Deck 4: Matching Employees With Jobs

Question 1

What kind of information would you find in a job specification?

A) Pay of the job
B) Department that the job is in
C) Knowledge required to do the job
D) Whether the job is exempt or nonexempt
E) Required tools for the job

Answer 1

C

Question 2

With this type of work team,the team is both manager and worker.It operates without a designated manager.What type of team is it?

A) Self-enriched
B) Developed
C) Integrated
D) Self-managed
E) Analogous

Answer 2

D

Question 3

A major advantage of this job analysis method is that it is a quick way to get information from a large number of sources.

A) Interviews
B) Diaries
C) Observation
D) Competency
E) Questionnaires

Answer 3

E

Question 4

What is a document that identifies the major tasks,duties,and responsibilities that are components of a job?

A) Job specification
B) Job evaluation
C) Job analysis
D) Job description
E) Work analysis

Question 5

With what type of reduction do companies cut the hours available to each worker but don't lose any worker?

A) Job hoteling
B) Work sharing
C) Hours express
D) Hourly forecasting
E) Absence management

Question 6

What term is associated with reserving office space for a particular day and time of the week?
A. Keeping
B. Hoteling
C. Set-aside
D. Reserving
E. Establishing

Question 7

Which job tool involves eliminating tasks,combining tasks,and changing task sequences?

A) Job enrichment
B) Job enlargement
C) Job rotation
D) Job simplification
E) Job operations

Question 8

A form of autonomy that allows employees to work somewhere other than an office is called:

A) Virtualing
B) Telecommuting
C) Watercooling
D) Homecoming
E) Work-splicing

Question 9

What job design method focuses on the job characteristics that affect the employee's psychological state,and views attitudinal variables as the most important outcomes of job design?

A) Biological job design
B) Perceptual/Motor job design
C) Motivational job design
D) Engineered job design
E) Mechanistic job design

Question 10

You have 200 employees.Over the past year,31 of them had at least one absence.What is the approximate rate of absences?

A) 15%
B) 22%
C) 30%
D) 46%
E) 50%

Question 11

Core hours are most associated with what concept?

A) Compressed work weeks
B) Flex time
C) Job sharing
D) Telecommuting
E) Hoteling

Question 12

What is the ultimate goal of the Job Characteristics Model?

A) To make jobs more challenging
B) To reduce discrimination
C) To make work more motivational
D) To make life more relaxing
E) To minimize worker fatigue

Question 13

Taking an in-house function such as drug and alcohol counseling and having someone else do it outside the organization is called:

A) Outcasting
B) Defensing
C) Optioning
D) Outsourcing
E) Rehousing

Question 14

What would be a common example of a compressed work week?

A) Five-day,40-hour week
B) Four-day,10-hour-per-day work week
C) Two-day,5-hour-per-day week
D) Three-day,8-hour-per-day week
E) Six-day,7-hour-per-day week

Question 15

What is a job analysis method that asks workers to write down the tasks that they accomplish as they go about their job?

A) Diaries
B) Interviews
C) Observation
D) Competency
E) Questionnaires

Question 16

Which individuals in the company are typically involved with qualitative forecasting?

A) A group of experts
B) HR managers
C) Accountants
D) Human Engineers
E) CEOs

Question 17

If we could ok at historical revenues and relate those revenue volumes to the number of people in the organization for each year,and then extend that comparative data into the future to predict the number of people required for a particular sales or revenue level,what kind of analysis was done?

A) Qualitative analysis
B) Ratio analysis
C) Regression analysis
D) Factor analysis
E) Reliability analysis

Question 18

In the Job Characteristics Model,what does the Autonomy job characteristic lead to?

A) Experienced meaningfulness of work
B) Felt responsibility for outcomes
C) Knowledge of results
D) Higher turnover
E) Lower motivation

Question 19

What is the technique behind natural attrition?

A) Managers transfer workers to other plants
B) Managers retrain workers from one job to another
C) Managers allow positions to stay unfilled as turnover occurs
D) Managers move work to other organizations
E) Managers force workers to retire early

Question 20

What is another name of a job analysis method known as a work log?

A) Interview
B) Observation
C) Competency
D) Questionnaire
E) Diary

Question 21

________ work teams are assigned a number of tasks by a manager and the team gives specific assignments to members and is responsible for rotating jobs.

