Deck 4: Matching Employees and Jobs

Question 1

Carolyn is trying to identify the work performed and the working conditions of a research analyst at Acme Global.Since so much of the work is done inside the analyst's head, she cannot observe it.She would like to get an account of what the analyst does hour by hour.In this case, the ________ job analysis method would be most appropriate.

A)questionnaire
B)interview
C)diary
D)subject matter expert panel
E)departmentalization

Answer 1

C

Question 2

What is the first step in workflow analysis?

A)Identify the end result of the work process
B)Examine the work process used to generate the product
C)Determine the people needs
D)Analyze which processes lead to which inputs
E)Identify all inputs used.

Answer 2

A

Question 3

Inputs available to produce products or services identified in the workflow analysis include:

A)money, property, transportation, and brain power.
B)machines, material, manpower, and money.
C)material, recyclables, sustainable items, and space.
D)manpower, education, longevity, and reusable items.
E)strategy, mission, and vision

Answer 3

B

Question 4

In a workflow analysis, after we identify the end result and the activities or steps, we have to identify the _____________ that carry out those activities.

A)outputs
B)inputs
C)management process
D)labor hours
E)strategies

Question 5

Lauren and Casey are working to identify the work processes that create Acme Global's products.They are beginning with the organizational output.Next, they will identify the tasks and the inputs.The tool they are using is _______.

A)job design
B)job specification
C)workflow analysis
D)hoteling
E)strategy

Question 6

Which of the following is a disadvantage of relying only on interviews with incumbents for job analysis information?

A)They lack familiarity with the job
B)They don't understand the qualitative data associated with the job
C)They may exaggerate their job duties
D)They are unable to understand safety issues associated with the job
E)The method is highly complex and requires significant time and resources

Question 7

The U.S.Department of Labor uses ______ to describe jobs.

A)CODAP
B)O*NET
C)Position Description questionnaires
D)GOV.JOB
E)The Hay System

Question 8

What is a document that identifies the major tasks, duties, and responsibilities that are components of a job?

A)Job specification
B)Job evaluation
C)Job analysis
D)Job description
E)Work analysis

Question 9

To complete a workflow analysis for each product or service that we provide in the organization, we have to identify the _____________ that create that product or service.

A)sustainability impact
B)material domain
C)managing label
D)work process
E)strategies

Question 10

Job analysis questionnaires can be given to many different people, including ______________.

A)the incumbent and the incumbent's supervisor
B)the incumbent's family
C)supervisors from other departments
D)former employees
E)customers

Question 11

Questionnaires, interviews, diaries, observation, and subject matter panels are commonly used methods to perform a ______________.

A)job interview
B)job analysis
C)work analysis
D)redesign
E)department analysis

Question 12

What kind of information would you find in a job specification?

A)Pay of the job
B)Department that the job is in
C)Knowledge required to do the job
D)Whether the job is exempt or nonexempt
E)Required tools for the job

Question 13

After analyzing the end result of the process-organizational outputs-the next step in workflow analysis is:

A)Identifying the materials needed to generate the output.
B)Identifying the number of people needed for operations.
C)Examining the required organizational tasks to create the desired end results.
D)Analyzing the administrative and secretarial needs to accomplish the goal.
E)Training the self-managed work teams.

Question 14

__________ is the process used to identify the work performed and the working conditions for each job in the organization.

A)Educational analysis
B)Resource availability
C)Workflow design
D)Job Analysis
E)Strategy

Question 15

In workflow analysis, numbers and types of employees, monetary requirements, materials, and equipment make up our ______.

A)structure
B)assignments
C)work processes
D)productivity
E)resource inputs

Question 16

A major advantage of this job analysis method is that it is a quick way to get information from a large number of sources.

A)Interviews
B)Diaries
C)Observation
D)Competency
E)Questionnaires

Question 17

In a workflow analysis, after we identify the end result, we have to identify the _____________ that create that end result.

