Deck 4: Human Resource Planning, recruitment, and Selection

Question 1

What is one advantage of external recruitment?

A)it stabilizes the organization
B)employees have less resentment toward an outsider who fills a job they wanted
C)it can bring in people with a variety of experiences and perspectives
D)it can help maintain the corporate culture

Answer 1

C

Question 2

What can transfers serve to do?

A)protect employees from layoffs
B)encourage employee empowerment
C)reward employees who were unsuccessful in obtaining a promotion
D)increase the motivation of poor performers

Answer 2

A

Question 3

What is one major consequence of inadequate HR planning?

A)managers spend more time performing employee selection tasks
B)key employees leave the organization to seek better career opportunities
C)turnover of poor performers is reduced
D)changes in the demographics of the workforce go unnoticed

Answer 3

B

Question 4

What might be caused by recruiting from within?

A)increased recruiting costs
B)decreased morale and satisfaction
C)inbreeding of ideas and attitudes
D)reduced employee performance

Question 5

What must HR managers ensure HR planning is aligned with?

A)the organization's strategic plan
B)the competitive environment
C)the organization's return on its human assets
D)the organization's marketing position

Question 6

What is human resources planning?

A)the process of setting major organizational objectives and developing comprehensive plans to achieve these objectives
B)the process of determining the primary direction of the firm
C)the process of ensuring that the organization has qualified people to accomplish the strategic and operational goals of the organization
D)the process that identifies the critical aspects of a job

Question 7

How does HR Planning assist an organization that has made a strategic decision to move into a new market?

A)it provides information about the objectives the organization is attempting to achieve
B)it helps the organization to understand the relevance of the skill sets of existing employees
C)it removes the need for managers to evaluate their current labour costs
D)it provides information about the compensation levels of competitors in the new market

Question 8

What does promotion from within serve to do?

A)protect the organization from discrimination suits
B)take some pressure off HR to fill outstanding job vacancies
C)reduce compensation budgets
D)reward employees for past performance

Question 9

What is a primary method used to locate qualified applicants internally?

A)job evaluation records
B)employee referrals
C)internal job posting
D)employment testing

Question 10

What is one major disadvantage of external recruitment?

A)an outside person may not have the skills the organization requires
B)there is a lack of solid information about the person's performance on the job
C)different experiences and perspectives will disrupt the culture of the organization
D)salary requirements for the external hire may be higher than an internal hire

Question 11

Which item is a key purpose of human resource planning?

A)to provide greater job security in uncertain times
B)to remove the responsibility for effective employee selection from line managers
C)to anticipate labour shortages and surpluses
D)to deploy human resources in a manner that conforms to employment legislation

Question 12

What is the first step taken in an effective HR planning process?

A)determine internal and external supply of labour
B)identify the gap between demand and supply
C)forecast demand for labour
D)develop an action plan to address future needs

Question 13

What should employers keep in mind when developing effective advertisements?

A)be careful to avoid being overly creative
B)use smaller newspapers and journals to target a particular group of readers
C)provide a limited amount of job-specific information in the advertisement
D)provide applicants with the contact information for the hiring manager

Question 14

Which statement describes a key characteristic of management forecasts for human resource needs?

A)forecasts are quantitative estimates that require large amounts of data
B)forecasts are qualitative estimates of the number and type of people that are needed in the future
C)forecasts are scientific and relatively error-free
D)forecasts rely strictly on sophisticated analytical models

Question 15

What does recruiting from within enable the organization to do?

A)locate and encourage all potential job applicants
B)simplify the application of its HR practices and policies
C)capitalize on the investment it has made in recruiting,training,and development
D)broaden the pool of qualified applicants

Question 16

What is the process of setting overall organization objectives and developing plans to achieve them called?

A)strategic planning
B)job analysis
C)environmental scanning
D)HR planning

Question 17

What circumstances are often seen in a tight labour market?

A)demand for labour exceeds the labour supply
B)unemployment is high
C)numbers of job applicants and job openings are about equal
D)compensation rates decline

Question 18

What are two techniques used to assess the internal supply of labour?

A)staffing tables and vacancy analysis
B)vacancy analysis and Markov analysis
C)Markov analysis and job analysis
D)staffing tables and Markov analysis

Question 19

What is the most commonly used job search method for those seeking jobs?

