Deck 15: The Evolution and Future of Training and Development

Question 1

The Composite Learning Index draws a positive relationship between individual lifelong learning and the economic strength of Canada.

Answer 1

True

Question 2

The Canadian Council on Learning developed a Composite Learning Index (CLI)which includes four so-called pillars.Pillar number one of this scheme,"learning to do," includes elements of computer literacy.

Answer 2

False

Question 3

Three advantages associated with outsourcing of training and development programs are cost,variety,and improved in-house training skills.

Answer 3

False

Question 4

Evidence appears to support the notion that Canada is moving in the right direction on many different facets of lifelong learning.

Question 5

The role of a trainer is from a knowledge-keeper to a knowledge-facilitator.

Question 6

Lifelong learning is an approach to one's life philosophy that recognizes that learning takes place throughout a person's life and involves all aspects of one's life.

Question 7

The usage of external providers of training and development services is referenced in the textbook as in-housing sourcing.

Question 8

The Canadian Society for Training and Development produced a Member Code of Ethics.The salient themes include confidentiality,professional conduct,and compliance with all laws.

Question 9

Evidence provided in the textbook indicates a shift in training philosophy away from instructor led to a philosophy that embraces other methods including blended-training and collaborative learning approach.

Question 10

TELUS's philosophical change in training approach resulted in a complete review of training methodologies and an increase in the number of external service providers.The rationale for increasing the number of providers was centred on the need to have a much more focused approach to training content.

Question 11

Variables such as demographics,industry-centric learning,changes in the nature of work,and social media are the driving forces behind the concept of Learning 2.0.

Question 12

According to the Conference Board of Canada,the role of a learning and development professionals has expanded to include supporting and enabling knowledge dissemination.

Question 13

The textbook identifies a series of variables that are critical in extracting value from outsourcing training and development services.High on that list is having a high trust level between the organization and the service provider.

Question 14

Outsourcing does have certain risks such as a loss of control and potential lack of congruency between the training program and desired outcomes.

Question 15

The evolution of training and development over the last 10 years would include a movement away from formal learning and group focused to social learning and individual focused.

Question 16

The Canadian Society for Training and Development identified a series of competencies for training professionals organized in five major categories.Under this scheme,engaging learners would be included under the third category.

Question 17

One ethical issue of particular concern is the refusal of employees from attending a training program,which can result in workplace discrimination and human rights complaints.

Question 18

Training and development play a critical role in helping organizations meet the challenges of an increasingly static and competitive environment.

Question 19

According to the textbook,a high number of human resource departments report high dissatisfaction levels with their external training and development suppliers.

Question 20

The American Society for Training and Development competency model has three tiers including foundation,design,and execution

Question 21

Which of the following competencies are found in the foundation level of the ASTD Competency Model for Interpersonal Competencies?

A) demonstrating adaptability
B) modeling personal development
C) thinking strategically
D) leveraging diversity

Question 22

Which of the following is NOT a category included in the Canadian Society for Training and Development competencies framework?

A) assessing performance needs for organizations/individuals
B) designing training programs
C) expanding research in the field of training and development
D) evaluating training programs

Question 23

Which of the following areas of expertise supported by technology is NOT found in the focus level of the ASTD Competency Model?

A) facilitating organizational change
B) managing organizational knowledge
C) improving human performance
D) applying business acumen

Question 24

What conclusion do the authors of the textbook make about the state of productivity and adult literacy levels in Canada?

A) both productivity and literacy levels in Canada remain low
B) productivity gains have been significant, while literacy levels remain static
C) both are improving at a much higher rate when compared to other industrialized countries
D) productivity and literacy have become Canada's competitive advantage

Question 25

Which of the following best captures the spirit of Learning 2.0?

A) training and development services are provided by external sources
B) exclusive usage of e-learning approaches
C) a philosophy focused of disciplined learning program evaluation
D) trainee-initiated and collaborative

Question 26

Which of the four pillars of lifelong learning would include employees developing critical thinking skills?