A)steps or activities
B)raw materials
C)management process
D)labor hours
E)strategies

Question 18

Stephanie and Mallory are working to identify the work performed and the working conditions for each job within Acme Global.Their final product contains duties, responsibilities, skills, knowledge required, outcomes, and working conditions for each job.The tool they are using is _______.

A)job design
B)job analysis
C)job specification
D)HR forecasting
E)departmentalization

Question 19

Two primary outcomes of job analysis include:

A)job descriptions and job specifications
B)availability and retention
C)workflow and work analysis
D)job openings and job closings
E)mission and vision

Question 20

What is a job analysis method that asks workers to write down the tasks that they accomplish as they go about their job?

A)Diaries
B)Interviews
C)Observation
D)Competency
E)Questionnaires

Question 21

_______________ focuses on designing jobs that remain within the worker's normal mental capabilities and limitations.

A)Mechanistic job design
B)Perpetual-motor job design
C)Biological job design
D)Motivational job design
E)Departmental design

Question 22

__________ refers to changing the tasks, or the way work is performed, in an existing job.

A)Job development
B)Job redesign
C)Task alignment
D)Specification
E)Departmentalization

Question 23

Nick would like to identify the work performed and the working conditions of the receptionists at Acme Global.Specifically, he would like to know more about their interrelationships with other workers and gauge the complexity of the job.In this case, the ________ job analysis method would be most appropriate.

A)questionnaire
B)interview
C)subject matter expert panel
D)observation
E)departmental

Question 24

Sasha's job involves creating a widget from start to finish.She is given autonomy in how she creates the widget and is provided with regular feedback on the quality of her widgets.Sasha's job has a _______ design.

A)mechanistic
B)motivational
C)biological
D)perceptual-motor
E)departmental

Question 25

Which one of the following approaches to job design is based on Frederick Taylor's concept of Scientific Management?

A)Motivational
B)Mechanistic
C)Biological
D)Perceptual/motor
E)Humanistic

Question 26

What job design method focuses on the job characteristics that affect the employee's psychological state, and views attitudinal variables as the most important outcomes of job design?

A)Biological job design
B)Perceptual/Motor job design
C)Motivational job design
D)Engineered job design
E)Mechanistic job design

Question 27

The four primary approaches to job design are:

A)job development, job redesign, task alignment, and specification.
B)mechanistic, biological, perpetual-motor, and motivational.
C)auditory, visual, kinesthetic, and sensory.
D)knowledge-based, experienced-based, time-based, and space-based.
E)None of the above

Question 28

In the job characteristics model, __________ is the extent to which employees find out how well they have performed their tasks.

A)satisfaction
B)informance
C)task significance
D)correctness
E)feedback

Question 29

Halle is trying to identify the work performed and the working conditions of the 200 sales associates at Acme Global.She needs the information quickly in order to present it at the next management meeting.In this case, the ________ job analysis method would be most appropriate.

A)questionnaire
B)interview
C)diary
D)observation
E)departmental

Question 30

Don is conducting a job analysis.He gives Sara a questionnaire to complete, since she has held the position of lead technician for six years now.In this scenario, Sara is ______________.

A)the former employee
B)the customer
C)the supervisor
D)the incumbent
E)customer

Question 31

________ design focuses on minimizing the physical strain on the worker by structuring the physical work environment around the way the body works.

A)Perceptual/motor job
B)Organic job
C)Motivational job
D)Essential job
E)Biological job

Question 32

Katrina performs data analysis all day.She places each page of new data on the left side of her computer terminal.After she enters the data, she places the page face-down on the right side of her terminal.Katrina's job has a(n) _______ design.

A)mechanistic
B)organic
C)biological
D)perceptual-motor
E)departmental

Question 33

What is the ultimate goal of the job characteristics model?

A)To make jobs more challenging
B)To reduce discrimination
C)To make work more motivational
D)To make life more relaxing
E)To minimize worker fatigue

Question 34

Michaela is trying to identify the work performed and the working conditions of a software engineer.She plans to ask questions of the person who currently holds the job and compile the answers into a profile of the job.In this case, the ________ job analysis method would be most appropriate.

