourself and establish your credibility, preview your main points, and 

A)ask for relevant audience questions.
B)capture your listeners' attention and get them involved.
C)use an accepted organizational pattern such as chronology or geography/space.
D)show what a snappy dresser you are by wearing professional attire.

Question 20

Speakers can establish credibility by 

A)describing their qualifications.
B)using professionally designed visual aids.
C)getting the audience involved.
D)previewing their main points.

Question 21

Select the most accurate statement about visual aids.

A)Visual aids tend to lengthen oral presentations.
B)Visual aids have no effect on a speaker's self-confidence or poise.
C)Visual aids improve comprehension and retention.
D)Visual aids should be used only by experienced speakers.

Question 22

You will be presenting an overview of the changing diversity of your customers in each of your company's six regions. The best way to organize your presentation is by 

A)geography/space.
B)chronology.
C)importance.
D)best case/worst case.

Question 23

When a state senator told an audience that she learned to be a leader while playing on her college volleyball team, she was building rapport by using a(n) 

A)personal anecdote.
B)metaphor.
C)simile.
D)analogy.

Question 24

Because it is the most remembered part of a speech, spend sufficient time making the ____ as effective as possible.

A)introduction 
B)body 
C)conclusion 
D)PowerPoint slide show

Question 25

In his presentation Zubin says, Let me review the four steps in processing a customer return. What verbal signpost is he using? 

A)Previewing 
B)Summarizing 
C)Switching directions 
D)Transitioning

Question 26

The conclusion of an oral presentation should accomplish three goals: summarize the main themes of the presentation, include a statement that allows you to leave the podium gracefully, and 

A)preview your main points.
B)establish your credibility.
C)leave the audience with a specific and noteworthy take-away.
D)make the audience a promise to gain their attention.

Question 27

Which of the following is the best conclusion for an oral presentation? 

A)Well, that's about it! 
B)To ensure that all employees are able to interact effectively with our diverse customers, I encourage you to approve this diversity training program.
C)Thank you from the bottom of my heart for being here today.
D)Before I conclude, let me add two more important points.

Question 28

Building rapport means that speakers 

A)build their own podium from which to speak.
B)use the most high-tech visual aids.
C)form a bond with the audience.
D)dress in their most professional business attire.

Question 29

What is the best time to distribute handouts during a presentation? 

A)Before you begin your presentation 
B)During the presentation 
C)At the end of your presentation 
D)Never, because handouts are obsolete.

Question 30

A group of new law school students were told Look to your right and look to your left. Only one of you will still be here in four years. This is an example of using ____ to build rapport.

A)a metaphor 
B)personalized statistics 
C)a personal anecdote 
D)an analogy

Question 31

Which of the following is the best advice regarding nonverbal messages during your presentation? 

A)Stay behind the podium for the most confident, professional look.
B)Try to look serious the entire time to maintain your credibility.
C)Don't worry about your appearance because your words are what really matter.
D)Be enthusiastic and let your body show it.

Question 32

Antonia's presentation will discuss the advantages and disadvantages of selling her company's product exclusively online. The most effective organizational strategy for Antonia's presentation would be by 

A)chronology.
B)problem/solution.
C)geography/space.
D)comparison/contrast.

Question 33

Helpful previews, summaries, and transitions in an oral presentation are examples of 

A)conclusions.
B)criteria.
C)verbal signposts.
D)supporting materials.

Question 34

Programs such as Microsoft PowerPoint and Apple Keynote allow presenters to design ____, which can include audio, videos, images, animations, and hyperlinks.

A)overhead transparencies 
B)multimedia slides 
C)flipcharts 
D)handouts

Question 35

Which organizational pattern uses the five Ws and an H (who, what, when, where, why, and how)? 

A)Chronology 
B)Topic/function/conventional grouping 
C)Journalistic 
D)Best case/worst case

Question 36

What is an advantage of zoom presentations? 

A)They help the audience better understand and remember content, details, and relationships.
B)Audience members seem to appreciate the cinematic, interactive quality of zoom presentations.
C)They allow presenters to communicate their ideas in a more exciting, creative way.
D)These are all advantages of zoom presentations.

Question 37

Benjamin will be giving an oral presentation in class about the history of Berkshire Hathaway. What organizational pattern will he most likely use? 

