Deck 5: Verbal and Nonverbal Skills

Question 1

When choosing __________,the sender of a message takes into account the potential
Bystander,the physical characteristics of the setting,and the formality of the situation.

A) the time and duration of a message
B) what to say
C) the appropriate setting
D) the right office furniture

Answer 1

the appropriate setting

Question 2

Determining whether a situation calls for task,maintenance,or human relations
Messages is an aspect of

A) situational knowledge.
B) anxiety management.
C) effective use of language.
D) goal setting.

Answer 2

goal setting.

Question 3

Why do people seem to have so many problems with language use?

A) Most people did not get the correct grammar training.
B) Most people do not anticipate how others will understand a message.
C) People often try to obscure problems through language.
D) Language is arbitrary; there is no logical connection between the word and what it represents.

Answer 3

D

Question 4

An example of an emblem is

A) thumbing for a ride on the highway.
B) smiling while singing.
C) doing deep knee bends before beginning work.
D) using eye contact and facial expression to illustrate a verbal message.

Question 5

Why do communicators have to be concerned with intimate,personal,social,and
Public zones in communication?

A) People differ according to their tolerance for space, so when a communicator violates the rules of personal space as dictated by these zones, she/he may offend
Others.
B) There is not much to be concerned about because most people have the same personal space tolerances.
C) Intimate space and personal space are of no concern in the business context; only social and public zones merit attention.
D) These zones dictate parking places.

Question 6

How does accumulating situational knowledge about an organization's use of space,? office design,and dress code help a person become more strategic in their ? communication?

A) This knowledge reveals few details about those in charge.
B) This knowledge will help the communicator to take into account the organization's culture and climate when constructing messages.
C) This knowledge will help the communicator get promotions.
D) Because these nonverbal issues are so subjective, all a communicator can do is guess what is appropriate and what is not.

Question 7

What is the primary difference between maintenance messages and human relations Messages?

A) Maintenance messages seek to make others accomplish goals whereas human relations messages politely ask others to do so.
B) Maintenance messages provide support for people who perform tasks within the organization whereas human relations messages promote a worker's personal development.
C) Maintenance messages are sent to janitors whereas human relations messages go to personnel.
D) Maintenance messages politely ask the employee to do something whereas human relations messages tell the employee to "just do it."

Question 8

When a company uses the neutral phrase "laid off" to describe closing a plant that Employs five thousand workers,the phrase is an example of

A) a euphemism.
B) a tag question.
C) a jargon.
D) an oxymoron.

Question 9

Proxemics is the use of __________ in communication.

A) time
B) culture
C) facial expressions
D) space

Question 10

Kinesics is the study of __________ in communication.

A) words
B) space
C) paralanguage
D) body movements and gestures

Question 11

Alice Jones and Bob Hendrick are coworkers of equal status.If Alice says to Bob,"I
Want this done immediately," and he gets upset because he thinks she has no right to
Tell him what to do,which part of the message is each person focusing on?

A) Alice and Bob are both focusing on the relational.
B) Alice is focusing on the relational, while Bob is focusing on the content.
C) Alice is focusing on neither; Bob is the one who is upset.
D) Alice is focusing on the content, while Bob is focusing on the relational.

Question 12

Which of the following could be considered a sexist word choice?

A) humankind
B) chair
C) foreman
D) supervisor

Question 13

The specialized language used by professionals to communicate more efficiently with ? one another is known as

A) a euphemism.
B) a tag question.
C) a jargon.
D) an oxymoron.

Question 14

What is one thing that perception is influenced by when someone interacts with
Another person?

A) other's perceptions
B) attitude toward that person
C) the person's communication style
D) situational anxiety

Question 15

Which environmental factors must a person take most into account in setting effective ? oral communication goals?

A) The communicator needs a good fit of workspace, design, and dress to project a capable, businesslike image.
B) The communicator is wise to work for a company that provides ample office space and has no dress code.
C) It does not matter what others think as long as the communicator is happy.
D) Workspace, design, and dress are merely parts of the overall communication climate.

