Deck 4: Work Design: Enabling Global Collaboration

Question 1

The Department of Veterans Affairs (VA)realized it did not have adequate policies,education or technology in place for remote workers when:

A) An employee whose laptop carrying unencrypted, sensitive military personnel information was stolen.
B) Because of lack of coordination, all remote workers were not available for an extended period of time.
C) Employees posted sensitive data on a public social networking site.
D) Employees copied sensitive data over an unsecured network. 3) A virus from an employee's remote computer crashed the VA's intranet.

Answer 1

A

Question 2

The concept of "jobs" is being replaced with the concept of work,requiring a framework that links the IS Strategy with the organization strategy to answer all of the following EXCEPT:

A) What work will be performed?
B) Who is going to do the work?
C) Where will the work be performed?
D) When will the work be performed?
E) How can IT increase the ineffectiveness of workers?

Answer 2

E

Question 3

Which virtual team challenge is more difficult for managers to manage/manipulate since there may be a great deal of difference between groups and individuals?

A) communication
B) technology
C) diversity
D) management
E) location

Answer 3

C

Question 4

Which one of the following is NOT a factor driving the use of telecommuting?

A) Geographic flexibility
B) Energy conservation
C) Higher job satisfaction
D) Lower employee turnover
E) Stronger sense of company culture

Question 5

Team members who are _______________ and prefer to do several activities at one time may want to have IM or VOIP available to them so that they can communicate with their colleagues and still work on other tasks.

A) bichronous
B) monochronous
C) asynchronous
D) synchronous
E) polychronous

Question 6

Which one of the following is a valid statement?

A) The cost to access information has risen.
B) It takes more time to access information.
C) Personal productivity has dropped as a result of technology.
D) Traditional job roles have not changed much as a result of technology.
E) Most jobs today have a significant information systems component.

Question 7

Managers in today's global,virtual workforce must rethink how they break from traditional methods of managing,particularly in the all of the following ways EXCEPT:

A) Hiring new employees
B) Evaluating an employee's contribution to a team and the company
C) Appropriating individual-based rewards and compensation
D) Setting strategic objectives
E) Supervising employees

Question 8

Which of the following would you expect from a ROWE (results oriented work environment)?

A) A system that tracks the hours each employee works in a given day
B) Employees who are unmotivated
C) A flextime program where employees can choose to work either the7am-3pm shift, the 9am-5pm shift or the noon-8pm shift
D) An organization where employees can choose when and where they work as long as project goals are met
E) Employees who are wary of newer technologies

Question 9

All of the following are new types of jobs created by the growing reliance on technology EXCEPT:

A) Database administrator
B) Web site designers
C) Network security advisor
D) Editors/writers
E) Social media specialists

Question 10

The main benefit of ________________ is that users can work collaboratively to easily create,edit and link Web pages.

A) a Wiki
B) Groupware
C) RSS (web feeds)
D) Social networking sites
E) a Virtual Private Network

Question 11

IT has altered employees and the way they work by doing all of the following EXCEPT:

A) Creating new types of jobs
B) Greatly changing day-to-day tasks
C) Supporting new ways to manage talent
D) Needing more technically knowledgeable individuals
E) Providing distinct lines between work and play

Question 12

While there are many advantages to working remotely,there are some potential problems.For example,once work has been successfully performed remotely,a company may find economic reasons to let go of workers and choose to _______ the work abroad.

A) Outplace
B) Offshore
C) Automate
D) Recruit
E) Isolate

Question 13

Diversity in virtual teams increases the communication challenges.However,virtual teams with diversity have demonstrated which of the following?

A) More creative solutions.
B) Better compliance with deadlines.
C) Equitable performance management.
D) Tighter security policies.
E) A high degree of self-reliance.

Question 14

To help employees accept new technologies like an information system,a manager will do all of the following EXCEPT:

A) Ensure employees find the system easy to use
B) Demonstrate that the system will allow them do more or better work for the same amount of effort
C) Train the user on the new system
D) Reward users of the new system
E) Provide minimal rationale for the new system

Question 15

Which collaboration technology is becoming more and more popular within organizations because it provides a means for forming ad hoc groups,networking and locating potential business allies?

A) Intranet
B) Wikis
C) VoIP
D) Social networking sites
E) Unified communications

Question 16

What looks and acts like the Internet,but it is comprised of information used exclusively with a company and unavailable to the Internet community as a whole?

