Deck 7: Organizing and Delegating Work

Question 1

Which of the following is considered to be generally easier in mechanistic organizations?

A)Coordination
B)Delegating
C)Authority
D)Flexibility

Answer 1

A

Question 2

Employees of ABC Corporation are often afraid of getting into trouble for breaking or bending the rules.Therefore,it is likely that ABC Corporation is _________________.

A)well-coordinated
B)lacking a clear chain of command
C)highly flexible
D)a mechanistic organization

Answer 2

D

Question 3

Formal authority ___________.

A)arises from the patterns of relationships and communication that evolve as employees interact and communicate.
B)is always effective than informal authority.
C)is the unsanctioned way of getting things accomplished.
D)is based on the specified relationships among employees.

Answer 3

D

Question 4

What authority arises from patterns of relationships and communication that evolve as employees interact and communicate?

A)Formal authority
B)Informal authority
C)Authority to recommend
D)Passive authority

Question 5

Tyler is a top manager at his organization.Below him are middle managers that supervise first-line managers.The first-line managers supervise operative employees.What type of authority is used at Tyler's organization?

A)Informal authority
B)Formal authority
C)Line authority
D)Staff authority

Question 6

Carolyn is a manager who works for a company with several hundred employees,but only has a small group of six employees report to her.This situation shows:

A)A flat organization
B)A wide span of management
C)A narrow span of management
D)A mechanistic organization

Question 7

Patricia is a first-line manager who makes important decisions with middle and other first-line managers.What type of authority does Patricia belong to?

A)Informal authority
B)Formal authority
C)Centralized authority
D)Decentralized authority

Question 8

Requiring that each employee report to only one boss describes which principle?

A)Unity of Direction
B)Unity of Command
C)Scalar Principle
D)Span of Management

Question 9

Which of the following is NOT a principle of organization?

A)Coordination
B)Span of management
C)Unbalanced responsibility and authority
D)Flexibility

Question 10

Sarah is the manager of a store.As the holiday season approaches,Sarah decides that the store needs to be decorated.She knows Stephanie is creative so she assigns Stephanie to decorate the store.This is an example of __________.

A)Authority
B)Responsibility
C)Flexibility
D)Delegation

Question 11

Where on the spectrum of authority seems to be the "key to success"?

A)Centralized
B)Decentralized
C)The "right balance"
D)Fluctuating between centralized and decentralized

Question 12

Which form of authority is the unsanctioned way of getting the job done?

A)Formal authority
B)Informal authority
C)Line authority
D)Staff authority

Question 13

A balance of ______ and ______ lead to a clear definition of each individual's responsibilities.

A)Command;Direction
B)Division of Labor;Flexibility
C)Responsibility;Authority
D)Authority;Direction

Question 14

Responsibility is ________

A)the obligation to achieve objectives by performing required activities.
B)the right to make decisions,issue orders,and use resources.
C)how well individuals meet their objectives.
D)the process of assigning authority for accomplishing objectives.

Question 15

Mechanistic Organizations:

A)Define jobs broadly
B)Tend to work well in stable environments
C)Have decisions made at lower levels
D)Are flexible

Question 16

Which type of authority is more common in organic organization?

A)Decentralized
B)Centralized
C)Bureaucratic
D)Organic organizations are not more likely to use one or the other

Question 17

Which of the following is NOT a level of authority?

A)Authority to inform
B)Authority to recommend
C)Authority to report
D)Authority to delegate

Question 18

What answers the question "How do we organize to meet our mission and strategy"?

A)Division of Labor
B)Coordination
C)Departmentalization
D)Unity of command and direction

Question 19

Organic Organizations:

A)Are flexible
B)Focus on following procedures and rules
C)Have specialized jobs
D)Have top managers making decisions

Question 20

Arjun ensures that all of the departments and employees under him work together to accomplish strategic and operational objectives.As a manager,Arjun focuses on integration of department activities.Which concept is Arjun utilizing?

A)Coordination
B)Authority
C)Differentiation
D)Flexibility

Question 21

Adam works as a top manager for FedEx,which has switched to an upside-down organization chart,with customers at the top and management at the bottom.What does this remind Adam?

