Deck 7: Training and Development

Question 1

Firms that recognize the critical importance of continuous performance-related training and development and take appropriate action are known as ________ organizations.

A) international
B) profitable
C) strategic
D) learning

Answer 1

D
Explanation: D) A learning organization is a firm that recognizes the critical importance of continuous performance-related T&D and takes appropriate action. A learning organization has three basic characteristics: 1) it provides a supportive learning environment, 2) it provides specific learning processes and practices, and 3) the leadership behavior in the organization supports and reinforces learning.

Question 2

Firms listed in the "100 Best Companies to Work for in America" typically emphasize ________.

A) training and development
B) stock options
C) bonuses and benefits
D) piecework

Answer 2

A
Explanation: A) In the competition to become listed in the "100 Best Companies to Work for in America," learning and growth opportunities were a high priority. On nearly every survey, training and development ranks in the top three benefits that employees want from their employers, and they search for firms that will give them the tools to advance in their profession.

Question 3

Learning that looks beyond today's job and has a more long-term focus is referred to as ________.

A) training
B) instruction
C) development
D) orientation

Answer 3

C
Explanation: C) Development involves learning that goes beyond today's job and prepares employees to keep pace with the organization as it changes and grows. Training provides learners with the knowledge and skills needed for their present jobs.

Question 4

What is the primary goal of training and development?

A) improved performance
B) federal compliance
C) efficient orientation
D) behavioral modification

Question 5

All of the following are analyses used to determine training and development needs EXCEPT a(n) ________.

A) organizational analysis
B) consumer analysis
C) person analysis
D) task analysis

Question 6

According to experts, which of the following has had the most significant impact on how training is conducted?

A) globalization
B) outsourcing
C) internships
D) technology

Question 7

Which of the following is a primary reason for the problem in finding qualified people for manufacturing jobs?

A) The skills of reading, writing, and arithmetic are still sufficient.
B) There are few opportunities for learning in-demand technical skills.
C) Outsourcing has caused a generation of young people to doubt the long-term future in manufacturing jobs.
D) Today's companies are not interested in hiring workers with technical skills.

Question 8

Chelsea Paper Products is a large manufacturer that employs nearly 800 workers. Executives at the company are interested in implementing a training and development program in order to improve employee competencies and enhance the firm's overall performance. Which of the following most likely supports the plan to establish a training and development program at Chelsea?

A) Firms of similar size typically provide mentors to new employees.
B) The firm has consistently had a high turnover rate in all departments.
C) The firm's new CEO established a T&D program at a previous firm.
D) Other firms in the paper industry are implementing T&D programs.

Question 9

The heart of a continuous effort designed to improve employee competency and organizational performance is referred to as ________.

A) succession planning
B) organizational planning
C) training and development
D) communicating and integrating

Question 10

The primary purpose of training is to ________.

A) modify inappropriate behaviors
B) offer feedback about job performance
C) provide job-related knowledge and skills
D) supplement high school and college courses

Question 11

Showing a worker how to operate a bulldozer or an administrative assistant how to schedule appointments are examples of ________.

A) training
B) development
C) morale improvement
D) behavioral development

Question 12

What percentage of externally hired executives in the private sector fail within the first 18 months?

A) less than 15%
B) over 50%
C) nearly 25%
D) up to 40%

Question 13

Suzanne, an HR specialist, is assessing training and development needs at her firm by reviewing job descriptions. Which type of analysis is Suzanne most likely conducting?

A) task analysis
B) person analysis
C) performance analysis
D) organizational analysis

Question 14

Dan works for a U.S. accounting firm in its Singapore office. Over the weekend, Dan plans to complete one of the firm's training courses using his home computer. Which of the following most likely describes the type of training in which Dan is participating?

A) dynamic training
B) static training
C) just-in-time training
D) reinforcement training

Question 15

All of the following are most likely strategic benefits of training and development EXCEPT ________.

A) increased morale
B) higher retention rate
C) more employee satisfaction
D) improved orientation programs

Question 16

Which of the following is LEAST likely to characterize a learning organization?

A) providing a supportive learning environment
B) offering specific learning processes and practices
C) supporting and reinforcing learning through leadership
D) requiring frequent examinations to ensure quick and accurate learning

Question 17

What is the first step in the training and development process?