A) Transversed
B) Optional
C) Integrated
D) Engineered
E) Self-managed

Question 22

Which of the following is a disadvantage of relying only on interviews with incumbents for job analysis information?

A) They lack familiarity with the job.
B) They don't understand the qualitative data associated with the job.
C) They may exaggerate their job duties.
D) They are unable to understand safety issues associated with the job.
E) The method is highly complex and requires significant time and resources.

Question 23

___________ jobs change rapidly and job analysis is not as valuable.

A) Mechanistic
B) Organic
C) Trilateral
D) Matrix
E) Functional

Question 24

Which of the following identifies the tasks,duties,and responsibilities for a particular job?

A) Job requisition
B) Job description
C) Work analysis
D) Job design
E) Job specification

Question 25

Which one of the following interventions should generally NOT be used as part of motivational job design?

A) Increased skill variety
B) Autonomy
C) Job enrichment
D) Job simplification
E) Task specialization

Question 26

The U.S.Department of Labor uses ______ to describe jobs.

A) CODAP
B) O*NET
C) Position Description questionnaires
D) GOV.JOB
E) The Hay System

Question 27

__________ is the extent to which employees find out how well they have performed their tasks.

A) Satisfaction
B) Informance
C) Task significance
D) Correctness
E) Feedback

Question 28

Which of the following is least likely to provide motivation to an employee?

A) When the job requires a significant number of skills.
B) When the job requires completing a whole identifiable task.
C) When the job has no known impact on either co-workers or customers.
D) When the job allows individuals discretion in how to do their work.
E) When a person receives information about how well they are performing.

Question 29

Which one of the following activities is called the core or basis of everything that HR does in an organization?

A) Work flow analysis
B) Performance measurement
C) Telecommuting
D) Job analysis
E) Critical analysis

Question 30

In Work flow Analysis,numbers and types of employees,monetary requirements,materials and equipment make up our ______.

A) structure
B) assignments
C) work processes
D) productivity
E) Resource inputs

Question 31

___________,in its simplest form,is whether or not we measured what we thought we measured.

A) Feasibility
B) Validity
C) Forecasting
D) Reliability
E) Impact

Question 32

Job enlargement is a tool designed to:

A) Make jobs less repetitive and boring.
B) Increase efficiency of work through optimization.
C) Decrease the difficulty of the job.
D) Increase managerial freedom.
E)decrease the autonomy of the employee

Question 33

Which of the following is an example of job rotation?

A) Angie is the office receptionist on Tuesdays and Fridays,but Bill fills this job on Monday,Wednesday and Thursday.
B) A worker paints chairs on Monday,operates the metal stamping press on Tuesday and Wednesday,and works on final assembly Thursday and Friday
C) A customer service representative deals with multiple customers during the week.
D) A manager Skypes into a meeting while dealing with a crisis in another part of the company.
E) Employees are given quality control authority over their own work.

Question 34

Wynn's Marketing Designs requires all employees to be at work from 10:00 a.m.to noon and from 1:00 to 3:00 p.m.,but allows people to come and go as desired during the rest of their eight-hour workday.This is an example of:

A) Job simplification
B) Job expansion
C) Work teaming
D) Flextime
E) Job rotation

Question 35

What is the first step in work flow analysis?

A) Identify the end result of the work process.
B) Examine the work process used to generate the product.
C) Determine the people needs.
D) Analyze which processes lead to which inputs.
E) Identify all inputs used.

Question 36

________ design focuses on minimizing the physical strain on the worker by structuring the physical work environment around the way the body works.

A) Perceptual/Motor job
B) Organic job
C) Motivational job
D) Essential job
E) Biological job

Question 37

_________ is the degree to which an employee performs a whole identifiable task.

A) Autonomy
B) Task significance
C) Task identity
D) Skill variety
E) Feedback

Question 38

In _________ sharing,two or more people share one whole job,including the workload and any benefits that are associated with that job.

A) office
B) people (or employee)
C) position (or labor)
D) Work (or job)
E) engagement

Question 39

The simple way to ______ jobs is for the manager to delegate more authority to employees to make a job satisfying.

A)enrich
B)enlarge
C)rotate
D)transfer
E)entrench

Question 40

Which one of the following approaches to job design is based on Frederick Taylor's concept of Scientific Management?

