Deck 9: Human Resources Management

Question 1

_________ involves filling job openings with current employees or people known to the manager.

A)Recruiting
B)Promotions
C)Hiring
D)Internal recruiting

Answer 1

D

Question 2

Effective Human Resources Management gives a company a competitive advantage,greater survival chances,________,and higher revenue growth.

A)strategic planning
B)job analysis
C)lower employee turnover
D)high compensation

Answer 2

C

Question 3

The __________ identifies the tasks and responsibilities of a position.

A)job analysis
B)job description
C)job specification
D)job agency

Answer 3

B

Question 4

Harassment is considered a(n)________.

A)part of the job
B)form of employment discrimination
C)annoying behavior
D)low priority for the EEOC

Question 5

The job analysis serves as the basis for ______________.

A)the job description
B)the job specifications
C)the job description and job specifications
D)nothing.It is the result of the job description.

Question 6

The job analysis ____________.

A)paints an exact picture of the ideal candidate
B)puts the HRM plan into action
C)lists the questions to be asked in the interview
D)is used in the annual review

Question 7

Research has shown that a realistic job preview causes all but which of the following for the incumbent?

A)higher satisfaction with the organization
B)lower desire to leave the organization
C)stronger belief in the trustworthiness of the organization
D)greater likelihood of being promoted within the organization

Question 8

Shahenna is the HR manager at Holiday Corporation,a company with over 500 employees which manufactures and distributes party supplies.Shahenna spends approximately one third of her work week on record keeping in order to ______________.

A)track employee productivity
B)maintain staffing
C)comply with government laws and regulations
D)advise and assist other departments

Question 9

________ is the process of attracting qualified candidates to apply for job openings.

A)Job analysis
B)Job description
C)Recruiting
D)Preemployment inquiries

Question 10

The HRM process involves ________,attracting,_________,and retaining employees.

A)planning for;developing
B)planning for;staffing
C)advertising;developing
D)analyzing;planning

Question 11

Miranda is looking to hire a new barista at her coffee shop.Which of the following would be considered appropriate for a realistic job preview for the position?

A)opportunity to work with a variety of people
B)provide service to customers operating under time constraints
C)provide service to rude customers
D)opportunity to work in a fast paced environment

Question 12

The Equal Employment Opportunity Commission (EEOC)is responsible for ______.

A)protecting women as a minority
B)employee selection criteria
C)enforcing the Civil Rights Act of 1924
D)enforcing equal opportunity laws

Question 13

The Equal Employment Opportunity Act of 1972 applies to _________.

A)all organizations
B)most organizations with 15 or more employees
C)only public organizations
D)people over 50 years of age

Question 14

Which of the following questions might be acceptable in an interview?

A)have you ever worked under a different name?
B)what is your date of birth?
C)can you provide a birth certificate?
D)are you Native American?

Question 15

Natalie has been out of work for the past year and despite having a solid 15 year work history,she is having a great deal of trouble finding a job.Which of the following should she contact?

A)recruiter
B)headhunter
C)external recruiter
D)internal recruiter

Question 16

After a lengthy interview process,you have selected Marcia as your new receptionist.One of the other candidates,Martin,has called and asked why he was not selected for the position.What should you tell him?

A)"We thought you were a terrific candidate,but we really wanted a woman in the position."
B)"You were just not as good a candidate as Marcia."
C)"We thought you were a strong candidate but our top candidate was a better match with our company."
D)"Though I wanted to hire you,the majority of the committee voted on another candidate."

Question 17

Giving candidates an accurate,objective understanding of the position is called ___________.

A)good HR practice
B)job description
C)realistic job preview
D)agency

Question 18

Dillon,as an HR manager,is dealing with a potential lawsuit from an employee that believes that he has been sexually harassed.If this becomes a lawsuit,it would be one of more than _______ sexual harassment suits filed per year.

A)25,000
B)11,000
C)15,000
D)13,000

Question 19

Harvey is applying to work at a local non-profit which helps gay men who are recovering from drug and alcohol abuse.Which of the following questions would be acceptable to ask in his interview?

