Deck 2: The Role of Human Resource Management in Business

Question 1

Ethics is the standards of moral behavior that define socially acceptable behaviors that
are right as opposed to wrong.

Answer 1

True

Question 2

The challenge of managing workplace ethics is simplified by the diverse values of
today's global workforce.

Answer 2

False

Question 3

Performance culture focuses on firing,driving forces,motivating,and making work
assignments based on goals and results.

Answer 3

True

Question 4

Culture and HRM work together to influence employees' performance and
behaviors.

Question 5

A code of conduct specifies expected and prohibited actions in the workplace and
gives examples of appropriate behavior.

Question 6

Some industries and businesses are more dependent on their talent to
create a competitive advantage.

Question 7

HPWSs require a heavy investment in employees that applies whether or not the firm
can attract and retain quality people.

Question 8

Corporate social responsibility refers to a business showing concern for the common
good and valuing human dignity.

Question 9

Employees in a high-involvement organization feel responsible for its success
because they know more,do more,and contribute more.

Question 10

Stakeholder perspective refers to considering the interests and opinions of all people,
groups,and organizations outside of the organization.

Question 11

Business strategies can be reinforced or undermined by their fit with the firm's
culture.

Question 12

Culture and HRM work together to influence employees' performance and
behaviors.

Question 13

A code of ethics is a decision-making guide that describes the highest values to
which an organization aspires.

Question 14

It would never be appropriate for the culture of a company to be compared to a
person's personality.

Question 15

It is important to remember that "unethical" is the same as "illegal."

Question 16

Ethical Values + Clear Expectations + Rewards/Punishments = Ethical Employee.

Question 17

A study of new accounting employees found that new hires stayed an average of 14
months longer in companies with people-oriented cultures.

Question 18

HRM is a casual approach to an organization's expectations and guidelines for
employees.

Question 19

Marriott has built a strong "Spirit to Serve" culture that emphasizes the importance of the company's people and the value they bring to the organization.

Question 20

The culture of a company could be compared to a person's personality.

Question 21

Business strategies can be reinforced or undermined by their fit with the firm's _________.

A) strategy
B) values
C) culture
D) approach

Question 22

The market value of companies that use HRM best practices,including selective recruiting,training,and employment security,is more than ______ percent higher than
That of firms that do not.

A) 25
B) 35
C) 40
D) 50

Question 23

Effective talent planning is essential to the success of a merger or acquisition.

Question 24

__________believes that the difference between success and failure in a corporation very often can be traced to the talents of its people.

A) Thomas Watson
B) John Watson
C) Thomas Kinkaid
D) John Kinkaid

Question 25

Restaurants that schedule their highest performing servers to during the busiest shifts are focused on __________ culture.

A) entrepreneurial
B) performance
C) consensual
D) competitive

Question 26

The norms,values,and assumptions of organizational members are called the organizational _________.

A) strategy
B) normalization
C) culture
D) approach

Question 27

Which type of culture emphasizes creativity,innovation,and risk taking?

A) Entrepreneurial
B) Bureaucratic
C) Consensual
D) Competitive

Question 28

Which type of culture emphasizes formal structures and the correct implementation of organizational procedures,norms,and rules?

A) Entrepreneurial
B) Bureaucratic
C) Consensual
D) Competitive

Question 29

Marriott International's __________culture focuses on executing fundamental ideals of service to associates,customers,and the community.

A) service is fun
B) service is exciting
C) spirit to serve
D) the spirit of the guest

Question 30

Often,two of the largest changes in an organization are the change to organizational
culture and the installation of new employee behaviors.

Question 31

Which type of culture emphasizes loyalty and tradition,and encourages employees to stay with the organization for a long time?

A) Entrepreneurial
B) Bureaucratic
C) Consensual
D) Competitive

Question 32

Communication is not a critical issue in the success of a merger or acquisition.

Question 33

Most employees are likely to have the willingness and the ability to easily support a
new strategy.

