Deck 10: Employee and Labor Relations

Question 1

A feeling of well-being and acceptance of your own place in the organization is:

A)Productivity
B)Enthusiasm
C)Job growth
D)Job satisfaction
E)Turnover rate

Answer 1

D

Question 2

Which of the following is management specifically prohibited from doing in the last 24 hours before a union recognition election?

A)Having group meetings with employees about the election
B)Putting up anti-union posters
C)Posting information on unionization costs
D)Contacting the press about the election
E)All of these are legal management actions

Answer 2

A

Question 3

Which act stated that unions could not picket an employer in order to force them to bargain with a labor organization unless the labor organization is certified as the employees' representative?

A)Landrum Griffin Act
B)Taft Hartley Act
C)Wagner Act
D)Railway Labor Act
E)Davis Bacon Act

Answer 3

B

Question 4

When states pass "right-to-work" laws,they specifically make ______ illegal.

A)Secondary boycotts
B)Featherbedding
C)Open shops
D)Augmented shops
E)Union shops

Question 5

What is the typical term used for a formal complaint under a union contract?

A)Grievance
B)Investigation
C)Instigation
D)Due process
E)Protest

Question 6

In his union position,Tom works with union members to deal with management and handle problems with their current labor agreement.Tom is most likely a __________.

A)Business agent
B)Shop steward
C)Vice president
D)Senior union rep
E)Ombudsperson

Question 7

To which of the following can NLRB decisions be appealed?

A)The President of the United States
B)The Vice President of the United States
C)The U.S.Court of Appeals
D)The U.S.Assistant Court
E)The senator for the state in which the company resides

Question 8

Paying attention to the entire message,while taking into account the content of the message and the context in which the communication is delivered is the concept of:

A)Analyzing
B)Understanding
C)Clarifying
D)Hearkening
E)Active listening

Question 9

A labor agreement that causes an employer to pay for more workers than necessary would be:

A)Featherbedding
B)Boycotting
C)Extracting
D)Subcontracting
E)Picketing

Question 10

Which law is associated with freedom of speech when it comes to union activities?

A)Landrum Griffin Act
B)Taft Hartley Act
C)Railway Labor Act
D)Wagner Act
E)Davis Bacon Act

Question 11

What percent of employees in a bargaining unit must sign authorization cards for the NLRB to hold a union representation election?

A)10%
B)25%
C)30%
D)50%
E)51%

Question 12

An illegal union contract mechanism requiring companies to hire only union members to work in their facility would be a(n) _____ agreement.

A)Agency shop
B)Closed shop
C)Augmented shop
D)Maintenance of membership
E)Union membership

Question 13

When complaints of unfair labor practices cannot be settled,who typically hears the cases?

A)Administrative law judge
B)Justice of the peace
C)Trial lawyer
D)Appellate law judge
E)Ombudsperson

Question 14

A court-ordered implied agreement to prevent one party in an action from benefiting at an expense of another party is a(n):

A)Express contract
B)Implied contract
C)Determined contract
D)Reversible contract
E)Quasi contract

Question 15

What federal act mandated secret ballot elections for union officers?

A)Taft Hartley Act
B)Wagner Act
C)Davis Bacon Act
D)Landrum Griffin Act
E)Railway Labor Act

Question 16

A _________ is an activity in which a union participating in a strike against one company pressures other unions to boycott organizations that do business with that company

A)Jurisdictional strike
B)Wildcat strike
C)Coordinated strike
D)Reverse boycott
E)Secondary boycott

Question 17

The federal government's ______ is sometimes used by companies as an alternative dispute resolution resource?

A)FMCS
B)FDIC
C)ADMS
D)SDFC
E)FNDS

Question 18

In about _____ of the cases,evidence shows that whistleblowers first reported illegal company actions internally before ultimately reporting wrongdoing to an outside agency.

A)30%
B)50%
C)60%
D)70%
E)90%

Question 19

A third-party individual who makes a decision that is legally binding for both sides in a dispute is a:

A)Mediator
B)Fact-finder
C)Price Line Negotiator
D)Arbitrator
E)Facilitator

Question 20

Under the Worker Adjustment and Retraining Notification Act,how many days in advance must notice be given of a plant closing or layoff of more than 50 people,if a company has 100 or more employees?

A)10 days
B)30 days
C)60 days
D)90 days
E)120 days

Question 21

If the involved parties are unable or unwilling to successfully resolve a conflict,a neutral third-party may try to help them arrive at a settlement.This process is called:

A)mediation.
B)Conflict actualization.
C)authorization.
D)open-door policy.
E)progressive discipline.

