Deck 13: Training Programs

Question 1

The cost of workplace injuries in Canada is estimated to exceed $12 billion a year.

Answer 1

True

Question 2

A good framework that may provide an opportunity for a company to significantly reduce or even eliminate sexual harassment at work should include the following: 1)have a sexual harassment policy,2)have a procedure in place for reporting sexual harassment,and 3)provide sexual harassment education coupled with ensuring everyone is familiar with the policy and filling process.

Answer 2

True

Question 3

To be most effective,ethics training programs should be voluntary for employees who will potentially make ethical decisions in their jobs.

Answer 3

False

Question 4

Team training focuses on two general types of skills including behavioural skills and teamwork skills.

Question 5

Globalization has made technical skills training of paramount importance for Canadian organizations.

Question 6

Sexual harassment training fundamentally attempts to create a strong understanding for what may constitute sexual harassment in the workplace.

Question 7

Organizations that offer excellent customer service also tend to spend less on customer service training.This is a result of having hiring strategies that identify employees with customer-centric skills.

Question 8

In addition to improving communication skills,the orientation program at North York General Hospital was designed to help new nurses become more comfortable working side by side with community outreach workers

Question 9

Most Canadian companies offer some kind of basic skills training.

Question 10

Computer software training is described in the textbook as unstructured,unplanned,and an informal means of delivering information on the usage of computer software.

Question 11

Workplace Hazardous Materials Information System (WHMIS)has at its core employee training primarily focused on developing practices that mitigate the hazardous nature of work in the oil industry.

Question 12

Sales professionals are being trained to focus on becoming strategic partners,focusing on enhanced relationships while offering customer-centric solutions.

Question 13

Organizations that have introduced essential skills training have realized improvements in productivity,morale,and a noticeable increase in absenteeism.

Question 14

According to the Conference Board of Canada,47 percent of Canadian organizations provide diversity training to employees.

Question 15

Effective orientation programs are linked with better organizational performance and are important tools in shaping the culture of organizations.

Question 16

Company ABC Ltd.embarked on a training program focused on providing employees with the required skills to continuously look for ways to improve work processes in its factory floor.ABC Ltd.is most likely incorporating TQP in its work processes.

Question 17

Low literary levels have a detrimental impact on Canadian companies' ability to compete in a global environment.

Question 18

Formal orientation and training programs are one of the main methods used by organizations to socialize new employees.

Question 19

The level of cross-cultural training rigour required for a foreign assignment is linked to three dimensions: communication toughness,cultural toughness,and the expatriate's mental toughness.

Question 20

Evidence on safety training suggests that instructional methods such as simulations and hands-on training have a positive impact on trainees' ability to learn and transfer.

Question 21

What percentage of overall training content provided by Canadian organizations is devoted to essential skills training

A)10 percent
B)20 percent
C)29 percent
D)2 percent

Question 22

Which of the following statements best describes the concept of essential skills training

A)providing employees with the basic skills to perform their jobs and adapt to change
B)providing employees with the essential skills to facilitate corporate objectives
C)providing employees with essential interpersonal skills training
D)providing employees with the essential technical training

Question 23

Your organization is experiencing increasing costs associated with work-related injuries.You have been tasked with developing a training program focusing on how to reduce work-related injuries.Which of the following training methods is likely to be less effective

A)behaviour modelling
B)simulations
C)hands-on training
D)lectures

Question 24

Approximately how many Canadian workers are injured or die in work-related accidents

A)340 000
B)750 000
C)650 000
D)102 000

Question 25

You have been asked to recommend a targeted and structured training program to ensure new employees are introduced to and support the current corporate culture.Which of the following is likely to be your recommendation

A)cross-cultural training
B)basic skills training
C)orientation training
D)team training

Question 26

Which of the following statements relating to essential skills is congruent with material presented in the textbook

A)Canadian companies lose approximately $180 billion annually in business opportunities as a result of poor essential skills in the Canadian workforce
B)Canadian companies must first provide trainees with essential skills training before they can reap benefits associated with other training programs and initiatives
C)Canadian companies that invest in essential skills training tend to have higher productivity and higher rates of absenteeism
D)Canada on average does better than its main trading partners in having employees with strong essential skills

Question 27

What do managers receive at EllisDon when new employees provide positive feedback about their work experience

A)a congratulatory e-mail
B)a leather portfolio with the company's logo
C)a small financial reward at the end of the fiscal year
D)an in-person visit from a regional vice president

Question 28

At EllisDon,what are managers encouraged to do with new employees at the two-month point

A)work in concert to develop a performance contract
B)sit down for an informal meeting
C)provide the HR department with a preliminary performance evaluation
D)sit down for a review of HR-related policies and procedures

Question 29

Which type of training content is most popular among Canadian organizations

A)professional skills training
B)information technology skills training
C)basic skills training
D)management and supervisory skills

Question 30

What type of training addresses basic numeracy and literacy issues among employees

A)essential skills training
B)everyday skills training
C)foundational skills training
D)cognitive skills training

