Deck 6: Creating and Sustaining Commitment and Cohesion

Question 1

In terms of the axes of the Competing Values Framework, which values are emphasized in the human relations quadrant?

A)Flexibility and stability
B)Flexibility and external focus
C)Internal focus and flexibility
D)External focus and stability
E)Stability and internal focus

Answer 1

C

Question 2

Which quadrant of the Johari Window represents the aspects of yourself that are known both to yourself and others with whom you interact?

A)Open
B)Blind
C)Available
D)Hidden
E)Unknown

Answer 2

A

Question 3

The Five-Factor Model of personality includes all of the following except?

A)Extraversion
B)Thinking
C)Neuroticism
D)Agreeableness
E)Conscientiousness

Answer 3

B

Question 4

A key paradox of that managerial leaders face within the human relations model is that:

A)Trying to develop a deeper understanding of self and others can lead to mistrust of employees
B)An emphasis on developing employees may require managerial leaders to hire individuals who are not qualified
C)When a manager communicates his or her vision, it can lead employees to feel that they are not included in decision-making processes
D)An overemphasis on developing cohesion and commitment by involving employees in decision-making processes can lead to inappropriate involvement of employees in some decisions
E)Encouraging creative thinking by employees can lead to a lack of planning

Question 5

Individuals who score high on this factor of the Five-Factor model of personality are described as organized, responsible, and self-disciplined.

A)Conscientiousness
B)Extraversion
C)Thinking
D)Neuroticism
E)Agreeableness

Question 6

What is the first step of the communication process?

A)Encoding
B)Choosing a medium
C)Reducing noise
D)Decoding
E)Feedback

Question 7

Within the human relations quadrant, a key assumption is that the best way to develop committed and involved employees is to

A)Let them develop their own job descriptions
B)Give them annual pay increases
C)Give them opportunities to mentor other employees
D)Encourage them to use creative thinking techniques
E)Provide them with opportunities to be involved in organizational processes

Question 8

Which dimension of the Myers-Briggs Type Inventory describes us in terms of what we pay attention to when we gather data?

A)Introversion-extraversion
B)Thinking-feeling
C)Sensing-intuition
D)Trusting-untrusting
E)Judging-perceiving

Question 9

Which quadrant of the Johari Window represents the aspects of yourself that others see but you do not recognize?

A)Open
B)Blind
C)Available
D)Hidden
E)Unknown

Question 10

How can you increase your empathy?

A)First move away from your own problems and concerns.
B)Look to see whether the other person's words are congruent with their nonverbal signals.
C)Focus on understanding the other person's reactions, without feeling that you need to agree with the other person.
D)Use reflective listening to see if there are things the other person is not saying.
E)All of these are ways you can increase your empathy.

Question 11

Which of the following is true about the Johari Window?

A)Choosing to withhold your personal information from others increases the unknown quadrant.
B)When you get to know someone better, your blind quadrant gets larger.
C)Learning more about yourself reduces your hidden quadrant.
D)When you tell other people about yourself, your hidden area gets smaller.
E)All of these are true about the Johari Window.

Question 12

The Myers-Briggs Type Inventory (MBTI) is one of several personality assessments based on the work of :

A)Freud
B)Keirsey
C)Jung
D)McCrae
E)Goleman

Question 13

Individuals who score high on this factor of the Five-Factor model of personality are described as good-natured, trusting of others, and forgiving of their mistakes.

A)Conscientiousness
B)Thinking
C)Neuroticism
D)Agreeableness
E)Extraversion

Question 14

Which quadrant of the Johari Window represents the aspects of yourself that you know but do not reveal to others?

A)Open
B)Blind
C)Available
D)Hidden
E)Unknown

Question 15

Which of the following is NOT one of the guidelines for asking for feedback?

A)Prepare to hear things that may make you uncomfortable.
B)Be specific about the types of information you are looking for and how you will use this information.
C)Be aware that the person giving you the feedback is describing his/her perception of the situation.
D)Do not ask questions about the feedback because it may make the person giving the feedback feel defensive.
E)Express your appreciation for the person who has given you feedback.

Question 16

Which quadrant of the Johari Window represents the aspects of yourself that are neither known to you or others?

