Deck 2: The Environment: Culture, Ethics, and Social Responsibility

Question 1

Kevin has recently graduated from college and is applying for a new job.What might Kevin look at if he wants to find out more information about the company?

A)Mission statement
B)Organization structure
C)Management team
D)Stakeholders in the company

Answer 1

A

Question 2

Peter is starting his own delivery company called "Ding Dong Delivery." He is currently starting the company for his home town and the surrounding area (20-mile radius).Peter currently has $500,000 in capital, an office space with Internet and telephones, and 10 delivery trucks, but no employees.What resource is Peter missing that is crucial for his business to get running?

A)Physical
B)Human
C)Informational
D)Financial

Answer 2

B

Question 3

McDonald's transformation of bread and hamburger meat into one of the best-selling products in the world is an example of utilizing which internal environmental factor?

A)Management and culture
B)Mission
C)Resources
D)Systems process

Answer 3

D

Question 4

Which of the following answers the question, "Who we are as an organization?"

A)Organizational culture
B)Mission statement
C)Internal environment
D)Organizational structure

Question 5

__________ is/are the technology used to transform inputs into outputs.

A)Physical resources
B)Management tools
C)System process
D)Human resources

Question 6

Products and services offered to customers are ________.

A)resources
B)physical inputs
C)outputs
D)internal factors

Question 7

Kim interviewed prospective new employees for ten new jobs in her company.Which internal environmental factor was Kim utilizing?

A)Management and culture
B)Mission
C)Resources
D)Systems process

Question 8

Adilah modified the assembly line at her plant, which produces toy dinosaur figures.By painting the parts before they are assembled, she was able to increase the line's daily production by 5%.This was a change to which part of the systems process?

A)Transformation
B)Feedback
C)Inputs
D)Outputs

Question 9

What does one call the organization's purpose or reason for being?

A)Culture
B)Mission
C)Environment
D)Stakeholders

Question 10

The five components of the internal environment include management and culture, mission, system processes, structure, and ________.

A)resources
B)value
C)quality
D)competition

Question 11

________ are people whose interests are affected by organizational behavior.

A)Managers
B)Employees
C)Stakeholders
D)Customers

Question 12

Jim is the logistics manager and a large portion of his position requires him to utilize computer-driven data to keep track of orders and inventory.Which part of the systems process is Jim most likely exhibiting?

A)Transformation
B)Feedback
C)Inputs
D)Outputs

Question 13

The ___________ include(s) the factors that affect the organization's performance from within its boundaries.

A)internal environment
B)external environment
C)organizational culture
D)external factors

Question 14

An example of a company's mission would be which of the following?

A)Internet systems and telecommunications
B)We focus on bringing the best customer service to anyone in the world.
C)Customer product orders that are filled and shipped to the customer
D)Have a U.S.headquarters and subsidiaries in other countries

Question 15

Hachiro noticed that sales of his bakery's normally best-selling bread decreased after he switched to a different brand of flour.This is an example of a problem at which part of the systems process?

A)Transformation
B)Feedback
C)Inputs
D)Outputs

Question 16

Which of the following provides a means of control to ensure that the inputs and transformation process are producing the desired results?

A)Transformation
B)Outputs
C)Inputs
D)Feedback

Question 17

Which of the following consists of the values, beliefs, and assumptions about appropriate behavior that members of an organization share?

A)Organizational culture
B)Management culture
C)Mission statement
D)Internal environment

Question 18

Which of the following is not part of the systems process?

A)Inputs
B)Outputs
C)Feedback
D)Structure

Question 19

________ is the process that involves everyone in an organization focusing on the customer to continually improve product value.

A)Quality
B)Customer value
C)Systems process
D)Total quality management (TQM)

Question 20

Robert works for Nordstrom and loves coming to his job.He attributes the love for his job to the values and beliefs that the company shares with its employees.Robert's affinity for his job is most likely due to the company's _______

A)organizational culture
B)organizational structure
C)mission statement
D)management team

Question 21

_____ can be considered founders or others who have made outstanding contribution to their organizations.

A)Heroes
B)Slogans
C)Stories
D)CEOs

Question 22

What are the six artifacts of organizational culture?