A)employment agencies
B)unsolicited applications
C)career fairs and open houses
D)the Internet

Question 20

In what type of organizations does HR planning happen more systematically?

A)small organizations
B)entrepreneurial organizations
C)organizations with rapidly changing environments
D)large organizations

Question 21

What is an essential part of any employment equity policy?

A)recruitment of men into jobs traditionally held by women
B)a preference toward hiring women
C)favouritism toward hiring designated groups members
D)an effort to recruit members of designated groups

Question 22

What is the major source of information about job candidates that is used for selection decisions?

A)interviews;employment tests;reference checks;résumés
B)reference checks;medical reports;application forms;performance evaluations
C)résumés;employment tests;interviews;medical reports
D)performance evaluations;medical reports;interviews;reference checks

Question 23

As a source of recruitment,what do unsolicited applications and résumés do?

A)produce a high percentage of acceptable applicants
B)allow individuals to introduce themselves to organizations that are of interest to them
C)increase the need for an applicant tracking system
D)lead to higher incidents of discrimination in the selection process

Question 24

Why are professional organizations a useful source of recruitment?

A)retention rates tend to be higher for members of professional organizations
B)they pay the employment agency fee for their members seeking employment
C)they provide placement services to their members as a benefit
D)they provide screening services for employers seeking to hire their members

Question 25

Which of these external recruiting sources normally provides employers with high quality applicants?

A)job postings
B)educational institutions
C)newspaper ads
D)employee referrals

Question 26

Which of the following is NOT an advantage of using temporary workers?

A)useful for staffing peak work periods
B)lower employment costs
C)increased employee loyalty
D)increased flexibility in maintaining proper staffing levels

Question 27

Which methods are most commonly used by employers to develop a diverse workforce?

A)advertise vacancies in foreign countries
B)focus recruitment efforts on communities of different ethnic and cultural backgrounds
C)relying on employee referrals from existing employees who belong to minority groups
D)require employment agencies to contact only candidates who belong to minority groups

Question 28

Which of the following is NOT a purpose of application forms?

A)to provide information for initial decisions whether an applicant meets the minimum job requirements
B)to indicate the gender of the applicant
C)to provide a basis for verifying the background of the applicant
D)to provide a consistent format for collecting specific information

Question 29

What is a primary difference between private and public employment agencies?

A)Private agencies charge a fee.
B)Private agencies screen candidates.
C)Private agencies assist employers with employment testing.
D)Private agencies match unemployed applicants with job openings.

Question 30

Which group of people are not part of the legislated designated groups?

A)women
B)First Nations people
C)visible minorities
D)French speaking people

Question 31

Which of the following is a notable issue with the employee referral method of recruiting?

A)the quality of employee referred applicants is usually quite low
B)the costs of the employee referral method are unnecessarily high
C)employees are hesitant to recommend individuals who they prefer to work with in their current roles
D)employee referrals raise the potential for systemic discrimination

Question 32

What is the most important type of information to have when making selection decisions?

A)information that will predict job performance of the candidate
B)information about the educational background of the candidate
C)information about the positions previously held by the candidate
D)information about the personality profile of the candidate

Question 33

Which of the following describes the degree to which a selection procedure yields comparable data over successive uses?

A)reliability
B)aptitude and achievement
C)validity
D)personality and behaviour

Question 34

What is the primary purpose of the selection process?

A)to choose individuals who have relevant qualifications to fill job openings
B)to use employment tests to supplement interviews
C)to weed out obvious misfits
D)to validate the organization's job descriptions

Question 35

Which of the following describes the degree to which an instrument measures what it is supposed to measure?

A)reliability
B)aptitude and achievement
C)validity
D)personality and behaviour

Question 36

Which activity of an employment agency is illegal?

A)charging an employer more than 20% of the annual salary of a successful candidate
B)head-hunting prospective candidates while they are at work for their present employer
C)charging job seekers a fee for helping to them to find work
D)contact a prospective candidate on behalf of two different employers

Question 37

Which employment agency service is growing the fastest?

A)searches for executive positions
B)searches for full time positions
C)searches for temporary positions
D)searches for technical positions

Question 38

What must be known by a hiring manager before a candidate is interviewed for a specific vacancy?

