Deck 1: Organizational Behavior and Opportunity

Question 1

The science of human behavior and individual differences is:

A)anthropology
B)sociology
C)engineering
D)psychology

Answer 1

D

Question 2

The study of organizational behavior is concerned with:

A)psychosocial, interpersonal, and organizational structure
B)psychosocial, interpersonal, and work design
C)interpersonal, group dynamics in organizations, and work design
D)psychosocial, interpersonal, and group dynamics in organizations

Answer 2

D

Question 3

When Black & Decker placed a special emphasis on human productivity and efficiency through the application of organizational goal setting and differential piece rate systems, they were borrowing ideas from the discipline of:

A)psychology
B)anthropology
C)sociology
D)engineering

Answer 3

D

Question 4

Culture and the study of learned behavior comprise the domain of:

A)management
B)anthropology
C)sociology
D)psychology

Question 5

When a manager states, "Mary is an outstanding employee because she has a high need for achievement," the manager is using which explanation for Mary's behavior?

A)internal
B)external
C)interactive
D)cultural

Question 6

Netflix has recently been added to the S&P 500 (a distinction held by only the best organizations) and also had a 200 percent gain in stock price. Netflix's success has been attributed to each of the following EXCEPT:

A)CEO Reed Hasting's obsession with failure
B)solid business fundamentals
C)a risk-taking visionary spirit
D)Hasting's early years in New England where he led the Outing Club at Bowdoin College

Question 7

The "Robin Hood Effect" discussed in the Science Feature of Chapter 1 revealed:

A)the use of psychodynamics or the internal perspective for explaining why people might engage in the unethical behavior of cheating.
B)the use of how external conditions explain why people might engage in the unethical behavior of cheating.
C)how Lewin's position, that unethical behavior is a function of the person and the environment, is most appropriate for explaining why people might engage in cheating.
D)cheating was the result of whether the behavior could be "visible" or "more public" by others.

Question 8

The description of an organization as clockworks, in which human behavior is logical and rational, would come from which level within the organization?

A)individual level
B)group or department level
C)organizational level
D)internal level

Question 9

An internal perspective of human behavior tends to explain a person's actions in terms of:

A)job demands
B)personal value system
C)task design
D)organization communication channels

Question 10

The snake pit metaphor of organization behavior conveys the:

A)dark side of organizations
B)dark side of human behavior
C)dark side of competition
D)dark side of the globalization of markets

Question 11

The internal or external perspectives offer:

A)complementary explanations for human behavior
B)similar explanations for human behavior
C)conflicting explanations for human behavior
D)alternative explanations for human behavior

Question 12

When Mary's manager states, "Mary is an outstanding employee because she is paid extremely well," the manager is using which perspective for Mary's behavior?

A)internal
B)external
C)interactive
D)cultural

Question 13

The study of individual behavior and group dynamics in organizational settings describes the content of study in:

A)organization theory
B)organization design
C)organizational behavior
D)organizational development

Question 14

According to research identified in the Science Feature of Chapter 1 on "to cheat....or not", under which of the following conditions would people be more willing to cheat in a Ponzi scheme?

A)When people were told they could keep all the benefits to themselves.
B)When benefits are split equally with another person.
C)When people see the unethical behavior as more self serving.
D)When the benefits of the unethical behavior are for people more personally distant to the cheater.

Question 15

The first discipline to take the modern corporation as the unit of analysis and emphasize the design, implementation, and coordination of various administrative and organization systems was:

A)psychology
B)sociology
C)management
D)anthropology

Question 16

The description of an organization as more like a snake pit, with daily conflict, distress, and struggle, would come from which level within the organization?

A)group level
B)organizational level
C)individual level
D)department level

Question 17

Research focusing on the effects of efficient cultures on organizational performance and how pathological personalities may lead to dysfunctional cultures highlights which discipline's contribution to organizational behavior?

A)psychology
B)sociology
C)anthropology
D)medicine

Question 18

Kurt Lewin may have best captured alternative explanations for human behavior when he stated behavior is a function of:

A)the individual personality and preferences for leadership style
B)the consequences of compliant and deviant behavior within social groups
C)culture and the systemic properties of the organization
D)the person and the environment

Question 19

Which organizational variable(s) is(are) important to the study of group dynamics?

A)organization structure
B)role conflict and ambiguity
C)job task
D)hierarchy of authority

Question 20

All of the following are internal behavioral processes except:

A)cognition
B)perceiving
C)judging
D)leading

Question 21

The human, informational, material, and financial resources of an organization system would be considered:

A)inputs
B)throughputs
C)the transformation
D)outputs

Question 22

The task of an organization is reflected in its:

A)human resources
B)mission or purpose
C)input materials
D)structure

Question 23

The beliefs and assumptions about people, work, and the organization best reflects the:

A)formal organization
B)overt part of an organization
C)informal organization
D)social surface

Question 24

The core technology of a university is its:

A)student brain power
B)library, laboratories, classrooms, and computer equipment
C)registration and billing systems
D)athletic programs

Question 25

The three main driving forces creating and shaping changes at work include:

A)globalization, demography, diversity
B)globalization, technology, ethics
C)globalization, technology, employee attitudes
D)globalization, diversity, ethics

Question 26

Chapter 1 focuses on identifying 6 organizations highlighted throughout the text in order to point out the importance of the "internal" and "external" environment on individual behavior. Which of the following highlighted organizations emphasizes hiring "nice" people with the intrinsic qualities it is looking for, believes that skills can be trained, promotes from within, and has almost all managers start at the bottom?