A) Motivational
B) Mechanistic
C) Biological
D) Perceptual/motor
E) Humanistic

Question 41

Two primary outcomes of job analysis include:

A)job descriptions and job specifications
B)availability and retention
C)workflow and work analysis
D)job openings and job closings

Question 42

Which of the following would be the "last resort" in a labor shortage?

A) Using contract workers
B) Outsourcing.
C) Utilizing temporary workers.
D) Hiring new employees.
E) Utilizing overtime.

Question 43

__________ is the process used to identify the work performed and the working conditions for each job in the organization.

A)Educational analysis
B)Resource availability
C)Workflow design
D)Job Analysis

Question 44

Job analysis questionnaires can be given to many different people,including: ______________.

A)the incumbent and the incumbent's supervisor
B)the incumbent's family
C)supervisors from other departments
D)former employees

Question 45

After analyzing the end result of the process - organizational outputs - the next step in Work flow analysis is:

A) Identifying the materials needed to generate the output.
B) Identifying the number of people needed for operations.
C) Examining the required organizational tasks to create the desired end results.
D) Analyzing the administrative and secretarial needs to accomplish the goal.
E) Training the Self-Managed Work Teams.

Question 46

Downsizing:

A) Savings take a while to be realized; sometimes as much as two or three years.
B) Always improves organizational effectiveness.
C) Immediately releases funds from payroll costs to the bottom line.
D) Allows the employer to lay off any group of employees - even based on disparate treatment.
E) Can be used to strengthen job satisfaction in the organization.

Question 47

In a workflow analysis,after we identify the end result,we have to identify the _____________ that create that end result.

A)steps or activities
B)raw materials
C)management process
D)labor hours

Question 48

Resting Easy Corp.has a shortage of workers in their manufacturing operation in Kentucky,but has a surplus of people in their CSR center in neighboring Ohio.Which of the following could potentially be used to avoid a labor shortage?

A) Reduced pay
B) Work sharing
C) Hiring freeze
D) Early retirements
E) Retrained transfers

Question 49

The reason that HR forecasting combines statistical analysis and expert judgments is because:

A) Workers are more motivated by expertise.
B) Expert judgments are always more reliable than historical statistics.
C) Industry and economic conditions change over time.
D) Statistical methods fail to account for historical trends.
E) External trends cannot be studied using historical data.

Question 50

Harrington manufacturing just received a very large order from a customer.They don't have the ability to fill the order using their current workforce working a normal workweek and don't expect to continue receiving such orders from this customer.Which of the following options would best address this temporary shortage of employees?

A) Reducing turnover
B) Outsourcing
C) New hires
D) Overtime
E) Retraining non-manufacturing employees

Question 51

To complete a workflow analysis for each product or service that we provide in the organization,we have to identify the _____________ that create that product or service.

A)sustainability impact
B)material domain
C)managing label
D)work process

Question 52

In a workflow analysis,after we identify the end result,and the activities or steps,we have to identify the _____________ that carry out those activities.

A)outputs
B)inputs
C)management process
D)labor hours

Question 53

Early retirement as a method of downsizing has all of the following disadvantages except:

A) The wrong types of people may take the offer.
B) People may perceive that they are being forced out.
C) Too many employees may take the offer.
D) Too few employees may take the offer.
E) Workers with the least experience and fewest skills are most likely to leave.

Question 54

Questionnaires,interviews,diaries,observation,and subject matter panels are commonly used methods to perform a ______________.

A)job interview
B)job analysis
C)work analysis
D)redesign

Question 55

All of the following are disadvantages of using temporary workers except:

A) Temps may not know the job or the culture.
B) They generally have lower motivation.
C) There can be legal problems associated with the length of employment of temporary workers.
D) They are usually less loyal to the organization.
E) The company can hire in workers with specific skill sets.

Question 56

To complete a workflow analysis for each product or service that we provide in the organization,we have to identify the _____________ that create that product or service.

A)sustainability impact
B)material domain
C)managing label
D)work process

Question 57

Don is conducting a job analysis.He gives Sara a questionnaire to complete,since she has held the position of lead technician for six years now.In this scenario,Sara is ______________.

A)the former employee
B)the customer
C)the supervisor
D)the incumbent

Question 58

Southwest Airlines gives their ticket agents the authority to resolve customer complaints,including authority to decide whether to issue refunds or provide upgrades.Southwest is exhibiting:

A) Job-audits.
B) Job declension.
C) Job authorization.
D) Job enrichment.
E) Job simplification.