A)the number of candidates that belong to a legislated protected group
B)the current location of the candidate's residence
C)the knowledge,skills and abilities required for success on the job
D)the quality of the candidate's references

Question 39

Which step in the selection process usually follows the employment testing step?

A)hiring decision
B)screening
C)reference checks
D)supervisory interview

Question 40

What is the term for the interview approach that allows the applicant a maximum amount of freedom in determining the course of the discussion?

A)situational interview
B)behavioural description interview
C)non-directive interview
D)structured interview

Question 41

Which type of test is used to measure a person's personal qualities for leadership roles?

A)cognitive abilities test
B)personality and interest inventory test
C)job sample test
D)emotional intelligence test

Question 42

Which test measures the applicant's ability to perform the specific tasks that are required for a job?

A)intelligence test
B)achievement test
C)job sample test
D)aptitude test

Question 43

Scenario 4.1: Future Healthcare Labour Market Shortages
According to a new Canadian labour market projection report,there are currently labour shortages in a number of occupations,including those in healthcare,particularly doctors and nurses,at both the provincial and national level.These healthcare occupations have employment and wages increasing substantially faster than in other occupations.Unemployment is very low,less than 1% for many healthcare occupations,relative to historical data and to other occupation data.Regional hospitals across Canada have been proactive by implementing strategies and techniques to deal with these shortages.
Please refer to Scenario 4.1.What is the federal labour market projection report attempting to do?

A)predict the future demand and supply for a wide variety of occupations
B)predict the future demand growth for a wide variety of occupations
C)predict the future demand and supply for Canadian workers
D)predict the future demand and supply for Canadian healthcare workers

Question 44

What type of interview asks interviewees to describe how they would react in a given situation?

A)situational interview
B)directive interview
C)behavioural description interview
D)non-directive interview

Question 45

Scenario 4.1: Future Healthcare Labour Market Shortages
According to a new Canadian labour market projection report,there are currently labour shortages in a number of occupations,including those in healthcare,particularly doctors and nurses,at both the provincial and national level.These healthcare occupations have employment and wages increasing substantially faster than in other occupations.Unemployment is very low,less than 1% for many healthcare occupations,relative to historical data and to other occupation data.Regional hospitals across Canada have been proactive by implementing strategies and techniques to deal with these shortages.
Please refer to Scenario 4.1.Indicators suggest that the demand for healthcare occupations currently exceeds supply,at the provincial and national levels.What would this estimating of demand and supply be called?

A)strategic human resource management
B)human resource planning
C)human resource estimating techniques
D)human resource forecasting techniques

Question 46

Scenario 4.1: Future Healthcare Labour Market Shortages
According to a new Canadian labour market projection report,there are currently labour shortages in a number of occupations,including those in healthcare,particularly doctors and nurses,at both the provincial and national level.These healthcare occupations have employment and wages increasing substantially faster than in other occupations.Unemployment is very low,less than 1% for many healthcare occupations,relative to historical data and to other occupation data.Regional hospitals across Canada have been proactive by implementing strategies and techniques to deal with these shortages.
Please refer to Scenario 4.1.What human resource technique is being used to gather the data for the federal labour market projection report?

A)human resource occupational planning
B)human resource Markov analysis
C)human resource audits
D)human resource forecasting

Question 47

Scenario 4.1: Future Healthcare Labour Market Shortages
According to a new Canadian labour market projection report,there are currently labour shortages in a number of occupations,including those in healthcare,particularly doctors and nurses,at both the provincial and national level.These healthcare occupations have employment and wages increasing substantially faster than in other occupations.Unemployment is very low,less than 1% for many healthcare occupations,relative to historical data and to other occupation data.Regional hospitals across Canada have been proactive by implementing strategies and techniques to deal with these shortages.
Please refer to Scenario 4.1.What would be two human resource forecasting techniques that the regional hospitals could use?