Question 22

Job satisfaction questionnaires should always ________ in order to get employees to tell the truth.

A)use the faces scale
B)be anonymous
C)use the Job Satisfaction Survey or a similar test
D)be reviewed for bias
E)provide a psychological profile of each employee

Question 23

The _____ Act covers some aspects of union activities,such as strikes,rates of pay,working conditions and work rules in the airline industry.

A)National Labor Relations
B)Railway Labor
C)Davis Bacon
D)Taft-Hartley
E)Clayton

Question 24

This process generally provides a binding decision in alternative dispute resolution.

A)Peer review
B)Mediation
C)Negotiation
D)Open-door
E)Arbitration

Question 25

__________ is the first step in the message-sending process model.

A)Develop rapport
B)Develop the message
C)Transmit your message
D)Check the receiver's understanding
E)State your communication objective

Question 26

________ is the process of restating a message back to the original sender in the receiver's own words.

A)Recasting
B)Observing
C)Recalling
D)Paraphrasing
E)Recycling

Question 27

Which of the following statements is TRUE of the decertification process?

A)The right to decertify a union is a major provision of the Wagner Act.
B)A decertification election generally cannot take place when a contract is in effect.
C)Management has the right to call for a decertification election without consulting employees.
D)When decertification elections are held,unions almost always fare well.
E)Management cannot provide information to employees regarding decertification processes.

Question 28

Which of the following is likely to be an effective management strategy during union organizing campaigns?

A)Work to limit union organizing activities before and after work hours.
B)Invite employees to sign authorization cards.
C)Change working agreements,including through the use of nonunion employee representatives.
D)Hire consultants to distribute leaflets and letters to present the company's viewpoint at union organizing meetings.
E)Tell employees that if a union vote succeeds,the company will shut down the facility

Question 29

Which one of the following is true of union membership in the United States since at least the 1980s?

A)Union membership as a percentage of employment has climbed dramatically over the last twenty years.
B)Union membership is significantly higher in the private sector than among government workers.
C)Union membership declined until around the year 2000,but has since risen significantly.
D)Union membership among public sector workers has remained prominent,while dramatic declines have occurred in the private sector.
E)Total union membership now stands at about 30 percent of all employment.

Question 30

Under the NLRA,all of the following are unfair labor practices on the part of management EXCEPT:

A)interfering with or restraining employees in the exercise of their labor rights.
B)refusing to bargain collectively with the employees' representatives.
C)discussing the disadvantages of union membership with employees.
D)discharging or otherwise discriminating against employees because they file charges under the NLRA.
E)interfering with formation or administration of any labor organization.

Question 31

Labor relations are first and foremost a function of:

A)Caring and loyalty
B)Compensation and benefits
C)Expertise in human behavior
D)Trust and communications
E)Communications and expectations

Question 32

The Workers' Adjustment and Retraining Notification (WARN) Act requires that:

A)organizations with unionized operations negotiate any closings or layoffs that will affect employees within the bargaining unit.
B)organizations with more than 100 employees conduct and publicize the results of an environmental,community impact study before a plant closing that will affect at least 50 full-time employees.
C)organizations warn employees of all environmental hazards that they may come into contact with while working for the company.
D)organizations with 50 or more employees and $10,000 or more in federal contracts prepare and post an affirmation plan.
E)organizations with more than 100 employees give 60 days' notice before any closings or layoffs that will affect at least 50 full-time employees.

Question 33

Right to work laws are approved at the ______ level.

A)federal-governmental
B)state-government
C)inter-governmental
D)corporate
E)Supreme Court

Question 34

_______ was created in an attempt to rebalance management and labor rights with respect to negotiations and collective bargaining.

A)Wagner Act
B)Taft Hartley Act
C)Landrum Griffin Act
D)Davis Bacon Act
E)WARN Act

Question 35

________ is the law associated with the right of all employees,not just union members,to receive and evaluate collective bargaining agreements.

A)Wagner Act
B)WARN Act
C)Taft Hartley Act
D)Landrum Griffin Act
E)Davis Bacon Act

Question 36

Mediation and arbitration are processes that are typically used in:

A)designing a corporate strategy.
B)alternative dispute resolution.
C)collective bargaining.
D)analysis of employment decisions.
E)determining a right-to-work.

Question 37

Will has been very meticulous in managing his employees.They have come to believe that he will do exactly what he says he will when he interacts with them.This is the concept of ____.

A)Sincerity
B)Trust
C)Purpose
D)Assurance
E)Desire

Question 38

What kind of discharge exists if a company terminates an employee for an illegal reason?

