Deck 2: Collaboration Information Systems

Question 1

Collaboration occurs when two or more people work together to achieve a common goal,result,or work product.

Answer 1

True

Question 2

Effective collaboration skills come naturally to people who have been taught to "play well with others."

Answer 2

False

Question 3

Email is a form of asynchronous communication.

Answer 3

True

Question 4

Margaret finds that calling all her senior supervisors and quality managers for a face-to-face meeting is not feasible.She arranges for a multiparty text chatting session involving all of them.This is an example of asynchronous communication.

Question 5

A workflow is a process or procedure by which content is created,edited,used,and disposed.

Question 6

Google Docs & Spreadsheets requires users to install Google applications in order to run them on their client computers.

Question 7

Microsoft Groove is a collaboration application that supports team wikis and team member blogs.

Question 8

One of the advantages of a survey is that it is easy to determine who has not yet responded.

Question 9

Server hardware consists of the computers and other communication devices that users employ to participate in collaboration activities.

Question 10

Collaboration involves coordination and communication,but it is greater than either of those alone.

Question 11

One-time,ad hoc work groups require the creation and formalization of workflows in order to be successful.

Question 12

Feedback and iteration enable a group to produce something greater than any single person could accomplish working independently.

Question 13

"What tasks need to be accomplished?" is a question that needs to be answered in the starting phase of a project.

Question 14

Discussion forums are an effective way to obtain team opinions,because it forces participation of the entire team.

Question 15

In order to be an effective collaborator,one should refrain from airing unpopular and different viewpoints.

Question 16

Five of the 12 most important characteristics of an effective collaborator involve agreement and the ability to "get along."

Question 17

When collaboration is effective,the results of the group are greater than could be produced by any of the individuals working alone.

Question 18

Videoconferencing is more intrusive than text chat.

Question 19

Geena,the operations manager at Multitech Systems,is having a meeting with her vendors and some of her senior engineers to iron out product specifications.This is an example of synchronous communication.

Question 20

The feedback and iteration loop is the nature and power of collaboration.

Question 21

In version-control systems,the shared directories used to store shared documents are called libraries.

Question 22

With Google Docs & Spreadsheets,documents are stored on the user's computer.

Question 23

Groove permits parallel or simultaneous changes to the same document by two users.

Question 24

Engineers at Richard's company meet every Friday over the Internet.He wanted to ski one week,so he convinced John to sign in to the system and pretend to be him.This is an example of spoofing.

Question 25

Email is the medium preferred for collaborations in which there are many document versions or for which there is a desire for content control.

Question 26

The most primitive way to share content is via email attachments.

Question 27

A virtual private network (VPN)is a private electronic network.

Question 28

The choice of information systems used for sharing content depends on the degree of control required.

Question 29

A shared file server is used to share content that requires maximal control.

Question 30

TPS stands for "Transaction Processing Systems."

Question 31

A TPS is designed to support operational decision making.

Question 32

Operational decisions concern the allocation of resources.

Question 33

You need a Gmail account to set up access to Google Docs & Spreadsheets.

Question 34

Jane's team receives and reviews the documents at the same time.This is an example of sequential workflow.

Question 35

The simplest version management systems are wikis.

Question 36

Groove uses TCP-IP to enable meeting participants to conduct telephone conversations using the Internet
connection.

Question 37

The downside to Groove is that to participate all users must have purchased a license for Groove and have it installed on their computers.

Question 38

Microsoft Groove is the most popular version-control system for general business use.

Question 39

Version management systems have provisions for version control.

Question 40

Collaborative teams can use wiki technology to create and maintain private wikis that serve as a repository of team knowledge.

Question 41

By 2020 virtual meetings will be rare.

Question 42

Which of the following is one of the three critical factors that drive the effectiveness of a collaborative effort?

A)information systems
B)workflow control
C)hardware
D)procedures

Question 43

More often than not,structured decisions require collaboration.

Question 44

Those who engage in empathetic thinking consider their view as one possible interpretation of the situation and actively work to learn what other people are thinking.

Question 45

A structured decision is one for which there is an understood and accepted method for making the decision.

Question 46

Some strategic decisions could be structured.

Question 47

Strategic decisions are typically non-collaborative.

Question 48

Which of the following is not part of the definition of collaboration?

A)diverging goals
B)working together
C)communicating
D)coordinating

Question 49

Moving a factory from Detroit to Mexico is an example of a strategic decision.

Question 50

Determining the best mix of products that a company should sell is an example of an unstructured decision.

Question 51

Seema John,the floor supervisor at a call center,calls Bryan,an executive,into her office.She reports observing a few critical omissions in his calls,a finding supported by recent customer surveys.Bryan feels that Seema is just throwing her weight around.Which component of collaboration seems to be dysfunctional in this scenario?

