Deck 16: Health Information Management

Question 1

HIPAA was developed in part to ensure the confidentiality of medical records.

Answer 1

True

Question 2

The validity of health data is synonymous with accuracy.

Answer 2

True

Question 3

Third-party payers use healthcare information to determine whether claims should be paid.

Answer 3

True

Question 4

Patients' questions about HIPAA should be directed to the Department of Health and Human Services, not answered in the physician's office.

Question 5

Health information management is a relatively new profession.

Question 6

The concept of total quality management promotes the idea that the hourly worker should not be robbed of his or her right to pride of workmanship.

Question 7

Third-party payers use healthcare information to find ways to intentionally deny claims.

Question 8

HIPAA compliance is not the medical assistant's responsibility.

Question 9

Health information management is not a large part of today's healthcare facilities.

Question 10

All employees must make a commitment to total quality management to be effective.

Question 11

Transposing is changing the relative place or normal order of something or altering its sequence.

Question 12

Health information helps medical facilities plan for future needs and capital equipment.

Question 13

The healthcare facility should encourage the use of slogans, exhortations, and targets that ask for zero defects.

Question 14

Quality assurance is defined as the activities designed to increase the quality of a product or service through process or system changes that increase efficiency or effectiveness.

Question 15

Only a very few needless deaths occur each year as a result of preventable errors.

Question 16

The underuse of healthcare services is always less costly than the overuse of healthcare services.

Question 17

Most healthcare organizations today strive to exceed quality standards, not just meet them.

Question 18

Among the least publicized aspects of HIPAA are the sections that deal with the right to patient privacy.

Question 19

The Joint Commission is a for-profit organization.

Question 20

Medical records must be completely legible and authenticated properly.

Question 21

Lack of follow-up on no-show appointments is a common medical error.

Question 22

Patients do not really expect the physician to be sympathetic about a medical error, because they are made so often.

Question 23

Medical errors can be considered opportunities to improve and refine office policies.

Question 24

A medical facility, such as a hospital, may decide to revoke a physician's staff privileges because of a medical error.

Question 25

A physician's bedside manner can influence whether a patient initiates litigation against him or her.

Question 26

A nosocomial infection is usually acquired:

A)in a physician's office
B)in a hospital
C)in school
D)at home

Question 27

A physician cannot lose his or her license over a medical error.

Question 28

The medical assistant or physician who makes an error may need to reconcile his or her own feelings about the mistake and could need counseling to work through this process.

Question 29

Healthcare information is used to:

A)determine how many patients enter a facility with the same diagnosis
B)decide what equipment is needed to meet the needs of the patient population
C)help the facility plan for the needs of next week and next year
D)all of the above

Question 30

Which of the following is not a characteristic of high-quality health data?

A)Reliability
B)Completeness
C)Security
D)Authenticated

Question 31

The most significant obstacle to disclosure of a medical error is the effect on the physician's reputation.

Question 32

A near miss is a situation in which a medical error is caught or corrected before it affects the patient.

Question 33

An unexpected occurrence involving death or serious physical or psychological injury is called an adverse event.

Question 34

Quality assurance is concerned with the ___________ of medical services.

A)underuse
B)overuse
C)misuse
D)all of the above

Question 35

An example of underuse of medical services would be:

A)indigent patients using a hospital for delivery of their babies
B)more than the average number of tonsillectomies in 1 fiscal year
C)mammograms for at-risk patients
D)antibiotic prescriptions

Question 36

The medical assistant who makes an error should report it first to his or her supervisor.

Question 37

An apology made by a physician for a medical error can be construed as an admission of guilt.

Question 38

One of the most difficult tasks any medical professional faces is dealing with a mistake involving a patient.

Question 39

Patients should be responsible for additional charges that are incurred because of medical errors.

Question 40

Most medical errors are very serious.

Question 41

The NCHS keeps statistics on:

A)suicide
B)sexually transmitted diseases
C)teenage pregnancy
D)all of the above

Question 42

The high-quality data characteristic that suggests that information in the database about a patient can be trusted is:

A)reliability
B)recognizability
C)completeness
D)relevance

Question 43

An injury caused by medical management rather than by the patient's underlying condition is called a(n):

A)near miss
B)sentinel event
C)adverse event
D)mishap

Question 44

The physician should be informed about a medical error made by a medical assistant:

A)by the end of the day
B)as soon as the mistake becomes known to the medical assistant
C)before the patient leaves the office
D)at the convenience of the medical assistant

Question 45

Which of the following is one of Deming's 14 points for management?

A)Avoid new philosophies.
B)Institute training on the job.
C)Increase dependence on inspection to achieve quality.
D)Award business on the basis of the price tag.

Question 46

Health information professionals perform which of the following tasks on data?