A)Stories, heroes, slogans, rituals, ceremonies, and behavior
B)Symbols, customers, competition, ceremonies, heroes, and stories
C)Stories, value, symbols, ceremonies, money, and heroes
D)Heroes, slogans, rituals, ceremonies, symbols, and stories

Question 23

How many levels are there in the Levels of Organizational Culture?

A)One
B)Two
C)Three
D)Four

Question 24

_____ is what motivates us to buy products.

A)Quality
B)Envy
C)Value
D)Wealth

Question 25

______ includes the observable things that people do and say or the actions employees take.

A)Assumption
B)Behavior
C)Value
D)Evaluation

Question 26

The Levels of Culture pyramid are comprised of all of the following, except ______________.

A)values and beliefs
B)environment
C)behavior
D)assumptions

Question 27

Organizations with many employees who do not behave as expected have _____ cultures.

A)chaotic
B)strong
C)learning
D)weak

Question 28

In a ______ culture, the group peer pressures nonconformists to behave as expected.

A)strong
B)weak
C)mediocre
D)changing

Question 29

The Japanese term for continuous improvement is ________.

A)Keisatsu
B)Kaizen
C)Kiken
D)Kaishain

Question 30

______ are values and beliefs that are so deeply ingrained they are considered unquestionably true and taken for granted.

A)Laws
B)Imperatives
C)Instincts
D)Assumptions

Question 31

Organizations with strong cultures do all of the following, except ____________.

A)have employees who subconsciously know the shared assumptions
B)consciously know the values and beliefs
C)agree with the shared assumptions, values, and beliefs
D)avoid stagnation and readily undergo change when needed

Question 32

Keeshawn has hired a local advertising firm to create a new logo for his restaurant using the restaurant name.The new logo will be a _________ of the restaurant.

A)slogan
B)symbol
C)story
D)ritual

Question 33

The primary benefits of a strong culture include all of the following, except ____________.

A)unity of direction
B)increased acceptance of nonconformists
C)easier-to-reach consensus
D)easier communication

Question 34

Jan, an employee of a distribution company, never speaks to anyone in her office.From when she arrives to when she leaves, no one around her talks during the work day.Though she has never been told she cannot mingle with her coworkers, Jan feels as though she is not allowed to do so, since no one ever does.Jan made her decision based on the ______________ of her coworkers.

A)values
B)behaviors
C)beliefs
D)assumptions

Question 35

Symbolic leaders do all of the following, except _____________.

A)manage, change, and merge cultures
B)articulate a vision for an organization
C)reinforce the culture through slogans
D)impose cultural values

Question 36

Employees learn organizational culture primarily through ____________.

A)observing people and events
B)interacting with their supervisor
C)orientation training programs
D)listening to customers' comments about the organization

Question 37

What are the two primary principles of Total Quality Management (TQM)?

A)Focusing on delivering customer value and continually improving the system and its processes
B)Focusing on delivering customer value and continually developing new products
C)Focusing on controlling costs and continually improving the system and its processes
D)Focusing on controlling costs and continually developing new products

Question 38

________ articulate a vision for an organization and reinforce the culture through slogans, symbols, and ceremonies.

A)Mid-level managers
B)Symbolic leaders
C)Salespeople
D)Consumers

Question 39

_________ is the perceived benefit of a product, used by customers to determine whether to buy the product.

A)Customer quality
B)Customer wealth
C)Customer value
D)Customer thought process

Question 40

Which of the following cultural artifacts is critical to Level 2 culture as a way of expressing organizations' key values?

A)Heroes
B)Rituals
C)Slogans
D)Stories

Question 41

The _________ includes the factors outside its boundaries that affect a business's performance.

A)business environment
B)internal environment
C)external environment
D)competitive environment

Question 42

____________ design a desirable future and invent ways of bringing it about.

A)Proactive managers
B)Reactive managers
C)Responsive managers
D)Interactive managers

Question 43

The standards of right and wrong that influence behavior are ____________.