A)Seema seems to be poor in workflow management.
B)Bryan needs to learn to receive feedback.
C)Seema's content management skills are questionable.
D)The office lacks a communication system.

Question 52

Finding the best location for building a new plant is an example of a structured decision.

Question 53

Unstructured decisions are best supported by automated information systems.

Question 54

Egocentric thinkers usually consider their view as one possible interpretation of the situation.

Question 55

A critical aspect of content management is the authority to manage data.Some are allowed to create,edit,and delete content,others are restricted to edit,and still others are restricted to a read-only status.This is managed through ________.

A)communication rights
B)feedback systems
C)permissions
D)iterative systems

Question 56

When multiple users are contributing and changing documents,schedules,task lists,assignments,and so forth,one user's work might interfere with that of another.Also,it is important to know who made what changes,when,and why.Which aspect of collaboration is being discussed here?

A)content management
B)workflow control
C)communication system
D)feedback process

Question 57

An unstructured decision is one for which there is no agreed-on decision-making method.

Question 58

Communication systems are the most important collaboration system for unstructured decision processes.

Question 59

Determining when goods should be re-ordered is an example of an unstructured decision.

Question 60

Egocentric thinkers are more likely to work to achieve a common definition and understanding of information system problems.

Question 61

Face-to-face meetings are examples of ________ communication.

A)synchronous
B)distributed
C)sequential
D)parallel

Question 62

________ communication occurs when team members do not meet at the same time.

A)Asynchronous
B)Virtual
C)Distributed
D)Sequential

Question 63

A(n)________ is a process or procedure by which content is created,edited,used,and disposed.

A)communication system
B)feedback flow
C)iteration
D)workflow

Question 64

Microsoft NetMeeting is an example of a(n)________.

A)videoconferencing product
B)email client
C)multiparty chat application
D)discussion forum

Question 65

"Who is on the team?" is a decision made at the ________ phase of a project.

A)starting
B)planning
C)doing
D)wrapping-up

Question 66

The use of a conference call is an example of ________ communication.

A)sequential
B)synchronous
C)unstructured
D)parallel

Question 67

Which of the following statements is not true of the collaboration procedures?

A)Setting expectations for team members is the fundamental purpose of the planning phase.
B)Tasks are accomplished during the doing phase.
C)In the doing stage,it is often necessary to add or delete tasks or change task assignments.
D)Iteration and feedback are part of every phase of a project.

Question 68

Which of the following is not an example of a collaboration application?

A)Google Docs & Spreadsheets
B)Microsoft PowerPoint
C)Microsoft Groove
D)Microsoft SharePoint

Question 69

Employees of multinational organizations who work in different time zones will likely find ________ communication to be more effective.

A)synchronous
B)asynchronous
C)sequential
D)parallel

Question 70

Which of the following statements is true regarding collaborative systems?

A)Creating and formalizing workflows is the most critical collaborative task for ad hoc workgroups.
B)The three collaboration drivers are equally important for all collaborations.
C)Content-management system is a process by which content is created,edited,used,and disposed.
D)Information systems play a key role in enforcing permissions for content management.

Question 71

Which of the following is not one of the twelve most important characteristics of an effective collaborator?

A)is well organized
B)is open-minded and curious
C)is a perceptive listener
D)is willing to put forward unpopular ideas

Question 72

Neville is the operations manager at Access Software Inc.As the company opens its third unit in the campus,he decides to implement a collaborative system supporting wikis and blogs.Which of the following should he choose?

A)Google Docs & Spreadsheets
B)Microsoft Groove
C)Microsoft Access
D)Microsoft Sharepoint

Question 73

Which of the following team communication methods is most likely to be disorganized and disconnected?

A)discussion forums
B)wikis
C)emails
D)surveys

Question 74

________ hardware consists of computers that are installed and operated by IT professionals and support the collaboration system.

A)Client
B)Program
C)Server
D)Support

Question 75

Arthur's discussion group meets every Wednesday at 4.This is an example of ________ communication.

A)synchronous
B)asynchronous
C)sequential
D)parallel

Question 76

iPhones and Blackberries are examples of the ________ hardware component of collaboration information systems.

A)client
B)server
C)virtual
D)workflow

Question 77

________ is a popular commercial webinar product used in virtual sales presentations.

A)WebEx
B)Microsoft SharePoint
C)WebCT
D)Google Docs

Question 78

In the planning phase,the "evaluate alternatives" task cannot begin until the completion of the "create alternative list" task.This is referred to as the ________ between them.

A)task progression
B)iterative loop
C)task dependency
D)sequential processing

Question 79

Owing to operational restrictions,Kate has to organize an asynchronous communication involving her team members.Which of the following could she use?

A)video conference
B)multiuser text chat
C)email
D)a WebEx session

Question 80

One of the procedures of a collaboration project is task status reporting.This is done in the ________ phase of the project.

A)starting
B)planning
C)doing
D)wrapping-up