Deck 9: Challenges of Global Information Systems

Question 1

The fact that countries have different laws has little impact on global business in general,and on e-commerce in particular.

Answer 1

False

Question 2

Linguistic translation of a website alone can capture cultural sensitivities.

Answer 2

False

Question 3

All countries welcome a policy of free access to information as a means to reaffirm their sovereignty.

Answer 3

False

Question 4

Multinational companies have the burden of ensuring that their information systems conform to laws,cultures,standards,and other elements that are specific to countries or regions.

Question 5

Eight-bit bytes are not sufficient for languages with larger numbers of characters,such as Chinese.

Question 6

In November 2000,the European Union (EU) passed a law that lets consumers file lawsuits against an online business only in the country of the online business.

Question 7

Companies that are in the forefront of web-based e-commerce maintain their original websites in the de facto international language.

Question 8

Global Trade Item Numbers (GTINs) have to be modified to support global supply chains.

Question 9

Acting locally means being sensitive to regional customs and language nuances.

Question 10

Organizations that wish to do business globally through their websites must be sensitive to local audiences.

Question 11

A problem that arises with international information interchange is that countries treat trade secrets,patents,and copyrights differently.

Question 12

Companies must be aware of limits that some governments impose on Internet use.

Question 13

A majority of web users prefer to access the web in English rather than using any other language.

Question 14

Thinking globally and acting locally are ideas that contradict each other.

Question 15

17. A challenge in integrating information systems is that the United States uses a 12-hour time notation with the addition of a.m. or p.m., while other parts of the world use a 24-hour notation.

Question 16

The design and implementation of information technology need not support an organization's deployment of globalization.

Question 17

The web offers opportunities not only to increase revenue but also to save on costs.

Question 18

Designing a website for an international audience usually requires less planning than a national one.

Question 19

Web designers need to be sensitive to cultural differences.

Question 20

Countries have different regulations on what may or may not be imported and which tariff applies to which imported product.

Question 21

Compared to the Universal Product Code (UPC),the additional bar in the ____________identifies a product's country of origin.

A)EZ code
B)GTIN-14 bar code
C)RFID code
D)EAN bar code

Question 22

____________is a tool used to translate MS-Word documents to multiple languages.

A)Linux
B)WordPad
C)Unix
D)Wordfast

Question 23

Companies might offer two versions of their sites,one for wide bandwidth and another for____________ .

A)weak bandwidth
B)narrow bandwidth
C)short wave
D)wide frequency

Question 24

International information systems that incorporate graphics and interactivity to convey information over the web require communication lines.

A)narrow
B)dial-up
C)wireless
D)broadband

Question 25

In Japan,many people who order merchandise online prefer to pick it up at ____________called "konbini," and pay there for what they purchased.

A)dealers' warehouses
B)convenience stores
C)centralized markets
D)logistic hubs

Question 26

The process of____________ enables organizations to plan and carefully design their global sites to cater to local needs and preferences.

A)encapsulation
B)authentication
C)glocalization
D)autocategorization

Question 27

Because of____________ ,a company's nationality is not always obvious.

A)their dispersed operations
B)the official language they use
C)their stringent laws
D)the quality of their products

Question 28

According to the ____________,all legal matters are confined to the country from which a site operates.

A)country-of-destination principle
B)American Uniform Code Council (UCC)
C)country-of-origin principle
D)privacy laws

Question 29

____________are the main reasons behind the slow adoption of new forms of electronic payments.

A)Flexible payment options
B)Cashless payments
C)Security concerns
D)Immediate deductions

Question 30

A technological challenge to information systems is the way characters are usually represented by ____________in computers.

A)whole words
B)bytes
C)Unicode
D)bits

Question 31

The ____________available in some countries is too narrow for high-volume transmission of graphically and animation-rich webpages.

A)wavelength
B)infrared technology
C)bandwidth
D)wideband technology

Question 32

As computers convert to operating systems that support ____________,displaying different character sets should be less of a problem.

A)Unicode
B)EBCDIC
C)ASCII code
D)eight-bit bytes

Question 33

According to the European Union,people ____________.

A)have the right to object to the processing of personal data
B) need not be disclosed the ways in which their personal data will be used
C) need not know that their personal data is being used by third parties
D) have no rights to obtain confirmation that data about them is being processed

Question 34

In the context of conflicting interests,the goal of an organization's corporate management is to____________ .

A)seize a large market share
B)focus on the economic stability of its consumers
C)protect the scientific interests of the government
D)protect the security interests of its nation

Question 35

The American ____________promoted the use of European standard for 7 years before officially adopting it.

A)Universal Product Council
B)Trade and Tariff Association
C)Uniform Code Council
D)Chamber of Commerce

Question 36

Differences in____________ must be considered when integrating information systems internationally,even within the same company.

