Deck 13: Communication and Information Technology

Question 1

During Gene's meeting with his manager,his manager emphasized the great work Gene was doing while briefly mentioning areas for improvement.Which of the following types of communication barriers does this situation represent?

A)perception
B)information overload
C)trust and credibility
D)filtering

Answer 1

B

Question 2

After George presented his proposal to the board of directors,he asked if there was anything they did not understand.What was George encouraging?

A)feedback
B)a promotion
C)approval
D)participation

Answer 2

A

Question 3

_____________ are the appropriate channels for delegating tasks,coaching,disciplining,and developing good relationships.

A)Face-to-face conversations
B)Telephone conversations
C)Face-to-face and telephone conversations
D)Meetings and face-to-face conversations

Answer 3

A

Question 4

What process takes place between a sender who encodes a message and transmits it through a channel to a receiver who decodes it and may give feedback?

A)Group process
B)Communication process
C)Quality control process
D)Networking process

Question 5

Telephone conversations are appropriate for all of the following except ___________.

A)quick exchanges
B)discussing personal matters
C)reducing travel
D)checking on the status of a project

Question 6

One of the major disadvantages of oral communications is that __________.

A)it encourages feedback
B)it is fairly easy
C)it is usually fast
D)it leaves a track record

Question 7

Molly and Filippe were having a discussion at work one day about the new computer systems.Molly is British and referred to the new computer system as a smashing success.Filippe heard this and immediately told his supervisor that Molly did not like the new computer system.Which part of the communication process went amiss?

A)Stage 1
B)Stage 2
C)Stage 3
D)Stage 4

Question 8

Which of the following is not considered one of the major communication barriers?

A)noise
B)emotions
C)personality
D)channel selection

Question 9

_________ is the process of transmitting information and meaning.

A)Teamwork
B)Information
C)Communication
D)Analyzing

Question 10

The CEO of ClubCorp told his vice president to cut costs by 10% or unfortunately,other parts of the budget will have to be cut.This illustrates what form of communication flow?

A)downward vertical
B)upward vertical
C)horizontal
D)grapevine

Question 11

___________ are commonly used to send an intraorganizational message.

A)memos
B)letters
C)reports
D)newsletters

Question 12

Getting the listener's full attention,questioning them,and asking them to paraphrase the message are all techniques to overcome which communication barrier?

A)noise
B)information overload
C)channel selection
D)poor listening

Question 13

Lynn is the owner/manager of a fudge factory in the popular resort of Lakeside.She is planning to go on vacation for a week and wants to make sure all the employees know that Juanita,the assistant manager,has legitimate power during the week.Lynn should ___________ describing her plans.

A)send out a newsletter
B)put a notice on the bulletin board in the backroom
C)send out a memo,probably over email
D)send everyone a letter

Question 14

The manager of marketing informed an operations supervisor about the layoffs other departments were experiencing.What form of communication is taking place?

A)downward vertical
B)upward vertical
C)horizontal
D)grapevine

Question 15

Information technology has had a negative impact on _______________.

A)information richness
B)informational correctness
C)work-life balance
D)quality of work

Question 16

When offering a presentation,one need not ____________.

A)discuss the main points in detail
B)create a visual such as PowerPoint
C)end with a summarization of the main points
D)offer a purpose statement to the audience

Question 17

Which of the following is not considered a quality of useful information?

A)timely
B)detailed
C)relevant
D)understandable

Question 18

Molly and Filippe were having a discussion at work one day about the new computer systems.Molly is British and referred to the new computer system as a smashing success.Filippe heard this and immediately told his supervisor that Molly did not like the new computer system.Which communication barrier seems to be at play?

A)perception
B)emotions
C)filtering
D)noise

Question 19

Giving someone a wink or a dirty look would be considered which element of body language?

A)facial expressions
B)vocal quality
C)gestures
D)posture

Question 20

________ is a global collection of computer networks linked together to exchange data and information.

A)Information technology
B)The Internet
C)Cloud computing
D)LinkedIn

Question 21

The best way to ensure that the message has been communicated correctly is to ___________.