A)Constructive
B)Destructive
C)Wrongful
D)Forcible
E)Pervasive

Question 39

A 1934 amendment to the ______ created the National Mediation Board.

A)Wagner Act
B)Taft Harley Act
C)Railway Labor Act
D)WARN Act
E)Landrum Griffin Act

Question 40

______ has the authority to certify unions in the National Labor Relations Act.

A)NMB
B)AACB
C)NLRB
D)LMRB
E)NAB

Question 41

When you _______ your message,it helps if the receiver takes notes.

A)understand
B)develop
C)transmit
D)follow up on

Question 42

One of the areas where evidence shows that most college grads are falling way short is in:

A)listening skills
B)technical Knowledge
C)multitasking abilities
D)ability to work in diverse environments
E)time management skills

Question 43

During authorization card drives,management is prohibited from doing all of the following except:

A)threatening negative consequences for unionization votes.
B)changing working conditions to show that they are responsive to employee needs.
C)encouraging individual employees friendly to management to report on organizing meetings.
D)promising raises or benefits changes if employees vote against unionization.
E)questioning employees about who is leading organizing efforts and what is going on in organizing meetings.

Question 44

Companies should do all of the following except one in order to limit the potential for whistleblowing in their organization.Which one is the exception?

A)Provide many ways to report suspected illegal or unethical activities.
B)Create a written policy on what the organization will do if reports of illegal or unethical activities occur.
C)Create and follow clear guidelines for investigating any reports of wrongdoing and keep the whistleblower informed.
D)Create procedures whereby the whistleblowers are set aside from all organizational activities for their own protection.
E)Create and maintain a company culture that values reporting of unethical behavior.

Question 45

If companies hire replacement workers:

A)it is illegal during any strike action.
B)it's OK any time,but the striking worker always has to be given their job back after the strike.
C)during an economic strike,the company doesn't have to lay off replacement workers to give the strikers their jobs back.
D)during an unfair labor practices strike,the company doesn't have to lay off replacement workers to give the strikers their jobs back
E)during any strike,all employees can be permanently replaced.

Question 46

Tom and Jerry are company executives,but they currently disagree about the company's overall goals,mission and objectives.This is an example of:

A)Strategic congruence
B)Organizational integration
C)Functional conflict
D)Dysfunctional conflict
E)Observational conflict

Question 47

In a negotiation process,you should do all of the following except:

A)focus on meeting the other party's needs
B)focus on the other person and how to beat them
C)try to get the other person to make the first offer
D)ask for something if you are going to give up something
E)focus on obstacles and develop rapport

Question 48

In ________,the users attempt to resolve the conflict by working together to find a successful solution for everyone.

A)Avoiding
B)Accommodating
C)Forcing
D)Negotiating
E)Collaborating

Question 49

In the conflict resolution model,BCF stands for:

A)behaviors,consequences and feelings.
B)behaviors,challenges and facts.
C)balance,care and features.
D)bargaining,coordinated and fulfilled.
E)binding,coordinated and finalized

Question 50

Emily and the other department managers have been told that they only have a limited amount of money available for the coming year,so she is working on the budget and trying to figure out how she can get more money for her Marketing Department at the expense of the Production Manager and his department.What type of conflict resolution style is Emily participating in?

A)Avoiding
B)Accommodating
C)Forcing
D)Negotiating
E)Collaborating

Question 51

___________ is one way to get feedback from the receiver of the message.

A)Paraphrasing
B)Translating
C)Informing
D)Following

Question 52

Allie assigned Monte three duties to perform before the close of business today.Allie asks Monte to paraphrase her requests to ensure he fully comprehends the assignment.Allie is:

A)developing rapport
B)checking for understanding
C)stating an objective
D)getting commitment

Question 53

Ideally,the negotiation process should be considered as a _______ opportunity.

A)win-win
B)win-lose
C)lose-win
D)lose-lose
E)win some-lose some

Question 54

Allison reported some illegal actions on the part of her supervisor,but the company did nothing about it.After her report,her supervisor made her job so demanding,including through requiring her to do work that had nothing to do with her job description and adding many extra tasks that made it impossible to finish her work in a reasonable period of time,that she finally was forced to quit so that she didn't ultimately get fired.What has occurred with Allison?

A)Coercive employment
B)Wrongful discharge
C)Constructive discharge
D)Opportunity costs
E)Informal pressure

Question 55

Roles can ______ between sending and receiving messages throughout the conversation

A)remain the same
B)be limited
C)change
D)vanish

Question 56

For a quick analysis of the basic level of job satisfaction in an organization,______ is the best tool.