A)morals
B)laws
C)values
D)ethics

Question 44

Vijay works in a retail store.He noticed that all of the other employees give their friends their employee discount, and the manager doesn't seem to mind.However, when Vijay's friends asked him to do the same, he declined.He told them, "I think it's wrong, even if everyone else is doing it." This is an example of ____________.

A)preconventional behavior
B)conventional behavior
C)nonconventional behavior
D)postconventional behavior

Question 45

Which managers make changes only when forced to by external factors?

A)Proactive managers
B)Reactive managers
C)Responsive managers
D)Interactive managers

Question 46

Kala works in a retail store and a manager caught her giving her employee discount to her friends.When asked why she would do this, she said, "All of the other employees give their friends discounts, so I did, too." This is an example of ____________.

A)preconventional behavior
B)conventional behavior
C)nonconventional behavior
D)postconventional behavior

Question 47

____________ try to adapt to the environment by predicting and preparing for change before they are required to do so.

A)Proactive managers
B)Reactive managers
C)Responsive managers
D)Interactive managers

Question 48

Ron Johnson, the former CEO of JC Penney, was fired after 17 months on the job when the many changes he made throughout the company resulted in a drastic drop in profits.What major external environmental factor pressured the board of directors to let him go?

A)Shareholders
B)Suppliers
C)Labor force
D)Society

Question 49

Which of the following is not critical to continuous improvements in learning organizations?

A)Integrating opportunities
B)Solving problems
C)Identifying opportunities
D)Exploiting opportunities

Question 50

Which of these is not a general external environmental factor?

A)Customers
B)Society
C)Technology
D)Governments

Question 51

A ________ has a culture that values sharing knowledge so as to adapt to the changing environment and continuously improve.

A)symbolic organization
B)learning organization
C)changing organization
D)values organization

Question 52

At which level of moral development do leaders use their position to gain personal advantages?

A)Preconventional behavior
B)Conventional behavior
C)Nonconventional behavior
D)Postconventional behavior

Question 53

The ____________ Act was passed in 2002 to tighten laws affecting business ethics.

A)Sherman Anti-Trust
B)Racketeer Influenced and Corrupt Organizations
C)Sarbanes-Oxley
D)Taft Hartley

Question 54

When we behave unethically, we often justify the behavior to protect our ______ so that we do not have to feel bad.

A)personal gain
B)self-concept
C)personal ability
D)self-awareness

Question 55

Renata's video rental store has seen a drastic decline in business over the past five years.What major external environmental factor is to blame?

A)Shareholders
B)Suppliers
C)Labor force
D)Technology

Question 56

All of the following are situations in which unethical behavior is more likely, except ____________.

A)when employees are supervised in a noncompetitive situation
B)when performance falls below aspiration levels
C)when unethical behavior is not punished
D)when there is no formal ethics policy

Question 57

Business environments generally change at a(n) ____ pace.

A)steady
B)slow
C)fast
D)irregular

Question 58

______ refers to distinguishing right from wrong and choosing to do the right thing.

A)Ethical choices
B)Personality traits
C)Moral development
D)The golden rule

Question 59

Julia runs a sporting goods business that supplies equipment for the schools in her area.She is forced to delay her shipment of equipment this week because some of the tennis balls were shipped late from the factory.What major external environmental factor is to blame?

A)Competition
B)Suppliers
C)Labor force
D)Technology

Question 60

______ is searching for important events or issues that might affect the firm.

A)Opportunity scanning
B)Competitive scanning
C)Strategic scanning
D)Environmental scanning

Question 61

Joaquin is a human resource manager for a midsize corporate firm.He recently had improvements done to his offices that have saved the company more than 25% of operating costs due to the energy-saving upgrades.Joaquin is now trying to convince the rest of the department managers to commit to similar improvements.Joaquin is advocating for company _______________.