A)Managers are the foundation of the business and maintain the structure of the organization
B)The ultimate goal is customer value and a manager's role is to support employees in providing customer value
C)Employees keep customers and managers distant so that managers can focus on more generalized work and policy
D)That he must give the customers what they want regardless of the situation

Question 22

Beverley wants to sign up for Time Warner Cable Internet online.She has the option to choose residential or business services.Which method of departmentalization is Time Warner Cable probably using?

A)customer
B)territory
C)product
D)divisional

Question 23

Departmentalization based on internal operations or functions that the employees perform and the resources needed to accomplish that work is called ________.

A)task departmentalization
B)product departmentalization
C)functional departmentalization
D)supervisory departmentalization

Question 24

What determines the type of organizational design an organization falls under?

A)Type of departmentalization
B)Type of functionalities
C)Structure of organization chart
D)The chain of command

Question 25

Monica works as a vice president in a functional department for a well-respected corporation.What level of management does Monica fall under?

A)Middle
B)Top
C)First-line
D)Staff

Question 26

Which of the following is not a type of departmentalization:

A)Functional
B)Flexible
C)Divisional
D)Matrix

Question 27

The vertical lines on an organization chart shows _____________.

A)which departments interact
B)the method of departmentalization
C)the chain of command
D)the relative importance of each employee

Question 28

An upside-down organization chart places the customer at the _____ of the chart and management at the ____.

A)top,bottom
B)bottom,top
C)top,right
D)bottom,left

Question 29

Molly's job in a staffing department focuses on advising and assisting other personnel and providing services that help those with line authority.Knowing that Molly's position involves staff authority,it can be inferred that Molly works in which of the following departments?

A)Marketing
B)Human Resources
C)Finance
D)Accounting

Question 30

Matrix departmentalization combines ___________ and ___________ departmentalization.

A)territory,customer
B)territory,product
C)functional,customer
D)functional,product

Question 31

Which type of departmentalization is most widely used in small organizations?

A)Territory
B)Customer
C)Divisional
D)Functional

Question 32

Divisional departmentalization ______________.

A)Organizes departments around the needs of customers
B)Establishes separate units in each area in which the enterprise does business
C)Organizes departments around goods or services
D)Is based on semiautonomous strategic business units

Question 33

An organization chart illustrates all of the following EXCEPT _____________.

A)Management hierarchy
B)Departments
C)Chain of command
D)Specified tasks

Question 34

Which of the following is NOT an attribute of micromanagement?

A)Often delays decisions
B)Restricts flow of information
C)Over-delegates tasks
D)More common with centralized authority

Question 35

Being able to freely select a course of action and carry it out,but having to inform said action to one's supervisor describes:

A)Authority to inform
B)Authority to recommend
C)Authority to report
D)Full authority

Question 36

General Motors divides its work based on the type of automobile that is produced: Buick,Cadillac,Chevrolet,and GMC (trucks).What aspect of the organizational chart does this portray?

A)Level of management hierarchy
B)Chain of command
C)Departmentalization
D)Division and type of work

Question 37

The internal structure of an organization or the arrangement of positions in the organization into work units or departments and the interrelationships among these units or departments is known as:

A)Organization Charting
B)Organizational Engineering
C)Organizational Design
D)Organization Management

Question 38

Being able to freely select a course of action and carry it out,but having to inform said action to one's boss describes:

A)Authority to inform
B)Authority to recommend
C)Authority to report
D)Full authority

Question 39

Functional departmentalization involves organizing departments around ___________.

A)Essential input activities
B)Goods and services
C)Essential output activities
D)Each area where the organization does business

Question 40

An organization chart is a graphic illustration of the organization's management hierarchy and departments and __________.

A)their functionality
B)their individual department's values
C)their working relationships
D)their preferred method of communication

Question 41

Which of the following tends to demotivate an employee?

A)Job rotation
B)Job enlargement
C)Job enrichment
D)Job simplification

Question 42

Which of the following is not a characterization of a Learning Organization?

A)Decentralized decision making
B)Selective information sharing
C)Horizontal team structure
D)Strong adaptive nature

Question 43

After creating a to-do list and assigning priorities,how should tasks be carried out?

