Deck 9: Employee Rights and Labor Relations

Question 1

Portia is a vegetarian and chooses not to eat meat based on moral and ethical rationales.Her employer is hosting a barbeque event, and all employees are expected to attend.Portia exercises her right of ______ when asking to be excused from the party.

A)life and safety
B)free speech
C)due process
D)freedom of conscience (limited)
E)privacy

Answer 1

D

Question 2

Employees with the personality traits of optimism and positive self-esteem tend to have ________ job satisfaction.

A)neutral
B)lower
C)unattainable
D)greater
E)zero

Answer 2

D

Question 3

__________is faith in the character and actions of another.

A)Just Cause
B)Communication
C)Coaching
D)Trust
E)Discipline

Answer 3

D

Question 4

Job satisfaction questionnaires should always ________ in order to get employees to tell the truth.

A)use the faces scale
B)be anonymous
C)use the Job Satisfaction Survey or a similar test
D)be reviewed for bias
E)provide a psychological profile of each employee

Question 5

For a quick analysis of the basic level of job satisfaction in an organization, ______ is a good tool.

A)The Johnson Quick-look Survey
B)The Job Satisfaction Survey
C)The Faces Scale
D)The JS Analytical Index
E)An informal Q&A session

Question 6

Due process involves:

A)The concept of providing fair and reasonable disciplinary actions as consequences of an employee's behavior
B)A thing that requires the individual to ask permission before doing it
C)The process of measuring an employee's capability and motivation on a continuum
D)Step 3 in the Change Process
E)The right of the individual to know what he or she is being asked to do for the organization and the consequences of that action to the individual employee or others, either in or outside the organization

Question 7

Spencer's manager, who is the owner of the business, asked Spencer to record some of the manager's personal expenses as business expenses to make the expenses deductible for income tax.Since this practice is illegal, Spencer refused to do it.He was fired.It would appear that Spencer's right to _________ was violated.

A)free consent
B)due process
C)life and safety
D)freedom of conscience
E)privacy

Question 8

Because job satisfaction is ________, we can't directly measure it.

A)invalid
B)behavioral
C)an attitude
D)complex
E)insignificant

Question 9

__________ is the process of transmitting information and meaning.

A)Communication
B)Grievance
C)Just Cause
D)Coaching
E)Collective Bargaining

Question 10

The contents of employees' company lockers are generally:

A)private
B)not private
C)subject to arbitrary searches
D)under management control
E)company property

Question 11

Andrei was accused of stealing office supplies and fired immediately.It would appear that Andrei's right to _________ was violated.?A.free consent
B)due process
C)life and safety
D)freedom of conscience
E)privacy

Question 12

With anonymous job satisfaction surveys, employees are more likely to:

A)exaggerate
B)tell the truth
C)include graphic details
D)omit critical details
E)refuse to take the survey

Question 13

Which of the following is NOT a determinant of job satisfaction?

A)Work itself
B)Growth and Upward Mobility
C)Coworkers
D)Supervisor
E)Industry

Question 14

The employee right that says that each employee has the right to be protected from harm to the best of the organization's ability is:

A)right to freedom of conscience
B)right to life and safety
C)right to free consent
D)right to due process
E)right to privacy

Question 15

The right of an employee to know what they are being asked to do and the consequences of that action to the individual or others is part of which basic right?

A)Right of privacy
B)Right of free consent
C)Right to free speech
D)Right to due process
E)Right of freedom of conscience

Question 16

Will has been very meticulous in managing his employees.They have come to believe that he will do exactly what he says he will when he interacts with them.This is the concept of ____.

A)Sincerity
B)Trust
C)Purpose
D)Assurance
E)Desire

Question 17

After the 2011 tsunami hit the coast of Japan, Tokyo Electric Power informed its employees as to the dangers and consequences of working on the nuclear power reactors and gave them the option to voluntarily agree to work on the reactors.By allowing employees to voluntarily agree to work on the reactors and not forcing them to do the work, the organization was ensuring the employees' ___________.