A)get feedback from the receiver
B)have the receiver paraphrase the message
C)watch to see if the receiver does what they were told
D)have the receiver tell a third party

Question 22

Macklin is the supervisor of Alice and Connie at a midsized marketing firm.Alice is the manager of social media and Connie is the manager of print media.Macklin has received word that one of their clients has decided they want to reduce the size of the social media marketing and increase the number of print ads they run every month.Immediately after he got the news,Macklin called both women into his office and told them the news.Alice quit on the spot and Connie went back to her office to work on another account.From this story,we can surmise that Macklin did not accomplish which step of the message-sending process where Alice is concerned?

A)stating his communication objectives
B)transmitting his message
C)checking the receiver's understanding
D)getting a commitment and follow up

Question 23

It is important for a manager to be open to feedback because ____________.

A)the receivers are doing most of the work
B)receivers will avoid managers who get upset
C)managers will be able to know the truth through body language
D)managers are usually delivering bad news

Question 24

As general rule,a written message is not appropriate for delivering _________.

A)detailed instructions
B)facts and figures
C)messages to several people
D)a difficult message

Question 25

A message such as "please copy this document" is a simple message and therefore _________.

A)should be offered orally
B)needs minimal planning
C)could be offered in written and oral form
D)might be misinterpreted

Question 26

In the message-sending process,when one transmits their message,they are __________.

A)determining the best way to offer the receiver the message
B)following up on the objectives
C)creating some small-talk
D)telling the receiver the objective of the message

Question 27

Business is booming! Out of excitement,you sent out a memo which told everyone that you would be giving everyone vacations once this quarter's sales figures were posted on August 1st.Subsequently,everyone in your department planned a vacation for August 1st through the 7th.What was wrong with your message?

A)the who: you did not send the message to the correct people
B)the how: you did not encode your message correctly of when the vacations would be
C)the when: you did not send the message at the right time
D)the where: you did not send the message in the correct setting

Question 28

Due to budget cuts,Alec has been asked by his senior managers to lay off three people.Which form of communication should Alec use?

A)oral channels,in a one-on-one setting
B)oral channels,in a group setting
C)written channels,by sending an email to all involved
D)a combined channel,by talking to everyone and then sending out a memo

Question 29

What is the third step of the message-sending process?

A)develop rapport
B)state your communication objective
C)transmit your message
D)check the receivers' understanding

Question 30

When speaking to someone on the phone,one _______________.

A)loses the input from nonverbal cues
B)does not experience as much bias
C)is experiencing the highest levels of media richness
D)could have more media richness from a letter

Question 31

When combining channels,be aware that ___________.

A)people tend to give more weight to nonverbal than verbal elements
B)people tend to give more weight to verbal than nonverbal elements
C)people do not tend to place importance on verbal elements
D)people do not tend to place importance on nonverbal elements

Question 32

What is the first step of the message-sending process?

A)develop rapport
B)state your communication objective
C)transmit your message
D)check the receivers' understanding

Question 33

Media richness refers to the ________________.

A)amount of information
B)meaning conveyed through the message
C)amount of information and meaning conveyed through the message
D)selection of oral or written channels

Question 34

What is the final step of the message-sending process?

A)develop rapport
B)state your communication objective
C)transmit your message
D)get a commitment and follow up

Question 35

Which of the following can be a nonverbal and graphic form of written communication?

A)newsletters and signs
B)reports and memos
C)posters and signs
D)bulletin boards and memos

Question 36

When planning a message,one should not consider _________.

A)what the goal of the message is
B)who might see the message
C)when the message will be transmitted
D)where the message will be transmitted

Question 37

Which of the following is not a good practice for getting feedback on messages?

A)be open to feedback
B)be aware of nonverbal communication
C)ask the receiver if they have any questions
D)ask the receiver to paraphrase the message

Question 38

Macklin is the supervisor of Alice and Connie at a midsized marketing firm.Alice is the manager of social media and Connie is the manager of print media.Macklin has received word that one of their clients has decided they want to reduce the size of the social media marketing and increase the number of print ads they run every month.Immediately after he got the news,Macklin called both women into his office and told them the news.Alice quit on the spot and Connie went back to her office to work on another account.From this story,we can surmise that Macklin has a problem with which step of the message-sending process?