A)Groupon
B)Ford
C)QuikTrip
D)Dyson

Question 27

The Hawthorne studies uncovered the importance of:

A)the workflow and scheduling of work for production efficiency
B)delegating authority downward and throughout the organization
C)the informal organization and its impact on productivity
D)viewing an organization as clockworks

Question 28

All of the following are aspects of the formal organization except:

A)job descriptions
B)the friendship/relationship between two employees
C)the hierarchical superior-subordinate authority relationship
D)the workflow sequence between two departments

Question 29

Which of the focus organizations is located in a relatively isolated area in order to foster an environment suitable for "idea creation", which is considered the company's "lifeblood"?

A)Groupon
B)Netflix
C)Dyson
D)Oracle

Question 30

The use of Twitter as a marketing and communication device for companies is an example of:

A)social networking
B)networking elements of an organization's task environment
C)the informal elements of an organization
D)an organization's technology

Question 31

Which of the following is not an internal component of a work organization?

A)structure
B)task
C)technology
D)product market

Question 32

In an open system the transformation or conversion of inputs to outputs is accomplished with:

A)technology
B)task
C)borrowed financial resources
D)robots

Question 33

The specific setting within which organizational behavior is enacted would be called the:

A)situation
B)external environment
C)organizational context
D)group

Question 34

Which of the following companies is "doing business anytime, anywhere" and is "learning to meet the customer where the customer is" by launching a 90-foot barge to journey up the Amazon River in Brazil in order to expose customers to its products?

A)PepsiCo
B)Nestle
C)Unilever
D)Kraft

Question 35

A leading force currently driving change at work is:

A)global competition
B)politics
C)quality
D)process management

Question 36

The use of a wide range of tools, knowledge, and/or techniques used to transform inputs into outputs is called:

A)task environment
B)structure
C)the mission
D)the technology

Question 37

An organization's suppliers, customers, and federal regulators are called the:

A)task environment
B)market
C)political economy
D)general environment

Question 38

The largest sector of the 14.7 trillion dollar U.S.economy is the:

A)manufacturing nondurable goods
B)manufacturing durable goods
C)service sector
D)government purchases (local, state, federal)

Question 39

A federal regulatory agency can be considered part of an organization's:

A)formal structure
B)labor market
C)external task environment
D)transformation technology

Question 40

The recent emphasis on sources and treatment of hypertension with respect to occupational health and well-being is an example of a contribution from which discipline?

A)medicine
B)psychology
C)sociology
D)management

Question 41

The study of individual differences is the main focus of anthropology.

Question 42

It is often how we behave in the midst of change that determines whether change will fail or result in success.

Question 43

Globalization, workforce diversity, and __________ are three interrelated themes of importance for managing organizational behavior in the 21st century.

A)customer satisfaction
B)employee compensation
C)moral and ethical behavior
D)job analysis

Question 44

Early research with individuals, groups, and organizations in the midst of environmental change found that change is often experienced as a threat which leads to a reliance on well-learned and dominant forms of behavior.

Question 45

A questioning, probing attitude is at the core of:

A)job performance
B)organizational reality
C)critical thinking
D)subjective knowledge

Question 46

Which of the following set of functional skills have been identified by the U.S.Department of Labor as necessary for success in today's workplace?

A)resource management, information management, and personal interaction skills
B)personal interaction, critical thinking, and conflict management
C)system behavior and performance, resource management, and critical thinking skills
D)critical thinking, conflict management, and information management skills

Question 47

A complete understanding of organizational behavior requires only an understanding of the organizational context within which human behavior is acted out.

Question 48

Management involves the coordination of activities and human resources for the accomplishment of organization goals.

Question 49

Acquisition of objective knowledge and skill development can occur interactively through:

A)rote memorization
B)experiential learning
C)reading
D)imitating the successful behavior of others

Question 50

Toyota lost its way in the late 2000s because it:

A)underestimated USA competition
B)tried to increase prices higher than the market would tolerate
C)emphasized production in the US
D)cut costs aggressively in order to increase profitability

Question 51

Each of the following characterizes the Six Sigma philosophy for company-wide quality improvement except:

A)customer-driven focus
B)decision making based on quantitative data
C)a high-performance system to execute business strategy
D)an emphasis on improving quality within the production process

Question 52

As an effective learner of organizational behavior knowledge and skills, the student:

A)must rely primarily on the group process
B)should not experiment with new ideas and information
C)must passively accept the direction of others with more knowledge
D)must accept responsibility for his or her own behavior, actions, and learning

Question 53

In the midst of change, people often become rigid and reactive rather than open and responsive.

