Deck 14: S Supply Chain Information Systems

Question 1

A supply chain information system that links a company with an entity upstream is called a(n):

A)customer relationship management system.
B)supplier relationship management system.
C)internal supply chain management system.
D)business process modeling tool.

Answer 1

B

Question 2

Flexibility is a key performance dimension for information flows in a(n):

A)strategic decision-making activity.
B)global planning activity.
C)routine decision-making activity.
D)execution and transaction processing activity.

Answer 2

A

Question 3

Which of these supply chain activities is the most day-to-day,routine activity?

A)control of monetary flows
B)capacity decision
C)warehouse location
D)workforce leveling

Answer 3

A

Question 4

Business process modeling tools differ from business process management systems (BPMS)in that business process modeling tools are aimed at business process analysis and design and BPMS are used only to manage processes.

Question 5

Which of the following statements regarding enterprise resource planning systems is NOT correct?

A)Most companies using ERP use their system to serve all of the information requirements.
B)The primary advantage of ERP systems is that they pull together all of the classic business functions into a single,tightly integrated package.
C)All of the business functions running from an ERP system use a common database.
D)Making ERP systems integrate with other applications in a business presents a significant technological challenge.

Question 6

Which of these supply chain activities is the most strategic?

A)inventory level
B)new markets entry
C)supplier evaluation systems
D)job scheduling

Question 7

Internal supply chain management is used to link higher level planning and location decision making with lower level activities within the same supply chain.

Question 8

The purpose of the execution and transaction processing supply chain activities is to record and retrieve data and execute and control physical and monetary flows.

Question 9

Enterprise resource planning applications span the supplier,customer,and internal supply chain areas.

Question 10

ERP's traditional strengths lie in routine decision making and in execution and transaction processing.

Question 11

A supply chain information system that is used in the internal supply chain at the strategic level is a(n):

A)CRM.
B)DSS.
C)ERP.
D)SRM.

Question 12

One characteristic of cloud computing is that the provider's computing resources may serve multiple consumers with the resources dynamically allocated according to customer demand.

Question 13

Warehouse and transportation planning systems support strategic planning efforts by allocating fixed logistics capacity in the best possible way,given business requirements.

Question 14

An execution and transaction processing level system that is used throughout the supply chain is a(n):

A)CRM system
B)DS system.
C)ERP system.
D)SRM system

Question 15

One ERP vendor is known simply as SAP.

Question 16

Customer relationship management refers to planning and control activities and information systems that link a firm with its downstream customers.

Question 17

A key performance measure for an execution and transaction processing system would be:

A)flexibility.
B)form.
C)function.
D)accuracy.

Question 18

All information systems are computer-based.

Question 19

Accuracy is a key performance dimension for strategic decision-making information flows.

Question 20

Design collaboration is a typical customer relationship management application.

Question 21

APICS defines a(n)________ as a set of interrelated components that collect,process,store,and distribute information to support decision making,coordination,and control in an organization.

Question 22

Market analysis,order management,and service center management are all examples of applications found in a(n)________ system.

Question 23

What are the functions and relationships between both customer and supplier relationship management and internal supply chain management?

Question 24

A system that controls all aspects of a company's business from production,through human resources,to accounting and other departments and accomplishes this with a single source of data is ________.

Question 25

An organization can use ________ as a repository to access documents or other files from anywhere in the world whenever they are needed.

Question 26

Logistics information systems that support tactical planning efforts by allocating fixed logistics capacity in the best possible way given business requirements are known as:

A)decision support systems.
B)network design applications.
C)warehouse management and transportation execution systems.
D)warehouse and transportation planning systems.

Question 27

A typical CRM application is:

A)design collaboration.
B)sell process.
C)sourcing decisions.
D)supply collaboration.

Question 28

Computer-based information systems that allow users to analyze,manipulate,and present data in a manner that aids higher-level analysis and conclusions are called ________.

Question 29

Sketch the supply chain and indicate which information systems address which areas of the supply chain.

Question 30

________ are logistics information systems that initiate and control the movement of materials between supply chain partners.

Question 31

Warehouse and transportation planning systems support ________ planning efforts.

Question 32

Which of these is NOT an essential characteristic of the cloud model?

A)preservation of metadata
B)on-demand self-service
C)broad network access
D)resource pooling

Question 33

At one time,if an organization wanted to automate using a computer system,they had to develop the program on their own.Today,there is software available to perform virtually every business function although most of them will not conform exactly to what a company needs.Describe two software tools that can be used for business process analysis and design.

Question 34

What is the purpose of an ERP system and what advantages does it hold over the more traditional system it replaces?

Question 35

A typical SRM application is:

A)negotiations.
B)market analysis.
C)order management.
D)service center management.

Question 36

What are the salient features of cloud computing? How will it impact operations and supply chain management?

Question 37

What are the information needs at the four levels (execution and transaction processing,routine decision making,tactical planning,and strategic decision making)of supply chain activity?

Question 38

Business process modeling tools allow the user to:

A)connect to the cloud without using the internet.
B)manage internal supply chain relationships.
C)manage external supply chain relationships.
D)simulate the performance of a new process.

Question 39

Long-term strategic questions such as facility location and sizing are addressed by ________.