A) Web Portal
B) Intranet
C) VoIP
D) Groupware
E) VPN

Question 17

The qualities found in a successful remote worker include all of the following EXCEPT:

A) Self-discipline
B) Socialized into the corporate culture
C) Self-starter
D) Ineffective communicator
E) Proficient in a wide range of technologies

Question 18

This model suggests that employee attitudes may change if they think the new system will help them to do more or better work for the same effort,and that it's easy to use. Employee participation in the system's design and implementation also helps.

A) Information Management Model (IMM)
B) Employee Technology Model (ETM)
C) Capability Maturity Model (CMM)
D) Computer Access Model (CAM)
E) Technology Acceptance Model (TAM)

Question 19

IBM has implemented a social network analysis tool that maps the _________ and the connections of IBM employees,supporting innovation by allowing employees to find others in the company with particular skills,interests or expertise.

A) knowledge
B) IS
C) friendships
D) departments
E) job descriptions

Question 20

Steve works for a pharmaceutical company and he specializes in marketing and sales. Steve travels often to customers and brings his "electronic office" with him when he goes.Steve also uses this same technology when he goes to the corporate office or works from home.According to the text,what type of worker is Steve?

A) Telecommuter
B) Mobile worker
C) Global worker
D) Roaming worker
E) Contract worker

Question 21

What do we call members of the generation that's grown up using computers,the Web and social network sites as a normal,integrated part of their lives?

Question 22

Explain how IS radically changed the paper maker's work at a paper mill.

Question 23

Employees may resist a change in IS by: denying that the system is up and running,trying to convince others it has no value,refusing to use the system,and/or _________ the system by distorting or altering inputs.

Question 24

A virtual team is faced with communication,technology and ______ challenges.

Question 25

The factors driving the emergence of telecommuting include: a shift to knowledge-based work,changing demographics and lifestyle preferences,more powerful technologies,increasing reliance on web-based technologies,and _____________________.

Question 26

Traditionally,people communicated either in person or on the telephone.E-mail has had a profound impact on communication because it decoupled the time the sender communicates with the receiver.

Question 27

A virtual private network provides a remote worker with a secure connection over the very public __________ so that the remote worker has access to the company's ___________.

Question 28

Digital natives are willing to take a lower-paying job with better social media access,device choice,and mobility over a higher-paying job with less technological flexibility.

Question 29

Today's IT increases the effectiveness of workers,particularly with the use of both ________ tools and collaboration tools.

Question 30

The software used to enable group members to work together on a project by supporting decision making,information sharing and simultaneous file access is known as RSS.

Question 31

This is a list of activities on a Web site that briefly highlights what individuals are doing,thinking,and updating and in return gives the community a sense of what is happening.

Question 32

Why are teams using collaborative tools like groupware and wikis to coordinate their work rather than a communication tool like e-mail?

Question 33

Technology today has increased the ways work blends together with other aspects of life.This is very similar to how work was configured in ____________ societies.

Question 34

Knowledge-based work allows employees to work remotely rather than having to physically be present at a store,manufacturing facility or office building.

Question 35

A system that enables workers to collaborate across a global/virtual organization is generically called ________.It lets workers easily share data,files and other information electronically.

Question 36

What does BYOD stand for?

Question 37

According to Thomas Friedman,collaboration is the way that small companies can "act big" and flourish in today's flat world.

Question 38

As a result of increased flow of information,firms have seen an increase in middle managers.

Question 39

An advantage of virtual teams is that members in different parts of the world can cooperate to get work done faster due to time zone differences. What is this called?

Question 40

The Internet greatly enhances collaboration.

Question 41

Lewin's change model to gain acceptance of new technology is based on 3 stages.Match the stage to its objective.

Question 42

Lewin's change model to gain acceptance of new technology is based on 3 stages.Order the stages based on the stage a manager would seek to achieve 1ˢᵗ and so on.

Question 43

Identify the following technologies as primarily supporting either communication or collaboration efforts.

Question 44

How have hiring practices been impacted by IT?

Question 45

Describe one job that once existed but today is obsolete (or is slowly becoming obsolete)because of technology.

Question 46

List the challenges that a global,virtual team must overcome to be successful.

Question 47

Match the scenarios below as either representative of a virtual team or a more traditional team (non-virtual team).

Question 48

Match the factor driving the use of telecommuting with its effect.

Question 49

Match the technology with its classification.

Question 50

The life cycle of a virtual team consists of 5 phases.List these phases in the order they occur in the life cycle.

Question 51

Data entry has always been a challenge in many business processes.There are technologies that have removed this challenge by allowing data to be captured at the time it is created,reducing the need for data entry clerks.List a specific example of this technology and the impact it has had on a particular industry.
Matching

Question 52

Identify the following technologies as primarily supporting either communication or collaboration efforts.