A)Chronology 
B)Simple/complex 
C)Geography/space 
D)Value/size

Question 38

Social media is a worldwide party just waiting for companies to join the fun is an example of 

A)humor.
B)a simile.
C)a metaphor.
D)a personal anecdote.

Question 39

In her presentation Sohni says, I will now discuss three possible solutions to our employee turnover problem to 

A)summarize what she's already said.
B)conclude her presentation.
C)establish credibility with the audience.
D)show the organization of her presentation.

Question 40

What is the best advice for concluding your presentation? 

A)End by saying something such as That's it because this common closing is considered professional.
B)Bring up one or two completely new points that you want your audience to remember most of all.
C)Review major points and focus on a take-away--something you want your listeners to do, think, or remember.
D)Give your audience parting gifts.

Question 41

Reading an oral presentation 

A)is an effective technique for beginning speakers.
B)can be combined effectively with the memorization method to ensure that everything is covered.
C)allows feedback to be used to advantage.
D)causes the audience to lose confidence in the speaker's expertise.

Question 42

What is the best guideline for adapting text and color selections for each slide of your multimedia presentations? 

A)Use light text on a dark background for presentations in lightened rooms, and use dark text on a light background for presentations in darkened rooms.
B)Never break the 6-x-6 rule.
C)As a general guideline, include no more than six bullets per screen and six words per bullet.
D)Use light text on a light background for a professional, peaceful look.

Question 43

One of the most effective strategies for reducing stage fright is to 

A)memorize the presentation.
B)know the subject thoroughly.
C)have a complete "script" of the presentation handy for reference.
D)develop the ability to "wing it."

Question 44

Select the most accurate statement describing voice mail.

A)Many businesspeople use voice mail to intercept and to screen incoming telephone calls.
B)The best voice mail greetings are generic and impersonal.
C)Never use voice mail because it is rude and frustrating to callers.
D)Try to return all voice mail messages within one to two weeks.

Question 45

You are about to design multimedia slides to show during a presentation to your department. What should you do first? 

A)Decide whether to use PowerPoint, Prezi, SlideRocket, or some other software package.
B)Analyze the situation to determine how your slides will be used and delivered.
C)Anticipate your audience.
D)Choose your text and color schemes.

Question 46

The most successful teams working on a written or oral presentation 

A)make meetings a top priority.
B)make decisions by majority rule.
C)avoid conflict.
D)decide on the final format of the document or presentation before doing anything else.

Question 47

The best notes for an extemporaneous oral presentation contain 

A)single words describing each major topic.
B)an entire paragraph describing each major topic.
C)a complete sentence or two introducing each major idea.
D)a complete word-for-word script of the speech.

Question 48

Molly will be delivering a presentation to an intercultural audience. She should 

A)consider breaking her presentation into short, distinct topics.
B)always present the main idea at the beginning of the presentation.
C)speak at a rapid speed if the presentation is being translated.
D)use an informal delivery style.

Question 49

Which of the following is correct? 

A)Inexperienced speakers can effectively memorize an entire presentation.
B)Memorizing significant parts of an oral presentation can be dramatic and impressive.
C)Expert speakers know not to memorize any part of an oral presentation.
D)Memorizing an oral presentation eliminates the need for note cards.

Question 50

Visual aids for intercultural presentations should 

A)use more text on PowerPoint slides than for a presentation for native speakers.
B)be written in both English and the language of the audience.
C)never include numbers without projecting or writing them out for the audience to see.
D)all of these choices.

Question 51

Select the most accurate statement about designing your presentation to get the most positive response from your audience.

A)The messages the colors convey are the same in all cultures.
B)Try to use animation and sound effects on almost every slide to keep your audience's attention.
C)Bold colors⎯blue, green, and purple⎯are best to highlight primary ideas.
D)Adjust the text color in such a way that it provides low contrast, which will make it more readable

Question 52

Julia will be using a smartphone for business and want to be courteous and responsible. What etiquette advice should you give her? 

A)Speak in low, conversational tones.
B)Don't text while driving, cycling, or walking down the sidewalk.
C)Don't step up to a service counter, such as at a restaurant, bank, or post office, while talking on her smartphone.
D)All of the above will help Julia be a courteous and responsible smartphone user.

Question 53

To give an effective oral presentation, Gretchen should 

A)present her first sentence from memory.
B)begin speaking immediately without pausing.
C)avoid any body movement.
D)speak quickly so she doesn't sound nervous.