A)subject matter expert panel
B)interview
C)diary
D)observation
E)departmental

Question 35

Catalina and Christian share a work station on the assembly line.Catalina works the morning shift and Christian works the afternoon shift.Catalina is 5'2" tall and Christian is 5'10" tall.The works station can be lowered to Catalina's height and then raised to Christian's height.Catalina and Christian's jobs have a(n) _______ design.

A)mechanistic
B)organic
C)biological
D)perceptual-motor
E)departmental

Question 36

In the job characteristics model, _________ is the degree to which an employee performs a whole identifiable task.

A)autonomy
B)task significance
C)task identity
D)skill variety
E)feedback

Question 37

According to the job characteristics model, which of the following is least likely to provide motivation to an employee?

A)When the job requires a significant number of skills
B)When the job requires completing a whole identifiable task
C)When the job has no known impact on either coworkers or customers
D)When the job allows individuals discretion in how to do their work
E)When a person receives information about how well they are performing

Question 38

In the job characteristics model, what does the autonomy job characteristic lead to?

A)Experienced meaningfulness of work
B)Felt responsibility for outcomes
C)Knowledge of results
D)Higher turnover
E)Lower motivation

Question 39

The job characteristics model core characteristic that leads to "knowledge of results" is:

A)task identity.
B)task significance.
C)skill variety.
D)autonomy.
E)feedback.

Question 40

_______________ focuses on designing jobs that affect the psychological meaning and motivational potential of the employee.

A)Mechanistic job design
B)Perpetual-motor job design
C)Biological job design
D)Motivational job design
E)Departmental design

Question 41

Alex wants to apply the job characteristics model to her employees' work.She plans to sit down with each employee and describe how the employee's job impacts the organization and brings in customers.Alex is trying to change the ________ of the jobs.

A)skill variety
B)autonomy
C)task significance
D)feedback
E)skill level

Question 42

Monica wants to apply the job characteristics model to her employees' work.She plans to start giving performance appraisals every three months instead of every 12 months.Michelle is trying to change the ________ of the jobs.

A)skill variety
B)task identity
C)feedback
D)autonomy
E)skill level

Question 43

Julian was not feeling challenged in his job.He had been doing the same job for five years and knew how to perform all the tasks well.To continue to motivate him, his boss gave him some new challenging tasks.This is an example of ________.

A)job simplification
B)job rotation
C)job enlargement
D)job enrichment
E)skill enrichment

Question 44

What would be a common example of a compressed work week?

A)Five-day, 40-hour week
B)Four-day, 10-hour-per-day work week
C)Two-day, 5-hour-per-day week
D)Three-day, 8-hour-per-day week
E)Six-day, 7-hour-per-day week

Question 45

Michelle wants to apply the job characteristics model to her employees' work.She plans to increase the number of diverse tasks and skills used to perform each job.Michelle is trying to change the ________ of the jobs.

A)skill variety
B)task identity
C)task significance
D)autonomy
E)skill level

Question 46

Melissa wants to apply the job characteristics model to her employees' work.She plans to redesign jobs so that each employee will be creating widgets from start to finish.Melissa is trying to change the ________ of the jobs.

A)feedback
B)task identity
C)task significance
D)autonomy
E)skill level

Question 47

Which of the following is an example of job rotation?

A)Angie is the office receptionist on Tuesdays and Fridays, but Bill fills this job on Monday, Wednesday and Thursday.
B)A worker paints chairs on Monday, operates the metal stamping press on Tuesday and Wednesday, and works on final assembly Thursday and Friday
C)A customer service representative deals with multiple customers during the week.
D)A manager Skypes into a meeting while dealing with a crisis in another part of the company.
E)Employees are given quality control authority over their own work.