A)right to life and safety
B)right of free consent
C)right to privacy
D)right of free speech
E)right to due process

Question 18

Before cleaning up a toxic spill, workers have the right to _________to voluntarily agree to do the job after knowing what they will be doing and the consequences of doing it.

A)free consent
B)due process
C)life and safety
D)freedom of conscience
E)privacy

Question 19

Brandon was injured at work when a belt on the machine on which he worked came off.He had reported to management that the belt looked frayed and that the machine was two months overdue for its scheduled maintenance.However, the machine had not been serviced.It would appear that Brandon's right to _________ was violated.

A)free consent
B)due process
C)life and safety
D)free speech
E)privacy

Question 20

A feeling of well-being and acceptance of your own place in the organization is:

A)Productivity
B)Enthusiasm
C)Job growth
D)Job satisfaction
E)Turnover rate

Question 21

Steven was fired from his job after three years of good performance.His boss simply said that the organization was changing and did not need Steven's work any longer.This type of firing is likely acceptable under the doctrine of __________.

A)employment variability
B)workplace monitoring
C)employment-at-will
D)orientation period
E)freedom of conscience

Question 22

Acme Global's ________ states that employees will treat one another with respect, be professional and ethical at all times, and always protect confidential information.

A)code of conduct
B)employee assistance program
C)employment code
D)mission statement
E)vision statement

Question 23

Taylor was disciplined for sending a personal email using a company computer.When he reviewed the employee handbook, he could find no mention of this being an infraction.When he brought this up with his manager, he was told that he "should have known better." The discipline of Taylor appears to violate the __________ rule for effective discipline.

A)clearly communicate the standards and code of conduct to all employees
B)be sure that the punishment fits the crime
C)document discipline
D)discipline in private
E)monitoring

Question 24

Tony (the supervisor) gave Martine feedback about an absenteeism problem that was affecting her job performance.Once it was clear that this didn't solve the problem, he referred Martine to the company's employee assistance program.This is an example of:

A)coaching
B)motivational training
C)management counseling
D)leadership
E)exploration

Question 25

Peter noticed that Jacob's work has been slipping.Jacob has been coming to work late and turning in projects after deadlines.When asked, Jacob simply said that he was sorry for being late and would try to do better.After a week with no improvement, Peter called Jacob into his office and asked if Jacob was aware of the employee assistance program that is free for Jacob to use.Peter was providing _________ to Jacob.

A)coaching
B)counseling
C)conduct training
D)discipline
E)monitoring

Question 26

A corrective action that is taken to get employees to meet standards and follow the code of conduct is called:

A)discipline
B)motivational training
C)coaching
D)counseling
E)job training

Question 27

What are the steps, in order, to the Coaching Model?

A)Describe desired performance, describe current performance, compare desired to current performance, get a commitment to the change
B)Denial, resistance, exploration, commitment
C)Describe current performance, describe desired performance, compare desired to current performance
D)Describe current performance, describe desired performance, get a commitment to the change, follow-up
E)Describe current performance, describe desired performance, get a commitment to change

Question 28

The concept of employment-at-will:

A)Has gotten stronger over its history.
B)Is managed by the EEOC.
C)Has eroded significantly over its history.
D)Requires employees to provide 2-weeks' notice when resigning.
E)Allows companies to terminate anyone at any time-no exceptions.

Question 29

____________ is an important management skill used to get the best results from each employee.

A)Coaching
B)Leveraging
C)Monitoring
D)Motivating
E)Managing

Question 30

Maryann has been returning from her lunch break 30 minutes late for the past two weeks.When you confront her about it, she points out that everyone, including you, takes long lunches and makes up the half hour later in the day.The discipline of Maryann appears to violate the __________ rule for effective discipline.