A)Open
B)Blind
C)Available
D)Hidden
E)Unknown

Question 17

Individuals who score high on this factor of the Five-Factor model of personality are described as often anxious, insecure, emotional, and tend to worry a lot.

A)Conscientiousness
B)Extraversion
C)Thinking
D)Neuroticism
E)Agreeableness

Question 18

The work on emotional intelligence includes three dimensions of self-awareness including which of the following?

A)Emotional avoidance
B)Self-confidence
C)Self-deprecation
D)Emotional contagion
E)Self-expression

Question 19

What competencies are important for creating and sustaining commitment and cohesion?

A)Communicating honestly and effectively, working and managing across functions, setting goals and objectives
B)Understanding self and others, mentoring and developing others, managing and leading teams
C)Living with change, thinking creatively, managing change
D)Managing projects, designing work, managing across functions
E)Understanding self and others, communicating a vision for the organization, developing employees

Question 20

Which dimension of the Myers-Briggs Type Inventory describes us in terms of our approaches to life and thinking style?

A)Introversion-extraversion
B)Thinking-feeling
C)Sensing-intuition
D)Judging-perceiving
E)Trusting-untrusting

Question 21

Which barrier to effective interpersonal communication occurs when the sender crafts a message so as to impress and not offend a person in a position of authority?

A)Status
B)Hidden agendas
C)Hostility
D)Inarticulateness
E)Difference in communication styles

Question 22

What aspects of communication does the richness of a medium describe?

A)The number of words a medium can convey in a specific statement
B)How well the medium can handle multiple pieces of information simultaneously
C)The total length of an overall conversation conveyed by the medium
D)The degree to which the medium allows noise in the conversation
E)None of these

Question 23

Which of the following activities should be part of performance planning process?

A)Providing feedback to the employee on recent behaviors
B)Conducting a meeting with the employee to discuss performance expectations for the next 12 months
C)Developing a form that can be used to assess the employee's contribution to the organization
D)Developing a long-term plan for increasing one's promotability
E)All of these

Question 24

Which of the following is NOT a step an effective performance management system?

A)Performance assessment
B)Performance planning
C)Performance review
D)Performance enhancement
E)Performance execution

Question 25

What kind of information would you expect to find in Chris Argyris' "left-hand column?"

A)Things people are saying
B)Things people are feeling but not saying
C)Ways other people might respond to what is being said
D)"Discussables"
E)Extraneous thoughts not related to the conversation

Question 26

Which of the following activities is part of the manager's role as a coach?

A)Helping employees develop their self-awareness
B)Emphasizing goals and standards as a means to enhance performance results
C)Providing the employee with specific information the employee needs to enhance work performance
D)All of these
E)Helping employees develop their self-awareness and emphasizing goals and standards as a means to enhance performance results, but not providing the employee with specific information the employee needs to enhance work performance

Question 27

Which of the following characteristics can be used to differentiate teams from groups?

A)Team members share common values.
B)Team members work together interdependently.
C)Team communication structures increase the amount of face-to-face interaction.
D)All team members have similar levels of knowledge, skills, and abilities.
E)All of these are characteristics of teams.

Question 28

In which stage of the communication process will noise occur?

A)Encoding
B)Decoding
C)Feedback
D)Recoding
E)Noise can occur at any point in the process

Question 29

Which of the following is NOT a key to effective delegating?

A)Clarify, in your own mind, what it is that you want done before meeting with the employee.
B)Assign tasks that require your employees to go beyond their current abilities and step in immediately if things start to get off track.
C)Meet with the employee to discuss your expectations and answer any questions the employee may have.
D)Allow the employee to do the task in a way that is most comfortable for the employee.
E)Hold the employee responsible for the work and any difficulties that may occur.

Question 30

Which of the following is a key to effective delegating?

A)Make sure the employee works only on the assignment you are delegating rather than on other regular tasks.
B)Decide how often you will meet with the employee to review progress, and only discuss progress during those meetings.
C)Tell the employee exactly how to do the task so you are not disappointed with the results.
D)Rush to the rescue at the first sign of failure.
E)Recognize the employee's accomplishments and show appreciation.

Question 31

Which guideline should be followed in developing an effective performance management system?

A)Feedback should be given only once a year.
B)Feedback should be oral only.
C)The employee should be encouraged to complete a self-evaluation.
D)Employees should not participate in designing the program that will be used to evaluate them.
E)Only general feedback on employee behavior over the past year should be provided.

