Deck 11: Becoming an Effective Leader

Question 1

You know that Baldwin is an effective leader when he helps the group accomplish its objectives without ________.

A)having to work excessive hours
B)receiving input from group members
C)going over budget
D)neglecting satisfaction and morale

Answer 1

D

Question 2

Richard has learned to control his temper and to listen emphatically to his employees. Richard demonstrates ________.

A)a method of being too soft with people
B)emotional intelligence
C)self-confidence
D)a method of being too tough with people

Answer 2

B

Question 3

An effective leader brings about the results needed without worrying about job satisfaction and morale.

Answer 3

False

Question 4

Abigail, the manager of a veterinary clinic, is demonstrating proactive leadership when she investigates the feasibility of the clinic treating exotic pets, such as snakes and Viet Nam pigs.

Question 5

An easy way for a leader to be ethical is to ________.

A)avoid listening to grievances and complaints
B)avoid thinking about the financial consequences of decisions
C)follow the Golden Rule
D)follow the WIIFM principle

Question 6

Norm, the president of the heating and air conditioning division of his company, establishes a vision for his division that includes the idea of creating comfortable internal environments for thousands of workers. In the process of establishing this vision, Norm is engaging in the leadership behavior of ________.

A)direction setting
B)giving frequent feedback on performance
C)setting high expectations
D)being a servant leader.

Question 7

The study of leadership warrants your attention because today people at all levels in organizations are expected to exert some leadership.

Question 8

Whether or not a leader is charismatic is determined by ________.

A)a leader's level of self-confidence
B)how much the leader really likes people
C)a combination of intelligence and personality
D)the subjective perceptions of the people being led

Question 9

A deficit in emotional intelligence has led to difficulties for many leaders.

Question 10

Research suggests that cognitive skills are even more important for leaders when their job involves helping making decisions about the actual work the group is performing.

Question 11

Lisa is a self-confident leader. To multiply her effectiveness she might combine her self-confidence with ________.

A)humility
B)arrogance
C)low courage
D)insensitivity

Question 12

Which one of the following would be the most effective way to develop charisma?

A)Be emotionally reserved and somewhat cold
B)Minimize personal risk taking
C)Make ample use of true stories
D)Be laid back and not overly concerned about attaining goals

Question 13

Samantha is known for walking the talk, or showing consistency between her words and her actions. Samantha has developed a reputation for ________.

A)self-confidence
B)emotional intelligence
C)trustworthiness
D)high energy

Question 14

A vision in leadership refers to ________.

A)an optimistic picture of the future of the organization
B)a leader's ability to see through problems
C)an historical view of the organization
D)the leader's ability to inspire people

Question 15

Which one of the following characteristics would be the most directly helpful when a leader has to think of new product ideas for his or her group?

A)Charisma
B)Emotional intelligence
C)Sense of humor
D)Cognitive skills

Question 16

Which one of the following would be the least effective way to develop charisma?

A)Make frequent use of metaphors and analogies
B)Keep emotions under tight control
C)Be highly energetic and goal oriented
D)Be willing to take personal risks

Question 17

A key behavior of a proactive leader is that he or she ________.

A)takes the blame for mistakes within the group
B)frequently brings about environmental change
C)is more concerned about morale than meeting deadlines
D)holds back on taking the initiative

Question 18

Biff is a highly self-confident leader of a police worker unit, so he runs the risk of sometimes ignoring potential problems by thinking, "I can handle whatever comes my way."

Question 19

Mindy is a leader with strong character, so even when her boss asks her to cheat a little on reporting financial results, Mindy resists the demand.

Question 20

When a leader projects a vision, the biggest impact is for the short term, such as one month.

Question 21

Asking group members penetrating questions is considered to be an effective leadership tactic.

Question 22

Margaret capitalizes on the talents of her work group by sharing decision making responsibilities with them. Margaret is likely a(an)________.

A)autocratic leader
B)lazy leader
C)participative leader
D)cheerleader and motivator

Question 23

A team leader exercises strong control over team members and group activities.

Question 24

One of the ways in which an ethical leader strengthens the organization is by serving as a model for others.

Question 25

The leader-member exchange model (LMX)________.

A)recognizes that leaders develop unique working relationships with each member of their workgroup
B)proposes that leaders treat all of the members of their workgroup exactly the same
C)welcomes cultural diversity within the workgroup
D)believes managers yield to group opinion when necessary

Question 26

Pedro is a leader who emphasizes initiating structure, so he will most likely give precise instructions to group members with respect to their work.