A)clearly communicate the standards and code of conduct to all employees
B)be sure that the punishment fits the crime
C)follow the standing plans yourself
D)take consistent, impartial action when the rules are broken
E)discipline in private

Question 31

Coaching is way to provide ongoing feedback to employees about _____________.

A)educational opportunities
B)cultural change
C)job performance
D)resistance to change
E)disciplinary actions

Question 32

Syndie writes a fashion blog outside of her work hours and duties.One post in her blog used pictures of her coworkers as "what not to wear" and made comments that her department had as little business sense as it did fashion sense.When her coworkers objected to her online comments, management insisted that she take down the blog post or face disciplinary action.This example illustrates Syndie's limited right to ________.

A)free consent
B)free speech
C)life and safety
D)privacy
E)due process

Question 33

Top salesperson Carl noticed that the new salesperson, Brandon, was struggling to make sales.Carl told Brandon that learning sales was a process and made some suggestions for how Brandon could improve his sales techniques.Together, Carl and Brandon practiced the techniques and Brandon said he would start trying them out on clients.The two made an appointment to follow up on how the techniques were working in two weeks.Carl provided _________ to Brandon.

A)coaching
B)counseling
C)conduct training
D)discipline
E)monitoring

Question 34

Cliessa was suspended from work for two weeks without pay for smoking a cigarette in the bathroom.This was her first infraction on the company's new no smoking on-site policy.The discipline of Cliessa appears to violate the __________ rule for effective discipline.

A)discipline in private
B)be sure that the punishment fits the crime
C)follow the standing plans yourself
D)take consistent, impartial action when the rules are broken
E)clearly communicate the standards and code of conduct to all employees

Question 35

James was disciplined for missing three deadlines in a row.His manager said that this was an unacceptable number of deadlines to miss.However, James knows that another employee has missed many more deadlines and not faced any disciplinary action.This case appears to violate one of the rules of ________ in discipline.

A)coaching
B)Just Cause
C)counseling
D)misconduct
E)monitoring

Question 36

What is a code of conduct?

A)The personal beliefs of an employee at the firm
B)The limitations to an employee's rights to freedom of conscience, privacy, and free speech
C)The organization's mechanism to identify the ethics and values of the firm
D)A form of written warning found in step 3 of the Discipline Model
E)The firm's mission statement

Question 37

Which concept allows for either the company or the employee to break their work relationship at any time, with or without any particular reason as long as no law is broken?

A)Due process
B)Employment-at-will
C)Progressive discipline
D)The right to free speech
E)Code of conduct

Question 38

Thom refused his employer's request to falsify the contents of a report to the Department of Labor.The employer subsequently discharged Thom for insubordination.In his wrongful discharge suit, Thom argued which one of the following exceptions to at-will employment?

A)Equal employment
B)Public policy
C)Implied contract
D)Quasi-contractual obligation
E)Reverse discrimination

Question 39

Employees who are given immediate, frequent, and direct feedback perform much better that those who don't.A manager who provides motivational feedback to maintain and improve employee performance is using ________ as a management tool.

A)coaching
B)counseling
C)disciplining
D)workplace monitoring
E)due process

Question 40

Maxwell's manager asked for Maxwell's user name, password, or other log-in credentials for Maxwell's personal social media accounts so that the manager could see what Maxwell shared with friends and family about work and other topics.This could be a violation of Maxwell's right to _______.

A)free consent
B)due process
C)privacy
D)freedom of conscience
E)freedom of speech

Question 41

Which of the following is NOT a progressive discipline action?

A)Oral warning
B)Termination
C)Informal coaching talk
D)Disciplinary suspension
E)Informal written warning

Question 42

What is the first option in the progressive discipline process?

A)Oral warning
B)Written warning
C)Informal coaching talk
D)Disciplinary suspension
E)Termination

Question 43

Kelsey received a written warning after she slowed the production line twice last week when she could not keep up with her section.This happened at least four times the previous week to Sara.However, Sara only got an oral warning.The discipline of Kelsey appears to violate the __________ rule for effective discipline.

