Deck 14: Management Motivation and Leadership: Bringing Business to Life

Question 1

According to Maslow's hierarchy of needs theory, healthcare plans and life insurance serve to satisfy the esteem needs of employees.

Answer 1

False

Question 2

Jack works in a cargo shipping company as a section leader. As a part of his job, he needs to train and evaluate the employees. He also makes sure that the employees constantly remain motivated to carry out their tasks efficiently. Thus, as a section leader, he is heavily involved in the day-to-day production process of the company. In the context of the management hierarchy, Jack is a _____ manager in the company.

A)general
B)middle
C)top
D)first-line

Answer 2

D

Question 3

Theory Y managers assume that fear is a motivating factor for workers.

Answer 3

False

Question 4

__________hoard decision-making power for themselves, and they typically issue orders single-handedly.

A)Democratic leaders
B)Free-rein leaders
C)Autocratic leaders
D)Laissez-faire leaders

Question 5

In the context of management planning,__________refers to very specific, short-term planning that applies tactical plans to daily, weekly, and monthly functions.

A)operational planning
B)strategic planning
C)contingency planning
D)risk mitigation planning

Question 6

Organizations that want to improve the morale of employees tend to have a high degree of centralization.

Question 7

Jacob is a hardworking employee in a public relations firm. He is very punctual and works ten-hour days. However, he earns less than his colleague who is irregular and works only seven-hour days. When Jacob comes to know of this, he becomes dejected and decides to quit his job. The given scenario exemplifies _____.

A)equity theory
B)temporal motivation theory
C)job enrichment theory
D)Theory X

Question 8

Organization charts help managers understand the financial situation of the company.

Question 9

Which of the following is true of contingency planning?

A)The senior manager spearheads this process but with input from the other levels of management.
B)This kind of planning is done only by the middle managers.
C)The middle management spearheads this process but with input from the first-line management.
D)This kind of planning is done only by the first-line managers.

Question 10

Centralized companies typically respond more quickly to customer needs than decentralized companies.

Question 11

To create meaning and urgency, a company's strategic goals should be linked to a specific deadline.

Question 12

Departmentalization means breaking workers into logical groups.

Question 13

In the context of line-and-staff organizations, which of the following is a difference between line managers and staff managers?

A)Line managers report directly to senior managers, whereas staff managers report directly to line managers.
B)Line managers focus on legal, accounting, and human resources functions, whereas staff managers focus on production and marketing functions.
C)Line managers supervise the functions that contribute directly to profitability, whereas staff managers supervise the functions that provide advice and assistance to the line departments.
D)Line managers have minimum authority, whereas staff managers form the primary chain of authority in an organization.

Question 14

Gloria is a manager in a paints and coating manufacturing company. Although the authority of making the final decision lies with her, she is open to suggestions from her peers and employees and tries her best to incorporate them in various situations. In this case, Gloria is a(n) _____.

A)free-rein leader
B)laissez-faire leader
C)autocratic leader
D)democratic leader

Question 15

There is a need for constant communication among managers and employees in matrix organizations.

Question 16

In the context of management skills, middle-level managers need an especially high level of _____ as they typically act as the bridge between departments, coordinating people and projects that sometimes have mismatched priorities.

A)human skills
B)intrapersonal skills
C)life skills
D)cognitive skills

Question 17

An advantage of the line approach to organizational structure is the availability of specialists to provide support for line managers.

Question 18

Which of the following is an advantage of a matrix organization?

A)It encourages teamwork and communication across the organization.
B)It has minimum scope for conflict or stress.
C)A matrix structure requires minimum communication.
D)A matrix structure involves rigid departmentalization that helps in getting work done faster.

Question 19

Typical titles of first-line managers include foreman and section leader.

Question 20

In the context of goal setting in an organization, the most effective strategic goals are:

A)independent of a time frame.
B)defined in general rather than specific terms.
C)easy to achieve.
D)defined in clear numerical terms.

Question 21

Malcolm, the CEO of a multinational company, was forced to step down from his position after a decision was taken by the company's board of directors. The board was strongly opposed to some of his actions. He took major decisions without keeping the stockholders' interest in mind and without consulting the board, leading the company into legal trouble. In this scenario, Malcolm exhibits the characteristics of a(n) _____.