A)stating his communication objectives
B)transmitting his message
C)checking the receiver's understanding
D)getting a commitment and follow up

Question 39

Macklin is the supervisor of Alice and Connie at a midsized marketing firm.Alice is the manager of social media and Connie is the manager of print media.Macklin has received word that one of their clients has decided they want to reduce the size of the social media marketing and increase the number of print ads they run every month.Immediately after he got the news,Macklin called both women into his office and told them the news.Alice quit on the spot and Connie went back to her office to work on another account.From this story,we can surmise that Macklin did not accomplish which step of the message-sending process where Connie is concerned?

A)stating his communication objectives
B)transmitting his message
C)checking the receiver's understanding
D)getting a commitment and follow up

Question 40

Every quarter,Ralph delivers a financial report to the senior managers of his accounting firm.Ralph has good presentation skills and is very thorough in his work but every quarter the senior managers seem to be confused,missing the main point,and have to ask Ralph a variety of questions.What is probably wrong?

A)Ralph is using the wrong numbers
B)Ralph is depending too much on oral communications
C)Ralph is not using PowerPoint in his presentation
D)Ralph is not using enough body language during his presentation

Question 41

One of the problems that receivers have is that they __________.

A)do not want to hear the message
B)start to evaluate while listening to the message
C)do not offer feedback
D)are too busy reading body language

Question 42

The dimensions of emotional intelligence include ______________.

A)self-awareness,self-management,and self-consciousness
B)self-consciousness,self-motivation,and self-management
C)self-management,self-consciousness,and self-awareness
D)self-awareness,self-management,self-motivation

Question 43

Understanding one's own emotions is called ___________.

A)emotional stability
B)emotional intelligence
C)emotional quotient
D)emotional awareness

Question 44

Reflecting responses do not ___________.

A)paraphrase the message
B)communicate understanding
C)include feedback
D)include acceptance

Question 45

___________ will indicate if the receiver has been listening and whether or not he/she can give an appropriate reply.

A)Immediate actions
B)Answering direct questions
C)A written response
D)Body language

Question 46

If you are delivering a message and the receivers have a puzzled look,you can surmise __________.

A)they are upset
B)they are not listening
C)they hate you
D)they do not understand

Question 47

When providing criticism,it is important to do it _______________.

A)quickly,concisely,and publically
B)quickly,concisely,and privately
C)slowly,concisely,and publically
D)slowly,concisely,and privately

Question 48

Regarding the sending of messages,one of the problems with platforms such as Facebook and Instagram is that ___________.

A)they are used by people with low social skills
B)body language must be observed through pictures
C)people give feedback without actually reading the message
D)it is difficult to check for understanding

Question 49

Due to an increase in business,Sharik is going to internally promote someone to assistant manager and hire a new employee to replace the promoted person.Sharik called a meeting of his department and told them the news.Phoung immediately stated that she wanted to position of manager and Devin stated that she knew someone from college that would make a terrific assistant manager.From Phoung's actions,we can surmise that Sharik _______________.

A)is open to feedback
B)is a poor communicator
C)had already told Phoung about the job
D)is good at reading body language

Question 50

The five typical response styles include reflecting,reassuring,_______________.

A)advising,diverting,and probing
B)probing,listening,and advising
C)listening,advising,and probing
D)diverting,probing,and listening

Question 51

"Don't worry,everything will be OK" is an example of a _____________.

A)reassuring response
B)reflective response
C)patronizing response
D)advising response

Question 52

Reflecting responses should not be used in which situation?

A)coaching
B)disciplining
C)counseling
D)encouraging

Question 53

Logan manages a popular laser tag business and oversees 15 employees.Even though he worked his way up and has a good amount of experience,he is careful to not constantly offer advice to his employees.Logan does this because he knows that ____________.

A)they will eventually get so sick of him that they will quit
B)unsolicited advice usually causes employees to become dependent
C)he is such a good communicator,the employees got his message at the meeting
D)he is a poor communicator

Question 54

It is said one needs IQ,EQ and ______________ to succeed.