Question 59

The Job Characteristics Model core characteristic that leads to "knowledge of results" is:

A) Task identity.
B) Task significance.
C) Skill variety.
D) Autonomy.
E) Feedback.

Question 60

Inputs available to produce products or services identified in the workflow analysis include:

A)Money,property,transportation,and brain power.
B)Machines,material,manpower,and money.
C)Material,recyclables,sustainable items,and space.
D)Manpower,education,longevity,and reusable items.

Question 61

_______________ can be achieved through rotation,enlargement,and enrichment.

A)Job expansion
B)Perpetual-motor job design
C)Biological job design
D)Motivational job design

Question 62

Stable jobs are a characteristic of ____________ organizations

A)mechanistic
B)organic
C)fluid
D)sustainable

Question 63

_________________identifies the estimated supply and demand for the different types of human resources needed within the organization.

A)Job analysis
B)Job design
C)HR liabilities
D)HR forecasting

Question 64

When using the subject matter expert (SME) method to conduct a job analysis,the SMEs are chosen for their ___________________.

A)Longevity in the field.
B)Availability to perform their role.
C)Expertise and competence.
D)letters of recommendation.

Question 65

In ___________ job analysis,the job is described as a function of the tasks performed within the job.

A)competency-based
B)service-based
C)task-based
D)sustainability-based

Question 66

Workflow and job design for _______________ mitigates our company's effect on the environment,while at the same time,saving our company time and money.

A)liability
B)competency
C)conscientiousness
D)sustainability

Question 67

Lauren and Casey are working to identify the work processes that create Acme Global's products.They are beginning with the organizational output.Next they will identify the tasks and the inputs.The tool they are using is _______.

A)job design
B)job specification
C)workflow analysis
D)hoteling

Question 68

Flex time,job sharing,telecommuting,and compressed workweeks are all examples of _________________.

A)job expansion
B)job design for flexibility
C)Biological job design
D)motivational job design

Question 69

_________________is a measurable pattern of knowledge,skills,abilities,behaviors,and other characteristics that an individual needs to perform work roles or occupational functions successfully.

A)Performance evaluation
B)Competency modeling
C)Design specification
D)Selection design

Question 70

__________ refers to changing the tasks,or the way work is performed,in an existing job.

A)Job development
B)Job redesign
C)Task alignment
D)Specification

Question 71

The four primary approaches to job design are:

A)Job development,job redesign,task alignment,and specification.
B)Mechanistic,Biological,perpetual-motor,and motivational.
C)Auditory,visual,kinesthetic,and sensory.
D)Knowledge-based,experienced-based,time-based,and space-based.

Question 72

Job design or redesign can boost ___________ for an individual or a work team.

A)knowledge
B)ownership
C)liability
D)productivity

Question 73

When using the interview method to conduct a job analysis,training is necessary for the interviewer because ___________________.

A)the interviewer must learn to interpret answers,and ask necessary follow-up questions.
B)the interviewer needs to document their efforts as part of their own performance evaluation.
C)the interviewee might sue,otherwise.
D)a certification is needed to conduct these types of interviews.

Question 74

_________________identifies the estimated supply and demand for the different types of human resources needed within the organization.

A)Job analysis
B)Job design
C)HR liabilities
D)HR forecasting

Question 75

_______________ focuses on designing jobs that affect the psychological meaning and motivational potential of the employee.

A)Mechanistic job design
B)Perpetual-motor job design
C)Biological job design
D)Motivational job design

Question 76

_________________is another type of forecasting,and is critical to organizational development over time.

A)Succession planning
B)Retraining
C)Motivational design
D)Specialty selection

Question 77

Talia is performing a job analysis.She gives Bobby a set of questions to answer during a meeting,since he has held the position of line supervisor for more than a year.In this scenario,Talia is conducting ______________.

A)an investigation
B)performance evaluation
C)a job analysis interview
D)a downsizing

Question 78

Competency Modeling places most of the emphasis on the __________________.

A)job specification
B)job description
C)workflow analysis
D)job interview

Question 79

In ___________ job analysis,the job is described as the capabilities that an individual needs to be successful in the job.

A)competency-based
B)service-based
C)task-based
D)sustainability-based

Question 80

_______________ focuses on designing jobs that remain within the worker's normal mental capabilities and limitations.

A)Mechanistic job design
B)Perpetual-motor job design
C)Biological job design
D)Motivational job design