Deck 15: Format and Layout of Business Documents

Question 1

In memos,a courtesy title

A)should always be used.
B)is never appropriate.
C)is required if you are discussing confidential matters.
D)should be used only if you would use one in a face-to-face encounter with the reader.

Answer 1

D
Explanation: D)A courtesy title such as Mr. or Dr. is required in a memo only when your relationship with the recipient is on a formal level. As a rule, if you use a courtesy title when you say hello to the person in the hallway, use the same title in a memo.

Question 2

Letterhead stationery commonly includes the company's URL.

Answer 2

False
Explanation: Letterhead includes all identifiers of a company, including its name, address, telephone and fax numbers, website URL, general email address, and social media URLs.

Question 3

"Feb.10,2015" is the correct way to type the date in a letter.

Answer 3

False
Explanation: The name of the month should be written out in full. A comma should always be placed between the day and the year.

Question 4

The proper sequence for the standard parts of a letter is

A)heading, date, inside address, salutation, body, complimentary close, signature block.
B)date, heading, inside address, salutation, body, typewritten name, complimentary close.
C)salutation, date, heading, inside address, body, complimentary close, signature block.
D)inside address, heading, date, salutation, body, complimentary close, typewritten name.

Question 5

If you include an attention line in a business letter,you should place it

A)at the first line of the inside address.
B)below the salutation.
C)two lines below the complimentary close.
D)below the company name.

Question 6

A page number should be at the top of every page in a formal report.

Question 7

Which of the following is a salutopening?

A)Dear Professor Milford:
B)Dear Esteemed Professor Milford,It has come to our attention that you are interested in joining our research team in Winslow, Arizona. We think you can be a good fit!
C)Attention: Professor J. J. Milford Thank you, Professor Milford, for your prompt response.
D)Attention: Professor J. J. Milford

Question 8

In the simplified letter format,commas follow both the salutation and the complimentary close.

Question 9

A memo should always contain a complimentary close and a signature.

Question 10

When is an enclosure notation required in a business letter?

A)All business letters require enclosure notations.
B)When the letter is typed by one person to express the sentiments of another person
C)When the letter is sent in printed form rather than electronic form
D)When the letter includes other documents

Question 11

The top of a memo usually includes headings for

A)to, from, date, subject.
B)department, date, subject.
C)attention, to, from, date.
D)subject, to, date.

Question 12

The second page of a letter includes a heading that is different from the heading of the first page.

Question 13

To meet the needs of U.S.Postal Service equipment,envelopes used for bulk mailings

A)are never made of colored paper.
B)are addressed in capital letters.
C)include all mailing instructions below the address area.
D)change based on envelope size.

Question 14

In business documents,abbreviations such as U.S.A.and M.B.A.must always contain periods.

Question 15

When preparing a formal report that will be bound,leave at least a

A)uniform 2-inch margin on all sides.
B)2-inch margin at the top and bottom and a 1-inch margin on the sides.
C)1-inch margin on three sides and a 1 1/2-inch margin on the bound side.
D)uniform 1 1/2-inch margin on all sides.

Question 16

If you are writing a business letter to someone you know well,it is acceptable to use his or her first name in the salutation.

Question 17

No.10 envelopes used in U.S.businesses measure 8 1/2 inches in length to accommodate standard letters.

Question 18

The letter format in which all parts begin at the left margin is called

A)block.
B)modified block.
C)simplified block.
D)mixed block.

Question 19

Insert three blank lines between the complimentary close and the sender's typed name.

Question 20

The quality of paper is measured by

A)length and width.
B)weight and cotton content.
C)color and texture.
D)style of letterhead and corporate logo.