Question 27

One of the ways in which an effective leader operates is to make the path to attaining a goal more difficult, so as to keep the group energized.

Question 28

Lori, the manager of a home-health aide agency, engages in direction setting when she informs the group that ________.

A)absenteeism and tardiness will not be tolerated
B)the agency will now focus on helping disabled people
C)new devices for measuring blood pressure will soon be installed
D)home health aides should stop eating food with trans fats

Question 29

A leader should occasionally ask the right questions because ________.

A)it is a good way to keep group members in line
B)it is an effective way of making group members think that something was their idea
C)few group members are likely to listen to suggestions from the leader
D)the collective intelligence of group members is needed to solve problems

Question 30

According to the Pygmalion effect, expecting group members to perform well often raises their level of performance.

Question 31

Customer care center manager Stacy tends to be patient and easy-going with new staff members, but more impatient and demanding with her experienced tech- support specialists. Stacy is exhibiting the leadership behavior of ________.

A)initiating structure
B)style flexibility and adaptability
C)leader-member exchange
D)team leadership style

Question 32

When Elliot's team describes him as a consensus leader, it could be the result of his tendency to ________.

A)make all of the decisions on his own
B)gather the group's opinions, but then to decide on his own
C)avoid decision making
D)encourage group discussion about an issue, and then to make a decision that reflects the opinion of the majority of the group

Question 33

Dallas wants to be the servant leader of her group of franchise operators. Dallas should therefore ________.

A)work on a large number of problems facing the operators
B)listen carefully to the concerns of the franchise operators
C)treat the operators as servants in a nice way
D)treat the operators as servants in a mean way

Question 34

Interviews with several business executives about the importance of being in the same room with subordinates suggest that ________.

A)there is no good substitute for this activity
B)videoconferencing works just as well
C)individual Skype interviews are equally effective
D)this type of behavior leads to too many charges of sexual harassment

Question 35

Being in the same room with subordinates has proven to be an ineffective leadership technique because the leader invades the space of the group members.

Question 36

A basic, but effective, leadership behavior is to provide group members frequent feedback on their performance.

Question 37

Hugo, a turnaround specialist, is hired to fix an almost bankrupt meat-packing company that has been on the verge of collapse for many years, and has far too many employees for its sales volume. To fix the company, Hugo should probably use which style of leadership?

A)Democratic
B)Team
C)Autocratic
D)Servant

Question 38

Although style flexibility is an important leadership characteristic, it is likely to interfere with adapting your leadership to differences in cultural values.

Question 39

The attitude of most servant leaders is that the leader is in charge, and subordinates are there to serve his or her best interests.

Question 40

The most effective type of humor for a leader is to keep in mind a large collection of jokes so he or she can tell one for most occasions.

Question 41

Experience in first-level supervision has only modest value for developing your leadership potential.

Question 42

Ted, the credit manager in a truck dealership, provides political support to the group when he uses his good relationship with the dealership president to fund new furniture for the group.

Question 43

According to the leader-member exchange (LMX)model, the leader typically has different relationships with the various group members.

Question 44

When a leader asks group members what he or she can do to make their jobs better, the leader is using a tactic that frequently damages his or her relationship with the group.

Question 45

Which one of the following is probably the least effective way of a person developing his or her leadership potential?

A)Acquiring broad experience
B)Self-development of leadership characteristics and behaviors
C)Be self-reliant rather than worrying about feedback
D)Continual learning

Question 46

A study with bank employees suggested that when the leader had a quite different quality of relationships with group members, team coordination improved and performance increased.

Question 47

A major challenge facing the first-time leader is overcoming the need to be liked by everybody.

Question 48

Baxter is effective at self-leadership, so he is likely to ________.

A)start work late and leave a little early
B)stick by the minimum required of the job
C)wait for an external leader to give him instructions
D)take the initiative to work on problems in his group

Question 49

Addison, a human resources director, provides leader political support to the group when she ________.

A)conducts a group discussion about frustrations within the group
B)suggests to higher management that she could lay off three specialists
C)provides emotional support to each group member
D)uses her influence to get a bigger budget for the group

Question 50

An inevitable challenge facing the first-time leader is uncertainty over ________.

A)whether or not to accept leadership from one's own boss
B)how much time to spend leading versus doing individual tasks
C)spending time listening to subordinates
D)building relationships with subordinates