Deck 1: Managing and Leading Today: The New Rules

Question 1

The human resource (HR)function takes a strategic approach to managing and developing the workforce of an organization.

Answer 1

True

Question 2

Henry Mintzberg based his findings about managers by actually studying them as they functioned on the job.

Answer 2

True

Question 3

In today's business world,you are either a leader or a manager,but not both.

Answer 3

False

Question 4

Leaders view their organization as a series of interdependent "silos."

Question 5

According to Kellerman's model,an isolate follower is likely to be passionately engaged in his or her organization.

Question 6

It is impossible for a single person to be both a leader and a follower.

Question 7

Business leader Niall FitzGerald believes that a business can be considered successful regardless of the conditions of society.

Question 8

All employees who work at Google are seen as potential leaders by management.

Question 9

Only employees in a position of authority can be leaders in an organization.

Question 10

The Great Recession of 2007 led to decreased trust in capitalism,impacting management practices.

Question 11

"Managing up" refers to the idea that followers can influence the behavior of leaders.

Question 12

Which of the following is NOT a social factor affecting the business world today?

A) expanded access to education
B) population growth
C) organizational design
D) technological growth

Question 13

The traditional view of leaders in an organization emphasizes an impersonal approach toward achieving goals.

Question 14

According to Mintzberg,the interpersonal category includes the roles of figurehead,leader,and negotiator.

Question 15

Emotional intelligence requires individuals to manage their own emotions as well as the emotions of others.

Question 16

According to traditional views of business,a manager is a person who provides a vision to employees.

Question 17

Someone with a traditional management perspective on business would consider leaders to be strategic and managers to be tactical.

Question 18

Labor relations and organizational design are two activities in the human resources (HR)cycle.

Question 19

Henry Moniz,Global Head of Strategic Business Practices at Viacom,believes that leaders need to understand the context of situations to be effective.

Question 20

A good follower in an organization should let managers make decisions and not get involved.

Question 21

Emotional intelligence involves ________.

A) managing your own emotions
B) manipulating the emotions of others
C) making decisions based on intuition
D) managing your own emotions and the emotions of others

Question 22

According to a traditional perspective,managers focus on ________ while leaders focus on ________.

A) problem solving, efficiency
B) independence, interdependence
C) interdependence, independence
D) vision, inspiration

Question 23

People around the world today are far ________.

A) more polarized
B) more interconnected
C) more disconnected
D) less environmentally aware

Question 24

Which of the following is NOT part of the traditional role of a manager?

A) deploying resources
B) influencing people
C) organizing services
D) making plans

Question 25

Which of the following is NOT important to building strong relationships with colleagues?

A) intuition
B) emotional intelligence
C) empathy
D) self-awareness

Question 26

People around the world enjoy expanded access to education and information due to ________.

A) Microsoft
B) the Digital Divide
C) Open Educational Resources
D) workforce management

Question 27

Which of the following describes how managers and leaders are seen traditionally?

A) Managers do things right. Leaders do the right thing.
B) Managers do the right thing. Leaders do things right.
C) Managers ask, "Where are we going?" Leaders ask, "How will we get there?"
D) Leaders ask, "Where are we?" Managers ask, "Who are we?"

Question 28

The original root word of leader is a person who ________.

A) forces
B) helps
C) controls
D) inspires

Question 29

Henry Mintzberg conducted his research on managerial roles by ________.

A) interviewing HR managers
B) developing organizational designs
C) following managers as they worked
D) having managers record their activities in diaries

Question 30

According to Henry Moniz of Viacom,what is the foundation of great leadership?

A) embracing change
B) mental agility
C) communication
D) being authentic

Question 31

The shifting balance of world economic and political power is shifting ________.

A) from east to west
B) from west to east
C) from south to north
D) from north to south

Question 32

Since they were young,most people have believed that ________ go hand in hand.

A) leadership and seniority
B) leadership and authority
C) authority and wisdom
D) authority and skill

Question 33

To respond to social changes taking place in the world today,a leader needs to have all of these EXCEPT:

A) personal values
B) risk aversion
C) organizational ethics
D) analytical thinking

Question 34

Typically,people in a work environment are guided by ________.

A) all of the people around them
B) their bosses only
C) the HR department
D) their peers only

Question 35

Which of the following is NOT a key component of emotional intelligence?

A) self-awareness
B) academic achievement
C) empathy
D) self-management

Question 36

Henry Mintzberg's findings on managers and management are considered ________ in today's business world.

A) relevant
B) irrelevant
C) outdated
D) disconnected

Question 37

Which of the following is NOT a factor in the exploding global population?

