Deck 2: How Businesses Use Information Systems

Question 1

SCM systems consolidate and integrate customer information from multiple communication channels.

Answer 1

False

Question 2

Middle management needs systems to help with monitoring,controlling,decision making,and administrative activities.

Answer 2

True

Question 3

The performance of a business firm depends on how well its business processes are designed and coordinated.

Answer 3

True

Question 4

Sometimes you will hear TPS referred to as business intelligence systems because they focus on helping users make better business decisions.

Question 5

At the operational level,tasks,resources,and goals are predefined and highly unstructured.

Question 6

Operational management,middle management,and senior management each use a specific type of system to support the decisions they must make to run the company.

Question 7

Transaction processing systems are often so central to a business that TPS failure for a few hours can lead to a firm's demise and perhaps that of other firms linked to it.

Question 8

Operational management is responsible for directing the day-to-day operations of the business and therefore needs transaction-level information.

Question 9

Deciding whether to introduce a new product line is the responsibility of an operational manager.

Question 10

Managers need TPS to monitor the status of internal operations and the firm's relations with the external environment.

Question 11

Business processes refer to the manner in which work is organized,coordinated,and focused to produce a valuable product or service.

Question 12

Ordering a book online from Chapters.Indigo.ca or downloading a music track from iTunes are entirely new business processes based on old business models.

Question 13

Transaction processing systems (TPS)enable organizations to better manage processes for capturing and applying knowledge and expertise.

Question 14

Information that was previously fragmented in different systems can be easily shared across the firm to help different parts of the business work more closely together.

Question 15

Supply chain management (SCM)systems help businesses manage relationships with their customers.

Question 16

Enterprise systems integrate the key business processes of an entire firm into a single software system that enables information to flow seamlessly throughout the organization.

Question 17

Digital dashboards are becoming an increasingly popular feature of DSS.

Question 18

Functional systems that operate independently of each other are becoming a thing of the future because they cannot easily share information to support cross-functional business processes.

Question 19

Information systems automate many steps in business processes that were already automated.

Question 20

Customer relationship management (CRM)systems help firms manage their relationships with their customers.

Question 21

Transaction processing systems are most commonly used by the senior management level of an organization.

Question 22

Knowledge management systems (KMS)also link the firm to external sources of knowledge.

Question 23

KMS support processes for acquiring,storing,distributing,and applying knowledge,as well as processes for creating new knowledge and integrating it into the organization.

Question 24

Decision-support systems help managers make decisions that are unique,rapidly changing,and not easily specified in advance.

Question 25

A transaction processing system is a computerized system that performs and records the daily routine transactions necessary to conduct business.

Question 26

Enrolling employees in benefits plans is a business process handled by the finance and accounting function.

Question 27

Functional systems that support business processes within a single functional group,such as human resources,are being phased out in favour of cross-functional systems.

Question 28

ESSs are designed to incorporate data about external events,but they also draw summarized information from internal MIS and DSS.

Question 29

Intranets and extranets are really more technology platforms than specific applications.

Question 30

DSS applications create deep-seated changes in the way the firm conducts its business,and they are often costly to implement.

Question 31

End users are representatives of departments outside the information systems group for whom applications are developed.

Question 32

ESSs are designed primarily to solve specific problems.

Question 33

Most MISs use sophisticated mathematical models or statistical techniques.

Question 34

Management information systems typically support non-routine decision making.

Question 35

Managers need TPSs to monitor the status of internal operations and the firm's relations with the external environment.

Question 36

Decision-support systems use internal information as well as information from external sources.

Question 37

A hotel reservation system is a typical example of a management information system.

Question 38

An intranet typically centres on a portal that provides a single point of access to information from several different systems and to documents using a Web interface.

Question 39

ESSs are designed to serve the middle management of the organization.

Question 40

Information supplied by an enterprise system is structured around cross-functional business processes.

Question 41

Which of the following is an example of a cross-functional business process?

A)identifying customers
B)creating a new product
C)assembling a product
D)paying creditors

Question 42

Producing bills of materials is a business process within the ________ function.

A)finance and accounting
B)human resources
C)manufacturing and production
D)sales and marketing

Question 43

People working together can complete a complex task faster than the same number of people working in isolation from one another.

Question 44

Supply chain management systems are more externally oriented than enterprise systems.

Question 45

CN reduced costs and improved customer service significantly because it had learned how to apply new technology to improve the processes involved in intermodal transfers.

Question 46

Toronto-based Dundas Data Visualization's digital dashboard delivers comprehensive and accurate information for decision making.

Question 47

Identifying customers is a responsibility of the ________ function.

A)finance and accounting
B)human resources
C)manufacturing and production
D)sales and marketing

Question 48

System outputs do not include online and hard-copy reports for management and employee paycheques.

Question 49

A point-of-sale system captures purchase and payment data at a physical location where goods or services are bought and sold using computers,automated cash registers,scanners,or other digital devices.

Question 50

The Internet has become a powerful tool for instantly mobilizing interest groups for political action and fundraising.

Question 51

"Interaction" jobs tend to be professional jobs in the service sector that require close coordination and collaboration.

Question 52

To monitor the status of internal operations and the firm's relations with the external environment,managers need ________ systems.

A)decision-support
B)knowledge
C)transaction processing
D)management information

Question 53

People working collaboratively in groups can come up with less innovative ideas for products,services,and administration than the same number working in isolation from one another.

Question 54

The sales and marketing function is responsible for assembling the product.

Question 55

Enterprise systems often include transactions with customers and vendors.

Question 56

Maintaining online directories of employees with special areas of expertise is one application of knowledge management systems.

