Deck 11: Intercultural Communication in Organizations

Question 1

Relationships between Mexican managers and their subordinates are generally distant.

Answer 1

True

Question 2

In comparison with US managers,Japanese managers use influence tactics that are

A)direct and concise.
B)guilt oriented.
C)subtle and indirect.
D)punishment oriented.

Answer 2

C

Question 3

Within organizations,many Chinese workers see the manager as

A)a sort of father-like figure who makes decisions and expects obedience from the workers.
B)a member of the Communist Party.
C)an equal partner in the business.
D)distrustful.

Answer 3

A

Question 4

Doors are an important cultural symbol to the Germans.

Question 5

China's Confucian heritage affects how Chinese will approach their business relationships.All relationships are seen as unequal,and one's ethics are directed toward observing these inequalities.

Question 6

In Japanese companies,the primary purpose of taiso is

A)to foster physical fitness.
B)to get employees to engage in coordinated activity.
C)to punish less productive workers.
D)to reward productive workers.

Question 7

Compartmentalization is the most prominent structural feature of Mexican
culture-that is,that Mexicans have a tendency to isolate and divide many aspects of their lives into discrete,independent units.

Question 8

In comparison with workers in the United States,Mexican workers

A)generally are not rewarded for initiative.
B)generally are more individualistic.
C)are paid more.
D)preoccupied with their careers.

Question 9

China has now surpassed Germany as the largest exporter of

A)automobiles.
B)beer and ale.
C)agriculture.
D)wool.

Question 10

German managers are known to be specialists for which a technical background is more typical than a formal education.

Question 11

The most prominent feature of German culture that permeates into their organizations is

A)compartmentalization.
B)polychronic time orientation.
C)low power distance.
D)collectivisim.

Question 12

Many Japanese organizations practice a seniority-based wage and promotion arrangement where employees are promoted and compensated based on the number of years they have served the organization.

Question 13

Generally,Mexican workers do not wish to call attention to themselves for outperforming a coworker.

Question 14

In Chinese management,the manager is expected to make decisions on behalf of the entire group.The idea of open communication between managers and workers is not only unheard of but thought of as peculiar.

Question 15

Which of the following managerial traits was endorsed by most Japanese managers?

A)ability to delegate
B)states expectations
C)good speaker
D)monitors employees

Question 16

Unlike many U.S.or Japanese corporate conglomerates whose global market success is attributable to diversification,many German firms concentrate on specialization.

Question 17

Many German corporations concentrate on

A)diversification.
B)specialization.
C)utilization.
D)simplification.

Question 18

One of the most frustrating aspects for Americans doing business in Mexico is

A)the humidity.
B)the Mexican perception of face.
C)the Mexican perception of time.
D)the hot weather.

Question 19

Many Japanese corporations encourage women employees to marry male employees because

A)the company can then implement their anti-nepotism policies forcing the women to retire.
B)the majority of Japanese businessmen are too highly paid.
C)they can legally pay them less,thereby saving money.
D)Japan's constitution requires it.

Question 20

In Japan,indirect eye contact is a sign of

A)conflict.
B)disrespect.
C)concentration.
D)deference.

Question 21

Briefly discuss how the cultural context might affect a culture's management practices.

Question 22

Briefly discuss how the environmental context might affect a culture's management practices.

Question 23

Most Mexican businesses have

A)a decentralized structure incorporating participative management practices.
B)a monochronic orientation.
C)low power distance orientation.
D)a rigid hierarchy where power is centralized in the person at the top.