Question 54

Team members determine whether the document or presentation is fulfilling its purpose and meeting the needs of the audience while 

A)collecting information.
B)organizing, writing, and revising.
C)editing, rehearsing, and evaluating.
D)planning the document or presentation.

Question 55

What is the best advice for receiving telephone calls professionally? 

A)When answering your telephone, identify yourself immediately.
B)Use No at the beginning of a sentence when needed to get your point across clearly.
C)When answering the phone for someone else, be completely honest about where the person is and when he or she will return.
D)To come across as helpful as possible when taking a message, guarantee that the caller's call will be returned.

Question 56

Select the most accurate statement about the question-and-answer period after an oral presentation.

A)Set a time limit for questions and answers.
B)Don't announce the question-and-answer period until the end of your presentation.
C)Don't repeat each question when it is asked because doing so wastes valuable time.
D)When answering the audience's questions, be sure to defend your position.

Question 57

Bruce wants to be sure to keep his audience engaged while delivering his PowerPoint presentation. What should he do? 

A)Leave the lights as low as possible so that his audience can see the slides better.
B)Design his slides so well that they become the main attraction.
C)Look at his slides often to make sure he's not leaving out anything.
D)Use a remote clicker so that he can move freely.

Question 58

What is the best advice for making effective telephone calls? 

A)Because a telephone call is more personal than other forms of communication, use the telephone whenever possible to contact someone.
B)Plan a mini-agenda before placing a telephone call.
C)The responsibility for ending a call lies with the person receiving the call.
D)Leave the most concise voice mail message possible, ideally mentioning only your name to save the receiver time when listening to it.

Question 59

A cross-functional team has been formed to come up with ways to improve communication among departments. Team members are now taking part in a brainstorming session. They are in what stage of the project? 

A)Preparing to work together 
B)Planning the document or presentation 
C)Collecting information 
D)Organizing, writing, and revising

Question 60

You should create a slide or canvas only if it accomplishes what purpose? 

A)Generates interest in what you are saying and helps the audience follow your ideas 
B)Illustrates and simplifies complex ideas 
C)Highlights points you want your audience to remember 
D)Create a slide or canvas that accomplishes any of these purposes.

Question 61

Marissa is nervous about giving a presentation to the board of directors. She should read her presentation to the audience to make sure she doesn't leave out anything.

Question 62

Speakers can make up for thin content in their presentation narrative by designing impressive PowerPoint slides or Prezi canvases.

Question 63

The most important part of your preparation for an oral presentation is deciding what to wear so that you will look professional and credible.

Question 64

To help the audience comprehend and retain what you have to say, repeat your main points in the introduction, body, and conclusion of an oral presentation.

Question 65

Speaking skills often play an important role in a successful career.

Question 66

Presentations designed using Prezi are similar to those designed using PowerPoint or SlideRocket because all three programs are used to create slides.

Question 67

Usually the best time to distribute handouts to an audience is at the beginning of the presentation so that the audience refers to them during the presentation.

Question 68

How you look, how you move, and how you speak can make or break your presentation.

Question 69

Doug wants to give the most impressive and effective presentation possible to his company's board of directors. He should memorize his entire presentation.

Question 70

During his presentation Michael said, Let me now review the two possible solutions we've discussed so far. He has used a verbal signpost to help his audience recognize the organization of and key points in his presentation.

Question 71

Only inexperienced speakers suffer from stage fright.

Question 72

Don't confuse your audience by varying your tone, volume, pitch, or pace. Strive for consistency in these areas.

Question 73

An oral presentation that incorporates visual aids is more likely to be understood and retained than one lacking visual enhancement.

Question 74

Elliott will be giving a PowerPoint presentation in a lightened room. He should use light text on a dark background.

Question 75

In the conclusion of the oral presentation, skilled speakers leave the audience with a specific and noteworthy take-away.

Question 76

Monica is designing a PowerPoint presentation. She should try to fit as much text as possible on each slide to keep her slide show as short as possible.

Question 77

Your oral presentation to the board of directors will outline the advantages and disadvantages of merging with another company. The problem-solution organizational plan would probably be best for this topic.

Question 78

Our new CEO acts like the coach of a football team is an example of a simile.

Question 79

In the introduction to her presentation about financial statement analysis, Christina is telling the audience about how many years she has working in the accounting industry. She is doing this to build credibility.

Question 80

Probably the most effective way to reduce stage fright is wearing a professional business suit while presenting.