Deck 2: Basic Communication on the Internet: Email

Question 1

An email with a Subject line beginning with "Fw" indicates that the message has been forwarded.

Answer 1

True

Question 2

When you send an email message, the message is sent to a mail server.

Answer 2

True

Question 3

A message can be queued, or temporarily held with other messages.

Answer 3

True

Question 4

The CRAM-SPAM law was the first U.S. federal government effort to legislate controls on spam.

Question 5

Email is considered private, and therefore safe to use as a medium for discussing sensitive information.

Question 6

After uploading a file to SkyDrive, you can add comments to it, but you cannot rename the file.

Question 7

Thanks to improved technology, email attachments no longer contain viruses.

Question 8

POP (or POP3) is an extensively used protocol for handling incoming email messages.

Question 9

Thunderbird is Microsoft's open source email project.

Question 10

The IMAP protocol specifies how to encode nontext data, such as graphics and sound, in an email so that it can travel over the Internet.

Question 11

In Hotmail, if you want to forward the message to several people, type their addresses, separated by periods.

Question 12

In Hotmail, when you delete a message or folder, you are simply moving it to the Deleted folder.

Question 13

The term "NetManners" refers to the set of commonly accepted rules that represent proper behavior on a network.

Question 14

"UCE" is another term for spam.

Question 15

When you delete an email message that contains an attached file, you also delete the file that is attached to the message.

Question 16

In an email message, it is common to see a special mark preceding each line of a quoted message.

Question 17

Bcc email recipients are unaware of other Bcc recipients.

Question 18

A signature is not optional when sending an email.

Question 19

"Detaching a file" is the phrase often used for saving an email attachment to your computer.

Question 20

When you don't need a message any longer, you can delete it by opening the message and then clicking the Recycle link on the Hotmail menu bar.

Question 21

____ are rules that determine how the Internet handles message packets flowing on it.

A) Mores
B) Protocols
C) Servers
D) Codes

Question 22

To save an attached file in Hotmail using Firefox, click the attached file's Upload link in the message header, click the Save File option button in the dialog box that opens, and then click the OK button. _________________________

Question 23

In Windows Live Mail, when you receive new mail, messages that you haven't opened yet are displayed with a(n) closed envelope icon next to them. _________________________

Question 24

An email sender's local network sends the message to the sender's mail ____.

A) portal
B) server
C) modem
D) satellite

Question 25

Most email programs offer you two options for replying to a message that you have received: Reply or Reply All. _________________________

Question 26

An email user's account name is also known as their domain name. _________________________

Question 27

"Email" is short for ____.

A) encoded mail
B) ethernet mail
C) electronic mail
D) none of the above

Question 28

The sender uses an email program ____ to enter the recipient's email address, compose the email message, attach optional files, and send the message.

A) on a computer
B) on a Web browser
C) either a. or b.
D) neither a. nor b.

Question 29

Some email programs let you define and use a(n) queue to move incoming mail into a specific folder. _________________________

Question 30

A(n) emoticon is a group of keyboard characters that when viewed together represent a human expression. _________________________

Question 31

____ handles outgoing email messages, determining the paths an email message takes on the Internet.

A) POP
B) SMTP
C) IMAP
D) MIME

Question 32

When you jump a message, you are sending a copy of the message, including any attachments, to one or more recipients who were not included in the original message. _________________________

Question 33

To reply to a message, click the Reply link on the Hotmail menu bar to reply only to the sender. _________________________

Question 34

In an email, the message body contains the actual message content. _________________________

Question 35

Thunderbird is the companion email program for Mozilla Firefox. _________________________

Question 36

You cannot attach more than one file to an email message. _________________________

Question 37

When sending business correspondence, use a(n) semicolon to introduce a list of items or an explanation. _________________________

Question 38

Protocols are rules that determine how the Internet handles message packets flowing on it. _________________________

Question 39

The full email address of the main recipient should be entered into the Cc line of a message header. _________________________

Question 40

When sending business correspondence, use a(n) comma to indicate a brief pause in a sentence, or to join or separate sentence parts. _________________________

Question 41

A ____ contains information about the message.

A) salutation
B) message header
C) message body
D) signature

Question 42

When you send along a complex document or graphic as part of your email, you send it along as a(n) ____.

A) tag
B) attachment
C) protocol
D) wrapper

Question 43

The ____ contains the actual message content.

A) salutation
B) message header
C) message body
D) signature

Question 44

The software that requests mail delivery from the mail server to an Internet device is known as mail ____ software.

A) server
B) user
C) client
D) box

Question 45

A file that has been attached to an email message will be received by those recipients in the ____ line(s) of the message header.

A) To only
B) To and Cc only
C) To, Cc, and Bcc
D) Bcc only

Question 46

A ____ might appear at the bottom of an email message and contain standard information about the sender.

A) salutation
B) message header
C) message body
D) signature

Question 47

In the figure above, the area labeled "3" indicates the ____.

A) message's primary recipients
B) attachment filename and size
C) message topic
D) recipients receiving a blind courtesy copy

Question 48

A(n) ____ name usually identifies one person's email account on a mail server.