A)clearly communicate the standards and code of conduct to all employees
B)be sure that the punishment fits the crime
C)follow the standing plans yourself
D)take consistent, impartial action when the rules are broken
E)discipline in private

Question 44

Interfering with, restraining, or coercing employees in the exercise of their rights is illegal under what law?

A)RLA
B)ADA
C)NLRA
D)CRA
E)None of the above

Question 45

An employer may use a _____________, allowing the employee to determine whether or not to maintain employment.

A)paid suspension
B)reprimand
C)probation time
D)penalty time
E)demotion

Question 46

_________ is designed to correct employee behavior, rather than just punish it.

A)Institutional discipline
B)Correctional analysis
C)Progressive discipline
D)Review and adjudication
E)Alternative dispute resolution

Question 47

The _____ Act covers some aspects of union activities, such as strikes, rates of pay, working conditions, and work rules in the airline industry.

A)National Labor Relations
B)Railway Labor
C)Davis Bacon
D)Taft-Hartley
E)Clayton

Question 48

Brianne asked her assistant, Austin, to send the minutes from the last meeting out to all the staff immediately.At the meeting the following day, Brianne's boss yelled at her for not getting the meeting minutes out before the meeting.Brianne is confused because she knew she told Austin to send them out.She storms back to her office and yells at Austin without waiting for an explanation.The discipline of Austin appears to violate the __________ rule for effective discipline.

A)clearly communicate the standards and code of conduct to all employees
B)discipline immediately, but stay calm and get all the necessary facts before you discipline
C)follow the standing plans yourself
D)take consistent, impartial action when the rules are broken
E)discipline in private

Question 49

When an employee's behavior does not improve over time through progressive disciplinary measures, _______ is the final option.

A)discharge
B)counseling
C)demotion
D)transfer
E)suspension

Question 50

Under the National Labor Relations Act, all of the following are unfair labor practices on the part of management EXCEPT:

A)interfering with or restraining employees in the exercise of their labor rights.
B)refusing to bargain collectively with the employees' representatives.
C)discussing the disadvantages of union membership with employees.
D)discharging or otherwise discriminating against employees because they file charges under the NLRA.
E)interfering with formation or administration of any labor organization.

Question 51

An option in the progressive discipline process that should not generally be used, but might be valuable in some specific circumstances, would be:

A)the issuance of an oral warning
B)the issuance of a written warning
C)termination
D)the issuance of a demotion or a transfer
E)the issuance of an informal warning

Question 52

Giorgio intentionally inserted an Internet worm into his company's computer system because he received low evaluation scores this period.Giorgio is guilty of:

A)gross negligence
B)Just Cause
C)a mistake
D)employee resistance to change
E)serious misconduct

Question 53

When Leticia arrived at work late for the fourth time this week, her supervisor was angry.The supervisor shouted across the office, "This is the busiest time of year and you think it is okay to come to work late? There's no room for a slacker like you on this team." The discipline of Leticia appears to violate the __________ rule for effective discipline.

A)document discipline
B)when the discipline is over, resume normal relations with the employee
C)follow the standing plans yourself
D)discipline in private
E)clearly communicate the standards and code of conduct to all employees

Question 54

A 1934 amendment to the ______ created the National Mediation Board.

A)Wagner Act
B)Taft Harley Act
C)Railway Labor Act
D)WARN Act
E)Landrum Griffin Act

Question 55

"Dina, do you recall our conversation about logging into other coworkers' computers?" This statement ___________ and helps refresh the employee's memory in the progressive discipline model.

A)gives discipline
B)checks for understanding
C)refers to past feedback
D)develops a plan
E)disciplines in private

Question 56

Caileen has a pattern of coming in late on Mondays.Each time this has happened, Caileen's manager has spoken to her about why it is a problem.Finally, the manager has had enough and wants to dock Caileen's pay for being tardy on so many Mondays.However, there is no evidence that Caileen has ever been told that coming in late on Mondays is a problem.The discipline of Caileen appears to violate the __________ rule for effective discipline.

