Deck 11: Coordination, implementation, and Control

Question 1

In a ________ structure,geographic divisions are responsible for all manufacturing and marketing in their respective areas.

A)global product
B)global area
C)global functional
D)global customer
E)mixed

Answer 1

B

Question 2

The ________ division aims to eliminate a possible bias against international operations that may exist if domestic divisions are allowed to serve international customers independently.

A)global
B)little/no organization
C)international
D)product
E)functional

Answer 2

C

Question 3

Which of the following is NOT a type of global organizational structure?

A)Global product structure
B)Global area structure
C)Mixed structure
D)Employee structure
E)Matrix structure

Answer 3

D

Question 4

The ________ structure follows the marketing concept most closely because individual markets are given concentrated attention.

A)product
B)functional
C)customer
D)hybrid
E)area

Question 5

An organizational structure in which divisions are formed on the basis of customer groups is called a(n)________ structure.

A)customer
B)process
C)area
D)functional
E)matrix

Question 6

An organizational structure in which product divisions are responsible for all manufacturing and marketing is called a________ structure.

A)manufacturing
B)marketing
C)product
D)functional
E)hybrid

Question 7

Non-gateway hub countries offer significant advantages when organizing for growth.A late 2007 survey by Spire Research and Consulting among Asia-Pacific manufacturing companies found that _______ was the best location for regional headquarters.

A)Malaysia
B)Singapore
C)Thailand
D)Taiwan
E)Japan

Question 8

Computers-To-Go is a firm with few products that do not vary significantly in terms of their environmental sensitivity.In addition,the firm has international sales and profits that are still quite insignificant compared with those of the domestic divisions.The ________ division of organizational structure would best serve Computers-To-Go.

A)global
B)little/no organization
C)international
D)functional
E)product

Question 9

A matrix structure uses ________ and ________ structures simultaneously.

A)area; product
B)process; customer
C)functional; divisional
D)mixed; product
E)area; process

Question 10

Benefits of the ________ structure are its ability to balance the functional inputs needed for a product and the ability to react quickly to product-specific problems in the marketplace.

A)product
B)area
C)functional
D)customer
E)mixed

Question 11

At Procter and Gamble,brand managers use a standardized,worldwide ad-testing system that allows them to access every ad the company has ever run.This allows the company to synchronize knowledge and is an example of ________ technology.

A)instructional
B)bio
C)industrial
D)organizational
E)information

Question 12

The ________ structure is the simplest from the administrative viewpoint because it emphasizes the basis tasks of the firm.

A)product
B)functional
C)process
D)mixed
E)matrix

Question 13

ABC Furniture Company is structured by product.It ignores the traditional domestic-international split.ABC Furniture can be classified as:

A)Having little or no formal organizational recognition of international activities of the firm
B)An international division
C)A global organization
D)A hybrid organization
E)A crossbreed organization

Question 14

At the Jones Coal Company,one corporate entity is in charge of exploration worldwide and another is responsible for the actual mining operations.Jones Coal exemplifies the _______ structure.

A)process
B)customer
C)mixed
D)matrix
E)functional

Question 15

The ________ department is the first real step toward internalizing the organizational structures for international activities.

A)export
B)import
C)human resources
D)accounting
E)management

Question 16

The ________ structure permits adequate attention to product,area,or functional needs as is needed by the company.

A)product
B)mixed
C)area
D)functional
E)matrix

Question 17

According to the text,globalization is at the heart of ________ organizational structure.Four pillars form the heart of the organizational structure.They are: global business units,market development organizations,global business services,and corporate functions.

A)Unilever's
B)Procter and Gamble's
C)Google's
D)Nordstrom's
E)Mattel's

Question 18

The types of structures that companies use to manage foreign activities can be divided into ________ categories,based on the degree of internalization.

A)two
B)three
C)four
D)five
E)six

Question 19

The ________ structure requires sensitive,well-trained middle managers who can cope with problems that arise from reporting to two bosses.

A)matrix
B)mixed
C)process
D)area
E)customer

Question 20

To avoid putting the international division at a disadvantage in competing for products,personnel,and corporate services,________ between domestic and international operations is necessary.

A)communication
B)dialogue
C)justice
D)coordination
E)disorganization

Question 21

A(n)________ is defined as an organizational unit that incorporates a set of capabilities that have been identified as an important source of value creation with the explicit intention that these capabilities be leveraged by and/or disseminated by other parts of the firm.

A)building for best practices
B)learning community
C)center for organizational effectiveness
D)personal excellence community
E)center for excellence

Question 22

Companies that market technologically sophisticated products,such as GE,display ________ organizations with worldwide product responsibilities.

A)centralized
B)decentralized
C)coordinated centralized
D)coordinated decentralized
E)glocal

Question 23

If subsidiaries are granted a high degree of autonomy,the system is called ________.