Question 32

Which barrier to effective interpersonal communication occurs when the sender has motives that he or she prefers not to reveal?

A)Hidden agendas
B)Hostility
C)Inarticulateness
D)Status
E)Difference in communication styles

Question 33

Which barrier to effective interpersonal communication occurs when the receiver is already angry with the person sending the message and thus interprets any new message in a negative way?

A)Status
B)Hostility
C)Hidden agendas
D)Inarticulateness
E)Difference in communication styles

Question 34

Which of the following is true about reflective listening?

A)It is based on empathy
B)With reflective listening, one becomes a helper who tries to facilitate the sender's communication.
C)When you are practicing reflective listening, you are trying to keep the other person talking.
D)All of these are true about reflective listening.
E)It is based on empathy and with reflective listening, one becomes a helper who tries to facilitate the sender's communication, but when you are practicing reflective listening, you are not trying to keep the other person talking.

Question 35

In the communication process, what is the step where we translate a set of ideas into a system of symbols such as words or numbers?

A)Encoding
B)Noise
C)Decoding
D)Selecting a medium
E)Feedback

Question 36

Which of the following activities should be part of a performance review meeting?

A)Making sure the employee is in the right frame of mind to receive feedback
B)Focusing first on positive behaviors
C)Asking the employee about for ideas about key areas for improvement
D)Asking the employee for a self-evaluation
E)All of these activities should be included in a performance review meeting

Question 37

Which of the following criteria can be used to differentiate coaching from mentoring?

A)Coaches focus on performance results, whereas mentors focus on long-term career goals.
B)Coaches tend to be the employee's direct supervisor, whereas mentors are likely to be higher up in the organizational hierarchy.
C)Coaches work with the full work unit as a team, whereas mentors focus on the one-on-one relationship with employees.
D)Coaches should be generally aware of the employee's strengths and weaknesses, whereas mentors should focus specifically on the employee's strengths.
E)All of these

Question 38

Which barrier to effective interpersonal communication occurs when the sender has difficulty expressing the concept?

A)Hidden agendas
B)Hostility
C)Inarticulateness
D)Status
E)Difference in communication styles

Question 39

Guidelines for giving feedback include all of the following, EXCEPT?

A)Give feedback in a private place.
B)Provide feedback on only the negative behaviors that need to be changed.
C)Present specific examples of behaviors you have observed.
D)Allow the receiver time to respond.
E)Ask the receiver to clarify, explain, change, or correct.

Question 40

Which characteristics below describe performance management systems that are based on organizational values reflecting involvement, communication and trust?

A)They are used as a time to clarify the employee's career needs
B)They are conducted on an annual basis
C)They focus solely on employee performance
D)The performance review is seen as a time to clarify standards
E)All of these

Question 41

Which of the following suggestions will help a manager run an effective meeting?

A)Start the meeting 15 minutes after the scheduled start time to allow people time to socialize.
B)Use the agenda only as a general guideline, be flexible enough to add and subtract items.
C)Make sure that someone is taking minutes.
D)Allow people to contribute as they are comfortable; do not call on people for participation.
E)Schedule the meeting for a longer period of time than needed, just in case additional issues come up for discussion.

Question 42

Teams go through four stages of development that include all of the following except?

A)Storming
B)Forming
C)Performing
D)Conforming
E)Norming

Question 43

All of the following are advantages of involving employees in the decision-making process EXCEPT?

A)There is greater knowledge or expertise brought to bear on the problem.
B)Employees have a greater commitment to implementing a decision in which they were involved.
C)Increasing the number of people involved in the decision reduces the time it takes to reach a decision.
D)Involving employees enhances their skills and abilities and helps them grow and develop as organizational members.
E)Employee participation allows for a wider range of values and perspectives to be discussed in the decision-making process.

Question 44

A manager should do all of the following EXCEPT which one to prepare for an effective meeting?

A)Set objectives for the meeting
B)Select appropriate participants for the meeting
C)Prepare and distribute an agenda at the meeting
D)Select an appropriate time and place to meet
E)Ensure whether special equipment if necessary for the meeting

Question 45

Team building activities ….

