Deck 12: Information Systems Management

Question 1

It is usually acceptable to the IS department that every computer user have their own individual configuration for their hardware and software.

Answer 1

False

Question 2

A common title for the principal manager of the IS department is Chief Systems Officer (CSO).

Answer 2

False

Question 3

Most IS departments have developed three or four different standard system configurations for their users.

Answer 3

True

Question 4

The operations group exists in organizations that have negotiated outsourcing agreements with other IS companies.

Question 5

The system analyst works with users to determine system requirements.

Question 6

The development group manages the process of creating and maintaining information systems.

Question 7

The responsibilities of the CIO are the same as those of the CTO.

Question 8

Network administrators are responsible for monitoring,maintaining,fixing,and tuning computer networks.

Question 9

IS infrastructures are quite flexible and can be easily changed to suit the organization's strategic needs.

Question 10

The steering committee for the IS planning function is a group of senior managers from within the IS department.

Question 11

An organization should implement all good ideas that are in alignment with its strategy.

Question 12

To many employees,the IS department is the "computer department."

Question 13

Protecting information assets is a primary responsibility of the information systems department.

Question 14

Managing outsourcing relationships is one of the major functions of the information systems (IS)department.

Question 15

The job of technical writer is to help users solve problems and provide training.

Question 16

The structure of the organization should be reflected in the structure of the IS infrastructure.

Question 17

It would be best for a decentralized organization with autonomous operating units to develop a centralized order-management system.

Question 18

In some organizations,the CIO reports to the COO,though most often the CIO reports directly to the CEO.

Question 19

It makes sense for the CIO to report to the CFO if the primary function of the IS department is to support accounting and finance activities.

Question 20

A technical writer writes computer programs.

Question 21

The lack of documented and known data standards causes considerable problems for an organization.

Question 22

A data dictionary is a database of data definitions.

Question 23

Product quality assurance (PQA)engineers often write programs that automate the testing of software.

Question 24

Data standards,such as name,official definition,usage,version,and format are part of the metadata.

Question 25

A network manager is usually responsible for the help desk function.

Question 26

Sustaining-application developers work on new applications.

Question 27

Outsourcing is the process of hiring another organization to perform a service.

Question 28

Data policies are almost all the same at every company.

Question 29

Although the plan is to replace legacy systems,the goal is to keep them working until they are replaced.

Question 30

Data administration is concerned with the creation of data policies.

Question 31

A legacy system is one that uses the most up-to-date technology and provides a unique competitive advantage for the organization.

Question 32

Good IS departments resolve user problems on a first-come,first-served basis.

Question 33

Legacy systems usually require special maintenance teams and activities to keep them running.

Question 34

The database administrator defines data standards for the whole enterprise.

Question 35

Data administration and database administration are basically the same functions.

Question 36

PQA engineers specialize in the testing of software.

Question 37

Data policies are static - once written,they cannot be altered.

Question 38

Outsourcing reduces an organization's implementation risk and limits its financial exposure.

Question 39

When enterprise applications need to be integrated,this work is usually outsourced.

Question 40

A computer center manager is usually responsible for the network technicians.

Question 41

Cloud computing has mostly been adopted by small and medium-sized businesses and is yet to catch on in larger organizations.

Question 42

As a user,you have a right to install any program on your computer that will help you in your work.

Question 43

International outsourcing can be particularly advantageous for functions that must be operated 24/7.

Question 44

As a user,you have a right to reliable network and Internet services within a secure computing environment.

Question 45

The purpose of the ________ group within the IS department is to manage the computing infrastructure.

A)operations
B)development
C)technology
D)outsourcing relations

Question 46

As a user,you have a right to effective training which will enable you to use the systems to perform your job.

Question 47

The purpose of the ________ group within the IS department is to investigate new IS technologies and determine how the organization can benefit from them.

A)operations
B)development
C)technology
D)outsourcing relations

Question 48

Cloud computing is feasible because cloud vendors harness the power of virtualization.

Question 49

E-trash is concerned with computers and related devices that are no longer in use.

Question 50

The ________ group includes system and network administrators.

A)technology
B)operations
C)development
D)outsourcing relations

Question 51

Your organization cannot be held responsible for mismanagement by a company that you outsourced work to.

Question 52

________ is another more common title given to the VP of information services.

A)CTO
B)CEO
C)CIO
D)CFO

Question 53

Outsourcing puts vendors in control.

Question 54

One of the most common reasons to outsource is to reduce costs.