Question 48

Katie and Emily both work at Acme Global.Next month, Katie will work in Emily's job in the accounting department while Emily works in Katie's job in the marketing department.After the month is over, they will return to their regular jobs, hopefully having learned new skills and gained new perspectives.This is an example of _________.

A)work teams
B)job rotation
C)job enlargement
D)job enrichment
E)skill enrichment

Question 49

Acme Global used to require budget officers to get three signatures on each budget form.When Michael took over the accounting department, he changed the form so that only one signature was needed.This is an example of _______.

A)job simplification
B)job rotation
C)job enlargement
D)job enrichment
E)skill enrichment

Question 50

Which job tool involves eliminating tasks, combining tasks, and changing task sequences?

A)Job enrichment
B)Job enlargement
C)Job rotation
D)Job simplification
E)Job operations

Question 51

Wynn's Marketing Designs requires all employees to be at work from 10:00 a.m.to noon and from 1:00 to 3:00 p.m., but allows people to come and go as desired during the rest of their eight-hour workday.This is an example of:

A)job simplification
B)job expansion
C)work teaming
D)flextime
E)job rotation

Question 52

A form of autonomy that allows employees to work somewhere other than an office is called:

A)virtualing
B)telecommuting
C)watercooling
D)homecoming
E)work-splicing

Question 53

The simple way to ______ jobs is for the manager to delegate more authority to employees to make a job satisfying.

A)enrich
B)enlarge
C)rotate
D)transfer
E)entrench

Question 54

In _________ sharing, two or more people share one whole job, including the workload and any benefits that are associated with that job.

A)office
B)people (or employee)
C)position (or labor)
D)work (or job)
E)engagement

Question 55

According to the job characteristics model, which one of the following interventions should generally NOT be used as part of motivational job design?

A)Increased skill variety
B)Autonomy
C)Job enrichment
D)Job simplification
E)Task specialization

Question 56

Willie found he did not have enough work to keep him busy throughout the workday.He did not want to work harder, but he also did not want to be idle.His boss found some more tasks for him so that he had plenty to do.This is an example of ________.

A)job enrichment
B)job rotation
C)job enlargement
D)work teams
E)skill enrichment

Question 57

Nicole wants to apply the job characteristics model to her employees' work.She plans to give her employees more discretion to make decisions in planning, organizing, and controlling their tasks.Nicole is trying to change the ________ of the jobs.

A)skill variety
B)feedback
C)task significance
D)autonomy
E)skill level

Question 58

_______________ can be achieved through rotation, enlargement, and enrichment.

A)Job expansion
B)Perpetual-motor job design
C)Biological job design
D)Motivational job design
E)None of the above

Question 59

Job enlargement is a tool designed to:

A)make jobs less repetitive and boring.
B)increase efficiency of work through optimization.
C)decrease the difficulty of the job.
D)increase managerial freedom.
E)decrease the autonomy of the employee

Question 60

Flextime, job sharing, telecommuting, and compressed workweeks are all examples of _________________.

A)job expansion
B)job design for flexibility
C)biological job design
D)motivational job design
E)skill enrichment

Question 61

Early retirement as a method of downsizing has all of the following disadvantages except:

A)The wrong types of people may take the offer.
B)People may perceive that they are being forced out.
C)Too many employees may take the offer.
D)Too few employees may take the offer.
E)Workers with the least experience and fewest skills are most likely to leave.

Question 62

_________________identifies the estimated supply and demand for the different types of human resources needed within the organization.

A)Job analysis
B)Job design
C)HR liabilities
D)HR forecasting
E)Skill enrichment

Question 63

The Acme Global Corporation has a very large labor surplus and needs to cut costs quickly.Its best method for dealing with its surplus would be _________.

A)downsizing
B)early retirement
C)pay reductions
D)natural attrition
E)skill decreases

Question 64

The Acme Global Corporation has a labor surplus.Specifically, it has too many workers in one type of job and too few in another.Its best method for dealing with its surplus would be _________.