Question 54

Which of the following approaches to quality improvement would emphasize statistical modeling techniques?

A)Six Sigma
B)TQM
C)Taguchi's method
D)the Shanin system

Question 55

Role set, norms, and intragroup and intergroup behavioral dynamics are key aspects of the study and field of psychology.

Question 56

A significant aspect of total quality management is:

A)employee-driven suggestion systems
B)continuous improvement and attention to customer needs
C)the use of computers
D)the suboptimization of resource allocation

Question 57

Success in international competition requires organizations to be responsive to:

A)changes in demography
B)changes in the marketplace, ethnic, religious and gender diversity
C)changes in information technology
D)changes in wage structure

Question 58

Learning about organizational behavior can best be described as a(n):

A)mastery of basic objective knowledge
B)development of specific skills and abilities
C)application of knowledge and skills
D)multidimensional activity

Question 59

Developing skills is different from acquiring objective knowledge because it requires:

A)empirical testing
B)induction
C)deduction
D)structured practice and feedback

Question 60

Which of the following statements is most correct with respect to total quality management?

A)Quality control is the responsibility of specialists who randomly perform quality checks on items as they leave the assembly line.
B)Quality is a customer-oriented philosophy with important implications for virtually all aspects of organizational behavior.
C)Quality is an employee-oriented philosophy required by quality engineers.
D)Quality is machine driven with quality improvements resulting from use of robotic equipment.

Question 61

Match the following:
a.Dedication to continuous improvement and meeting customer demands.
b.Research results or scientific information.
c.Learning and mastery of physical and social abilities.
d.The primary concern for managers in the 21st century.
e.Knowledge of results.
Objective Knowledge

Question 62

Match the following:
a.This organization places a strong emphasis on the external situation to include a particular concern for protecting the environment.
b.This company has been a leader in innovation and also customer service. It has also been ranked as a leader in retailing.
c.The emphasis of this organization is to focus on local communities by featuring discounts on the "best stuff to do, see, eat, and buy".
d.A world leader in enterprise software, hardware, systems, and services.
e.This company has consistently been rated among Fortune's 100 Best Companies to Work For due to an emphasis on recruiting the right employees and treating them well.
f.This organization's story is one of invention, rejection, and perseverance.
Dyson

Question 63

Global competition is a leading force driving change at work.

Question 64

Skill development is facilitated by structured practice and feedback.

Question 65

The informal organization is the unofficial part of the system.

Question 66

Match the following:
a.The applied science of energy and matter.
b.The science of human behavior.
c.The science of human learned behavior and study of organizational culture.
d.A discipline concerned with the study of organizations.
e.The science of society and study of groups.
Sociology

Question 67

Total quality management is an employee-driven philosophy of management.

Question 68

A business firm's interaction with the environment is a characteristic of an open system.

Question 69

Match the following:
a.The applied science of energy and matter.
b.The science of human behavior.
c.The science of human learned behavior and study of organizational culture.
d.A discipline concerned with the study of organizations.
e.The science of society and study of groups.
Management

Question 70

Match the following:
a.Dedication to continuous improvement and meeting customer demands.
b.Research results or scientific information.
c.Learning and mastery of physical and social abilities.
d.The primary concern for managers in the 21st century.
e.Knowledge of results.
Skill Development

Question 71

Total quality management is a total dedication to continuous improvement.

Question 72

Match the following:
a.The applied science of energy and matter.
b.The science of human behavior.
c.The science of human learned behavior and study of organizational culture.
d.A discipline concerned with the study of organizations.
e.The science of society and study of groups.
Engineering

Question 73

The study and management of organizational behavior is primarily an art rather than a science.

Question 74

Organizational behavior is an applied discipline where a student is trained in organizational behavior principles.

Question 75

Match the following:
a.Dedication to continuous improvement and meeting customer demands.
b.Research results or scientific information.
c.Learning and mastery of physical and social abilities.
d.The primary concern for managers in the 21st century.
e.Knowledge of results.
Change

Question 76

Match the following:
a.Dedication to continuous improvement and meeting customer demands.
b.Research results or scientific information.
c.Learning and mastery of physical and social abilities.
d.The primary concern for managers in the 21st century.
e.Knowledge of results.
Feedback

Question 77

The hierarchy of authority or chain of command is an important feature of the informal organization.

Question 78

Match the following:
a.The applied science of energy and matter.
b.The science of human behavior.
c.The science of human learned behavior and study of organizational culture.
d.A discipline concerned with the study of organizations.
e.The science of society and study of groups.
Psychology

Question 79

Match the following:
a.Dedication to continuous improvement and meeting customer demands.
b.Research results or scientific information.
c.Learning and mastery of physical and social abilities.
d.The primary concern for managers in the 21st century.
e.Knowledge of results.
Total Quality

Question 80

Match the following:
a.The applied science of energy and matter.
b.The science of human behavior.
c.The science of human learned behavior and study of organizational culture.
d.A discipline concerned with the study of organizations.
e.The science of society and study of groups.
Anthropology