A)free-rein leader
B)laissez-faire leader
C)autocratic leader
D)bureaucratic leader

Question 22

Liza, an HR manager, wants to explain the hierarchy of the organization to a group of trainees. She also wants to describe to them their positions within the broader organization. For this purpose, she uses a visual representation of the company's structure. In this case, Liza uses a(n) _____.

A)cognitive map
B)business model canvas
C)identity line
D)organization chart

Question 23

Lydia works for a sports shoe manufacturing company that is based in the U.S. However, she manages one of the manufacturing units of the company in Brazil. As the unit is small in size, Lydia is in charge of supervising only 20 out of the 50 employees who work there. In this case, Lydia has a small _____.

A)span of association
B)span of control
C)span of regulation
D)span of organization

Question 24

Who among the following is likely to enjoy job autonomy?

A)Jayne, whose tasks are well defined and who follows a preset process
B)Adam, who reports to his manager who oversees and controls every step of the process
C)Esther, who has a free hand and authority in her role as project coordinator
D)Deborah, whose manager believes that employees need to be constantly directed

Question 25

Sebastian gets a job in a processed food manufacturing company. This job enables him to support his family members and provide for their basic needs. According to Maslow's hierarchy of needs theory, the job fulfills Sebastian's _____ needs.

A)social
B)self-actualization
C)esteem
D)physiological

Question 26

Daniella is a manager in a big data management company. Based on her sharp management skills, she has the highest number of people assigned under her. Thus, Daniella is in charge of supervising a total number of 35 employees of the company. In this scenario, the number of employees assigned to Daniella refers to her _____.

A)span of association
B)span of control
C)span of regulation
D)span of organization

Question 27

Each year M. Lloyd Corporation rewards the year's best-performing employee. The reward is based on the individual performance of an employee, his or her level of commitment toward the organization, and his or her crisis management skills. The company gives this reward to encourage other employees to also put in the same kind of effort in their work. In this scenario, M. Lloyd Corporation follows the _____ theory.

A)self-determination
B)expectancy
C)temporal motivation
D)equity

Question 28

The middle managers of a locomotive manufacturing company plan out the financial expenses of the company for a period of one year. Their planning entails allocating financial resources to their individual areas of responsibility. This scenario exemplifies _____.

A)contingency planning
B)operational planning
C)strategic planning
D)tactical planning

Question 29

Autocratic leadership tends to be the best option when:

A)there is less power distance in the organization.
B)a quick decision is paramount.
C)employee autonomy in decision making has a large scope.
D)when creativity is the top priority.

Question 30

Barry is the branch manager of a large toy store. He has been given the responsibility to communicate with, coach, and motivate supervising managers. In this scenario, Barry most likely requires _____ to perform his role efficiently.

A)human skills
B)conceptual skills
C)technical skills
D)cognitive skills

Question 31

Abram is a manager at Runa Marcus Corp., a company that runs a women's lifestyle magazine. Abram's strong points are his creative writing skills and expertise in photo-editing software. Thus, although he is in a managerial role, he is able to assist the employees in these functional areas. In the context of management skills, Abram has strong _____.

A)analytic skills
B)operational skills
C)technical skills
D)conceptual skills

Question 32

__________set objectives for their followers but give them autonomy to choose how they accomplish those goals.

A)Democratic leaders
B)Free-rein leaders
C)Autocratic leaders
D)Authoritarian leaders

Question 33

The extent to which decision-making power is held by a small number of people at the top of the organization is known as _____.

A)the span of control
B)power distance
C)monopoly
D)the degree of centralization

Question 34

The senior management of Dramos Films, a motion picture production company, holds a meeting to decide whether the company should acquire one of the smaller production houses and whether or not expanding to the overseas markets will be a profitable move. In this case, the management of Dramos Films is engaged in _____.

A)contingency planning
B)operational planning
C)strategic planning
D)tactical planning

Question 35

Andrew, a project manager in a multinational company, accepts a very challenging project from his client as he feels that the employees have the capacity for imagination, creativity, and ingenuity in them to complete the project. In this scenario, Andrew's attitude toward his workers is consistent with the assumptions of _____.

A)Theory X
B)Theory Y
C)expectancy theory
D)equity theory

Question 36

The management of a telecommunications company informs the members of its sales team that if they continue to underperform, the management will have no other option but to downsize the team. In this scenario, the approach adopted by the management reflects the assumptions of _____.

A)equity theory
B)Theory Y
C)Theory X
D)expectancy theory

Question 37

Lionel is one of the project leads in a multinational company. He assigns new projects to his team members and sets the objectives and targets that they need to achieve. However, Lionel does not intervene in their work methods; he is only concerned about the end result. The information given in the scenario indicates that Lionel is a(n) _____.