Question 55

As a user,if you receive email and consult the corporate Web portal,you have the right to huge disks and a fast processor.

Question 56

The CTO often heads the ________ group.

A)technology
B)operations
C)development
D)enterprise

Question 57

Virtualization and cloud computing necessarily go hand-in-hand.

Question 58

The green computing movement discourages virtualization.

Question 59

Acquiring licensed software is a form of outsourcing.

Question 60

When outsourcing,a company does not have to worry about the loss of proprietary information.

Question 61

The purpose of the ________ group is to protect data and information assets by establishing data standards and management practices and policies.

A)operations
B)development
C)technology
D)data administration

Question 62

The IS department has the responsibility for system ________,which means either fixing problems or adapting existing information systems to support new features and functions.

A)development
B)upgradation
C)maintenance
D)improvement

Question 63

Because the IS department essentially functions as a ________ organization,it must have a system to record user problems and monitor their resolution.

A)for profit
B)service
C)product
D)volunteer

Question 64

A(n)________ is one that has outdated technologies and techniques but is still used,despite its age.

A)legacy information system
B)enterprise application
C)information system
D)disparate system

Question 65

In some organizations,individuals and workgroups manage their own applications,with support from the IS department.In this case,the term ________ is interpreted to mean some functional applications and all cross-functional applications.

A)legacy systems
B)enterprise applications
C)computing infrastructure
D)information systems

Question 66

The structure of the IS ________ must match the structure of the organization.

A)department
B)planning group
C)infrastructure
D)data dictionary

Question 67

Which of the following statements is true regarding IS infrastructure?

A)It can be quickly changed to meet changing business requirements.
B)It can be easily modified to match changes in the organization's strategy.
C)It is not malleable and changing it requires time and resources.
D)It can be changed at a minimum cost to the organization.

Question 68

In a well-run IS department,when users report problems,________ are serviced first.

A)low-priority items
B)straightforward items
C)high-priority items
D)non-critical items

Question 69

Because of the movement toward outsourcing,some companies have started a separate group in the IS department for ________.

A)development
B)e-commerce
C)network administration
D)outsourcing relations

Question 70

The development group in a company's IS department is staffed primarily by programmers,test engineers,technical writers,and other development personnel.Based on this information,which of the following is most likely to be true?

A)The company develops programs in-house.
B)The company only uses licensed software.
C)The company has negotiated comprehensive outsourcing agreements with other companies.
D)The company contracts most of its development work out to other companies.

Question 71

The help-desk function is usually part of the ________ group within the IS department.

A)operations
B)development
C)technology
D)outsourcing relations

Question 72

A highly centralized organization needs highly ________ information systems while a decentralized organization requires ________ information systems.

A)controlled;centralized
B)independent;controlled
C)decentralized;controlled
D)controlled;autonomous

Question 73

If you are a senior manager in finance,it is possible that you may be asked to be a member of the ________ in order to help evaluate and prioritize new IS projects from a finance perspective.

A)steering committee
B)outsourcing relations group
C)project management group
D)enterprise application group

Question 74

A computer technician ________.

A)designs and writes automated test scripts
B)repairs computer equipment and networks
C)designs and writes computer programs
D)writes program documentation

Question 75

In a well-run IS department,user problems are prioritized on the basis of how critical they are to the user's work.If a problem still remains unresolved,________.

A)it is removed from the queue
B)it is immediately looked into
C)it reenters the queue at a higher priority
D)it reenters the queue at a lower priority

Question 76

One of the responsibilities of a system analyst is ________.

A)to work with users to determine system requirements
B)to repair computer equipment and networks
C)to design and write computer programs
D)to write program documentation

Question 77

Which of the following statements is true regarding the steering committee?

A)The IS department determines the membership of the steering committee.
B)Members of the executive staff set up the steering committee's schedule and agenda.
C)The steering committee consists of senior managers from the IS department.
D)The steering committee serves an important communication function between IS and the users.

Question 78

Despite being old and out of date,it is often crucial for IS departments to maintain ________ systems because it may be too expensive to replace them.

A)database
B)enterprise
C)knowledge management
D)legacy

Question 79

A ________ helps users to solve problems and provides training.

A)system analyst
B)network administrator
C)user support representative
D)PQA test engineer

Question 80

To accommodate the variations in users' needs,most IS departments will have a set of three or four different ________ computer configurations.

A)exclusive
B)proprietary
C)standard
D)flexible