A)what is your ethnic background?
B)are you a Christian?
C)are you a homosexual?
D)have you ever had a drug or alcohol problem?

Question 20

Natasha is applying to be "head of career placement" at a local non-profit which helps formerly abused women find employment.Which of the following could be a bono fide occupational qualification for such a position.

A)the incumbent be a lesbian
B)the incumbent has been unemployed at some point
C)the incumbent be a woman
D)the incumbent was abused at some point

Question 21

Which of the following is not a step in the Job Instructional Training Steps?

A)Preparation of the trainee
B)Shadowing the trainer
C)Follow-up
D)Performance of the task by the trainee

Question 22

You have selected three candidates,Cynthia,Wally,and Tori,to interview for your new assistant manager.You interviewed Cynthia last week and,though she seemed a bit nervous,thought she would be good in the position;however,after interviewing Wally,you think he will be outstanding in the position.You are scheduled to interview Tori next week but are afraid that Wally will accept another position before then.What should you do?

A)proceed with making Wally an offer and cancel the interview with Tori
B)proceed with making Wally an offer but proceed with interviewing Tori
C)risk losing Wally and proceed with interviewing Tori
D)proceed with interviewing Tori and schedule a follow-up interview with Cynthia

Question 23

You have been given funding for an assistant manager in your department.During the interview process,you find someone who graduated from the same university as you did,played the same sports as you did,and was a member of a greek organization just as you were.If you decide to hire this candidate,which of the selection problems have you perhaps failed to avoid?

A)rushing
B)stereotyping
C)"like me" syndrome
D)halo and horn effect

Question 24

Within the halo and horn effect,someone may hire a candidate __________.

A)due to their being either good or evil
B)due to one or two favorable or unfavorable characteristics
C)due to their being similar to them
D)due to their being the only available candidate

Question 25

_______________ is the process when one checks quality and quantity frequently.

A)Maintenance
B)Performance
C)Observation
D)Follow-up

Question 26

Aaron is a new employee in your department.What is the most effective way to train him?

A)Give him a list of instructions and then walk away
B)Tell him to take notes while you talk because you are only going to tell him once
C)Demonstrate to him how to complete the tasks a couple times while explaining it to him and then have him do the same back to you
D)Let him figure everything out on his own

Question 27

Iris,the manager of the clothing department at Toyz by Roy,has hired three new employees for the holiday season.Due to the nature of the retail industry,Iris has decided to use vestibule training with these new employees.Which of the following would be appropriate in this situation?

A)training the employees on the floor after the store has closed
B)having the employees watch a video and then starting them on limited work
C)training the employees in the storage room using experienced employees as "customers"
D)having the employees learn on the job

Question 28

Training typically addresses ___________.

A)the needs of all employees
B)the technical skills of managers
C)the needs of senior management
D)the technical skills of nonmangers

Question 29

You have been given funding for an assistant manager in your department.In the pile of applications,you see someone who graduated from the same university as you did and was a member of a greek organization just as you were.If you decide to only call this applicant for an interview,which of the selection problems have you failed to avoid?

A)rushing
B)stereotyping
C)"like me" syndrome
D)halo and horn effect

Question 30

What is Step 3 if the job instructional training steps?

A)Performance of the task by the trainee
B)Follow-up
C)Performance of the task by the trainer
D)Observation

Question 31

In mechanistic organizations,______________________ perform the evaluations.

A)Peers
B)Managers
C)Individuals
D)Uninvolved third parties

Question 32

Orientation programs should include five important elements.Which of the following elements is not one of the elements.

A)a tour
B)specification of tasks
C)department functions
D)policies

Question 33

________ gives the new employees the chance to "learn the ropes."

A)Training
B)Orientation
C)Development
D)Vestibule training

Question 34

Mary has recently hired a new employee and is beginning the Job Instructional Training.She made him feel at ease,showed him what to do a few times while explaining it,and then gave him some people he can reach out to in the case of any questions.She then proceeded to monitor his work to ensure the quality.What oversight did Mary make?