A)The Johnson Quick-look Survey
B)The Job Satisfaction Survey
C)The Faces Scale
D)The JS Analytical Index
E)An informal Q&A session

Question 57

Because job satisfaction is ________ we can't directly measure it.

A)Invalid
B)Behavioral
C)An attitude
D)Complex
E)insignificant

Question 58

The negotiation planning process has four steps.Which of the following is not a step in the process?

A)Develop options and trade-offs
B)Research the other parties to the negotiation - know the key players
C)Determine how to manipulate the process for a win-lose outcome
D)Set objectives
E)Anticipate questions and objections,and prepare answers

Question 59

Job dissatisfaction is directly related to all but which one of the following?

A)psychological withdrawal
B)absenteeism
C)productivity
D)theft and sabotage
E)compensation

Question 60

Active listening is also known as

A)empathetic listening
B)energetic listening
C)focused listening
D)directed listening

Question 61

Interfering witih,restraining,or coercing employees in the exercise of their rights is illegal under what law?

A)RLA
B)ADA
C)NLRA
D)CRA

Question 62

________________ is to a large extent based on personality and perception,so it can be changed.

A)Job satisfaction
B)Compensation
C)Communication
D)Advancement

Question 63

The "NO TIPS" rule means:

A)no monetary tips or bribes at all
B)no threats,interrogations,no promises,no spying
C)no taxes,no incentives,no payments,no salary caps
D)no "insider" tips about union formation

Question 64

Employees with the personality traits of optimism and positive self-esteem tend to have ________ job satisfaction.

A)neutral
B)lower
C)unattainable
D)greater

Question 65

A strike is also known as a _____________.

A)legal quagmire
B)reasonable accommodation
C)work stoppage
D)financial review

Question 66

Organizations need to devise policies and create cultures that encourage employees to bring complaints of fraud or other illegal activities to the attention of ___________.

A)federal authorities
B)federal and state authorities
C)the organization's management
D)the news media

Question 67

A micro-bargaining unit of speech therapists in public schools includes 75 employees,of which only 30 vote in the union election.How many votes does the union need to be successful?

A)30
B)15
C)7
D)16

Question 68

WARN only applied to employers who ____________________.

A)employ over 100 people and lay off 50 or more people
B)employ over 50 people and lay off 50% of employees
C)employee any number of people for at least 60 consecutive days
D)employer over 100 people and lay off 10% of employees

Question 69

Managers should be careful when phrasing communications with others to avoid creating a __________________ when none is intended.

A)union negotiation
B)contractual liability
C)court-ordered injunction
D)labor strike

Question 70

The ______________ amended the NLRA,and attempted to balance employer and employee rights.

A)LMRA/Taft-Hartley
B)Wagner Act
C)CRA
D)ADA

Question 71

Grievance procedures help protect employees against ____________ decisions by management regarding discipline,discharge,promotions,or benefits.

A)arbitrary
B)any
C)contractual
D)labor

Question 72

The primary method for union elections is __________.

A)a secret ballot
B)a roll-call
C)online voting
D)majority,plus one

Question 73

After James reported misappropriation of assets to the hospital's administrators,his supervisor started scheduling him to work undesirable shifts when he could not adequately perform his duties.James eventually quit his job.This example represents:

A)Wrongful discharge
B)Discrimination
C)Constructive discharge
D)Reverse discrimination

Question 74

________________________ gives employee representatives a voice in such things as working conditions,pay and benefits,job security policies,promotion,and grievance resolution.

A)Non-union employee representation
B)Procedure attempts
C)Union suppression
D)Contractual arrangements

Question 75

With anonymous surveys,employees are more likely to:

A)exaggerate
B)tell the truth
C)include graphic details
D)omit critical details

Question 76

Under the Landrum-Griffin Act,the union constitution,bylaws,and _____ must be filed with the federal government.

A)chain reports
B)harassment reports
C)background investigation reports
D)annual financial reports

Question 77

Melissa is working on improving active listening and is trying to build trust and rapport with coworkers.As she improves her relationships at work,she may also improve her ____________.

A)health and wellbeing
B)benefits package
C)work schedule
D)job satisfaction

Question 78

A lockout occurs when ____________ stops work and physically prevents workers from entering the workplace.

A)the union
B)coworkers
C)management
D)the media

Question 79

__________________ occurs when the employee cannot tolerate existing working conditions,usually due to harassment or retaliation.

A)Wrongful discharge
B)Discrimination
C)Reverse discrimination
D)Constructive discharge

Question 80

A ______________________ is a small part of the employer's workforce with union representation.

A)third shift
B)professional club
C)micro-bargaining unit
D)national certification