A)standards
B)computer brands
C)programming languages
D)storage availability

Question 37

The recent trend in less rich countries is to adopt____________ to avoid high costs.

A)paid licenses
B)free open source software
C)software with restricted source code
D)a single standard for information systems

Question 38

The process of____________ enables organizations to plan and carefully design their global sites to cater to local needs and preferences.

A)globalization
B)localization
C)socialization
D)glocalization

Question 39

The emergence of the web as a global medium for information exchange has made it an important vehicle for both business-to-business (B2B) and____________ .

A)consumer-to-consumer (C2C) commerce
B)business-to-consumer (B2C) commerce
C)business-to-government (B2G) commerce
D)business-to-carrier (B2C) commerce

Question 40

The United States uses Fahrenheit temperatures,while other countries use Celsius temperatures.This portrays differences in____________ .

A)laws
B)technologies
C)time zones
D)standards

Question 41

Different____________ can significantly impact what a company may or may not display from its servers.

A)payment mechanisms used in e-commerce
B)time zones across global regions
C)national standards followed across nations
D)laws regarding free speech

Question 42

Identify a principle of the Directive on Data Privacy that conflicts with U.S.practices.

A)Businesses can refrain from informing people of the ways their data will be used.
B) Organizations can purchase personal data from third parties and never notify the subject.
C) Personal data can be processed only if the subject has given consent.
D) Personal data can be used for processes other than the original one.

Question 43

____________is a combination of universal business models and management philosophy with some adaptations for local audiences.

Question 44

While the web offers tremendous opportunities for establishing international information systems (IS),global ISs are not without their challenges,both for B2B and____________ commerce.

Question 45

The Europeans adopted the 13-digit ____________as a standard for universal product codes.

Question 46

One of the greatest expectations of____________ is easy payment for what we buy online.

Question 47

_____ is the de facto international language.

Question 48

____________cards are very common in North America and are the way businesses prefer to be paid online.

Question 49

The country-of-origin and country-of-destination principles deal with the issue of____________ .

A)e-commerce jurisdiction
B)national standards
C)time zone differences
D)payment mechanisms

Question 50

The ____________code is large enough to identify more than 100 times the number of products and manufacturers that the 12-digit UPCs could.

Question 51

An unresolved challenge involved in cross-border data transfers is the____________ .

A)respect for individual privacy
B)difference in payment mechanisms
C)regulations on tariffs
D)difference in languages

Question 52

The____________ enforces a privacy law called the Directive on Data Privacy.

A)European Union (EU)
B)United States (US)
C)U.S.Customs and Border Protection (CBP)
D)Electronic Privacy Information Center (EPIC)

Question 53

Multinational corporations must use____________ ,which are systems that serve organizations and individuals in multiple countries.

Question 54

Which of the following is a good practice to consider when designing websites for an international audience?

A)Do not be egalitarian.
B)Do not tailor each local site to local preferences.
C)Plan the site before developing.
D)Use automated methods to translate content.

Question 55

National governments in South America as well as local governments in Asia and Europe have adopted policies of using only free ____________software whenever it is available.

Question 56

The European Union defines____________ as any information relating to an identified or identifiable natural person;an identifiable person is one who can be identified,directly or indirectly,in particular by reference to an identification number or to one or more factors specific to his physical,physiological,mental,economic,cultural,or social identity.

Question 57

____________refer in general to the many ways in which people from different countries vary in their tastes,gestures,preferred colors,treatment of people of certain gender or age,attitudes about work,opinions about different ethical issues,and the like.

Question 58

Because nations use different ____________and rules in their daily business operations,sometimes records within one company are incompatible.

Question 59

____________is an international organization that monitors governments and commercial organizations around the world for violations of privacy.

A)Electronic Privacy Information Center (EPIC)
B)Privacy International (PI)
C)American Uniform Code Council (UCC)
D)Pirate Parties International (PPI)

Question 60

Companies that want to operate globally must adapt their information systems to changing formal or____________ standards.

Question 61

According to the European Union's Directive on Data Privacy, ____________can be collected only for specified,explicit,and legitimate purposes and not further processed in a way incompatible with those purposes.

Question 62

List the imperatives that should be observed when designing websites for an international audience.

Question 63

How should the phrase "Think Globally,Act Locally" be interpreted to help companies that operate internationally?

Question 64

Explain the issue of different time zones and its impact on companies that operate in many global regions.

Question 65

The UCC has developed the 14-digit____________ to identify products and manufacturers.

Question 66

According to the provisions of the Data Protection ____________Law,individuals or organizations that receive not directly from the subject must identify themselves to the subject.

Question 67

How can cultural differences affect the establishing of international ISs?

Question 68

Discuss the differences in regulations and tariffs companies must face when establishing international information systems.

Question 69

In 1976,Europeans adopted the 13-digit European Article Number (EAN),while American companies used the 12- digit ____________.