A)transformation
B)sustainability
C)LEED
D)customer value

Question 62

After the oil spill by BP in the Gulf of Mexico, BP began cleaning up the shores and investing their time and money in the affected ports, cities, and businesses in order to regain more customers again.This is an example of ____________

A)corporate social responsibility
B)total quality management (TQM)
C)ethical relations
D)social quality management

Question 63

Social responsibility is the conscious effort to operate in a manner that creates a win-win situation for__________.

A)all shareholders
B)all stakeholders
C)all employees
D)the organization

Question 64

When Walmart stated that it would cut nearly 20 million metric tons of greenhouse gas emissions from its supply chain, it pressured all of the suppliers to meet its _____________ standards.

A)ethical
B)sustainability
C)performance
D)LEED

Question 65

Strengthening an organizational culture is not a program with a starting and ending date; it is an ongoing process.

Question 66

___________means trying to creating a win-win situation for all relevant stakeholders so that everyone benefits from the decision.

A)Code of ethics
B)Stakeholders' approach to ethics
C)The golden rule
D)Social responsibility

Question 67

Joaquin is a human resource manager for a midsize corporate firm.The recent construction project that was completed in his department has been approved by the rest of the corporation because of his energy-saving improvements, which are providing an overall reduction of natural resources by the firm.The project was a win-win for all the stakeholders.This is considered to be ____________.

A)social responsibility
B)Total Quality Management (TQM)
C)resource optimization
D)competitive advantage

Question 68

Stakeholders are people whose interests are affected by organization behavior.

Question 69

Corporate social responsibility (CSR) has been called enlightened self-interest because firms will be motivated to engage in CSR activities when ____________.

A)customers demand it
B)competitors engage in similar activities
C)laws are passed that require it
D)the benefits outweigh the costs

Question 70

Unethical behavior in which companies deceptively use public relations or other marketing messages to promote the perception that an organization's products, aims, or policies are environmentally friendly is called ____________.

A)corporate greening
B)greenwashing
C)greenlighting
D)greenification

Question 71

Socially responsible managers focus on measuring profits, corporate social responsibility, and environmental impact.This is sometimes referred to as the ____________.

A)triple measures of success
B)triple outcomes assessment
C)triple bottom line
D)triple stakeholder benefit

Question 72

Jela works for a company that creates parts for playground slides.He noticed that during production, several parts were not passing necessary tests to ensure top-notch safety requirements.When he told his manager, she said not to worry about it because it was only a few of them and no one would notice.Jela believed this to be wrong and went to the media with this information.Jela is an example of a/an _________.

A)mole
B)whistle-blower
C)instigator
D)informant

Question 73

_____________ meets the needs of the present world without compromising the ability of future generations to meet their own needs.

A)Moral development
B)Sustainability
C)Global sourcing
D)Social responsibility

Question 74

________________ hold(s) the ultimate responsibility for the ethical behaviors in an organization.

A)Management
B)The employees
C)Human resources
D)Stakeholders

Question 75

Which of the following is the first of the four questions in the four-way test?

A)Is it fair to all concerned?
B)Would I be proud to tell relevant stakeholders my decision?
C)Is it the truth?
D)Will it build goodwill and better friendship?

Question 76

The collective behavior by _____________ establishes a company's ethical conduct.

A)top management
B)stakeholders
C)employees
D)stockholders

Question 77

The five components of internal environment include mission, value, system processes, resources, and organization.

Question 78

Joaquin, the human resource manager for his company, is reviewing current laws and ethics with three of his employees who will be travelling overseas for a nine-month business partnership with a foreign company.The laws they are reviewing are only accountable to U.S.companies regarding bribery.What act is Joaquin reviewing with his employees?

A)FICA
B)FERPA
C)FMLA
D)FCPA

Question 79

An organization's culture is manifested in the key values and principles that leaders preach and practice and in its employees' attitudes and behavior.

Question 80

Employees should be encouraged to expose what they believe to be unethical behavior by their fellow employees.This is called _____________.

A)social responsibility
B)whistle-blowing
C)ethical reporting
D)social auditing