A)Delphi and trend projection techniques
B)extrapolation and transition matrices techniques
C)indexation and replacement chart techniques
D)budget analysis and skills inventory techniques

Question 48

Scenario 4.1: Future Healthcare Labour Market Shortages
According to a new Canadian labour market projection report,there are currently labour shortages in a number of occupations,including those in healthcare,particularly doctors and nurses,at both the provincial and national level.These healthcare occupations have employment and wages increasing substantially faster than in other occupations.Unemployment is very low,less than 1% for many healthcare occupations,relative to historical data and to other occupation data.Regional hospitals across Canada have been proactive by implementing strategies and techniques to deal with these shortages.
Please refer to Scenario 4.1.What would you call the process described in the above paragraph?

A)strategic human resource management
B)human resource planning
C)linking human resource management with strategic planning
D)human resource supply techniques

Question 49

Scenario 4.1: Future Healthcare Labour Market Shortages
According to a new Canadian labour market projection report,there are currently labour shortages in a number of occupations,including those in healthcare,particularly doctors and nurses,at both the provincial and national level.These healthcare occupations have employment and wages increasing substantially faster than in other occupations.Unemployment is very low,less than 1% for many healthcare occupations,relative to historical data and to other occupation data.Regional hospitals across Canada have been proactive by implementing strategies and techniques to deal with these shortages.
Please refer to Scenario 4.1.The situation above can be referred to as a tight labour market.What occurs in a tight labour market?

A)the supply for labour exceeds the labour demand
B)the supply and demand for labour create labour market tension
C)the demand for labour exceeds the labour supply
D)the supply and demand create labour shortages

Question 50

Which interview approach uses a set of standardized questions and an established set of answers?

A)stress producing
B)Non-directive
C)mixed
D)structured

Question 51

Scenario 4.1: Future Healthcare Labour Market Shortages
According to a new Canadian labour market projection report,there are currently labour shortages in a number of occupations,including those in healthcare,particularly doctors and nurses,at both the provincial and national level.These healthcare occupations have employment and wages increasing substantially faster than in other occupations.Unemployment is very low,less than 1% for many healthcare occupations,relative to historical data and to other occupation data.Regional hospitals across Canada have been proactive by implementing strategies and techniques to deal with these shortages.
Please refer to Scenario 4.1.What are two human resource external supply estimate techniques that the regional hospitals could use?

A)Delphi and extrapolation techniques
B)demographic trends and labour market analysis
C)transition matrices and replacement summary techniques
D)indexation and replacement chart techniques

Question 52

Which interview approach is typical of asking an applicant what they actually did in a given situation?

A)structured interview
B)behavioural description interview
C)non-directive interview
D)situational interview

Question 53

Which type of test is used to measure a person's openness to experience?

A)cognitive abilities test
B)personality and interest inventory test
C)job sample test
D)emotional intelligence test

Question 54

Scenario 4.1: Future Healthcare Labour Market Shortages
According to a new Canadian labour market projection report,there are currently labour shortages in a number of occupations,including those in healthcare,particularly doctors and nurses,at both the provincial and national level.These healthcare occupations have employment and wages increasing substantially faster than in other occupations.Unemployment is very low,less than 1% for many healthcare occupations,relative to historical data and to other occupation data.Regional hospitals across Canada have been proactive by implementing strategies and techniques to deal with these shortages.
Please refer to Scenario 4.1.Which of the following is a result of adequate HR planning?

A)vacancies that remain unfilled for short periods of time
B)the departure of employees who are seeking better career opportunities
C)over-hiring followed by moderate layoffs
D)a reduction in the lead-time required to hire replacements

Question 55

Scenario 4.1: Future Healthcare Labour Market Shortages
According to a new Canadian labour market projection report,there are currently labour shortages in a number of occupations,including those in healthcare,particularly doctors and nurses,at both the provincial and national level.These healthcare occupations have employment and wages increasing substantially faster than in other occupations.Unemployment is very low,less than 1% for many healthcare occupations,relative to historical data and to other occupation data.Regional hospitals across Canada have been proactive by implementing strategies and techniques to deal with these shortages.
Please refer to Scenario 4.1.What must the regional hospitals' HR managers align their human resource planning with?

A)the organization's strategic plan
B)the organization's marketing position
C)the organization's return on its human assets
D)the organization's competitive environment

Question 56

Which type of test is used to measure a person's general intelligence?