Question 34

Which type of culture focuses on hiring,retaining,developing,motivating,and making work assignments based on performance data and results?

A) Entrepreneurial
B) Performance
C) Consensual
D) Competitive

Question 35

Socially responsible business practices are becoming a core part of how many
organizations do business.

Question 36

Sports teams like the New York Yankees and Pittsburgh Steelers consistently excel because of their strong __________ culture.

A) entrepreneurial
B) performance
C) consensual
D) competitive

Question 37

"The way we see and do things around here" is often a casual way to define organizational _________.

A) strategy
B) normalization
C) culture
D) approach

Question 38

What are the four broad types of organizational culture?

A) Entrepreneurial, bureaucratic, consensual, competitive
B) Administrative, bureaucratic, consensual, competitive
C) Administrative, bureaucratic, consensual, directorial
D) Entrepreneurial, bureaucratic, consensual, directorial

Question 39

Which type of culture emphasizes competitive advantage and market superiority?

A) Entrepreneurial
B) Bureaucratic
C) Consensual
D) Competitive

Question 40

A study of new accounting employees found that new hires stayed an average of 14 months longer in companies with __________ cultures.

A) entrepreneurial-oriented
B) performance-oriented
C) people-oriented
D) competitive-oriented

Question 41

Which ethical action is consistent with certain ideal virtues including civility,compassion, benevolence,etc.?

A) Utilitarian standard
B) Rights standard
C) Fairness standard
D) Virtue standard

Question 42

A(n) __________ culture that stifled innovation and risk taking is thought to have contributed to Nokia's declining market share.

A) entrepreneurial
B) performance
C) bureaucratic
D) competitive

Question 43

How well people fit with an industry's and organization's ________ influences how satisfied they are with their careers.

A) culture
B) strategy
C) values
D) approach

Question 44

__________ errors are the pressures to make unethical choices

A) Omission
B) Remission
C) Commission
D) Permission

Question 45

In a __________,workers are to a large degree self-controlled and self-managed.

A) high-performance work system
B) high-patented work system
C) high-performance work strategy
D) high-patented work strategy

Question 46

__________ errors are the failure to follow sound,established operational and ethics practices.

A) Omission
B) Remission
C) Commission
D) Permission

Question 47

The standards of moral behavior that define socially acceptable behaviors as right or wrong are known as __________.

A) policy
B) ethics
C) laws
D) strategies

Question 48

Which ethical action treats all people equally,or at least fairly,based on some defensible standard?

A) Utilitarian standard
B) Rights standard
C) Fairness standard
D) Common good standard

Question 49

Which ethical action shows respect and compassion for all others,especially the most vulnerable?

A) Utilitarian standard
B) Rights standard
C) Fairness standard
D) Common good standard

Question 50

Starbucks is a good example of a(n) __________ culture.

A) entrepreneurial-oriented
B) performance-oriented
C) people-oriented
D) competitive-oriented

Question 51

News headlines often suggest that ________ behavior is more common than you might think.

A) principled
B) unethical
C) ethical
D) tactical

Question 52

An organizational __________ can have a strong influence on behavior when employees develop a shared interpretation of the organization's policies,practices,
Procedures,and goals and develop shared perceptions about which behaviors are
Expected and rewarded.

A) strategy
B) values
C) culture
D) approach

Question 53

Which ethical action is the one that best respects and protects the moral rights of everyone affected by the action?

A) Utilitarian standard
B) Rights standard
C) Fairness standard
D) Common good standard

Question 54

__________ errors are a lack of written rules

A) Omission
B) Remission
C) Commission
D) Permission

Question 55

Pressure to meet unrealistic business objectives or deadlines cause people to compromise an organization's ethical standards__________ percent of the time.

A) 69
B) 57
C) 48
D) 36

Question 56

What are the three types of systemic errors organizations often make that undermine their ethics efforts?