A) determine specific T&D needs
B) establish specific T&D objectives
C) select training methods
D) select appropriate media

Question 18

Medco Pharmaceuticals uses a number of methods for accommodating differing styles to its workforce. Which of the following terms best describes Medco's training program?

A) blended training
B) combined training
C) traditional training
D) outsourced training

Question 19

When an "outsider" CEO is unsuccessful, usually it is because he or she __________.

A) did not understand the company's products
B) did not understand how to operate in the new culture
C) did not understand the company's customers
D) did not understand how to respond to government regulators

Question 20

In order to be successful, a T&D program needs ________.

A) specialization and standardization
B) top management support
C) pre-recorded lectures
D) input from local colleges and universities

Question 21

Which training method combines classroom instruction with on-the-job training?

A) apprenticeship training
B) vestibule training
C) role playing
D) job rotation

Question 22

Which T&D method is frequently used by restaurant chains to train servers in handling difficult situations, such as angry customers?

A) role playing
B) internships
C) business games
D) vestibule training

Question 23

Any learning that takes place via cell phones, personal digital assistants, media players, and e-readers is called ________.

A) cyber learning (C-learning)
B) mobile learning (M-learning)
C) electronic learning (E-learning)
D) offsite learning (O-learning)

Question 24

Joseph has recently been hired by a plumbing company. Which training method will most likely be used to train Joseph?

A) apprenticeship training
B) vestibule training
C) role playing
D) internship

Question 25

A takeoff on e-learning is the ________ that uses a web-based platform to deliver live, instructor-led training to geographically dispersed learners.

A) computer based training
B) virtual instructions
C) live virtual classroom
D) programmed instruction

Question 26

What is the T&D delivery system for online instruction?

A) e-learning
B) internships
C) role playing
D) programmed instruction

Question 27

Which T&D method requires trainees to review information about either an actual or a fictional firm and make business decisions based on the information?

A) virtual reality
B) on-the-job training
C) vestibule training
D) case study

Question 28

Ben is a mid-level manager at a glass manufacturing company, and he has difficulty interviewing job candidates. Which T&D method would most likely be used to help Ben improve his interviewing skills?

A) case study
B) role playing
C) business games
D) in-basket training

Question 29

Which of the following refers to a T&D delivery system provided under the umbrella of a firm?

A) training cooperative
B) universal training
C) corporate university
D) learning organization

Question 30

What T&D method permits participants to assume roles such as president, controller, or marketing vice president of two or more similar hypothetical organizations and compete against each other by manipulating selected factors in a particular business situation?

A) business games
B) programmed instructions
C) vestibule training
D) on-the-job training

Question 31

A T&D method which permits a person to learn by copying or replicating behaviors of others to show managers how to handle various situations is called ________.

A) sensitivity training
B) role playing
C) behavior modeling
D) computer assisted instruction

Question 32

Which of the following is NOT True as it regards on-site, instructor-led training?

A) The classroom setting is easily replicated online.
B) The instructor may deliver a great deal of information in a relatively short time.
C) A charismatic instructor may excite the students to want to learn.
D) The classroom setting allows for real-time discussion.

Question 33

As an informal T&D method, ________ permits an employee to learn job tasks by actually performing them.

A) coaching
B) on-the-job training
C) mentoring
D) in-basket training

Question 34

Employees at Maxwell Enterprises are participating in a training and development program. Participants are required to respond to specific problems they may encounter in their jobs by acting out real-world situations. Which type of T&D method is the firm most likely using?

A) coaching
B) job enlarging
C) role playing
D) job rotating

Question 35

Which of the following is a social networking learning tool associated with behavior modeling?

A) role playing
B) e-learning
C) blogging
D) spamming

Question 36

Which informal T&D method involves transferring knowledge from an experienced worker to a new employee?

A) business games
B) role playing
C) on-the-job training
D) classroom lecture

Question 37

At ABC Manufacturing, which of the following tasks is LEAST likely to be taught through the behavior modeling method?

A) conducting performance appraisal reviews
B) handling discrimination complaints
C) improving safety habits
D) writing memos

Question 38

With the case study method of training and development, students would most likely be expected to ________.

A) research the finances of firms
B) twitter about hiring decisions
C) interview organizational leaders
D) provide computer assisted instruction

Question 39

What T&D method asks participants to manage e-mail messages, memoranda, reports, and telephone messages?