A)Allowing the trainee to complete the work while explaining all the steps
B)Telling him when he is allowed to take breaks
C)Telling him what he was doing wrong
D)Including other employees in the training process

Question 35

The order in which an interview should take place is ____________.

A)open the interview,ask your questions,present the realistic job preview,close the interview,introduce top candidates to coworkers
B)review the job description,prepare a realistic job preview,ask your questions,introduce top candidates to coworkers,close the interview
C)open the interview,present the realistic job preview,ask your questions,introduce top candidates to coworkers,close the interview
D)open the interview,present the realistic job preview,ask your questions,close the interview,introduce top candidates to coworkers

Question 36

Development is aimed at improving ________________ skills.

A)human,technical,and conceptual
B)technical,human,and communication
C)communication,conceptual,and technical
D)human,communication,and conceptual

Question 37

In which job instructional training step does the trainee receive help on any problems?

A)Step 1
B)Step 2
C)Step 3
D)Step 4

Question 38

Vestibule training is a type of __________.

A)off-the-job training
B)on-the-job training
C)technical training
D)self-guided training

Question 39

Within vestibule training,participants ____________.

A)learn in a simulated environment
B)learn in an authentic environment
C)practice in a solitary environment
D)practice in a competitive environment

Question 40

Within the selection process,tests can be useful in predicting the job success of a candidate as long as the test meets the guidelines for _____________.

A)validity and affirmative action
B)reliability and validity
C)affirmative action and reliability
D)affirmative action,reliability and validity

Question 41

Compensation is the total of an employee's ________________.

A)pay
B)benefits
C)pay and benefits
D)benefits and incentives

Question 42

A rating scale is a performance appraisal checklist which includes rating the employee's quantity of _______.

A)dependability,punctuality,and initiative
B)quality of work,judgment,and attitude
C)quantity of work,quality of work,and involvement in work
D)attitude,peer ratings,and dependability

Question 43

If making a departmental decision,__________ are the most appropriate performance appraisal measurement methods.

A)critical incident files and MBOs
B)rankings and MBOs
C)rankings scales and BARS
D)rankings and rankings scales

Question 44

_______________ can negatively impact morale,job satisfaction,and performance.

A)Evaluative performance appraisal
B)Developmental performance appraisal
C)Employee withdrawal
D)Employee turnover

Question 45

The success of performance appraisals do not lie in the method or form used;it depends on _______.

A)interpersonal coaching skills
B)details on the job description
C)quality of the employee
D)timeliness of the process

Question 46

A developmental performance appraisal is used to _____________ for performance improvements.

A)make decisions
B)make plans
C)make decision and plans
D)make mandates

Question 47

Which of the pay systems compensate based on performance?

A)wages
B)salary
C)incentives
D)wages and salary

Question 48

If making an administrative decision,__________ are the most appropriate performance appraisal measurement methods.

A)critical incident files and MBOs
B)rankings and MBOs
C)rankings scales and BARS
D)rankings and rankings scales

Question 49

People generally do what they are ____________.

A)forced to do
B)asked to do
C)rewarded for doing
D)punished for not doing

Question 50

The American National Standards Institute has outlined the minimum elements of a performance management system for ____________.

A)goal setting,performance review,and performance improvement
B)goal setting,performance review,and salary expectations
C)performance review,salary expectations,and performance improvement
D)salary expectations,performance review,and performance improvement

Question 51

An evaluative performance appraisal can be used to make decisions about all of the following except _____.

A)pay raises
B)hiring
C)demotions
D)transfers

Question 52

___________________ is the evaluation method which seeks input from everyone with whom the employee comes in contact.

A)Comprehensive feedback
B)Total feedback
C)360-degree feedback
D)Complete feedback

Question 53

Tom is a manager at a publishing company and prides himself on having an organic company.Which type of performance appraisal would he be more likely to conduct?

A)Manager evaluation
B)Peer evaluation
C)Uninvolved third party evaluation
D)No evaluation

Question 54

In organic organizations,________________ perform the evaluations.