A) learning to know
B) learning to do
C) learning to live
D) learning to solve problems

Question 27

A particular company is experiencing significant enterprise-level transformation.Simply put,the marketplace is evolving and the enterprise needs to adapt.What focus level of the ASTD Competency Model would include the competency dealing with this challenge?

A) analyzing needs
B) facilitating organizational change
C) applying business acumen
D) demonstrating adaptability

Question 28

Which term best describes the current role of internal training departments?

A) HR experts
B) strategic partners
C) training and development experts
D) training and development service providers

Question 29

Which of the following is a negative issue associated with outsourcing training and development services?

A) confidentiality issues
B) cost issues
C) flexibility of content issues
D) negative trainees' reactions issues

Question 30

According to the Canadian Council on Learning,which of the following is not a pillar of lifelong learning?

A) learning to know
B) learning to err
C) learning to do
D) learning to be

Question 31

What was the catalyst behind TELUS changing its corporate-learning philosophy?

A) realization of the significant role technology plays in learning
B) the result of a strategic corporate level review of their processes
C) realization that internal programs were simply too expensive
D) realization that learning is not an event but rather an ongoing multifaceted process

Question 32

The modern training and development professional may need to "wear many hats." Which of the following is potentially NOT an additional role played by training professionals?

A) knowledge custodian
B) change management
C) managing organizational knowledge
D) talent management

Question 33

The textbook cites a study identifying the top reasons for outsourcing training and development services.Which of the following is NOT included in that study?

A) cost savings
B) time savings
C) compliance and accuracy
D) ROI improvements

Question 34

Which of the following is NOT included in the Member Code of Ethics established by the Canadian Society for Training and Development?

A) respect individual rights
B) support the growth of the CSTD
C) trainers should use only original material
D) ensure client confidentiality

Question 35

What type of challenge did TELUS's original process for sourcing external training service providers create for the company?

A) lack of consistency by vendors in interpreting TELUS's training requirements
B) a negative ROI associated with many of their training initiatives
C) lack of an integrated corporate-wide strategic training process
D) a few vendors controlling the majority of training programs, leading to complacency and a general lack of creativity in training delivery

Question 36

An organization needs to increase the level of cultural sensitivity training.A review of internal expertise indicates a lack of knowledge within the organization.What is the most likely option available to this organization?

A) outsource this particular program
B) use internal sources as coaches
C) provide on-the-job training to employees
D) develop an online training program

Question 37

Which of the following variables did NOT provide the catalyst for the introduction of Learning 2.0?

A) the nature of work
B) static environment
C) the need to collaborate
D) demographics

Question 38

Which of the following best describes the current pattern of corporate expenditures associated with external training service providers?

A) decreasing at an increasing rate
B) increasing at an increasing rate
C) increasing at a very small rate
D) flat

Question 39

A trainer claims a training program will provide an organization with a ROI of 500 percent in order to secure a training contract.In fact,the training program provides,in a best case scenario,a ROI of only 5 percent.This fact is known to the trainer prior to training.According to Lowman,which ethical guideline has this trainer violated?

A) voluntary consent
B) values
C) competency
D) cost-effectiveness

Question 40

Which of the following competencies are found in the foundation level of the ASTD Competency Model for Business/Management Competencies?

A) building trust
B) communicating effectively
C) driving results
D) networking and partnering

Question 41

Define and discuss the ethics of training and development.

Question 42

You have been tasked by your university to design and deliver a training program that will help new students better adapt to university life.Use Lowman's ethical guidelines in developing such a training initiative.

Question 43

Describe the benefits and risks of outsourcing of training.

Question 44

Describe how an aging workforce impacts the training and development function.

Question 45

Define and describe lifelong learning and the impact it will have on how skills development will occur.What impact will lifelong learning have on communities,organizations,and individuals?