Question 16

Which of the following lists contains elements that appear to communicate high power
And status?

A) touch others more/touched less by others, more access to space, seated position, and relaxed posture and body position
B) touch others less/touched more often, receive less/give more eye gaze, more restrictiveness, and standing position
C) big office, economical office furniture, short stature, and light suit
D) dark conservative suit, rigorous and strict time schedule, and open body orientation

Question 17

Paralanguage is the use of __________ in communication.

A) words
B) vocal qualities
C) emotions
D) language

Question 18

Which element in a message deals with how the sender feels about the receiver and
With the consequences of that feeling on future interactions?

A) content
B) nonverbal communication
C) relational
D) interpretive

Question 19

If a coworker gets upset with you because you sat in "his seat" next to Dr.Henry at last Week's update meeting,he is trying to defend his

A) ego.
B) goals.
C) territory.
D) position.

Question 20

The communicator who is determining when to send a message and how long it should Be is considering

A) the time and duration of the message.
B) the appropriate context.
C) the receiver's level of communication apprehension.
D) how to impress others.

Question 21

When I say,"You must be this tall to ride," while holding my hand four feet off the ground,I am using an emblem.

Question 22

Tattoos and piercings are not examples of artifactics.

Question 23

The personal bubbles mentioned in the text fluctuate depending on which factors:

A) the situation and the people one is communicating with.
B) the personality and mood of the communicators.
C) the communication style of the interactants.
D) the gender and ethnic background of both the interactants.

Question 24

Which of the following is the best alternative to the directive "File this!"?

A) "Can you please file this if you have time?"
B) "I know you are busy, but can you file this? The personnel manager wants to keep everything concerning the project organized."
C) "Which file should this go in? As you know that, file it."
D) "When you get around to it, can you please file this?"

Question 25

Most business dress etiquette books convey a similar basic message: clothes should be

A) neat and coordinated at all times.
B) overstated and professional.
C) understated and conservative.
D) liberal and professional.

Question 26

Proxemics refers to the way that a culture determines the appropriate use of time.

Question 27

Mutual understanding with disagreement translates into

A) "We understand each other and agree on the issue."
B) "We don't understand each other and don't agree on the issue."
C) "We understand each other but disagree on the issue."
D) "We don't understand each other but really agree on the issue."

Question 28

Kinesics is the study of personal space.

Question 29

"I now pronounce you man and wife" is an example of sexist language.

Question 30

Verbal communication is more difficult to control than nonverbal communication.

Question 31

Which of the following dress

A) no earrings for men
B) no braided hair
C) no facial hair
D) no long hair for men or women
E) All of the above

Question 32

"I think the heater is broken today" is an example of a tag question.

Question 33

Of the following ethnic groups,which one seems to be most comfortable with a
Personal bubble extending 12 to 15 inches?

A) Japanese
B) Latino
C) Asians
D) Americans

Question 34

The four spatial communication zones are intimate,personal,semi-personal, and social.

Question 35

What is the "conversational tango"?

A) It occurs when both parties in the conversation mutually move toward one another.
B) It occurs when one party moves toward the other and the other party moves away.
C) It occurs when people from different cultures feel comfortable invading one another's personal space.
D) It occurs when both the parties in the conversation mutually move away from one another.

Question 36

A student at the library spreading his papers,books,backpack,and jacket across a table is demonstrating territoriality.

Question 37

According to the textbook,each message has a content element and a relationship element.

Question 38

In regard to conversational turn taking and power,what does it mean when one
Person attempts to interrupt another for the floor?

A) "It is my turn; you be quiet."
B) "I'm challenging you."
C) "I'm inconsiderate."
D) "I don't like you."

Question 39

The three functions of organizational messages are task,maintenance,and human relations.

Question 40

Oculesics is another word for eye behavior.