A)decentralization
B)centralization
C)coordinated decentralization
D)coordinated centralization
E)glocal

Question 24

The concentrating of control and strategic decision making at headquarters is referred to as:

A)Centralization
B)Decentralization
C)Coordinated centralization
D)Coordinated decentralization
E)Dictatorship

Question 25

Former GE CEO Jack Welch coined the term ________ which means that people can act without regard to status or functional loyalty and can look for better ideas from anywhere.

A)black hole
B)boundarylessness
C)best practices
D)glocal
E)territorylessness

Question 26

In today's environment,the global business entity can be successful only if it is able to transmit ________and ________ in real time.

A)materials; ideas
B)ideas; information
C)information; resources
D)resources; commodities
E)commodities; information

Question 27

Which of the following is NOT true of the networked global organization?

A)The networked global organization avoids the problem of effort duplication of ideas developed elsewhere.
B)The networked global organization avoids the problem of inefficiency and resistance to ideas developed elsewhere.
C)The networked global organization gives subsidiaries encouragement and tools to pursue local business development within the framework of the global strategy.
D)The networked global organization does not allow subsidiaries to be upgraded from mere implementors and adaptors to contributors and partners in the development and execution of worldwide strategies.
E)The networked global organization allows for efficient plants to be converted into international production centers.

Question 28

________ refers to an individual,group,division,unit,organization,or community,which are willing and able to think globally and act locally.

A)Best practice
B)Intranet
C)Virtual team
D)Glocal
E)Implementor

Question 29

Which of the following is NOT a significant challenge for companies moving into coordinated decentralization?

A)A lack of widespread commitment to dismantling traditional national structures
B)An inadequate understanding of the larger,global forces at work
C)Power barriers from perceived threats to the personal roles of national managers
D)Some organizational initiatives may be jeopardized by the fact the people do not have the necessary skills
E)Subsidiaries are free to implement overall corporate strategy within the range agreed on in consultation between headquarters and the subsidiaries

Question 30

Direction of overall corporate strategy by headquarters while granting subsidiaries the freedom to implement strategy within established ranges is called:

A)Centralization
B)Decentralization
C)Coordinated centralization
D)Coordinated decentralization
E)Glocal

Question 31

The granting of a high degree of autonomy to subsidiaries is referred to as:

A)Centralization
B)Decentralization
C)Coordinated centralization
D)Coordinated decentralization
E)Sovereignty

Question 32

At Kettle Corn Popcorn Company,controls are relatively loose and simple,and the flows between headquarters and subsidiaries are mainly financial. Kettle Corn Popcorn is a ________ control system.

A)centralized
B)decentralized
C)coordinated centralized
D)coordinated decentralized
E)closed-loop

Question 33

A media file distributed over the Internet using streaming media technology to distribute a single content source to many simultaneous listeners/viewers is referred to as a(n)________.

A)intranet
B)virtual team
C)podcast
D)webcast
E)network

Question 34

Which of the following is NOT a benefit of intranets?

A)Increased productivity
B)Longer lag time between an idea and the information needed to assess and implement it
C)Facilitated teamwork enabling online communication at an insignificant expense
D)Incorporation of best practice at a moment's notice
E)Enhanced knowledge capital

Question 35

At Levi Strauss & Co.,employees from various locations around the world can join an electronic discussion group,watch the latest Levi's commercials,or comment on the latest business programs or plans.These employees are using a(n)________.

A)intranet
B)virtual team
C)podcast
D)webcast
E)network

Question 36

All of the following are factors affecting the organizational structure and locus of decision making in a multinational corporation EXCEPT:

A)Its degree of involvement in international operations
B)The products the firm markets
C)The geographic size of the firm's home country
D)The size and importance of the firm's markets
E)The human resource capability of the firm

Question 37

An idea which has saved money or time,or a process that is more efficient than existing ones is called ________.

A)efficient practices
B)top practices
C)paramount practices
D)best practices
E)finest practices

Question 38

In a country that is ranked at level two of coordination,

A)there are no national structures.
B)central staff functions in a coordinating role.
C)central functional heads have line authority over national functions.
D)there are formal committees and systems.
E)there is no coordination between decentralized units.

Question 39

A(n)________ is a series of digital media files that are released episodically and often downloaded through web syndication

A)intranet
B)virtual team
C)podcast
D)webcast
E)network

Question 40

Kraft International describes the company's strategy as "to win locally and leverage globally." A Dow Chemical executive explained his company's approach,"You simply cannot develop or initiate a market penetration strategy,in an emerging country from a location thousands of miles away in which no one has seen and still be successful…period.You need to think and act globally but implement locally." Kraft and Dow are using the ________ approach.

A)glocal
B)millennial
C)transformational
D)black hole
E)best practices

Question 41

There are four basic types of global structures available.