A)free-rein leader
B)laissez-faire leader
C)autocratic leader
D)bureaucratic leader

Question 38

Which of the following is most likely to be a first-line management title in a large company?

A)Division head
B)Branch manager
C)Director
D)Section leader

Question 39

In the context of strategic planning, which of the following is true of mission statements?

A)They contain information about the corporate responsibility activities of a company.
B)They are similar in length and language across organizations.
C)They are confidential and are created for circulation only within an organization.
D)They provide a clear, long-term focus for an organization.

Question 40

Calm Valley Realty, a real estate firm, ensures that it maintains a friendly corporate culture. The firm regularly organizes team lunches and outings where the employees get a chance to expand their network. In the context of Maslow's hierarchy of needs theory, the company is fulfilling the _____ needs of its employees.

A)esteem
B)self-actualization
C)social
D)physiological

Question 41

Eric, a senior-level manager in an information technology company, evaluates the company's competitive position to determine the company's long-term objectives. In the context of the strategic planning process, which of the following should be Eric's next step?

A)He should define the mission of the organization.
B)He should implement strategies for competitive differentiation.
C)He should conduct a strengths, weaknesses, opportunities, and threats analysis.
D)He should set goals for the organization.

Question 42

Barbara, a first-line manager at a manufacturing firm, has negative perceptions about her subordinates. She believes that they dislike work and would do anything to avoid it. As a result, she constantly coerces them into working by threatening them with a decrease in pay. In this scenario, Barbara most likely believes in _____.

A)equity theory
B)Maslow's hierarchy of needs theory
C)Theory X
D)expectancy theory

Question 43

Adam strongly believes that his employees have a positive attitude toward their work. He sees in them a potential to take risks and a greater capacity for imagination and creativity if motivated by rewards. In this scenario, Adam's views about his employees are consistent with the assumptions of _____.

A)Theory X
B)Theory Y
C)hierarchy of needs theory
D)equity theory

Question 44

A__________is an organization with a flexible structure that brings together specialists from different areas of the organization to work on individual projects on a temporary basis.

A)line organization
B)bureaucratic organization
C)matrix organization
D)traditional organization

Question 45

Shelly is a manager in an event management firm. She is admired by all the employees of the firm for her open communication, empathetic behavior, and good leadership skills. In this scenario, Shelly exhibits strong _____.

A)human skills
B)intrapersonal skills
C)life skills
D)cognitive skills

Question 46

Rovermand Corporation is a small organization in which each member of the company is clear about his or her responsibility and whom he or she must report to. The best feature of the organization is the quick decision making, owing to its simple and direct chain of command. In the context of organization models, Rovermand Corporation is a _____ organization.

A)line
B)front
C)matrix
D)parallel

Question 47

The management of McCord Corp. makes an announcement that the top three employees of the firm will be rewarded with expensive gifts at the end of the month. These employees will be selected on the basis of their performance. Following the announcement, all the employees start putting in more effort by working extra hours and improving the quality of their work. In this scenario, McCord uses _____ to motivate employees.

A)job enrichment theory
B)expectancy theory
C)Theory X
D)equity theory

Question 48

Robert likes the kind of work he does in his office. He proactively seeks and accepts responsibility whenever the opportunity comes up. His firm exercise of self-control also helps him to successfully meet the company goals. This scenario is reflective of the assumptions of _____.

A)Theory X
B)Theory Y
C)expectancy theory
D)equity theory

Question 49

Miguel is one of the managers in a food preservative manufacturing company. He, along with a few other managers of his rank, engages in the strategic planning for the company every five years. In the context of managerial planning, Miguel is a _____ manager.

A)general
B)middle
C)top-level
D)first-line

Question 50

Proleisis Corporation is a company that has 250 stockholders. Although owned by such a large number of stockholders, the major decisions of the company are taken by the 12-member board of directors. The board has enormous authority over the company, and the company functions according to the decisions of the board. Based on the given information, the company has:

A)a large span of control.
B)low power distance.
C)a strong monopoly culture.
D)a high degree of centralization.

Question 51

CityProtect Corp., a medium-sized financial services company, has a departmentalization structure where the employees are grouped together based on their area of expertise. Thus, the firm has separate teams that handle loans, stock broker services, accounting services, insurance plans, etc. This is an example of _____ departmentalization.