A)discipline in private
B)document discipline
C)follow the standing plans yourself
D)discipline immediately, but stay calm and get all the necessary facts before you discipline
E)when the discipline is over, resume normal relations with the employee

Question 57

Aaron intimidated coworkers on his shift by showing a knife clipped to his waistband and threatened to use the knife on anyone who told on him.Aaron's behavior is known as ________________.

A)gross negligence
B)serious misconduct
C)dismissive actions
D)aggravated assault
E)dismissive misconduct

Question 58

A strike is also known as a _____________.

A)legal quagmire
B)reasonable accommodation
C)work stoppage
D)financial review
E)warning act

Question 59

Taylor did not lock the safety guard on the vertical saw at the lumber yard, despite being trained on safety protocol.Taylor's conduct could have harmed coworkers or customers.This type of conduct is called:

A)gross negligence
B)legal violation
C)a coaching attempt
D)plan commitment
E)aggravated assault

Question 60

Executives at Acme Global are concerned that airline workers will go on strike and prevent shipments of products from reaching customers.However, the National Mediation Board is keeping airline management and labor in mediation to avoid a strike.The executives at Acme Global are relieved that the ________ limits the potential for strikes of airline workers.

A)Railway Labor Act of 1926
B)National Labor Relations Act of 1935 (Wagner Act)
C)Labor Management Relations Act of 1947 (Taft-Hartley Act)
D)Labor Management Reporting Disclosure Act of 1959
E)None of the above

Question 61

The primary method for union elections is __________.

A)a secret ballot
B)a roll-call
C)online voting
D)majority, plus one
E)mail-in vote

Question 62

Antonia feels that her employer has interfered with the formation of a labor union at the company.If so, it is likely Antonia's employer has engaged in unfair labor practices under the ________.

A)Railway Labor Act of 1926
B)National Labor Relations Act of 1935 (Wagner Act)
C)Labor Management Relations Act of 1947 (Taft-Hartley Act)
D)Labor Management Reporting Disclosure Act of 1959
E)None of the above

Question 63

__________is/are interaction(s) between management and unionized employees.

A)Coaching
B)Grievance
C)Employment-At-Will
D)Labor Relations
E)Discipline

Question 64

What percent of employees in a bargaining unit must sign authorization cards for the NLRB to hold a union representation election?

A)10%
B)25%
C)30%
D)50%
E)51%

Question 65

Under the Worker Adjustment and Retraining Notification Act, how many days in advance must notice be given of a plant closing or layoff of more than 50 people, if a company has 100 or more employees?

A)10 days
B)30 days
C)60 days
D)90 days
E)120 days

Question 66

A _________ is an activity in which a union participating in a strike against one company pressures other unions to boycott organizations that do business with that company.

A)jurisdictional strike
B)wildcat strike
C)coordinated strike
D)reverse boycott
E)secondary boycott

Question 67

The Workers' Adjustment and Retraining Notification (WARN) Act requires that:

A)organizations with unionized operations negotiate any closings or layoffs that will affect employees within the bargaining unit.
B)organizations with more than 100 employees conduct and publicize the results of an environmental, community impact study before a plant closing that will affect at least 50 full-time employees.
C)organizations warn employees of all environmental hazards that they may come into contact with while working for the company.
D)organizations with 50 or more employees and $10,000 or more in federal contracts prepare and post an affirmation plan.
E)organizations with more than 100 employees give 60 days' notice before any closings or layoffs that will affect at least 50 full-time employees.

Question 68

_______ was created in an attempt to rebalance management and labor rights with respect to negotiations and collective bargaining.

