Deck 1: Human Relations and You

Question 1

A study about the self-evaluation of college students found that the students ________.

A)underrated their generosity in dealing with others
B)overrated their generosity in dealing with others
C)were unwilling to help others who did not fit their self-image
D)rated themselves highly only when surrounded by students they perceived to be inferior

Answer 1

B

Question 2

Marshall would like feedback on what coworkers really think of him. He is best advised to get input from a ________.

A)Johari Window
B)performance evaluation from his superior
C)self-assessment quiz
D)system of peer evaluations

Answer 2

D

Question 3

People who are promoted to leadership positions in organizations typically ________.

A)focus much more on intellectual skills than human relations skills
B)combine human relations skills with intellectual skills
C)minimize face-to-face interaction with other workers
D)tend to be mean and ruthless

Answer 3

B

Question 4

What the person is communicating about himself or herself is contained in the ________.

A)overall self-concept
B)self-knowledge questionnaire
C)private self
D)public self

Question 5

To enhance the probability that he will live a long time, Luke chooses a field in which his job satisfaction will be low so he will not have to invest too much energy in his career. Luke has developed an effective strategy for living a long time.

Question 6

In terms of being perceived as having potential for advancement to a management position, possessing human relations skills is ________.

A)counterproductive
B)usually an asset
C)helpful mostly for human resources positions
D)usually not important

Question 7

Bill suffers from chronic job dissatisfaction. It is likely that ________.

A)his life satisfaction will be unaffected
B)his life satisfaction will begin to decline
C)his personal life satisfaction will improve
D)he will get used to it.

Question 8

A major purpose of feedback is to tell a person ________.

A)how well he or she communicates the true self
B)how well he or she has performed
C)the difference between right and wrong
D)when it is time to enhance self-esteem

Question 9

The term developmental opportunity in a performance evaluation system refers to a(n)________.

A)chance to take over for the manager for a while
B)area of needed improvement
C)area of outstanding strength
D)chance to get promoted

Question 10

Nikki knows how to deal effectively with others and get things accomplished on the job, so it is likely she can use the same skills to enhance her personal life.

Question 11

An advantage given for studying human relations is that it might help you ________.

A)learn how to manipulate people
B)avoid advanced responsibility
C)get promoted without having to work very hard
D)capitalize on opportunities in your career

Question 12

A potential problem in benefiting from human relations knowledge is that ________.

A)getting along well with work associates appears to be a fad
B)such knowledge conflicts with fields such as accounting and information technology
C)an individual's personality could influence the potential benefits
D)many employers prohibit the practice of human relations

Question 13

An inference from some research about relationships suggests that the way people manage their relationships in the workplace ________.

A)indicates whether or not they are married or single
B)indicates whether or not they have a pet at home
C)is linked to how personal relationships are managed
D)usually the opposite of how personal relationships are managed

Question 14

Jenny says, "If I had only finished college and gone to work for a big company, today I would be a CEO and the envy of my friends and family." Jenny is referring to her ________ self.

A)public
B)alternative
C)private
D)angry

Question 15

Derek and Danielle, a married couple, want to have a happy, permanent marriage. Long-term research with couples suggests that Derek and Danielle should ________.

A)look for ways to emphasize the positive
B)freely criticize each other
C)make many mocking jokes about each other
D)say no frequently to each other

Question 16

A basic premise of the model behind the Johari Window is that we can improve our personal and professional relationships through ________.

A)peeking into the lives of people we admire
B)looking into the future
C)understanding ourselves in depth
D)exploring windows of opportunity

Question 17

Tina, a beginner in her field, decides to work on her human relations skills to increase the probability that she will advance to supervisory and high-level leadership positions. Tina has chosen an effective strategy for career advancement.

Question 18

The blind area in the Johari Window consists of information others ________.

A)are aware of but we cannot see in ourselves
B)want to hide from us because it is so embarrassing
C)cannot see but we are clearly aware of
D)use to make us feel defensive

Question 19

From the standpoint of management, human relations is quite important because it contributes to ________.

A)organizational effectiveness
B)control over employees
C)uniformity among the workers
D)high turnover of employees

Question 20

Rocco is an outstanding engineering technician who at the same time is working on developing his human relations skills. He is correct in assuming that this combination of skills will help him go a long way in his career.

Question 21

An assumption of Theory Y is that ________.