A) Omission, remission, commission
B) Mission, omission, remission
C) Omission, remission, permission
D) Mission, remission, permission

Question 57

A __________ is also known as a high-involvement or high-commitment organization.

A) high-performance work system
B) high-patented work system
C) high-performance work strategy
D) high-patented work strategy

Question 58

The acronym "HPWS" stands for __________.

A) high-performance work system
B) high-patented work system
C) high-performance work strategy
D) high-patented work strategy

Question 59

What is the ethical action that best balances good over harm by doing the most good or doing the least harm?

A) Utilitarian standard
B) Rights standard
C) Fairness standard
D) Common good standard

Question 60

The challenge of managing workplace ________ is complicated by the diverse values of today's global workforce.

A) policy
B) ethics
C) laws
D) strategies

Question 61

What specifies expected and prohibited actions in the workplace and gives examples of appropriate behavior?

A) Code of ethics
B) Social ethics
C) Social conduct
D) Code of conduct

Question 62

The __________ puts responsibility above shareholder value or profitability.

A) stakeholder perspective
B) corporate responsibility
C) corporate perspective
D) stakeholder accountability

Question 63

Effective __________ planning is essential to the success of a merger or acquisition.

A) diversity
B) talent
C) performance
D) succession

Question 64

__________ is increasingly included as a factor in performance evaluations and merit pay increases.

A) Corporate social responsibility
B) Community social responsibility
C) Corporate social accountability
D) Community social accountability

Question 65

__________ issues are a frequent reason for derailed mergers.

A) Ethics
B) Performance
C) Cultural
D) Diversity

Question 66

Employees need to change their __________ for an organizational change effort to succeed.

A) behaviors and conduct
B) behaviors and goals
C) objectives and goals
D) objectives and conduct

Question 67

One of the most important factors in successfully creating organizational change is the creation of a culture of __________.

A) ethics
B) trust
C) performance
D) diversity

Question 68

Depending on the nature of a __________,some employees are likely to lack the willingness or even ability to support a new strategy.

A) strategic change
B) strategic planning
C) critical change
D) critical planning

Question 69

HR managers assure that cultural issues are recognized and addressed before,during,and after the ________.

A) planning
B) performance
C) merger
D) training

Question 70

One common stimulus to organizational _________ is a merger or acquisition.

A) ethics
B) performance
C) trust
D) change

Question 71

The International Organization for Standardization has created a variety of standards that help organizations meet their environmental and __________ objectives.

A) stakeholder perspective
B) social responsibility
C) social perspective
D) stakeholder responsibility

Question 72

Employee participation in __________initiatives can motivate employees and generate good ideas.

A) community social responsibility
B) corporate social responsibility
C) corporate social accountability
D) community social accountability

Question 73

When organizations adopt __________,they develop a broader and longer term perspective in their decision making.

A) a stakeholder perspective
B) corporate responsibility
C) corporate perspective
D) stakeholder accountability

Question 74

Rolling out a new benefits program is one of the most common __________ managed by HRM.

A) strategies
B) concepts
C) theories
D) changes

Question 75

__________ is the glue that keeps employees committed to the organization and focused on making the change effort successful.

A) Ethics
B) Performance
C) Trust
D) Diversity

Question 76

What is it called when businesses show concern for the common good and value human dignity?

A) Corporate social responsibility
B) Community social responsibility
C) Corporate social accountability
D) Community social accountability

Question 77

Involving employees in a __________ management effort can improve their commitment to the change.

A) control
B) concepts
C) change
D) culture

Question 78

Considering the interests and opinions of all people,groups,organizations,or systems that affect or could be affected by the organization's actions is called _______________.

A) corporate responsibility
B) stakeholder perspective
C) corporate perspective
D) stakeholder accountability

Question 79

What is a decision-making guide that describes the highest values to which an organization aspires?

A) Code of ethics
B) Social ethics
C) Social conduct
D) Code of conduct

Question 80

As many as _____ percent of mergers fail to accomplish their objectives.

A) 95
B) 85
C) 75
D) 55