Deck 7: On-The-Job Training Methods

Question 1

Coaching and mentoring are synonymous,focusing on broad skill needs of trainees.

Answer 1

False

Question 2

Marie,an experienced co-worker,tells the trainee the following: "in a couple of hours you will have mastered this machine." Marie is attempting to elevate the trainee's self-efficacy.

Answer 2

True

Question 3

The preparation step of job instruction training includes a communication strategy and determining the knowledge and skills of the trainee.

Answer 3

True

Question 4

The textbook indicates that mentoring relationships are enhanced if the mentee has a formal reporting relationship to the mentor.

Question 5

Apprenticeship is a training method involving a tri-party agreement between labour,the government,and a training organization.

Question 6

Evidence provided in the textbook indicates that apprenticeships offer a positive return on investment to industry.

Question 7

Studies seem to indicate a negative relationship between training effectiveness and on-the-job training structure.

Question 8

The textbook identifies numerous advantages of apprenticeship programs to Canadian organizations including higher productivity,enhanced reputation,and higher turnover cost.

Question 9

An effective mentoring program should take into consideration corporate goals.

Question 10

In order for coaching to be effective a few critical elements are needed.Some of the most important are trust between coach and trainee and a planned approach to the process.

Question 11

Job rotation is a training method in which trainees are exposed to different jobs.To be effective,these roles must be of increasing responsibility.

Question 12

The most widely used on-the-job training method is the lecture.

Question 13

One often-cited issue with on-the-job training is the lack training skills possessed by trainers.

Question 14

One of the most important advantages of the job rotation approach is that it eliminates the need to consider the trainee's existing skill set,hence speeding up the training process.

Question 15

One of the attractive features of on-the-job training is its relatively low initial cost.

Question 16

One of the critical steps in job instruction training is performance.

Question 17

The choice of on-the-job,off-the-job,or blended training should be anchored on training needs and objectives.

Question 18

On-the-job training has been described as the most misused method of training.

Question 19

Mentors play two major roles including career support and psychosocial support.

Question 20

The Canadian Armed Forces formalized the notion of on-the-job training during WWII.

Question 21

Which component in the preparation step of instructional training attempts to answer for the trainee the question "What is in it for me"?

A) instruction
B) showing personal advantage
C) guaranteeing the learning
D) removing obstacles to change

Question 22

According to the textbook,which of the following is NOT considered an advantage of an on-the-job training method?

A) less expensive versus traditional off-the-job training methods
B) if planned properly it tends to be more effective
C) fewer productivity gains and fewer rejects produced
D) if structured properly, trainees will acquire skills faster

Question 23

Which off-the-job training method is similar to job instruction training because both techniques rely on observation,rehearsal,reinforcement,and transfer?

A) case incident
B) simulation
C) role play
D) behaviour modelling

Question 24

Which of the following is NOT a rationale for asking trainees to perform less difficult parts of the job first in the performance phase of job instruction training?

A) success builds confidence
B) minimizes trainees' level of frustration
C) establishes trust between trainer and trainee
D) trainees' self-efficacy will increase

Question 25

What is the most significant input required when building interest for job instruction training?

A) finding the appropriate rewards
B) establishing common ground
C) developing training enthusiasm
D) preparing measurable objectives

Question 26

Judy,a business school associate dean,decides she wants to have more exposure to how her professors engage students in the classroom.What approach to on-the-job training should Judy use?

A) view and provide feedback
B) following Nellie
C) job aid
D) coaching

Question 27

What is the most likely explanation for the popularity of on-the-job training programs in small to medium size enterprises?

A) they require a smaller human resource department
B) they are less expensive
C) they are much more flexible and offer lower training transfer rates
D) more experienced employees make the best instructors

Question 28

From the perspective of a company,what are the advantages of cross-training or job rotation?

A) greater staff flexibility and cross-pollination of skill sets
B) lower employee engagement and general attitude toward the company
C) less expensive way of introducing job enlargement to employees
D) decreased number of job specifications and job descriptions

Question 29

What term describes performance aids that leverage technology?

A) electronic performance-support systems
B) electronic aid-support systems
C) digital enhanced-support systems
D) performance-support platforms

Question 30

From the perspective of an employee,what are some of the benefits associated with job rotation?

A) greater responsibility and accountability
B) indication that the company takes employee development seriously
C) opportunities for greater remuneration and enhanced career opportunities
D) more work for the same level of pay

Question 31

What was the motivation behind White Spot starting its in-house Red Seal Certification program?

A) because it wanted to increase the skills and numbers of certified chefs in its restaurants
B) because a large supply of certified chefs was available from culinary schools
C) because it is cheaper to train than to hire
D) because of the tax benefits associated with in-house training expenditures and government grants

Question 32

From a trainer's perspective,what is the reasoning behind using performance aids on-the-job?

A) All employees require tools to do their jobs.
B) Trainees do not always perform consistently.
C) Trainees develop shortcuts to keep up with the work.
D) Memorization of tasks takes too much training time.