A)territorial
B)customer
C)functional
D)process

Question 52

Serena and Norah are colleagues in an advertising firm. Norah has the same qualifications as Serena and puts in more visible effort into her work than her colleague. However, Norah finds out that Serena earns more than her and also gets better increments. This knowledge highly demotivates Norah and her productivity reduces drastically. This scenario is reflective of the assumptions of _____.

A)the equity theory
B)the temporal motivation theory
C)Theory Y
D)Theory X

Question 53

The span of control is also called the _____.

A)span of association
B)span of management
C)span of leadership
D)span of organization

Question 54

In the context of a SWOT (strengths, weaknesses, opportunities, and threats) analysis, which of the following exemplifies an external threat to a company?

A)Establishment of a company in a poor location that hampers its supply chain
B)Nonwork related issues that cause dissatisfaction among a company's employees
C)Significant changes in the taxation policies implemented by the government
D)A rampant growth of business in foreign markets

Question 55

Rebecca is a manager in a large publishing house. She and a few other managers do the tactical planning once the strategic plan is prepared. Rebecca is a _____ manager.

A)general
B)middle
C)top-level
D)first-line

Question 56

When organizations employ different types of departmentalization at different levels of the organization, their approach is called _____.

A)functional departmentalization
B)matrix departmentalization
C)process departmentalization
D)hybrid departmentalization

Question 57

Which of the following statements is true of equity theory?

A)The key idea in this theory is that people will not work hard if they receive a satisfactory remuneration.
B)It proposes that issues in equity are objective and not subject to inaccurate viewpoints.
C)The best way to combat equity issues is through confrontation with a co-worker.
D)It is based on perceptions, which are not always on the mark.

Question 58

An advantage of a centralized organization is that it:

A)gives decision-making power to employees at all levels of the organization.
B)tends to have a uniform customer approach across the front lines.
C)is highly responsive to customer needs.
D)typically has a high level of employee morale.

Question 59

James, the president of the trade union of his company, was removed from his post as the union members were discontented about the high-handedness he showed in leading the union. As president, James took important decisions without consulting anyone and acted on his whim. The information given in the scenario indicates that James is ideally a(n) _____.

A)free-rein leader
B)laissez-faire leader
C)autocratic leader
D)bureaucratic leader

Question 60

Although as a manager Anette may not have the best technical skills, she makes up for it through her excellent communication, team building, and coaching skills. Thus, in the context of management skills, Anette exhibits strong _____.

A)human skills
B)intrapersonal skills
C)life skills
D)cognitive skills

Question 61

Acornadian Inc., a total marketing solutions company based in London, has separate teams based on functional areas like digital marketing, traditional marketing, advertising, public relations, client servicing, etc. The entire company is divided in such a way that people with their specific areas of expertise have to focus on only those areas for maximum results. In this case, Acornadian Inc. is engaged in the practice of:

A)phase synchronization.
B)segmentation.
C)departmentalization.
D)centralization.

Question 62

Rahul is a hardworking MBA student. When his business studies lecturer announces an important exam, Rahul decides to put in his best efforts and achieve the highest grade. However, Rahul gets demotivated when the lecturer announces that none has received an A till date, and he feels that it would be pointless to work hard from thereon. This scenario exemplifies _____.

A)equity theory
B)Theory X
C)expectancy theory
D)Theory Y

Question 63

Amanda, a primary school teacher, puts in extra effort in her teaching in a particular term. She is aware that if her class performs well, she will be nominated for the award that is received by the teacher whose class scores the highest in the state. This scenario is reflective of the assumptions of the _____ theory.

A)self-determination
B)expectancy
C)temporal motivation
D)equity

Question 64

Bancroft & Morrison Inc. as an organization believes that it should always be prepared for the future. Thus, while planning the budget each year, the senior management of the company leaves aside a portion of the company's earnings to be used in case the company deviates from its core plans or any unexpected events occur. In this scenario, the senior management of Bancroft & Morrison Inc. is engaged in _____.

A)contingency planning
B)operational planning
C)strategic planning
D)tactical planning

Question 65

Paul is an employee at a marketing firm. He is someone who prefers to be instructed by his seniors and avoids taking major responsibilities. He rarely uses his own judgment or creativity while doing a task in fear of putting things at risk. Paul's conduct in the workplace is consistent with the assumptions of _____.