A)threat of punishment is not necessary to get effort from employees
B)threat of punishment is the best way to get effort from employees
C)most employees are not capable of accepting responsibility
D)commitment has no relationship to rewards

Question 22

Rex is on the right track when he goes about hiding most of his true self from others to develop better relationships with people.

Question 23

Industrial humanism is widely practiced today through such things as ________.

A)threatening employees
B)requiring employees to divulge information about their personal lives
C)flexible work arrangements and benefits
D)random drug testing

Question 24

The private self is the most distorted version of the self.

Question 25

Maria is referring to her alternative self when she says, "I would much more successful in my career today if I had chosen the right mentors."

Question 26

A cultural difference observed about self-evaluation is that ________.

A)North Americans tend to underestimate their abilities
B)East Asians tend to overestimate their abilities
C)North Americans tend to overestimate their abilities
D)East Asians rarely think of improving themselves

Question 27

In the Hawthorne studies, worker productivity ________.

A)increased with greater illumination but decreased with less illumination
B)increased with less illumination but decreased with greater illumination
C)increased with both greater and less illumination
D)decreased with both greater and less illumination

Question 28

Self-understanding is an important starting point in developing good human relations.

Question 29

One way of minimizing self-evaluation traps is to search for honest and objective feedback from others to help in your evaluation.

Question 30

The purpose of the Johari Window is to identify characteristics about yourself that others might think are strengths.

Question 31

The hidden area of the Johari Window contains information known to us about ourselves but is hidden from others.

Question 32

The focus of Frederick Taylor's theory of scientific management was on scientific methods to ________.

A)increase individual worker's productivity
B)improve products from companies
C)make employees get along with each other
D)stop gossip in the workplace

Question 33

One of the self-evaluation traps is that people tend to rely too heavily on the perceptions of others in forming their self-evaluation.

Question 34

Terry is terrified of talking in front of groups, even among coworkers. A developmental opportunity for Terry is to overcome his fear of public speaking.

Question 35

Information about people in general has limited value in improving self-understanding.

Question 36

An assumption of Theory X is that ________.

A)employees enjoy responsibility
B)most employees must be coerced to work hard
C)the average person enjoys being creative
D)employees do not value job security

Question 37

Martha constantly seeks feedback, and also sends frequent tweets and Facebook postings to others describing her attitudes and feelings. Martha is running the risk of falling into a self-evaluation trap.

Question 38

Gloria is the manager of a plant in Iowa that manufactures baby furniture. She wants workers to be more productive so the plant can avoid being closed down and the work being shifted overseas. Which one of the following approaches or techniques should Gloria emphasize?

A)Theory X
B)Unionization threat
C)Hawthorne effect
D)Scientific management

Question 39

Brain research suggests that the self is the sum of the brain's subsystems.

Question 40

A major implication of the Hawthorne study was ________.

A)employees are motivated by social needs
B)employees desire rewarding on-the-job relationships
C)employees are more responsive to pressures from co-workers than to control by the boss
D)all of the above

Question 41

Employee performance and behavior is influenced by only factors related to themselves and the job. Factors related to the organization and the manager have little effect on employee performance.

Question 42

A key Theory X assumption about human behavior is that the average employee enjoys work considerably, and looks for opportunities to contribute heavily to his or her employer.

Question 43

Which one of the following is an organizational factor likely to have an influence on job performance and behavior?

A)Company's culture or atmosphere and values
B)Manager's leadership style
C)Challenge built into the job
D)Employee motivation and interest

Question 44

The organizational culture, or general atmosphere in the company, has proven to be a weak influence on employee performance and behavior.

Question 45

Scientific management proposed that all workers be paid the same, despite their level of productivity.

Question 46

A study showed that when the weather is inclement, there is a tendency for the productivity of people who work inside to actually increase.

Question 47

Business manager Bruce decides to boost productivity in his company, so he pays special attention to his employees including the occasional catered-in meal at lunchtime and massages given by certified massage specialists. Productivity does increase, and Bruce has most likely capitalized on the Hawthorne effect.

Question 48

Theory Y has prompted managers to grant more freedom to employees who are well-motivated and talented.

Question 49

The major impact of the Internet and social media on human relations in organization has been in the application of scientific management to office workers.

Question 50

Worried that employees who were mistreated might seek to join a labor union, many employers years ago used human relations techniques in an attempt encourage workers to believe that they did not need a labor union.