A)cognitive abilities test
B)personality and interest inventory test
C)job sample test
D)emotional intelligence test

Question 57

Scenario 4.1: Future Healthcare Labour Market Shortages
According to a new Canadian labour market projection report,there are currently labour shortages in a number of occupations,including those in healthcare,particularly doctors and nurses,at both the provincial and national level.These healthcare occupations have employment and wages increasing substantially faster than in other occupations.Unemployment is very low,less than 1% for many healthcare occupations,relative to historical data and to other occupation data.Regional hospitals across Canada have been proactive by implementing strategies and techniques to deal with these shortages.
Please refer to Scenario 4.1.What would be the most effective strategy to deal with the regional hospitals unit clerk shortages?

A)regular overtime use and flexible scheduling
B)internal transfers and outplacements
C)contact local office administration school graduates
D)temporary help agencies

Question 58

Scenario 4.1: Future Healthcare Labour Market Shortages
According to a new Canadian labour market projection report,there are currently labour shortages in a number of occupations,including those in healthcare,particularly doctors and nurses,at both the provincial and national level.These healthcare occupations have employment and wages increasing substantially faster than in other occupations.Unemployment is very low,less than 1% for many healthcare occupations,relative to historical data and to other occupation data.Regional hospitals across Canada have been proactive by implementing strategies and techniques to deal with these shortages.
Please refer to Scenario 4.1.The growth in demand for healthcare occupations has been strong due to the rising needs associated with the aging population and a high number of retiring workers.Although countless challenges influence the demand for healthcare workers,what is the primary cause of demand is this case?

A)external factors
B)workforce factors
C)labour market factors
D)organizational factors

Question 59

Scenario 4.1: Future Healthcare Labour Market Shortages
According to a new Canadian labour market projection report,there are currently labour shortages in a number of occupations,including those in healthcare,particularly doctors and nurses,at both the provincial and national level.These healthcare occupations have employment and wages increasing substantially faster than in other occupations.Unemployment is very low,less than 1% for many healthcare occupations,relative to historical data and to other occupation data.Regional hospitals across Canada have been proactive by implementing strategies and techniques to deal with these shortages.
Please refer to Scenario 4.1.What would be the most effective strategy to deal with the regional hospitals physician shortages?

A)utilize job sharing arrangements
B)contact medical school graduates
C)use flexible contract arrangements
D)use internal transfers

Question 60

What type of interview asks interviewees to describe how they reacted in a past situation?

A)situational interview
B)directive interview
C)behavioural description interview
D)non-directive interview

Question 61

Promoting from within makes use of the people who already know the organization and the contribution they have made.

Question 62

Job bidding programs are less effective when they are part of a formalized career development program.

Question 63

Lack of HR planning can make it difficult for employers to make effective plans to fill job vacancies.

Question 64

HR planning serves as the coordinating and integrating link to all of the other HRM functions.

Question 65

HR planning is the process of setting major operational objectives for an organization and developing comprehensive plans to achieve those objectives.

Question 66

An organization that emphasizes innovation and creativity should rely heavily on internal recruiting.

Question 67

HR planning is a proactive process,which anticipates and influences the future of an organization.

Question 68

Computerized record systems can be used to enhance the career paths of employees.

Question 69

Most firms fill their management positions with applicants recruited from sources outside the organization.

Question 70

Transfers usually provide the same motivational value as promotions.

Question 71

Recruiting is the process of attempting to locate and encourage potential applicants to apply for existing or anticipated job openings.

Question 72

Without the knowledge of what work is to be done and the skills required to do the work,the manager cannot select qualified employees.

Question 73

Qualified job candidates within the organization can be located by using computerized record systems,job posting and job bidding.

Question 74

Professional and technical jobs are becoming easier to staff.

Question 75

Agencies that provide temporary employees are one of the fastest-growing recruitment sources.

Question 76

Excessive reliance upon internal sources can create the risk of employee cloning.

Question 77

The process of identifying,developing,and tracking key internal employees for future promotions is called succession planning.

Question 78

HR managers should not interfere in their organization's management steering committee or strategic planning group.

Question 79

Promotions and transfers are forms of recruiting within the organization.

Question 80

The process that informs the applicants about the qualifications required to perform the job and the career opportunities the organization offers its employees is known as performance evaluation.