A) access to food
B) access to telecommunications
C) access to clean water
D) access to health care

Question 38

One of the keys to Google's success is that the company empowers all of its ________ to innovate.

A) engineers
B) employees
C) executives
D) managers

Question 39

Which statement describes the best approach for organizations in today's business world?

A) Everyone must be a manager and a leader.
B) Managers should lead, and hourly staff should follow.
C) Everyone must be a leader, a manager, and a follower.
D) Leaders should manage, and managers should follow.

Question 40

The original root word of manage means to ________.

A) cope
B) help
C) control
D) inspire

Question 41

In the 1970s,Marian worked as a secretary for Steve,an executive who was primarily concerned with efficiency and being a problem solver.Which of the following statements about Steve is TRUE?

A) In a traditional sense, Steve was a manager because he was concerned with efficiency and problem solving.
B) In a traditional sense, Steve was a leader because he was concerned with efficiency and problem solving.
C) In a nontraditional sense, Steve was both a manager and a leader because he was concerned with efficiency and problem solving.
D) In a nontraditional sense, Steve was a manager because he was concerned with efficiency and a leader because he was concerned with problem solving.

Question 42

A good follower in an organization is ________.

A) involved
B) obedient
C) indifferent
D) productive

Question 43

According to Barbara Kellerman,how do good followers respond to bad leaders?

A) by ignoring them
B) by isolating them
C) by managing down
D) by managing up

Question 44

What is on the "other side" of the leadership coin?

A) managers
B) figureheads
C) followers
D) organizational strategy

Question 45

Research has shown that ________ is one of the foundations of good leadership.

A) a dominant personality
B) command-and-control style
C) self-awareness
D) sympathy

Question 46

There are many resources on the topic of ________,but little information about being an effective ________.

A) ethics, leader
B) business, manager
C) leadership, manager
D) leadership, follower

Question 47

Former chairman and CEO of Unilever Niall FitzGerald is a strong advocate for a more ________ model of business.

A) diversified
B) sustainable
C) profit-centered
D) traditional

Question 48

Styles of leadership and followership are ________.

A) consistent across large organizations
B) culturally dependent
C) defined by human resources (HR)
D) consistent around the world

Question 49

Priya manages a location of a large home furnishings retail chain.What kind of attitude would you expect her to be most comfortable with?

A) uncertainty because she is primarily a manager
B) order because she is primarily a manager
C) uncertainty because she is primarily a leader
D) order because she is primarily a leader

Question 50

Which of the following is NOT a function of an organization's human resources (HR)department?

A) training
B) financial planning
C) labor relations
D) compensation

Question 51

Human resource management can best be described as a ________.

A) series of steps
B) cycle
C) linear progression
D) hierarchy

Question 52

In the model developed by Barbara Kellerman,which follower type is actively engaged and makes an effort to support and impact the organization? If they agree with a leader,they will support him or her.If they disagree,they will oppose the leader.

A) isolates
B) bystanders
C) activists
D) participants

Question 53

The streamlining of organizational operations has resulted in ________.

A) empowerment of nonmanagerial staff
B) more decisional managers
C) renegotiation of contracts
D) a stronger hierarchy of management roles

Question 54

According to Kellerman's model,which follower type is considered to be the most dedicated?

A) participants
B) isolates
C) diehards
D) activists

Question 55

Which of the following is NOT considered part of the HR department's employee development role?

A) cross-training
B) tuition reimbursement
C) seminars
D) flex-time

Question 56

According to Mintzberg,which of the following is NOT an interpersonal managerial role?

A) leader
B) figurehead
C) resource allocator
D) liaison

Question 57

According to Kellerman's model,which follower type is considered to be the most unresponsive?

A) bystanders
B) activists
C) diehards
D) isolates

Question 58

In today's business environment,everyone ________.

A) must be a follower, but few can lead.
B) must be a leader, but few can follow.
C) cannot be a leader, so most must be followers.
D) must be both a leader and a follower.

Question 59

The practice of managing up is centered on which of the following?

A) control
B) inspiration
C) influence
D) opposition

Question 60

A manager who is serving on the board of directors of an outside organization is assuming the role of ________.

A) spokesperson
B) leader
C) liaison
D) figurehead

Question 61

At a meeting,you suggest that in today's world,"We are all leaders,and we are all followers.We need to do everything we can to ensure our company succeeds." A co-worker laughs at your statement and claims that it is just another way for the organization to keep its workers under control and make them do more work.How do you respond?

Question 62

Describe a situation in your job or classroom setting in which you have experienced leadership that did not come from an authority figure.

Question 63

As an employee in a company,which choice best describes how you should make ethical decisions?