Question 42

________ controls include balance sheets,sales data,product-line growth,and performance reviews of personnel.

A)Bureaucratic
B)Behavioral
C)Output
D)Cultural
E)Moral

Question 43

The more the firm becomes involved in foreign markets,the less quickly the export department structure will become obsolete.

Question 44

Intranets lead to increased productivity because there is no longer a time lag between an idea and the information needed to assess and implement it.

Question 45

The greater the degree of internalization at an organization,the more complex the organizational structures become.

Question 46

Companies opting for the area structure typically have relatively wide product lines with different end uses and users.

Question 47

Bureaucratic controls require an extensive socialization process to which informal,personal interaction is central.

Question 48

When exercising control systems,the impact of the environment has to be taken into account in two ways: 1)the control system must measure only those dimensions over which the organization has actual control,and 2)control systems have to be in harmony with local regulations and customs.

Question 49

Behavioral controls can be achieved through the preparation of manuals on such topics as sales techniques to be made available to subsidiary personnel or through efforts to fit new employees into the corporate culture.

Question 50

International divisions were once quite popular among U.S.companies,but globalization of markets and increased shares of overseas sales have made them less suitable than more global structures.

Question 51

________ controls require an extensive socialization process to which informal,personal interaction is central.

A)Bureaucratic
B)Behavioral
C)Output
D)Cultural
E)Moral

Question 52

The country role of ________ may exist in smaller,less-established markets in which corporate commitment to market development is less.

A)contributor
B)implementor
C)black home
D)strategic leader
E)provider

Question 53

An implementor is a country organization with a distinctive competence,such as product development.

Question 54

International divisions best serve firms with few products that do not vary significantly in terms of their environmental sensitivity and with international sales and profits that are still quite insignificant compared with those of the domestic divisions.

Question 55

Budgets refers to shorter-term guidelines regarding investment,cash,and personnel policies,while plans refers to formalized plans with more than a one-year horizon.

Question 56

The matrix structure,with its inherent complexity,may decrease the reaction time of a company---a potential advantage when competitive conditions require quick responses.

Question 57

With low degrees of involvement,subsidiaries can enjoy high degrees of autonomy as long as they meet their profit targets.

Question 58

________ refers to shorter-term guidelines regarding investment,cash,and personnel policies,while ________ refers to formalized plans with more than a one-year horizon.

A)Plans; procedures
B)Protocols; budgets
C)Procedures; tactics
D)Plans; budgets
E)Budgets; plans

Question 59

Firms are typically completely centralized or decentralized.

Question 60

The role of a ________ can be played by a highly competent national subsidiary located in a strategically critical market.

A)contributor
B)implementor
C)black hole
D)strategic leader
E)provider

Question 61

Philips focused its marketing efforts in the North American market on less-expensive items instead of the up-market products that have made the company's reputation worldwide.This is an example of the best practices approach.

Question 62

Country organizations should be treated as a source of supply rather than a source of demand.

Question 63

Relying on technology to facilitate teamwork is a good idea because methods of electronic communication are just as effective as face-to-face meetings.

Question 64

________ refers to an individual,group,division,unit,organization,or community,which are willing and able to think globally and act locally.

Question 65

An organizational structure in which departments are formed on the basis of functional areas such as production,marketing,and finance is called a(n)________ structure.

Question 66

An organizational structure in which product divisions are responsible for all manufacturing and marketing is referred to as a(n)________ structure.

Question 67

An organizational structure that uses functional and divisional structures simultaneously is called a(n)________ structure.

Question 68

A variation of the functional structure in which departments are formed on the basis production processes is referred to as a(n)________ structure.

Question 69

A media file distributed over the Internet using streaming media technology to distribute a single content course to many simultaneous listeners/viewers is called a(n)________.

Question 70

An organizational structure that combines two or more organizational dimensions; for example,products,areas,or functions is called a(n)________ structure.

Question 71

________ is the concentrating of control and strategic decision making at headquarters.

Question 72

A process that integrates a company's information assets into a single accessible system using Internet-based technologies such as e-mail,news groups,and the World Wide Web is called a(n)________.

Question 73

An organizational structure in which geographic divisions are responsible for all manufacturing and marketing in their respective areas is referred to as a(n)________ structure.

Question 74

Output controls include balance sheets,sales data,production data,product-line growth,and performance reviews of personnel.

Question 75

An idea which has saved money or time,or a process that is more efficient that existing ones is called ________.

Question 76

________ refers to a series of digital media files that are released episodically and often downloaded through web syndication.

Question 77

________ is the direction of overall corporate strategy by headquarters while granting subsidiaries the freedom to implement strategy within established ranges.

Question 78

A team of people who are based at various locations around the world and communicate through intranet and other electronic means to achieve a common goal is called a virtual team.

Question 79

________ is the granting of a high degree of autonomy to subsidiaries.

Question 80

________ refers to a team of people who are based at various locations around the world and communicated through intranet and other electronic means to achieve a common goal.