A)From lowest priority to highest
B)One task at a time
C)Try to finish multiple tasks with the same action
D)All tasks should be delegated

Question 44

Which of the following is not a dimension of employee productivity and quality of working life?

A)Skill variety
B)Authority
C)Autonomy
D)Feedback

Question 45

Joselynn is frustrated at work because she often has to repeat the same task multiple times for different projects.To remedy this problem,what could Joselynn do to her tasks?

A)Combine
B)Eliminate
C)Change sequence
D)Rework

Question 46

The major advantage of matrix departmentalization is ___________.

A)Coordination
B)Two bosses
C)Complexity
D)Flexibility

Question 47

Which of the following is not a NEW approach to organizational design?

A)Divisional
B)Modular
C)Virtual
D)Network

Question 48

Which of the following does not describe Integrated Work Teams?

A)Most members have no input in each other's work
B)The team gives specific assignments to members
C)Operate without a designated manager
D)Frequently used in building maintenance and construction

Question 49

Taylor is a cashier at Best Buy.Her manager decides to have Taylor trained to work on the floor,helping customers find what they need in case she is short-staffed on the floor.This is an example of ___________.

A)Job rotation
B)Cross-training
C)Job enlargement
D)Combining

Question 50

Which of the following is NOT a priority-determination question?

A)Do I need to be personally involved because of my unique knowledge or skills?
B)Is the task my responsibility,or will it affect the performance or finances of my department?
C)When is the deadline-is quick action needed?
D)Can the task be done more effectively in a team setting?

Question 51

Kim has a task at hand.She has answered "yes" to all three priority-determining questions.What priority should Kim assign to this task?

A)Delegate
B)High
C)2
D)Low

Question 52

Brian is an employee at a company that engineers human-sized robots.Brian creates the wrist joints for each robot,but doesn't like not being able to see the finished product.What dimension needs to be fine-tuned for Brian?

A)Feedback
B)Autonomy
C)Task significance
D)Task identity

Question 53

Which of the following tasks can and should be delegated?

A)Solving employees' problems
B)Personnel matters
C)Confidential matters
D)Projects or tasks in crisis

Question 54

Which of the following is NOT a process of job simplification?

A)Change sequence
B)Rotate
C)Eliminate
D)Combine

Question 55

___________ involves performing different jobs in some sequence,each one for a set period.

A)Job enrichment
B)Job enlargement
C)Job rotation
D)Job simplification

Question 56

Department stores such as Macy's that offer a wide variety of products for customers use __________ departmentalization.

A)Product
B)Functional
C)Customer
D)Divisional

Question 57

Job design is the process of _____________.

A)Identifying tasks that each employee is responsible for completing
B)Uniting a network of companies temporarily to exploit opportunities
C)Creating innovative routines that benefit other groups in the company
D)Grouping related activates into units

Question 58

Selena's company has recently changed organizational structure.She finds herself in groups of employees that are often working to develop innovative routines that benefit other groups.Selena has also noticed that this new structure has increased speed of response,knowledge sharing,and coordination.Selena's company most likely changed to a __________.

A)Horizontal Team Organization
B)Learning Organization
C)Modular Organization
D)Matrix Organization

Question 59

What are priority-determination questions?

A)Questions that help determine the priority of tasks to be completed
B)Questions that help determine who is to complete a task
C)Questions that help delegate
D)Questions that help create a to-do list

Question 60

Zach is part of a team that does not have a designated manager;the team plans,organizes,leads,and controls.Zach's team members commonly elect their own members and evaluate each other.On what type of team is Zach most likely working?

A)Self-Managed Work Team
B)Independent Work Team
C)Integrated Work Team
D)Rotating Work Team

Question 61

One way to enrich jobs is for managers to delegate more responsibility to employees to make their jobs more satisfying.

Question 62

When should a plan be developed in the delegation process?