A) in-basket training
B) role playing
C) behavior modeling
D) case study

Question 40

What is the primary reason that firms use e-learning?

A) employee requests
B) cost savings
C) recruitment
D) ease of use

Question 41

Traci is enrolled in an online higher education program. Traci receives a series of assignments that need to be completed in a fixed time frame. A system exists that allows Traci to communicate with her professor and classmates. Traci is most likely enrolled in a(n) ________.

A) hybrid program
B) asynchronous learning program
C) online synchronized study program
D) cyber program

Question 42

All of the following are characteristics of community colleges EXCEPT ________.

A) offering associate-degree programs
B) requiring corporate scholarships
C) providing vocational training
D) receiving public funding

Question 43

Historically, what has been the primary delivery system for training professional, technical, and management employees?

A) community colleges
B) corporate universities
C) universities and colleges
D) vestibule systems

Question 44

Janice, a supervisor in a major department store, is considering enrolling at the University of Phoenix to earn an MBA after researching other online higher education programs. Which of the following is Janice LEAST likely to experience if she enrolls at the University of Phoenix?

A) variety of learning opportunities
B) simplified coursework
C) cost and time savings
D) flexible scheduling

Question 45

According to recent studies, all of the following are skills that top leaders in organizations need to improve EXCEPT ________.

A) developing strategic plans
B) encouraging individuality
C) motivating employees
D) thinking creatively

Question 46

Which T&D delivery system utilizes devices or programs to replicate actual job demands?

A) in-basket training centers
B) corporate universities
C) vestibule systems
D) simulators

Question 47

Steve is enrolled in an online higher education program. Steve must appear for most classes on a real-time schedule, but he may study through an online portal system. In which type of program is Steve most likely enrolled?

A) hybrid programs
B) cyber programs
C) online synchronized study
D) asynchronous learning

Question 48

Which of the following is an approach to advising, coaching, and nurturing, for creating a practical relationship to enhance individual career, personal, and professional growth and development?

A) succession planning
B) strategic planning
C) mentoring
D) training

Question 49

When the vestibule delivery system is used, where does it typically take place?

A) at a video media center
B) on the manufacturing line
C) outside of the production area
D) at a university science laboratory

Question 50

As managers reach higher levels in the organization, it is not so much their ________ skills that that they need, but their ________ skills and their business knowledge.

A) interpersonal; technical
B) communication; financial
C) organizational; observation
D) technical; interpersonal

Question 51

The Small Business Administration sponsors ________, which provides free and confidential counseling, mentoring, and advice to small business owners nationwide via its network of retired business executives, leaders, and volunteers.

A) SCORE
B) SBCA
C) SBDC
D) ASTD

Question 52

Ramon is enrolled in a formal degree program that is delivered entirely through the Internet. Which term best describes Ramon's degree program?

A) webinar
B) simulator
C) network career site
D) online higher education

Question 53

Regarding online higher education, all of the following EXCEPT ________ are True.

A) skepticism regarding the quality of online degrees is at an all-time high
B) employees can attend class at lunchtime, during the day, or in the evening
C) it saves employees time because they don't have to commute to school
D) it increases the range of learning opportunities for employees

Question 54

The example of Hamburger University was used in your text as an example of what type of T&D delivery system?

A) corporate university
B) community colleges
C) online higher education
D) vestibule system

Question 55

Lizzie is enrolled in an online higher education program. She may take some classes online and some in a traditional university setting. In which type of program is Lizzie most likely enrolled?

A) virtual instruction program
B) online synchronized study
C) asynchronous learning
D) hybrid program

Question 56

A T&D delivery system that takes place away from the production area on equipment that closely resembles equipment actually used on the job is called the ________.

A) vestibule system
B) role playing method
C) succession planning system
D) behavior modeling program

Question 57

What is the main advantage of using the vestibule system for training and development?

A) models employee behavior
B) reduces employee pressure
C) builds employee teamwork skills
D) allows employees scheduling flexibility

Question 58

What concept consists of all learning experiences resulting in an upgrading of skills and knowledge required in current and future managerial positions?

A) reinforcement development
B) management development
C) organizational development
D) behavioral development

Question 59

For most firms, what is the primary reason for establishing corporate universities?

A) aligning with educational institutions
B) creating organizational change
C) providing e-learning for expatriates
D) offering degrees to employees

Question 60

A key element of success in online higher education is ________.

