Deck 2: Global E-Business and Collaboration

Question 1

Deciding whether to introduce a new product line is the responsibility of an operational manager.

Answer 1

False

Question 2

Management information systems primarily support nonroutine decision making.

Answer 2

False

Question 3

ESSs are designed to incorporate data about external events,but they also draw summarized information from internal MIS and DSS.

Answer 3

True

Question 4

A hotel reservation system is a typical example of a management information system.

Question 5

Teams are formal business groups that are created to accomplish a specific task.

Question 6

The decision to grant credit to a customer is normally made by a senior manager.

Question 7

Transaction processing systems are the basic business systems that serve the operational level of the organization.

Question 8

ESSs are designed to serve the middle management of the organization.

Question 9

TPS help managers monitor the firm's relations with the external environment.

Question 10

Knowledge management systems are used to gather and distribute the firm's essential operational data,such as sales reports.

Question 11

Operational-level manufacturing systems deal with the firm's long-term manufacturing goals,such as where to locate a new plant.

Question 12

Decision-support systems often use information from external sources.

Question 13

Senior management is responsible for directing the day-to-day activities of the business.

Question 14

Enterprise systems do not utilize order transaction data.

Question 15

Transaction processing systems are most commonly encountered at the senior management level of an organization.

Question 16

Cell phones are one of the tools firms use to support teamwork and collaboration.

Question 17

Information supplied by an enterprise system is structured around cross-functional business processes.

Question 18

Most MISs use sophisticated mathematical models or statistical techniques.

Question 19

ESSs are designed primarily to solve specific problems.

Question 20

Supply chain management systems are more externally oriented than enterprise systems.

Question 21

Which of the following is an example of a key force in a firm's broader,less immediate environment?

A)Stockholders
B)Regulations
C)Shipping firms
D)Economic trends

Question 22

Which type of system would you use to determine the five suppliers with the worst record in delivering goods on time?

A)ESS
B)TPS
C)MIS
D)DSS

Question 23

Engineers and architects are examples of:

A)senior management.
B)production workers.
C)knowledge workers.
D)middle management.

Question 24

The term "management information systems" designates a specific category of information systems serving:

A)integrated data processing throughout the firm.
B)transaction process reporting.
C)senior management.
D)middle management functions.

Question 25

A relocation control system that reports summaries on the total moving,house-hunting,and home financing costs for employees in all company divisions would fall into the category of:

A)knowledge management systems.
B)transaction support systems.
C)executive support systems.
D)management information systems.

Question 26

Employees that assist with paperwork at all levels of the firm are called:

A)data workers.
B)knowledge workers.
C)operational management.
D)service workers.

Question 27

Which type of system would you use to forecast the return on investment if you used new suppliers with better delivery track records?

A)ESS
B)TPS
C)MIS
D)DSS

Question 28

Which type of system would you use to change a production schedule if a key supplier was late in delivering goods?

A)ESS
B)TPS
C)MIS
D)DSS

Question 29

A computerized system that performs and records the daily dealings necessary to conduct business is classified as a(n):

A)executive support system.
B)management-level system.
C)decision support system.
D)transaction-processing system.

Question 30

Which of the following is a cross-functional business process?

A)Hiring an employee
B)Identifying a customer
C)Fulfilling a customer order
D)Creating an invoice

Question 31

Promoting the organization's products or services is a responsibility of the ________ function.

A)finance and accounting
B)human resources
C)manufacturing and production
D)sales and marketing

Question 32

DSS and MIS are also referred to as ________ systems.

A)business information
B)business intelligence
C)executive support
D)business model

Question 33

Executive support systems are information systems that support the:

A)long-range planning activities of senior management.
B)knowledge and data workers in an organization.
C)decision-making and administrative activities of middle managers.
D)day-to-day processes of production.

Question 34

The three principal levels of hierarchies within a business organization are:

A)management,knowledge workers,and service workers.
B)senior management,middle management,and operational management.
C)management,data workers,and operational management.
D)senior management,operational management,and workers.

Question 35

The five basic entities that make up any business are suppliers,customers,employees,products and services,and:

A)its environment.
B)manufacturing and production.
C)sales and marketing.
D)invoices and payments.

Question 36

Key forces in a business's immediate environment include:

A)regulations.
B)technology.
C)economy.
D)politics.

