Deck 6: Supporting Processes With Erp Systems

Question 1

With information silos,the data needed by one process are stored in an information system designed and used in another process.

Answer 1

True

Question 2

Writing new code to supplement an enterprise resource planning system is called customization.

Answer 2

True

Question 3

To execute a just in time delivery,unimpeded flows of data is essential between the supplier and manufacturer.

Answer 3

True

Question 4

An enterprise application integration system tackles the silo problem by providing layers of software that connect information systems together.

Question 5

An enterprise resource planning solution cannot be partially implemented.

Question 6

Information silos create islands of automation that increase the performance of processes and make process integration easy.

Question 7

Application code can be added to any enterprise resource planning implementation using specific application languages such as Java.

Question 8

Material requirements planning provided financial tracking capabilities and the opportunity to schedule equipment and facilities.

Question 9

Businesses have been using information systems to support their processes well before the Internet was invented.

Question 10

Enterprise resource planning systems create a single database.

Question 11

The progress of information systems and business processes impact one another.

Question 12

If a new enterprise resource planning customer has requirements that cannot be met via configuration,then the customer must turn to an enterprise application integration system.

Question 13

Enterprise application integration systems leverage existing systems but provide an integrated layer over the top.

Question 14

An enterprise application integration system uses a centralized database.

Question 15

Enterprise resource planning systems solve the information silo problem with a centralized approach.

Question 16

Enterprise resource planning systems provide a set of industry-leading processes that cannot be integrated with each other.

Question 17

Converting to an enterprise application integration system is more disruptive than converting to an enterprise resource planning system.

Question 18

For a product to be considered a true enterprise resource planning product,it must include applications that integrate processes in supply chain management,manufacturing,customer relationship management,human resources,and accounting.

Question 19

An enterprise application integration system appears to be an integrated database to the user.

Question 20

An enterprise application integration program intercepts data sent by one system and converts it into a format suitable for the receiving system.

Question 21

The configuration decisions that implementation teams must make include decisions about item identifiers,order size,and bill of material.

Question 22

Master data,used in an enterprise resource planning system,changes with every transaction.

Question 23

International organizations can maintain multiple instances of enterprise resource planning implementation for each country,business unit,or region.

Question 24

Transactional data,also called reference data,includes supplier names and addresses,item names and units of measure,and employee data.

Question 25

Among companies of different sizes,the availability of skilled business and IT analysts is an important difference that has a major impact on enterprise resource planning.

Question 26

Organizations implementing an enterprise resource planning system are restricted from designing new business processes.

Question 27

International enterprise resource planning solutions are designed to work with multiple currencies.

Question 28

Enterprise resource planning (ERP)systems rely on a DBMS to process and administer the ERP database.

Question 29

One of the shortcomings of using an enterprise resource planning product is that data sharing does not occur in real time.

Question 30

In the context of an enterprise resource planning (ERP)system,a systems analyst works for the ERP vendor or a third party,and helps budget,plan,train,configure,and implement the system.

Question 31

A procedure is a set of instructions for a person to follow when operating an information system.

Question 32

Midsize organizations have a full IT staff that is headed by the chief information officer.

Question 33

Small organizations expand IT from one person to a small staff,but frequently this staff is isolated from senior-level management.

Question 34

A gap analysis highlights the differences between the business requirements that emerge from strategic planning and the capabilities of the enterprise resource planning system.

Question 35

Users are the employees of the firm implementing the system.

Question 36

Intel has the largest market share in the enterprise resource planning industry.

Question 37

To help managers spot trends and changes,enterprise resource planning systems can provide managers with dashboards.

Question 38

Training an organization's users to become in-house trainers for enterprise resource planning systems reduces the total expenses.

Question 39

An enterprise resource planning solution does not contain a company's actual operational data,but operational data can be entered during development and use.

Question 40

Transactional data are data related to events such as a purchase or a student enrollment.

Question 41

The major benefit of an enterprise application integration system is that it ________.

A) allows users to easily access the files of metadata
B) utilizes centralized databases
C) enables organizations to use existing applications
D) requires the use of formalized procedures

Question 42

Which of the following is a feature of an enterprise application integration system?

A) It tackles the information silo problem by providing layers of software that connect information systems together.
B) It consists of a set of processes for supporting business operations with a single, consistent, information system.
C) It improves business processes by creating a centralized database to store data.
D) It supports business processes by restricting information silos from communicating with each other.

Question 43

The customization of enterprise resource planning software to meet different customer requirements without changing the program code is called ________.

A) modularity
B) configuration
C) automation
D) process blueprinting

Question 44

Which of the following activities is included in customer relationship management?

A) procurement
B) marketing
C) bill of materials
D) payroll

Question 45

Which of the following activities is included in human resources?

A) capacity planning
B) call center support
C) benefits administration
D) cash management

Question 46

________ integrates manufacturing and supply where manufacturing occurs just as raw materials arrive.

A) Just in case manufacturing
B) Just in time delivery
C) Material requirements planning
D) Economic order quantity

Question 47

With ________,the data needed by one process are stored in an information system designed and used in another process.

A) information silos
B) automation
C) encapsulation
D) data warehousing

Question 48

In an organization,data from a new sale is immediately sent to the database and that new data updates the pace of production and the procurement of supplies.This is an example of enterprise resource planning process ________.

A) customization
B) duplication
C) integration
D) decentralization

Question 49

Which of the following activities is included in supply chain management?