A) a high score on the Graduate Record Exam
B) government scholarships
C) a brand new computer
D) discipline

Question 61

What development method is often considered a responsibility of the immediate boss and provides assistance much like a mentor?

A) coaching
B) vestibule training
C) development
D) behavior modeling

Question 62

When they are considering investments in training programs in today's global competitive environment, business executives want to see ________.

A) opinions of employees who participate in training
B) the business effects of learning
C) training metrics compiled by the Bureau of Statistical Research
D) opinions of training experts in the blogosphere

Question 63

What is the best indicator that a training and development program was worth the investment?

A) effective recruiting and onboarding
B) long-term behavioral change
C) attentive participants
D) perfect test scores

Question 64

What form of training and development evaluation is a good way to obtain feedback quickly and inexpensively?

A) benchmarking
B) extent of learning
C) participant's opinion
D) behavioral change

Question 65

Which of the following enables firms to measure the effectiveness of training and development programs?

A) record keeping
B) broadbanding
C) recruiting
D) onboarding

Question 66

Which of the following has historically been the most significant factor to influence careers?

A) mentoring
B) coaching
C) training
D) recruiting

Question 67

Which T&D evaluation method involves monitoring and measuring a firm's internal processes, such as operations, and then comparing the data with information from companies that excel in those areas?

A) return on investment
B) benchmarking
C) onboarding
D) behavioral change

Question 68

Gaming Laboratories periodically assigns coaches to its employees. The firm most likely provides coaches to enhance ________.

A) long-term planning
B) team building skills
C) task performance
D) career growth

Question 69

Which of the following aspects of training and development is most likely measured with a pretest-posttest control group?

A) changes in learner behavior
B) objective accomplishment
C) return on investment
D) extent of learning

Question 70

What is the initial T&D effort for employees that strive to inform new employees about the company, the job, and the workgroup?

A) role playing
B) case study
C) orientation
D) videoconferencing

Question 71

Many mentees use ________ to keep in touch with their mentors via e-mail, Facebook, and Twitter.

A) proctoring
B) e-mentoring
C) virtual classrooms
D) closed-loop communication

Question 72

Some believe that having a ________ is essential to make it to the top, and the lack of one may explain the difficulty women and minorities have encountered with the glass ceiling.

A) coach
B) mentor
C) development program
D) succession training program

Question 73

At Lone Star Construction, accident rates have been high over the last six months, so the owners are providing a training program to employees. The objective of the accident prevention program is to reduce the number and severity of accidents by 15 percent. The firm will compare accident rates before and after training in order to measure the success of the program. This is most likely an example of what level of T&D evaluation?

A) sales commissions
B) mission alignment
C) participant's opinion
D) accomplishment of T&D objectives

Question 74

Jason has worked for Allstate Insurance as an IT specialist since graduating from college two years ago. George is an upper level manager who has worked for Allstate for twenty years. Jason and George have been paired so that George can learn more about social networking and text messaging from Jason. Which of the following best describes this program?

A) job sharing
B) strategic planning
C) reverse mentoring
D) succession planning

Question 75

Firms most likely implement reverse mentoring programs to ________.

A) discourage the retirement of experienced managers
B) provide job rotation opportunities for minorities
C) understand the needs of young customers
D) address federal hiring requirements

Question 76

Which of the following LEAST likely explains why it is difficult to implement training and development programs at many organizations?

A) Managers are typically action-oriented.
B) Qualified trainers are not available.
C) Scheduling poses problems.
D) Records are unavailable.

Question 77

Shelley has been hired as a marketing specialist at a large, international firm. On Shelley's first day of work, she attends an orientation session. Which of the following is LEAST likely to be addressed during Shelley's orientation program?

A) organizational structure
B) company policies and rules
C) compensation and reward system
D) daily and weekly task requirements

Question 78

What is the primary purpose of including a socialization program during orientation?

A) explaining employee benefits options
B) reducing anxiety of new employees
C) providing management training
D) initiating team projects

Question 79

A process in which older workers learn from younger workers is known as reverse ________.

A) coaching
B) development
C) training
D) mentoring

Question 80

All of the following are reasons for the use of peers during orientation EXCEPT for their ________.

A) accessibility
B) empathy
C) experience
D) benchmarking