Question 57

Enterprise applications automate processes that do not span multiple business functions and organizational levels and may extend outside the organization.

Question 58

Canadian Tire uses an extranet to communicate between the home office and its associate dealerships to broadcast information,saving the company potentially millions of pieces of paper formerly used for this type of communication.

Question 59

The sales and marketing function is responsible for selling the product.

Question 60

Which type of system would you use to change a production schedule if a key supplier was late in delivering goods?

A)ESS
B)TPS
C)MIS
D)DSS

Question 61

Richard has started a new food business.He will have about 300 customers per day and receive supplies from 50 suppliers per month.In order to keep track of all of these various business transactions,he needs a system.What kind of system should Richard install?

A)MIS
B)DSS
C)cross-functional
D)TPS

Question 62

________ systems are especially suited to situations in which the procedure for arriving at a solution may not be fully defined in advance.

A)Management information
B)Transaction processing
C)Decision-support
D)Knowledge management

Question 63

Bill works for Nike in Edmonton.Nike gives Bill access to internal company data such as inventory levels,pricing,product availability as well as training on new products.Nike is most likely using which system to help motivate and train their own employees?

A)CRM
B)SCM
C)intranet
D)extranet

Question 64

Donna works for a national pizza company in Calgary.They have over 100 stores across Canada.Every week they receive all the sales and cost data from all their stores.This data is processed and aggregated on a weekly basis.Then reports are given to Donna so that she can analyze the performance of the business.What kind of system is Donna using?

A)MIS
B)DSS
C)cross-functional
D)TPS

Question 65

________ are a type of Web site that makes it easy for users to contribute and edit text content and graphics without any knowledge of Web page development or programming techniques.

A)Wikis
B)Virtual worlds
C)Social networking
D)E-mail

Question 66

________ are online communities for expanding users' business or social contacts by making connections through their mutual business or personal connections.

A)Wikis
B)Virtual worlds
C)Social networking
D)E-mail

Question 67

Bill works for a firm that manufactures doors for commercial businesses.He is the accountant for the firm.To do his job he must collect data about raw inventory levels,goods in production,finished goods,and all the costs of the inputs of those processes.Bill would most likely benefit by using what kind of system to perform his job at a high level?

A)CRM
B)SCM
C)ERP
D)TPS

Question 68

Susan is employed by a new car dealership.The dealership knows that it is less expensive to retain current customers than it is to get new customers.Her dealership likes to follow up with current customers every four months for up to two years to make sure that they are satisfied with their purchase.Susan would be well served to use what kind of system in her duties?

A)CRM
B)SCM
C)ERP
D)TPS

Question 69

Eddy is feeling a lot stress in his work life right now.He is a purchasing manager for a large retail store and the holiday season is fast approaching.He needs to make sure that the store is well stocked so that they have enough inventory from all their suppliers to cover this busy time of year.Eddy would most likely benefit by using what kind of system to perform his job at a high level?

A)CRM
B)SCM
C)ERP
D)TPS

Question 70

________ are the computer-to-computer exchange of messages.

A)Wikis
B)Virtual worlds
C)Social Networking
D)E-mail

Question 71

________ are computer-based simulated environment intended for its users to inhabit and interact via graphical representations called avatars.

A)Wikis
B)Virtual worlds
C)Social networking
D)E-mail

Question 72

A relocation control system that reports summaries on the total moving,house-hunting,and home financing costs for employees in all company divisions would fall into the category of

A)knowledge management systems.
B)transaction processing systems.
C)executive-support systems.
D)management information systems.

Question 73

Decisions that are unique,rapidly changing,and not easily specified in advance are best suited to which type of system?

A)MIS
B)TPS
C)ESS
D)DSS

Question 74

Systems analysts are

A)highly trained technical specialists who write computer software instructions.
B)specialists who translate business problems and requirements into information requirements and systems
C)employees who heads the formal security function for an organization
D)senior managers in charge of the information systems function in a firm.

Question 75

Mary has some decisions to make in regards to pricing her candy products.She is wondering what the effect will be on sales if she raises the price by 10 percent and reduces the amount of grams in the candy bags by 2 percent.Mary should use what kind of information system to help her make this decision?

A)MIS
B)DSS
C)cross-functional
D)functional

Question 76

John has worked in the marketing department of a computer supplier for five years.He obtains information on marketing decisions from a system that handles only marketing data for the firm.John is using which kind of system?

A)MIS
B)DSS
C)cross-functional
D)functional

Question 77

Which type of system would you use to determine the five suppliers with the worst record in delivering goods on time?

A)ESS
B)TPS
C)MIS
D)DSS

Question 78

The term "management information systems" designates a specific category of information systems serving:

A)integrated data processing throughout the firm.
B)transaction process reporting.
C)employees with online access to historical records.
D)middle management functions.

Question 79

Glen manufactures shoes for Nike in Hong Kong.His firm receives the plans for the shoes from Nike eight month before Nike needs the shoes.Glen needs a constant flow of information with Nike in Canada.Glen needs to know colour,sizes,and number of models needed.Glen also gives Nike reports through the system as to the status and cost of production of Nike's order.Nike is most likely using which system to keep in contact and manage their shoe production?

A)CRM
B)SCM
C)intranet
D)extranet

Question 80

Helen is the head of a cosmetic distributor.They have over 300 accounts across Canada.Helen is tasked with scanning both the internal and external environment of the business.Helen then helps to determine overall strategies the company will pursue.What type of information system will Helen use to help her with her task?

A)MIS
B)DSS
C)ESS
D)TPS