A)I got a clue
B)insider knowledge
C)the hookup
D)money

Question 55

Active listening includes all of the following except _____________.

A)interpreting the message often
B)mentally repeating the message
C)taking notes
D)reviewing the message

Question 56

An appropriate reflecting response is ___________________.

A)"My checking up on you annoys you?"
B)"What am I doing that annoys you?
C)"You think I am annoying?
D)"Do you think you need to change jobs?"

Question 57

Which of the following is a good probing response?

A)why do you feel this way?
B)what do I do to cause you to feel this?
C)what is your problem?
D)are you having troubles at home?

Question 58

The three parts of the process of receiving messages does not include ___________.

A)listening
B)analyzing
C)feedback
D)checking understanding

Question 59

Due to an increase in business,Sharik is going to internally promote someone to assistant manager and hire a new employee to replace the promoted person.Sharik called a meeting of his department and told them the news.Phoung immediately stated that she wanted to position of manager and Devin stated that she knew someone from college that would make a terrific assistant manager.From this story,we can see that Sharik should have done what where Devin was concerned?

A)talked to her before having the meeting
B)watched her for nonverbal communication
C)given her the message in a written format
D)asked her questions about the message

Question 60

When probing,________ questions are preferable.

A)when
B)where
C)why
D)what

Question 61

Within an information network,the headquarters facility has direct contact with all except _________.

A)telecommuters
B)suppliers
C)databases
D)customers

Question 62

Expert systems are built on a system of _____________ scenarios.

A)if-then
B)what-if
C)why-if
D)if-who

Question 63

___________ refers to understanding and relating to another's feelings.

A)Emotional intelligence
B)Emotional quotient
C)Empathic listening
D)Empathic relationships

Question 64

Upward communication allows employees to participate in management decisions and improves performance.

Question 65

Alenova managers a local perfume shop with three employees.Which of the following would she want to use to manage her payroll?

A)TPS
B)MIS
C)DSS
D)M2M

Question 66

Information networks apply information technology to connect all employees of an organization to ________.

A)suppliers,customers,and competitors
B)suppliers,competitors,and databases
C)suppliers,customers,and databases
D)customers,competitors,and databases

Question 67

The three types of information systems include _____________.

A)TPS,MIS,and M2M
B)TPS,MIS,and DSS
C)MIS,M2M,and TPS
D)M2M,TPS,and DSS

Question 68

Within an information network,customers and suppliers have direct communication.

Question 69

Information networks refer to the technology used to store,process,and distribute useful information.

Question 70

It important to remember that when one gives you criticism,they are probably wanting to __________.

A)break you down
B)see how tough you are
C)help you succeed
D)make themselves feel important

Question 71

Which of the following is not traditionally a part of an information network?

A)competitors
B)customers
C)headquarters
D)suppliers

Question 72

Facebook is considered a type of information network.

Question 73

It does not really matter what someone knows;what counts is how they feel.

Question 74

Filtering is the process of altering or distorting information to project a more favorable image.

Question 75

Executive information systems are a form of ___________.

A)TPS
B)MIS
C)DSS
D)M2M

Question 76

An information system does not have ________________.

A)input
B)output
C)transformation
D)feedback

Question 77

Lavern and Donald are coworkers on a large branding campaign.While the project is on track,Lavern feels that she is doing all of the work and that Donald is treating her like a second class citizen.Lavern comes to you and says "Donald is a complete jerk and he really needs to get fired!" Which of the following is an appropriate response for you to offer her?

A)"You got that right…I cannot stand that guy!"
B)"So it seems you have a problem with Donald.Is there something else going on?
C)"You seem to resent that Donald was hired for the project.Who did you want hired?
D)"You resent Donald for not doing his share of the work;is this what you mean?

Question 78

All of the following are logical uses of Transaction Processing Systems except ___________.

A)running of units or departments
B)recording of sales transactions
C)processing of checks and departments
D)buying and selling of stocks

Question 79

________________ use manager's insights in an interactive computer-based process to assist in making nonroutine decisions.

A)MIS
B)TPS
C)M2M
D)DSS

Question 80

DSS place greater emphasis on integrating external data and information with internal information on critical success factors.