Question 31

What is the estimated annual cost of workplace injuries in Canada

A)$125 million
B)$120 million
C)$1.2 billion
D)$12 billion

Question 32

According to the Conference Board of Canada,what percentage of Canadians do not read well enough to meet day-to-day needs

A)29 percent
B)36 percent
C)42 percent
D)58 percent

Question 33

Which of the following is NOT a component of WHMIS training for employees

A)identify WHMIS hazard symbols
B)read and apply information on the MSDS
C)practise clean-up techniques for hazardous chemicals
D)read WHMIS supplier and workplace labels

Question 34

What specific essential skills training benefits does the textbook identify as being employee-centric

A)improvements in productivity
B)lower absenteeism and lower turnover
C)improved likelihood of being promoted
D)better quality of products and services

Question 35

Which of the following is NOT typical content in orientation training programs

A)health and safety
B)cross-functional training
C)HR policies and procedures
D)terms and conditions of employment

Question 36

Which of the following is NOT one of the training methods used by North York General Hospital in its orientation program

A)simulations
B)mentoring
C)role modelling
D)"shadowing" senior nurses

Question 37

A manufacturing company has just been retrofitted with the latest in computer-assisted assembly systems.Which of the following terms best describes the general type of training employees are likely to receive

A)essential skills training
B)technical skills training
C)total quality training
D)six-sigma training

Question 38

Which of the following statements is supported by material presented in the textbook relating to the current level of health and safety training in Canada

A)Canadian companies spend more on safety training than any other industrialized country
B)Canadians simply do not receive adequate safety training
C)only one in two Canadians received adequate health and safety training
D)studies appear to indicate a negative relationship between health and safety training levels and safety performance by Canadian companies

Question 39

What is the most likely explanation for why manufacturing companies provide so much technical skills training in Canada

A)low numeracy and literacy levels
B)more and more organizations are using computers to drive up productivity
C)change and global competition
D)long technology product cycles

Question 40

What type of training program would you recommend to an organization if the learning outcomes associated with the program were targeting the employee socialization process

A)basic company culture training
B)orientation training
C)new employee training
D)cross-cultural training

Question 41

What contributory factor is associated with exceptional customer service

A)selection and recruitment
B)training commitment
C)education levels
D)management

Question 42

The intended outcome of current sales training programs is for sales professionals to become which of the following

A)strategic partners
B)suppliers
C)vendors
D)product experts

Question 43

The textbook offers a series of recommendations to help organizations effectively deal with and prevent sexual harassment at work.Which of the following is NOT one of those recommendations

A)educate employees about sexual harassment
B)develop sexual harassment policies
C)develop procedures for filing complaints
D)develop rewards for departments that do not report any type of harassment

Question 44

Research on team training has found it has a positive effect on several learning outcomes.Which of the following has NOT been identified in the textbook as one of those outcomes

A)performance outcomes
B)affective outcomes
C)cognitive outcomes
D)essential skills outcomes

Question 45

What are the foci of total quality management training

A)quality improvements, teamwork, continuous improvement, and customers focus
B)management skills, teamwork, quality improvements, and communication
C)customer focus, communication, ethics, and quantity improvements
D)technical skills, quality improvements, management skills, and productivity

Question 46

Describe the components that should be included in an effective ethics training program.

Question 47

Team training focuses on two general types of skills/abilities.Which of the following combinations of skills or abilities are often associated with team training

A)task-work skills and diversity training
B)task-work skills and teamwork skills
C)teamwork skills and computer skills
D)computer skills and technical skills

Question 48

a)What is total quality management (TQM)and how may it impact organizational effectiveness and efficiencies
b)What specifically are areas that TQM requires employees to be trained in

Question 49

Which of the following is NOT a "good practice" relating to ethics and ethics training

A)make ethics training a mandatory activity for managers and employees
B)focus ethical training programs on helping employees identify and deal with potential ethical dilemmas
C)make ethics training a voluntary activity for employees and managers
D)first put in place standards of ethical behaviour, then determine what the training should accomplish to cement ethics within the culture of the organization

Question 50

Which of the following is NOT a main goal of diversity training

A)comply with federal labour regulations
B)raise awareness about diversity issues
C)change behaviours
D)reduce biases

Question 51

What type of training should be provided to managers who will be assigned a two-year post in a foreign subsidiary of a Canadian company

A)language training
B)technical training
C)orientation training
D)cross-cultural training

Question 52

a)Describe health and safety training and identify at least six things that should be included in a health and safety training program.
b)Why should Canadian organizations make health and safety training a strategic priority

Question 53

Define diversity training and provide at least five reasons why training and education on diversity are important to both employees and to the organization.

Question 54

Explain the differences between technical skills training and information technology training and provide an example of each.

Question 55

a)Define sexual harassment and explain the importance of sexual harassment training.
b)What are three actionable recommendations you would make to an organization that wanted to decrease or even eliminate sexual harassment (or any other form of harassment)

Question 56

Team training is focused on which two general types of skills

A)task-work skills and teamwork skills
B)collaborative skills and behavioural skills
C)cohesion skills and technical skills
D)coordination skills and interaction skills