Question 33

Which of the following does NOT occur during the instruction step in job instruction training?

A) point out possible difficulties
B) increase trainees' self-efficacy
C) solicit questions from trainees
D) explain the why and how

Question 34

Which of the following training methods are NOT considered on-the-job?

A) mentoring and coaching
B) apprenticeship and job rotation
C) performance aid and coaching
D) simulation and lecture

Question 35

In order for job rotation to be effective,what should a human resource department consider at a strategic level?

A) Job rotations should be provided to employees in non-management roles.
B) Job rotations replace more traditional training methods, saving money and time.
C) Job rotations become a de facto career planning tool.
D) Job rotations should be integrated into the overall corporate human resource plan.

Question 36

Job instruction training has four steps: preparation,instruction,performance,and follow-up.In which step does the trainer attempt to build the trainee's belief that he/she will be successful?

A) follow-up
B) performance
C) instruction
D) preparation

Question 37

The supervisor allows the trainee to complete the entire job during job instruction training.What type of intervention should the supervisor use to encourage successful job completion with appropriate behaviours by the trainee?

A) reinforce correct behaviour
B) determine the level of comprehension
C) encourage questions
D) tell why, as well as how

Question 38

What term describes a pre-flight checklist used by a pilot to ensure that all pre-flight procedures have been properly executed?

A) pilot checklist
B) procedure sequence
C) performance aid
D) job instruction procedure

Question 39

Which of the following is one of the four rules developed by Sloman for effective on-the-job training?

A) On-the-job training should be mutually exclusive of other methods.
B) Special attention should be taken in choosing trainers.
C) Job instruction training should be managed differently from other types of training.
D) Trainers should be used who have extensive organizational knowledge.

Question 40

Which of the following occurs during the performance step in job instruction training?

A) safety is especially important
B) show why the job is important
C) allow the trainee to complete all the steps
D) break the job into tasks

Question 41

Identify and describe some of the benefits associated with using on-the-job training methods?

Question 42

Describe at least three advantages of using performance aids as an on-the-job training method.

Question 43

Which of the following areas is NOT identified in the textbook as an important issue to consider when designing a mentoring program?

A) ensure a feedback process is in place
B) ensure appropriate levels of funding are available
C) ensure success factors are identified
D) ensure linkages between program goals and business goals are identified

Question 44

When comparing off-the-job training to on-the-job training,which statement is true according to the text?

A) off-the-job training is generally less efficient than on-the-job training
B) off-the-job training has less control over the learning environment than on-the-job training
C) off-the-job training has a narrower variety of training methods than on-the-job training
D) off-the-job training can be much more costly than on-the-job training

Question 45

Identify and briefly describe some of the problems associated with on-the-job training.

Question 46

What are the salient foci of the coaching training method?

A) identify employees that may be ready for promotions and enhance employees' skills, knowledge, and abilities
B) prepare employees for promotions while mitigating current employees' weaknesses
C) mitigate employees' weaknesses and identify potential opportunities
D) improve employees' strengths and potential

Question 47

What are the critical deliverables of the Standards Red Seal Program in Canada?

A) consistency of training and promoting skill labour mobility across Canada
B) consistency of training and promoting skill development in white-collar occupations
C) consistency of training and delivering cost-recovery programs across Canada
D) consistency of training and ensuring the specific needs of companies are met

Question 48

Compare and contrast mentoring and coaching.

Question 49

How much is the taxable cash grant for apprentices under the Apprenticeship Completion Grant who complete their apprenticeship training in a designated Red Seal Trade?

A) $500
B) $2,000
C) $5,000
D) $10,000

Question 50

What training method shares characteristics similar to mentoring with one significant difference: scope or focus?

A) apprenticeship
B) job instruction
C) behaviour modelling
D) coaching

Question 51

According to the textbook,what are the reasons to justify employers' reluctance to participate in apprenticeship programs?

A) most employers already have in-house programs that mimic apprenticeships
B) employers simply do not see the benefits
C) most employers do not have the required trainers needed to support the on-the-job portion of the program
D) participation by employers requires overcoming significant "red tape"

Question 52

What branch(s)of government has administrative control over apprenticeship programs in Canada?

A) the federal and provincial governments
B) municipal government and Human Resources Canada
C) provincial and municipal governments
D) provincial and territorial governments

Question 53

According to the evidence provided in the textbook,the return on investment and pay-back period of apprenticeship programs is best described by which of the following statements?

A) negative return on investment and short pay-back periods
B) neutral return on investment and fairly long pay-back periods
C) positive return on investment and short pay-back periods
D) positive return on investment and long pay-back periods

Question 54

What is the training method that requires cooperation among three parties: labour,industry,and government?

A) simulations
B) mentoring
C) apprenticeship
D) job instruction

Question 55

Explain the three stages of the preparation phase of job instruction training that concern the trainee.