Question 37

________ support making decisions that are unique,rapidly changing,and not easily specified in advance.

A)Management information systems
B)Transaction processing systems
C)Executive support systems
D)Decision support systems

Question 38

These systems are especially suited to situations in which the procedure for arriving at a solution may not be fully predefined in advance.

A)Management information systems
B)Transaction processing systems
C)Decision support systems
D)Knowledge management systems

Question 39

Checking for product quality is an activity associated with the ________ function.

A)finance and accounting
B)human resources
C)manufacturing and production
D)sales and marketing

Question 40

These systems are designed to summarize and report on the company's basic operations.

A)Management information systems
B)Decision support systems
C)Executive information systems
D)Transaction processing systems

Question 41

Which type of information system would an intranet be most easily adapted to?

A)CRM
B)MIS
C)TPS
D)KMS

Question 42

You manage the Information Systems department at a small startup Internet advertiser.You need to set up an inexpensive system that allows customers to see real-time statistics,such as views and click-throughs,about their current banner ads.Which type of system will most efficiently provide a solution?

A)CRM
B)Enterprise system
C)Extranet
D)Intranet

Question 43

A(n)________ collects data from various key business processes and stores the data in a single comprehensive data repository,usable by other parts of the business.

A)transaction processing system
B)enterprise system
C)automatic reporting system
D)management information system

Question 44

________ systems provide information to coordinate all of the business processes that deal with customers in sales,marketing,and service to optimize revenue,customer satisfaction,and customer retention.

A)CRM
B)MIS
C)ESS
D)CPS

Question 45

You work for a highly successful advertiser that is just about to expand nationally.Of utmost importance will be finding a way to store and disseminate their client's frequently updated branding and style guides to all of their branches.The guides include multiple image files and text documents.What system will best serve these needs?

A)A wiki
B)An extranet with KMS capabilities
C)A TPS with KMS capabilities
D)A virtual meeting system

Question 46

Which of the following statements is not true about collaboration in a business setting?

A)Collaboration may be a short-lived activity,lasting just a few minutes.
B)Collaboration is a many-to-many activity as opposed to a one-to-one or one-to-many activity.
C)Meaningful collaboration requires a supportive business firm culture and the right,decentralized structure.
D)The evidence of the business benefits of collaboration are largely anecdotal.

Question 47

What is the most important benefit of an enterprise application?

A)Enabling speed of communicating.
B)Enabling business functions and departments to share information.
C)Enabling a company to work collaboratively with customers and suppliers.
D)Enabling cost-effective,e-business processes.

Question 48

Interaction jobs are those jobs which:

A)are in the service sector and require close coordination and collaboration.
B)involve knowledge that can't be put into an information system.
C)are performed typically by operational-level employees.
D)require intense levels of interaction with clients.

Question 49

The use of digital technology and the Internet to execute the major business processes in the enterprise is called:

A)e-commerce.
B)e-business.
C)enterprise applications.
D)MIS.

Question 50

These systems are designed to support organization-wide process coordination and integration.

A)Decision support systems
B)Management information systems
C)CRM
D)Enterprise applications

Question 51

The case study discussing Valero's "Refining Dashboard" and its effect on the company's performance illustrates that:

A)even successful ESS can be limited by the constraints of the business's environment.
B)a powerful and effective ESS can limit the damage done to a firm by unforeseen circumstances,such as a global recession.
C)the success of an ESS ultimately depends on the performance of the managers who use it.
D)an ESS is typically best deployed in businesses with relatively unchanging business processes.

Question 52

Which type of system would you use to determine what trends in your supplier's industry will affect your firm the most in five years?

A)ESS
B)TPS
C)MIS
D)DSS

Question 53

Which of the following tools is not one of the 15 most important types of collaboration software tools?

A)Screen sharing
B)Video streaming
C)Video conferencing
D)E-mail and instant messaging

Question 54

From your reading of the case study discussing airline baggage handling,which of the following business objectives is central to driving the improvement of baggage-handling information systems?