A) domain
B) Web
C) IP
D) user

Question 49

In the figure above, the area labeled "1" indicates the ____.

A) message's primary recipients
B) attachment filename and size
C) message topic
D) recipients receiving a blind courtesy copy

Question 50

In the figure above, the area labeled "2" indicates the ____.

A) message's primary recipients
B) attachment filename and size
C) message topic
D) recipients receiving a blind courtesy copy

Question 51

In the figure above, the area labeled "4" indicates the ____.

A) message's primary recipients
B) attachment filename and size
C) message topic
D) recipients receiving a blind courtesy copy

Question 52

Some mail servers will reject messages with too many recipients (usually ____ or more).

A) 25
B) 50
C) 10
D) 100

Question 53

MIME stands for Multipurpose Internet Mail ____.

A) Entities
B) Extensions
C) Envelopes
D) Encryption

Question 54

When sending an email to multiple recipients, separate the addresses with a ____.

A) comma
B) semicolon
C) either a. or b.
D) neither a. nor b.

Question 55

The ____ protocol specifies how to encode nontext data, such as graphics or sound, so it can travel over the Internet.

A) POP
B) MIME
C) SMTP
D) IMAP

Question 56

All of the following are typical parts of an email message EXCEPT ____.

A) salutation
B) message header
C) message body
D) signature

Question 57

A single email address that can represent several email addresses is called a ____.

A) category
B) group
C) either a. or b.
D) neither a. nor b.

Question 58

A(n) ____ file is a file you can view but cannot change.

A) read-only
B) locked
C) shared
D) attach-only

Question 59

To route an email message to someone, you must identify that person by his or her user name, and by their ____.

A) passphrase
B) domain name
C) IP address
D) time zone

Question 60

Most organizations have ____.

A) a single mail server to manage the email they send and receive
B) one mail server for email received and one mail server for email sent
C) multiple mail servers for email coming in, and only one mail server for outgoing mail
D) none of the above

Question 61

If your email program does not provide filters, you can filter the messages ____ by reading them and moving them to the appropriate folders.

A) automatically
B) manually
C) randomly
D) Web-style

Question 62

If you are using email for a business communication, your ____ usually contains your name, title, and your company's name.

A) closing
B) e-envelope
C) mail server
D) signature file

Question 63

When using the "Reply All" option, your message will automatically be sent to ____ recipients of the original message.

A) To only
B) To and Cc only
C) To, Cc, and Bcc
D) CC only

Question 64

If you are in the midst of composing an email message, but want to save it and finish it later, you can store your email in your program's ____ folder.

A) Buffer
B) Inbox
C) Drafts
D) Queue

Question 65

The email address [e-mail] is the same as the email address ____.

A) [e-mail]
B) someone@maildotcom
C) [e-mail]
D) [e-mail]

Question 66

All of the following are email acronyms noted in the text EXCEPT ____.

A) btw
B) imho
C) wth
D) atm

Question 67

A group of keyboard characters that, viewed together, represent a human expression is known as a(n) ____.

A) e-doodle
B) Web face
C) emoticon
D) Nettitude

Question 68

The following are generally accepted rules for email messages EXCEPT ____.

A) avoid writing messages in all capital letters
B) don't overuse formatting and graphics
C) always forward new information about viruses and hoaxes
D) use caution when attempting sarcasm or humor in your messages

Question 69

In your address book, you can assign each entry a unique ____ so it is easier to address your email messages.

A) tag
B) moniker
C) nickname
D) domain name

Question 70

Software that only detects and eliminates malicious code is called a(n) ____ program.

A) sniffer
B) antivirus
C) cracker
D) watchdog

Question 71

Email attachments can contain malicious programs called ____.

A) bugs
B) wyrms
C) hackers
D) viruses

Question 72

A virus ____ is a sequence of characters that is always present in a particular virus.

A) signature
B) pattern
C) definition
D) all of the above

Question 73

Mozilla's email program is called ____.

A) Thunderbird
B) Opera
C) Apache
D) Outlook Express

Question 74

If you receive an email message from a sender that you don't recognize and the message contains an attached file, you should ____.

A) contact the local police so they can run a trace on the email
B) only open the file in the evenings, when malicious code is less virulent
C) immediately delete the email and reboot the computer
D) avoid opening the file until you are sure that it doesn't contain a virus

Question 75

Some email programs let you use a(n) ____ to move incoming mail to a specific folder or to delete it automatically based on the content of the message.

A) router
B) baffle
C) filter
D) protocol

Question 76

The term ____ refers to a set of commonly accepted rules for proper behavior on a network.

A) netiquette
B) mores
C) e-manners
D) E-mily Post

Question 77

A ____ message is a copy of the sender's original message with your inserted comments.

A) drafted
B) volley
C) quoted
D) plagiarized

Question 78

Another term for junk mail is ____.

A) slop
B) clutter
C) ramen
D) spam

Question 79

The email acronym "iow" stands for "____."

A) inbox/outbox/work
B) in other words
C) in or win
D) in one word

Question 80

When you ____ a message, a copy of the original message is sent to the new recipient(s) without the original sender's knowledge.

A) forward
B) reply to
C) draft
D) filter