A)after explaining the need for delegation and the reasons for selecting the employee
B)after setting objectives that define responsibility and a deadline
C)after establishing control checkpoints
D)throughout the process as a whole

Question 63

____________ is the process of assigning responsibility and authority for accomplishing objectives

A)Commanding
B)Managing
C)Delegating
D)Reworking

Question 64

The following are common obstacles to delegation EXCEPT:

A)Managers believing that they can be more efficient than others
B)Managers believing that an employee will fail to accomplish a task
C)Managers having more time to complete these tasks
D)Managers that fear that an employee will "show them up"

Question 65

When Brittany delegated a task to an employee under her,she described the task with enthusiasm and told the employee that they were the best person for the job.Does this follow the recommendations of the chapter,and why?

A)Yes;if Brittany does not enjoy the idea of the task,then it is unethical for her to delegate the task to someone else.
B)Yes;the employee should feel motivated to complete the assignment.
C)No;Brittany is obviously delegating the task for a reason,and is likely pushing the task off on someone else.
D)No;the positivity could belittle the grave importance of certain tasks and create an undesired tone for the work.

Question 66

Which of the following is NOT a reason an employee should be informed of the need and reason for delegation of a task?

A)To reinforce expectations and a deadline
B)To make them feel valued
C)To make an employee aware of how they can benefit from the assignment
D)To avoid the "it's a lousy job but someone has to do it" approach

Question 67

Tasks that are delegated to one personally can be re-delegated to employees.

Question 68

Companies with multiple products commonly use customer departmentalization.

Question 69

David works for the Volkswagen Group at an executive level,and must prioritize allocation of resources for all of its subsidiaries and its global markets.What is a strategy to help accomplish the Volkswagen Group's grand strategy goal (to become the world's largest automaker)?

A)Spotlight fewer high priorities that focus on said goal
B)Re-establish High-level priorities for each subsidiary
C)Delegate the tasks of allocation
D)Prioritize at a normal pace,allowing other managers to make most of their given resources

Question 70

Edward creates a to-do list for his project team for the entire length of the project and posts it on the wall for all to see.What is wrong with this decision?

A)People from different teams can see the list
B)The to-do list needs to be updated often for new tasks and re-prioritization
C)The team was not instructed on what tasks to focus on
D)The to-do list should be sorted based on departmentalization

Question 71

Which of the following correctly orders the delegation process?

A)Set objectives,explain the need,establish controls,develop a plan
B)Set objectives,develop a plan,explain the need,establish controls
C)Explain the need,establish controls,set objectives,develop a plan
D)Explain the need,set objectives,develop a plan,establish controls

Question 72

In terms of prioritization and the to-do list,how can one avoid the tendency to put off a High-priority task to work on a lower-level one?

A)Look for ways to complete a High-level and a Low-/2-level task simultaneously
B)If the high-priority task becomes too much,delegate Low- and 2-level tasks
C)Add and prioritize new tasks that come up
D)Re-prioritize tasks when a high-priority task is too difficult to accomplish

Question 73

When is a deadline without control checkpoints appropriate?

A)dynamic tasks that change frequently
B)simple,short tasks
C)lengthy tasks that are worked on by an individual
D)low-priority tasks

Question 74

Telling employees to perform tasks that are a part of their job design is ________.

A)Delegating
B)Issuing orders
C)Evaluating
D)Enriching Jobs

Question 75

All of the following are benefits of delegating except _______________.

A)Managers have more time to perform high priority tasks
B)Delegation improves employee self-esteem
C)Delegation enriches jobs
D)Delegation always benefits the manager

Question 76

When organizing your tasks,when should D-level priority tasks be completed?

A)After High but before 2
B)After 2 but before Low
C)After Low
D)D-level tasks are not done directly;planning on delegation of the task is a priority

Question 77

Blake is delegating a task to Violet,and must determine a system of control checkpoints.Violet is a well-liked employee,but has a generally lower level of capability than the standard of the company.What system of checkpoints should Blake take?

A)more frequent checks throughout the period
B)less frequent checks throughout the period
C)no checks needed for the task
D)lengthy checks at random

Question 78

Internal departmentalization is referred to as product,customer,or territory departmentalization.

Question 79

Telling employees to perform tasks that are part of their job design is not delegating.

Question 80

How should a manager determine the amount of autonomy he or she gives and employee to develop a plan to accomplish a delegated task?

A)the amount of tasks on the to-do list
B)the employee's trustworthiness
C)the employee's seniority
D)the employee's capability level