Deck 1: Introduction to Quality Management

Question 1

Which of the following are normally considered external customers?

A)Nurses
B)Referring physicians
C)Inpatients
D)Intensive care wards

Answer 1

B

Question 2

When did the Mammography Quality Standards Act become effective?

A)April 1992
B)October 1994
C)October 1997
D)April 1999

Answer 2

B

Question 3

Under the Safe Medical Devices Act of 1990, voluntary reporting of unsafe medical devices will require the use of form

A)3419.
B)3500.
C)3500A.
D)MSDS.

Answer 3

B

Question 4

How many levels of quality control testing and monitoring are there?

A)One
B)Two
C)Three
D)Four

Question 5

Invasive quality control equipment testing is considered to be

A)simple.
B)complex.
C)Both of the above are correct.
D)None of the above is correct.

Question 6

How many different methods of disease transmission are stated to be minimized by Tier 2 precautions?

A)One
B)Two
C)Three
D)Four

Question 7

Customers who come from outside the healthcare organization are generally referred to as

A)external customers.
B)internal customers.
C)Both of the above are correct.
D)None of the above is correct.

Question 8

Which of the following statements is correct about the 80/20 rule?

A)Twenty percent of the causes result in 80% of the problems.
B)Twenty percent of the problems are the result of 80% of the causes.
C)Both of the above are correct.
D)None of the above is correct.

Question 9

The measurement of the level of quality at some point in time with no effort to change or improve the level of care is known as quality

A)management.
B)assurance.
C)assessment.
D)control.

Question 10

W.Edwards Deming's management approach can be summarized by his ____ points.

A)5
B)7
C)10
D)14