A)Peers
B)Managers
C)Individuals
D)Uninvolved third parties

Question 55

________________ involves ongoing giving of praise for a job well done to maintain performance or take corrective action when standards are not met.

A)Managing
B)Training
C)Coaching
D)Teaching

Question 56

What should not be considered in the performance appraisal process?

A)The organization's mission
B)The objectives
C)The organization's vision
D)Personal feelings

Question 57

Which of the pay systems compensate on an hourly basis?

A)wages
B)salary
C)incentives
D)wages and salary

Question 58

The concept of employee turnover refers to issues of ____________.

A)retention and promotion
B)retention and demotion
C)termination and demotion
D)termination and retention

Question 59

A ___________ is a performance appraisal method in which a manager keeps a written record of positive and negative performance of employees through the performance period.

A)narrative
B)BARS
C)MBO
D)critical incident file

Question 60

Most managers are not good at being __________ at the same time.

A)judge and friend
B)friend and coach
C)judge and coach
D)friend and mentor

Question 61

Recent research has shown that ____________ is the second most important driver of employee attraction,commitment,and retention.

A)compensation
B)work-life balance
C)benefits
D)safety

Question 62

An important element of the preparation of the trainee is to put the trainee at ease while creating interest in the job and encouraging questions.

Question 63

You have been authorized to hire a new employee in your department.After identifying your job specifications and creating your job description,you see that the new position will need to work some irregular hours and will play an important role in production.Of the types of compensation,which would be the most appropriate for this new position?

A)wages
B)salary
C)commission
D)piece rate

Question 64

Merit raises,bonuses,and commissions are all types of ____________.

A)wages
B)bribes
C)incentives
D)benefits

Question 65

Conducting a developmental and evaluative performance appraisal most often creates the strongest results for the employee.

Question 66

The Family and Medical Leave Act is applicable to _______________.

A)men and women
B)pregnant women
C)only those with children
D)only those who are suffering from illness

Question 67

The concept of comparable worth works mainly to close the pay gap between _________.

A)older and younger employees
B)male and female employees
C)age and gender
D)gender and race

Question 68

It is important to explain task objectives,quantity and quality requirements,and task importance with the employee.

Question 69

Comparable worth is legally prescribed.

Question 70

The requirement to provide up to 12 weeks of unpaid leave due to a serious health condition that makes the employee unable to perform his or her job is the ______________.

A)Workman's Compensation Act
B)Affordable Care Act
C)Family and Dependents Care Act
D)Family and Medical Leave Act

Question 71

Telecommuting is popular because it can _______________.

A)lower costs
B)boost productivity
C)lower costs and boost productivity
D)improve relations

Question 72

Labor unions are organizations which represents employees in the collective bargaining process with employers over _________________.

A)wages,benefits and working conditions
B)wages and benefits but not working conditions
C)working conditions but not wages and benefits
D)working conditions as well as hiring practices

Question 73

Legally required benefits include __________________.

A)workers compensation,Social Security,and paid vacation
B)workers compensation,paid vacation,and unemployment compensation
C)paid vacation,unemployment compensation,and Social Security
D)workers compensation,unemployment compensation,and Social Security

Question 74

__________ is a neutral party that helps management and labor settle their disagreements.

A)An arbitrator
B)A mediator
C)A labor union
D)A collective bargainer

Question 75

A plan which allows employees to select which benefits they want or best suit their needs is called _______.

A)cafeteria plan
B)The Affordable Care Act
C)fast-food plan
D)optional benefits plan

Question 76

The formal performance appraisal often involves the use of a standard form developed by the human resources department to measure employee performance.

Question 77

Which organization works to protect the safety of American workers?

A)ACA
B)NCSS
C)NLRB
D)OSHA

Question 78

__________ makes a binding decision to which all parties must adhere.

A)An arbitrator
B)A mediator
C)A labor union
D)A collective bargainer

Question 79

Job instructional training steps should be taken before extending an employment offer to see if the candidate is equipped for the job.

Question 80

A flexible work practice allows employees _______________.

A)control over when they work
B)control over where they work
C)control over how much they work
D)control over how much,when,and where they work