A) Adhere to both your personal ethical code and the company's code.
B) Strictly follow the company's ethical code without regard to your personal ethical code.
C) Strictly follow your personal ethical code without consulting the company's ethical code.
D) Adhere only to legal standards without referring to your personal code of ethics or the company's ethical code.

Question 64

Why are Henry Mintzberg's managerial categories still thought to be relevant today,even though modern ideas of management have changed?

Question 65

Devon often tells staff that his top priority is to "do things the right way." He also takes a very personal approach toward achieving company goals.Which of the following statements about Devon is TRUE?

A) Devon assumes the traditional role of a leader because he is concerned with doing things the right way and taking a personal approach to achieving goals.
B) Devon assumes the traditional role of a manager when he is concerned with doing things the right way and a leader when he takes a personal approach to goals.
C) Devon assumes the traditional role of a leader when he is concerned with doing things the right way and a manager because he takes a personal approach to goals.
D) Devon assumes the traditional role of a manager because he is concerned with doing things the right way and taking a personal approach to achieving goals.

Question 66

Everyone at the Stay-On Widget Company thinks Deidre is a warm,empathetic,inspirational person who takes a very personal approach toward achieving the company's goals.Which of the following statements about Deidre is TRUE?

A) Deidre assumes the traditional role of a manager because she is empathetic, inspirational, and takes a personal approach to achieving goals.
B) Deidre assumes the traditional role of a manager when she is empathetic and a leader when she takes a personal approach to goals.
C) Deidre assumes the traditional role of a leader when she is empathetic and a manager when she takes a personal approach to goals.
D) Deidre assumes the traditional role of a leader because she is empathetic, inspirational, and takes a personal approach to achieving goals.

Question 67

Jenny has been hired by a pharmaceutical company to improve employees' followership skills.She conducted a survey of employees that produced the following results: 16% - isolates
39% - bystanders
34% - participants
8% - activists
3% - diehards
What percentage of the employees are not actively involved in their company's affairs?

A) 55% - the isolates and bystanders
B) 89% - the isolates, bystanders, and participants
C) 8% - the activists
D) 45% - the participants, activists, and diehards

Question 68

Which of the following would be considered a positive trend in an organization?

A) more diehards become activists
B) more activists and participants become diehards
C) more bystanders and isolates become participants
D) more diehards and activists become participants

Question 69

Explain why the traditional differences between a manager and a leader no longer apply in today's business climate.

Question 70

Which statement best supports the idea that everyone needs to be a leader in today's business environment?

A) Social changes have broken down barriers between different levels of society. People from lower strata of society can now rise to become CEOs.
B) In today's highly competitive, globalized business climate, organizations cannot afford to ignore good ideas, no matter where they originate.
C) Technological changes have enabled some low-level employees to gain power and influence within organizations that cannot be ignored.
D) Environmental changes have made it imperative for people to work together to avoid catastrophic effects in the coming decades.

Question 71

Your feedback evaluations from employees rate you as a good manager,but your leadership skills are found lacking.What can you do to improve?

Question 72

Which of the following would be considered a negative trend in an organization?

A) more diehards become activists
B) more activists become diehards
C) more bystanders become participants
D) more participants become bystanders

Question 73

Why might some leaders prefer followers who are bystanders rather than participants or activists?

A) Bystanders will passionately support the leader's position no matter what it is.
B) Participants and activists tend to oppose the leader even when the leader's position seems reasonable and fair.
C) Participants and activists can create conflict when they don't agree with the leader's actions.
D) Participants and activists can be overly agreeable.

Question 74

A co-worker has a great idea for a filing system that could save your organization a lot of time and effort.She is reluctant to tell anyone about the idea because,as she says,she does not hold a position of authority or leadership.What would you tell her?

Question 75

Your boss claims to be interested in becoming a better follower.What advice can you give him about followership from your experience as a follower?

Question 76

What does Dolores Bernardo,Google's Leadership Development Manager,mean when she says people should think of leadership as a verb?

A) Verbs are not the subject of a sentence. In the same way, leadership should be a sideline, not the main subject of an employee's work experience.
B) Verbs must be conjugated depending on the speaker's identity and message. Similarly, leadership style depends on who the leader is and what the leader is saying.
C) Verbs are action words. Employees should think of leadership as acting rather than talking, and being dynamic rather than settling for the status quo.
D) Verbs can be in the past, present, or future tense. Leaders must function in all three of these senses. Leaders must analyze the past, act in the present, and plan for the future.

Question 77

Explain the traditional difference between a manager and a leader.

Question 78

Which of the following is least important to former Unilever CEO Niall FitzGerald's perspective on the business world?

A) prosperity
B) sustainability
C) equity
D) personal reward