A)Survival
B)Competitive advantage
C)New products and services
D)Operational excellence

Question 55

You have been hired by Inspiration Inc.,to help improve their profit margin.Inspiration Inc.is a business communications consultancy that services many clients in different industries throughout the U.S.The end products of the company are customized recommendations for the best use of a client's existing resources for improving internal communications,typically delivered via documentation in different media.The company has approximately 100 consultants,all of whom are located in their central headquarters in Chicago.What system do you recommend to improve the company's business processes and increase their profit margin?

A)Extranet,to enable quick collaboration over the Internet,minimize the time spent communicating with the client,and minimize the amount of paperwork needed
B)CRM,to maintain easily accessible customer records to minimize the time spent looking for client data
C)KMS,for minimizing redundant work on similar clients
D)Video conferencing system,for improving collaboration

Question 56

________ systems integrate and share information from suppliers,manufacturers,distributors,and logistics companies.

A)Collaborative distribution
B)Supply-chain management
C)Reverse logistics
D)Enterprise planning

Question 57

Each of the following is a quality of business organization and structure that serves to enable productive collaboration,except:

A)open culture.
B)strong hierarchy.
C)decentralized structure.
D)breadth of collaboration.

Question 58

In a business environment,the focus of collaboration is to:

A)accomplish the task at hand.
B)provide a sense of community.
C)foster better communication.
D)prevent miscommunication.

Question 59

Buying or selling goods over the Internet is called:

A)e-commerce.
B)e-business.
C)an intranet.
D)an extranet.

Question 60

Which of the following types of systems could be used to enable different firms to work collaboratively on a product?

A)Intranet
B)Extranet
C)KMS
D)CRM

Question 61

A ________ is a senior manager who oversees the use of IT in the firm.

A)CEO
B)CFO
C)CIO
D)CIT

Question 62

Policies that determine which information technology will be used,when,and how,are provided by:

A)IT educational services.
B)IT management services.
C)Application software services.
D)IT standards services.

Question 63

The principal liaison between the information systems groups and the rest of the organization is a(n):

A)programmer.
B)information systems manager.
C)systems analyst.
D)CIO.

Question 64

A wiki is a type of collaborative:

A)social network.
B)blogging.
C)virtual world.
D)web site.

Question 65

What analytical framework discussed in the chapter helps understand and evaluate the benefits and uses of collaboration tools?

A)Cost/use matrix
B)Task/time matrix
C)Space/cost matrix
D)Time/space matrix

Question 66

Knowledge management systems and customer relationship management systems are both types of enterprise applications.

Question 67

Development and support services for a firm's business systems are provided by:

A)IT educational services.
B)IT management services.
C)Application software services.
D)IT standards services.

Question 68

End users are representatives of departments outside of the information systems group for whom applications are developed.

Question 69

Which of the following collaboration tools would be appropriate for participants in separate locations who need to collaborate synchronously?

A)Blog
B)Team room
C)Electronic meeting software
D)Group calendar

Question 70

The most widely used collaboration software tool used by very large firms is:

A)Lotus Notes.
B)Microsoft SharePoint.
C)Google Apps.
D)Onehub.

Question 71

An ESS is a web interface that is used to present integrated information from various sources and designed to be easy to use.

Question 72

A firm depends heavily on its ________ to supply capital,labor,customers,new technology,services and products,stable markets and legal systems,and general educational resources.

A)HR department
B)environment
C)culture
D)knowledge workers

Question 73

________ technology allows a videoconference participant to give the appearance of being present at a location other than his or her true physical location.

A)Telepresence
B)Virtual reality
C)Screen sharing
D)Mind mapping

Question 74

A cross-functional business process requires information to be shared between different business departments.

Question 75

Systems analysts are highly trained technical specialists who write the software instructions for computers.

Question 76

Supply chain management systems are one type of ________ because they automate the flow of information across company boundaries.

A)KMS
B)enterprise system
C)MIS
D)interorganizational system

Question 77

A business process is a single step taken in a set of logically related activities that accomplish a specific business task.

Question 78

Second Life is an example of a:

A)virtual world.
B)wiki.
C)social networking site.
D)mind mapping tool.

Question 79

The ________ is responsible for ensuring that the company complies with existing data privacy laws.

A)CPO
B)CKO
C)CIO
D)CIP

Question 80

Instant messaging,videoconferencing,and shared screens are all examples of ________ collaboration tools.

A)bimodal
B)colocated
C)synchronous
D)spontaneous