A)Wagner Act
B)Taft Hartley Act
C)Landrum Griffin Act
D)Davis Bacon Act
E)WARN Act

Question 69

Kelsey told her employees that if a union formed it would be disastrous for the organization and the plant where they all worked would likely have to close.It appears that Kelsey violated which of the NO TIPS rules for what management cannot do.

A)No Threats
B)No Interrogations
C)No Promises
D)No Spying
E)None of the above

Question 70

Lauren is concerned about union organizing activities among her employees.She knows that one employee, Jason, is anti-union and not attending any of the organizing meetings.Lauren asks Jason to start attending and to report back to her on what is happening so they can keep the union from forming.Jason does so and lets Lauren know what is being said at the meetings.It appears Lauren violated which of the NO TIPS rules for what management cannot do for labor elections.

A)No Threats
B)No Interrogations
C)No Promises
D)No Spying
E)None of the above

Question 71

Melissa called Genavive into her office to asked Genavive for an update on how the union organizing activities were going.It appears that Melissa violated which of the NO TIPS rules for what management cannot do for labor elections.

A)No Threats
B)No Interrogations
C)No Promises
D)No Spying
E)None of the above

Question 72

An illegal union contract mechanism requiring companies to hire only union members to work in their facility would be a(n) _____ agreement.

A)agency shop
B)closed shop
C)augmented shop
D)maintenance of membership
E)union membership

Question 73

__________is the negotiation process resulting in a contract between union employees and management that covers employment conditions.

A)Coaching
B)Just Cause
C)Labor relations
D)Collective bargaining
E)Management counseling

Question 74

WARN only applies to employers who ____________________.

A)employ over 100 people and lay off 50 or more people
B)employ over 50 people and lay off 50% of employees
C)employee any number of people for at least 60 consecutive days
D)employ over 100 people and lay off 10% of employees
E)employ over 500 people and lay off 50 or more people

Question 75

When states pass "right-to-work" laws, they specifically make ______ illegal.

A)secondary boycotts
B)featherbedding
C)open shops
D)augmented shops
E)union shops

Question 76

Kristen feels that her employer denied her promotion to discourage her from joining a labor union.If so, it is likely Kristen's employer engaged in unfair labor practices under the ________.

A)Railway Labor Act of 1926
B)National Labor Relations Act of 1935 (Wagner Act)
C)Labor Management Relations Act of 1947 (Taft-Hartley Act)
D)Labor Management Reporting Disclosure Act of 1959
E)None of the above

Question 77

Which one of the following is true of union membership in the United States since at least the 1980s?

A)Union membership as a percentage of employment has climbed dramatically over the last twenty years.
B)Union membership is significantly higher in the private sector than among government workers.
C)Union membership declined until around the year 2000, but has since risen significantly.
D)Union membership among public sector workers has remained prominent, while dramatic declines have occurred in the private sector.
E)Total union membership now stands at about 30 percent of all employment.

Question 78

The ______________ amended the NLRA and attempted to balance employer and employee rights.

A)LMRA/Taft-Hartley
B)Wagner Act
C)CRA
D)ADA
E)None of the above

Question 79

Aaron is concerned about union organizing activities among his employees.He knows that many of the employees like and respect Derrick.Aaron thinks if he can get Derrick to vote against the union, others will do so as well.Aaron offers Derrick a 10% raise if Derrick does not vote for the union.Aaron knows this will be a lot of money, but thinks he will save money in the long term by avoiding the union.It appears that Aaron violated which of the NO TIPS rules for what management cannot do for labor elections.

A)No Threats
B)No Interrogations
C)No Promises
D)No Spying
E)None of the above

Question 80

Acme Global is closing one of its plants immediately and laying off all 200 workers.As part of the closure, Acme Global will give each employee at the plant 60 days of pay and benefits.This will help Acme Global to be in compliance with the _________.

A)Railway Labor Act of 1926
B)National Labor Relations Act of 1935
C)Worker Adjustment and Retraining Notification Act of 1988
D)Labor Management Reporting Disclosure Act of 1959
E)None of the above