A)equity theory
B)Theory Y
C)Theory X
D)expectancy theory

Question 66

A _____ typically has a clear, simple chain of command from top to bottom.

A)hybrid organization
B)parallel organization
C)matrix organization
D)line organization

Question 67

An assumption of Theory Y is that:

A)coercion and threats are vital to get people to work toward company goals.
B)workers dislike work and will do everything they can to avoid it.
C)people can accept and even seek responsibility.
D)people prefer to be directed.

Question 68

Glubert Corp., an adhesive manufacturing company, makes a deal with an insurance company to provide its employees with life insurances that come with low monthly premiums. In the context of Maslow's hierarchy of needs theory, the company is fulfilling the _____ needs of its employees.

A)safety
B)social
C)esteem
D)physiological

Question 69

Which of the following is a difference between strategic planning and tactical planning?

A)Strategic planning is done by top-level managers, whereas tactical planning is done by middle managers.
B)Strategic planning deals with day-to-day manufacturing activities, whereas tactical planning deals with determining a vision.
C)Strategic planning focuses on the short-term objectives of a firm, whereas tactical planning focuses on the long-term objectives of a firm.
D)Strategic planning deals with determining specific action steps, whereas tactical planning deals with determining broad action steps.

Question 70

_____ refers to planning for unexpected events, usually involving a range of scenarios and assumptions that differ from the assumptions behind the core plans.

A)Strategic planning
B)Tactical planning
C)Operational planning
D)Contingency planning

Question 71

Sharon starts her career as a section leader at Timeline Vintage. Over the years, she moves up the management hierarchy and is promoted to a position in the top-level management. In her new position, she interprets marketplace trends, monitors competition, and plans for the future of the organization. Which of the following management skills does Sharon mostly demonstrate in her new position?

A)Conceptual skills
B)Interpersonal skills
C)Technical skills
D)Human skills

Question 72

Kate is the head of the research department at a pharmaceutical company. Her team is in the process of developing a drug that has the potential to reduce the spread of skin cancer. Kate has set the deadline for the project and has provided her team members a set of guidelines that need to be followed. However, she has left it to them to decide how they will accomplish the goal. In this scenario, Kate is a(n) _____.

A)free-rein leader
B)authoritarian leader
C)autocratic leader
D)bureaucratic leader

Question 73

In the context of management planning,__________refers to high-level, long-term planning that establishes a vision for the company, defines long-term objectives and priorities, determines broad action steps, and allocates resources.

A)operational planning
B)strategic planning
C)contingency planning
D)tactical planning

Question 74

Which of the following statements is true of contingency planning?

A)It involves planning for a five-year time frame.
B)It solely considers factors of the internal business environment.
C)It focuses solely on the issues that are most probable, most potentially harmful, or both.
D)It applies tactical plans to daily, weekly, and monthly operations.

Question 75

The _____ of a firm includes managers who set the overall direction of the firm, articulating a vision, establishing priorities, and allocating time, money, and other resources.

A)top management
B)middle management
C)first-line management
D)supervisory management

Question 76

In the context of management skills, front-line managers must have a high degree of _____, which help them hire, train, and evaluate employees; avoid mistakes; and ensure high-quality production.

A)conceptual skills
B)tactical skills
C)technical skills
D)operational skills

Question 77

Gracie is a branch manager in a software company. Her work in the company is to coordinate teams and special projects with her peers from other departments. In the management hierarchy, Gracie is a _____ manager.

A)general
B)middle
C)top
D)first-line

Question 78

The top-level managers of a soft drink bottling company initiate the strategic planning process. They complete their first task of the process, which is to define the mission of the organization. In the context of the strategic planning process, their next task would be to:

A)articulate the essential reason for the organization's existence.
B)create a pro forma report to set the goals for the organization.
C)create strategies for competitive differentiation.
D)evaluate the organization's competitive position.

Question 79

As one of the senior HR managers, Ramona is responsible for conducting orientation sessions for new employees in her company. In her sessions, Ramona uses a visual representation to explain the composition and structure of the company to the new employees. In this scenario, Ramona uses a(n) _____.

A)operational plan
B)business model
C)network model
D)organization chart

Question 80

Writers' Block, a web content development firm, has various subject-specific teams. At times when there is a strict deadline for a particular project, the copy editors from other teams are asked to work on another team's project on a temporary basis. In this case, Writers' Block is an example of a _____ organization.

A)line
B)line-and-staff
C)matrix
D)parallel