A)downsizing
B)early retirement
C)retraining
D)natural attrition
E)skill decreases

Question 65

If we could look at historical revenues and relate those revenue volumes to the number of people in the organization for each year, and then extend that comparative data into the future to predict the number of people required for a particular sales or revenue level, what kind of analysis was done?

A)Qualitative analysis
B)Ratio analysis
C)Regression analysis
D)Factor analysis
E)Reliability analysis

Question 66

Due to a recession, the Acme Global Corporation has a labor surplus.It wants to find a way to reduce the surplus while both being fair to employees and being ready to respond to increased demand when the recession is over.Its best method for dealing with its surplus would be _________.

A)job sharing
B)early retirement
C)hiring freezes
D)natural attrition
E)skill increases

Question 67

Resting Easy Corp.has a shortage of workers in their manufacturing operation in Kentucky, but has a surplus of people in their CSR center in neighboring Ohio.Which of the following could potentially be used to avoid a labor shortage?

A)Reduced pay
B)Work sharing
C)Hiring freeze
D)Early retirements
E)Retrained transfers

Question 68

The first thing we analyze in a workflow analysis is the "beginning stages" of our processes, our expected organizational inputs.

Question 69

Lars is reviewing the past 10 years of Acme Global's production levels and comparing those to how many workers were in the organization.He plans to use the information to create a chart of how many workers are needed for different production levels.The process in which Lars is engaged is ________.

A)qualitative forecasting
B)ratio analysis
C)trend analysis
D)regression analysis
E)skill analysis

Question 70

The Acme Global Corporation just received a large order and needs more work hours to complete the order.The order must be finished in two weeks.At that time, the labor shortage will be over.Acme Global's best method for dealing with its labor shortage would be _________.

A)overtime
B)turnover reduction
C)retraining
D)outsourcing
E)skill increases

Question 71

Job specifications identify the major tasks, duties, and responsibilities that make up components of a job.

Question 72

___________, in its simplest form, is whether or not we measured what we thought we measured.

A)Feasibility
B)Validity
C)Forecasting
D)Reliability
E)Impact

Question 73

Jacob is reviewing the past 10 years of Acme Global's production and calculating specific proportions between production levels and number of employees.He plans to use the information to understand the relationship between production and number of employees.The process in which Jacob is engaged is ________.

A)qualitative forecasting
B)ratio analysis
C)regression analysis
D)trend analysis
E)skill analysis

Question 74

What is the technique behind natural attrition?

A)Managers transfer workers to other plants
B)Managers retrain workers from one job to another
C)Managers allow positions to stay unfilled as turnover occurs
D)Managers move work to other organizations
E)Managers force workers to retire early

Question 75

With what type of reduction do companies cut the hours available to each worker but don't lose any workers?

A)Job hoteling
B)Work sharing
C)Hours express
D)Hourly forecasting
E)Absence management

Question 76

Identifying the end result is a critical first step in identifying the workflows to create that result.

Question 77

Acme Global just received a very large order from a customer.It does not have the ability to fill the order using their current workforce working a normal workweek and does not expect to continue receiving such orders from this customer.Which of the following options would best address this temporary shortage of employees?

A)Reducing turnover
B)Outsourcing
C)New hires
D)Overtime
E)Retraining nonmanufacturing employees

Question 78

A job specification tells what a person does in a job.

Question 79

All of the following are disadvantages of using temporary workers except:

A)Temps may not know the job or the culture
B)They generally have lower motivation
C)There can be legal problems associated with the length of employment of temporary workers
D)They are usually less loyal to the organization
E)The company can hire in workers with specific skill sets

Question 80

The Acme Global Corporation forecasts that it will have a labor shortage in two years.Given the new products the organization is developing, there will not be enough skilled workers for Acme Global to hire.Acme Global's best method for dealing with its labor shortage would be _________.

A)overtime
B)temporary or contract workers
C)retraining
D)turnover reduction
E)skill increases