A) sales prospecting
B) bill of materials
C) inventory management
D) customer management

Question 50

By the 1970s,manufacturing companies began to use software called ________ to efficiently manage inventory,production,and labor.

A) enterprise application integration
B) enterprise resource planning
C) business performance management
D) material requirements planning

Question 51

An enterprise application integration system describes the locations of an organization's data by ________.

A) isolating information silos
B) maintaining isolated information systems
C) using a centralized database
D) keeping files of metadata

Question 52

Prior to SAP,early enterprise resource planning programs were customized products where companies wrote their own programs to support their own processes.

Question 53

A Microsoft Dynamics implementation is larger in scale and functionality compared to Oracle and SAP.

Question 54

The SAP Business Suite runs on an application platform called NetSuite.

Question 55

Which of the following statements is true about an enterprise application integration system?

A) It utilizes a centralized database.
B) It provides users with access to metadata files that describe the location of an organization's data.
C) It appears to be an integrated database to the user.
D) It prohibits information silos from communicating with each other and sharing data.

Question 56

Which of the following federal laws required companies to exercise greater control over their financial processes?

A) the Gramm-Leach-Bliley Act
B) the Volstead Act
C) the Tower Amendment
D) the Sarbanes-Oxley Act

Question 57

A configuration is a distinct and logical grouping of processes.

Question 58

Oracle is the gold standard of enterprise resource planning (ERP)products and offers the most extensive line of ERP products.

Question 59

All the enterprise resource planning products of Microsoft Dynamics are well integrated with Microsoft Office and Microsoft's development languages.

Question 60

SAP produces and sells cost-specific platforms to speed up the configuration process.

Question 61

Organizations conduct ________ to identify the differences between the business requirements that emerge from strategic planning and the capabilities of the chosen enterprise resource planning system.

A) access controls
B) inherent processes
C) gap analysis
D) dashboards

Question 62

Writing new code to supplement an enterprise resource planning system is called ________.

A) automation
B) customization
C) integration
D) centralization

Question 63

A ________ works for an enterprise resource planning (ERP)vendor or a third party and helps budget,plan,train,configure,and implement an ERP system.

A) developer
B) consultant
C) systems analyst
D) business analyst

Question 64

The ________ is a business and IT professional who heads the IT staff in large organizations,sits on the executive board,and is an active participant in organizational strategic planning.

A) chief executive officer
B) chief information officer
C) chief operating officer
D) chief financial officer

Question 65

The inherent processes defined in an enterprise resource planning system are also known as ________.

A) inbound processes
B) stored procedures
C) transaction logs
D) process blueprints

Question 66

Which of the following challenges of implementing an enterprise resource planning (ERP)system is people-related?

A) the structure of the bill of material
B) the order size
C) the data in the ERP system
D) the inability to collaborate

Question 67

Which of the following technological advances has enabled the use of off-premises enterprise resource planning systems?

A) cloud computing
B) computer card reader
C) punch card
D) legacy system

Question 68

Which of the following is an organizational benefit of using an enterprise resource planning system?

A) It maintains individual databases for each department.
B) It facilitates data sharing in real time.
C) It minimizes the use of dashboards.
D) It promotes the duplication of data.

Question 69

A ________ understands the technical aspects of enterprise resource planning (ERP)and helps plan,configure,and implement an ERP system for company use.

A) trainer
B) project manager
C) systems analyst
D) developer

Question 70

A ________ is a set of instructions for a person to follow when operating an information system.

A) procedure
B) metadata
C) process
D) database

Question 71

________ specify limits on who can interact with an information systems resource.

A) Dashboards
B) Access controls
C) Information silos
D) Process blueprints

Question 72

When organizations upgrade existing enterprise resource planning systems,they can be challenged by the version lock problem because of ________.

A) employee self-efficacy
B) heavy customization
C) organizational culture
D) minimal configuration

Question 73

When international firms consolidate all their operations within a large enterprise resource planning implementation,it is referred to as a(n)________.

A) single instance
B) multiple instance
C) inherent process
D) configuration decision

Question 74

Which of the following ERP products offered by Microsoft is smaller and easier to use than the rest?

A) SL
B) AX
C) Nav
D) GP

Question 75

Which of the following statements is true of small organizations?

A) They expand IT from one person to a small staff, but frequently this staff is isolated from senior-level management.
B) They employ only one or two IT analysts who not only manage the enterprise resource planning system, but also the entire IS department.
C) They employ several IT analysts to manage the enterprise resource planning system.
D) They have a full IT staff that is headed by the chief information officer.

Question 76

Which of the following enterprise resource planning products offered by Microsoft have the most capabilities?

A) Nav and GP
B) SL and AX
C) AX and Nav
D) GP and SL

Question 77

Oracle's high-quality HR products are branded as ________.

A) PeopleSoft
B) NetWeaver
C) Siebel
D) Epicor 9

Question 78

________ write additional code where necessary for implementing enterprise resource planning systems.

A) Consultants
B) Business analysts
C) Architects
D) Developers

Question 79

The ________ is used to specify the raw materials,quantities,and subassemblies needed to create a final product.

A) bill of material
B) bill of lading
C) item identifier
D) dashboard

Question 80

Which of the following companies has the largest market share in the enterprise resource planning industry?

A) Epicor
B) SAP
C) Oracle
D) Microsoft