A)Can only be used effectively in the forming and storming stages of team development.
B)Can focus on either clarifying roles or assessing performance.
C)Should be isolated events that are only used if the team is having problems.
D)Should emphasize the importance of getting all team members to like one another.
E)Should focus on the team as a whole, rather than how individuals are fulfilling their roles

Question 46

Which conflict management approach is most appropriate when opponents with equal power are committed to mutually exclusive goals?

A)Collaboration
B)Competition
C)Avoidance
D)Compromise
E)Accommodation

Question 47

Which of the following is true about conflict?

A)The consequences of conflict depend upon the type of conflict
B)The consequences of conflict are often negative, so it should be discouraged
C)Conflict is inevitable, so it should be managed, rather than avoided.
D)All of these are true about conflict
E)The consequences of conflict depend upon the type of conflict and conflict is inevitable, so it should be managed, rather than avoided, but the consequences of conflict should not be discouraged.

Question 48

All of the following are reasons conflict occurs in organizations EXCEPT?

A)Competition for scarce resources
B)Similar goals
C)Differing worldviews held by different cultural groups
D)Communication errors
E)Differences in values

Question 49

What is the key message of the Abilene Paradox?

A)People should value challenges over unquestioning acceptance of a group decision
B)People should choose the location for their vacation carefully
C)Vacations with close family or friends can result in disagreements
D)All of these describe the key message of the Abilene Paradox
E)None of these describe the key message of the Abilene Paradox

Question 50

In which stage of development do team members learn more about the task and test interdependencies?

A)Storming
B)Forming
C)Performing
D)Reforming
E)Norming

Question 51

Which of the following statements is true about advocacy groups?

A)They are a method for stimulating conflict.
B)They are similar to the collaborative method of conflict resolution.
C)Their purpose is to create higher quality decisions.
D)All of these are true about advocacy groups.
E)They are similar to the collaborative method of conflict resolution and their purpose is to create higher quality decisions but they are not a method for stimulating conflict.

Question 52

In which stage of development are the goals of the group established and the task defined?

A)Storming
B)Forming
C)Performing
D)Reforming
E)Norming

Question 53

Which conflict management approach allows both parties to fully meet their needs?

A)Collaboration
B)Competition
C)Avoidance
D)Compromise
E)Accommodation

Question 54

Which conflict management approach is identified as solution-oriented?

A)Compromising
B)Collaborating
C)Competing
D)Both compromising and collaborating but not competing
E)Both compromising and competing but not collaborating

Question 55

What is role conflict?

A)It occurs when an individual perceives information regarding his or her job to be inconsistent or contradictory.
B)It occurs when an individual does not have enough information about what he or she should be doing.
C)It occurs when an individual does not like what he or she should be doing.
D)It occurs when two employees disagree about how quickly a task can be accomplished.
E)None of these is a description of role conflict.

Question 56

Which conflict management approach is described as unassertive and uncooperative?

A)Collaboration
B)Competition
C)Avoidance
D)Accommodation
E)Compromise

Question 57

Which of the following statements describes the roles individuals take on in groups?

A)Each role is best played by only one person.
B)Group members can take on roles that either facilitate or hinder team effectiveness.
C)Most people are most comfortable playing one or two roles during team meetings.
D)Each role is best played by only one person and most people are most comfortable playing one or two roles during team meetings.
E)Group members can take on roles that either facilitate or hinder team effectiveness and most people are most comfortable playing one or two roles during team meetings.

Question 58

Which conflict management approach is most appropriate when quick decisive action is vital or where unpopular actions need implementing?

A)Collaboration
B)Competition
C)Accommodation
D)Avoidance
E)Compromise

Question 59

All of the following are disadvantages of involving employees in the decision making process EXCEPT?

A)If employees do not have the proper expertise, participative decision making will likely result in a low-quality decision.
B)Employees are often able to identify potential obstacles to implementing a decision as well as ways to avoid them.
C)If meetings are not well structured, individuals with appropriate expertise may fail to contribute to the discussion.
D)When group members are overly cohesive, they may also become overly concerned with gaining consensus and suffer from groupthink.
E)If meetings are not well structured, individuals with little or insufficient knowledge can over-contribute and dominate the discussion.

Question 60

Which conflict management approach is most assertive and least cooperative?

A)Collaboration
B)Competition
C)Accommodation
D)Compromise
E)Avoidance