A)Collect
B)Integrate
C)Analyze
D)All of the above

Question 47

Which of the following is (are) functions of the NCHS?

A)Monitoring trends in health status and healthcare delivery
B)Identifying health problems
C)Supporting biomedical and health services research
D)All of the above

Question 48

The organization that supports health information personnel is the:

A)AAMA
B)AHIMA
C)AMT
D)ABHES

Question 49

Which phrase is appropriate when calling a patient after a medical error has been discovered?

A)"We have made an error in your medical care and need to discuss it with you."
B)"The physician wants to talk with you."
C)"We'd like you to come into the office to discuss some things that have happened with your care."
D)"We need to discuss a confidential matter with you."

Question 50

Which of the following statements is accurate?

A)Underuse of healthcare services is not a concern.
B)Misuse of healthcare services is not common.
C)Variations in the use of healthcare services are common.
D)Overuse of healthcare services is not a concern.

Question 51

HIPAA puts many restrictions on patient information used:

A)by the physician alone as he or she ponders the diagnosis
B)by the person completing the health insurance claim as an employee in the office
C)for marketing purposes or solicitation of sales
D)none of the above

Question 52

A situation that is caught or corrected before the patient can be harmed is called a(n):

A)near miss
B)sentinel event
C)adverse event
D)mishap

Question 53

The characteristic of high-quality data that ensures that multiple users can obtain the data at one time is:

A)completeness
B)recognizability
C)accessibility
D)validity

Question 54

An indication of success and high-quality patient care is a(n):

A)benchmark
B)policy
C)indicator
D)contraindication

Question 55

A pharmacy is not allowed to offer:

A)patient information to another entity that in turn uses that information to solicit sales of related products to a patient
B)a discount program to patients that requires a special card to participate
C)discounted drugs to patients
D)suggestions about over-the-counter drugs

Question 56

Which of the following is not a common medical error?

A)Lack of follow-up on abnormal test results
B)Failure to return a patient's phone call
C)Failure to educate the patient
D)Failure to follow-up on adverse drug reactions

Question 57

Most healthcare facilities are now interested in:

A)meeting minimum accreditation standards
B)meeting most accreditation standards
C)exceeding standards and providing optimum healthcare to patients
D)providing good care to patients

Question 58

Which of the following would most likely be a sentinel event?

A)A total power failure in a hospital
B)A baby born before the due date
C)A death after emergency surgery
D)All of the above

Question 59

Which of the following is not one of Deming's 14 points for management?

A)Remove barriers that rob people of their right to pride in workmanship.
B)Create consistency of purpose toward improvement of products and services.
C)Make sure managers work to accomplish the transformation to quality service.
D)Break down barriers among departments.

Question 60

The nonprofit organization that assists healthcare facilities by providing accreditation services is:

A)OSHA
B)ABHES
C)JC
D)JCHAO

Question 61

A(n) __________ makes a particular treatment or procedure inadvisable.

Question 62

__________ rates indicate the number of patients who leave the hospital without expiring.

Question 63

Accurate medical records promote good __________ care.

Question 64

In 2005, nearly one __________ of U.S.physicians used some form of electronic patient records.

Question 65

__________ are established by authority, custom, or general consent as a model or example.

Question 66

An unexpected occurrence that results in death or serious injury to a patient is called a(n):

A)near miss
B)sentinel event
C)adverse event
D)mishap

Question 67

__________, with regard to medical records, is a verification that the record is correct by a signature, initials, or computer keystroke by the maker.

Question 68

Encoded is another word for __________.

Question 69

Medication errors can be fatal to patients or can cause __________ to illnesses already present.

Question 70

Standards are a set of __________ that facilities must meet.

Question 71

An unexpected occurrence involving death or serious physical or psychological injury or the risk thereof is called a(n) __________.

Question 72

The publication that provides information about rules, proposed rules, and notices of federal agencies and organizations is the:

A)government newsletter
B)Archive Register
C)Federal Register
D)Federal Bulletin

Question 73

The NCHS compiles statistics on infant health and __________.

Question 74

If a thing contains incongruous elements or is markedly distinct in quality or character, it is said to contain __________.

Question 75

Activities designed to increase the quality of a product or service through process or system changes that increase efficiency or effectiveness are called __________.

Question 76

Something that contains an error is said to be __________.

Question 77

An infection that originates in a hospital is a(n) __________ infection.

Question 78

To manage to get around, especially through ingenuity or stratagem, is called __________.

Question 79

The NCHS keeps records on all of the following except:

A)births
B)deaths
C)transplants
D)life expectancy

Question 80

When information is entered into a medical record as soon as it becomes available, it is said to be:

A)valid
B)timely
C)reliable
D)complete