Deck 1: Introduction to Operations and Supply Chain Management

Question 1

Most of the participants in a supply chain are both suppliers and customers.

Answer 1

True

Question 2

The Logistics function of a supply chain would include Marketing and Engineering as its key interorganizational participants.

Answer 2

False

Question 3

Electronic commerce refers to the use of information technology solutions to automate business transactions.

Answer 3

True

Question 4

The drive for efficiency has decreased the level of globalization in the world economy over the last twenty years.

Question 5

The association for operations management is AOM.

Question 6

The collection of people,technology,and systems within an organization that has primary responsibility for providing the organization's products or services is called:

A)the supply chain.
B)the operations function.
C)the evoked set.
D)relationship management.

Question 7

Of the three flows linking organizations in a supply chain,information and monetary flows always move upstream and physical flows always move downstream.

Question 8

Every organization has an operations function.

Question 9

E-commerce is the component of a supply chain that is the most susceptible to breakdown.

Question 10

Which of the following is NOT a flow typically found in a supply chain?

A)physical
B)information
C)monetary
D)risk

Question 11

Inputs to the transformation process are tangible,but the outputs may be tangible or intangible.

Question 12

In general,operations management activities are information and decision intensive.

Question 13

The supply chain is a network of manufacturers and service providers that work together to convert and move goods from the raw materials stage to the end user.

Question 14

The Purchasing function of a supply chain would count Engineering,Finance,and Marketing among its key interfunctional participants.

Question 15

Information and materials are two examples of inputs to the transformation process.

Question 16

To participate in a supply chain,a firm must actually handle the physical goods at some point.

Question 17

The transformation process can be used to describe the production of intangible services.

Question 18

Most organizations function as part of a larger supply chain.

Question 19

A second-tier supplier is downstream from a first-tier supplier in the supply chain.

Question 20

To avoid supply chain problems,firms must manage relationships with their downstream suppliers as well as their upstream customers.

Question 21

Which of the following is primarily a supply chain management decision?

A)from whom to purchase materials
B)how many of each item should be produced
C)the mix of labor skill and automation
D)plant location

Question 22

Which department is least likely to interact with the purchasing function?

A)engineering
B)finance
C)human resources
D)operations

Question 23

Which of these statements about recent trends in operations and supply chain management is BEST?

A)A lower level of competition exists thanks to an increased level of globalization.
B)The rate of change in markets is actually lower than 10-15 years ago once inflation is factored in.
C)More companies are putting an emphasis on relationship management.
D)Customers demand increased standardization in goods and services.

Question 24

The collection of people,technology,and systems within an organization that has primary responsibility for providing the organization's products or services is ________.

Question 25

Most organizations function as part of larger ________ that are linked through physical,monetary,and information flows.

Question 26

Which of the following statements about the operations function is NOT correct?

A)Inputs to operations can take many different forms.
B)Nearly all operations activities require coordination with other business functions.
C)The outputs of an operations function are always tangible.
D)Operations management activities are information intensive.

Question 27

The organization that provides national and institutional leadership in purchasing and materials management is:

A)APICS.
B)ISM.
C)CLM.
D)ASQ.

Question 28

An activity or firm that is positioned earlier in the supply chain relative to another activity or firm is said to be ________.

Question 29

Efforts to improve cooperation among firms in the supply chain can be characterized as:

A)globalization.
B)domestic focus.
C)relationship management.
D)electronic commerce.

Question 30

________ is an example of an output of the transformation process.

A)Material
B)Information
C)Satisfied customers
D)Intangible needs

Question 31

Which job title would most likely be responsible for supervising production in a manufacturing setting?

A)supply chain manager
B)production manager
C)supplier development manager
D)purchasing manager

Question 32

Operations can be considered a transformation process that takes things like materials,labor,and capital,called ________ and transforms them into goods or services,called ________.

Question 33

An electronic commerce system:

A)is used to transmit information only upstream.
B)can improve the speed and quality of business communication.
C)is used to transmit information only downstream.
D)links everyone in the supply chain except customers.

Question 34

Which of the following is NOT a trend in operations management?

A)increased use of electronic commerce
B)increased globalization
C)decreased delivery times
D)decreased customization

Question 35

Jon was a mathematical whiz.He had a flair for developing spreadsheets,using statistics,and creating simulations to show the effects of changes in policy and infrastructure.His skills equipped him well for his operations and supply chain position as:

A)a service manager.
B)an analyst.
C)a commodity manager.
D)a sourcing manager.

Question 36

Which of the following lists is in correct supply chain order?

A)first-tier supplier - manufacturer - distributor
B)distributor - manufacturer - retailer
C)first-tier supplier - second-tier supplier - third-tier supplier
D)customer - retailer - distributor

Question 37

Operations management activities are ________ and ________ intensive.

Question 38

Planning numbers needed for effective decision making are typically developed by:

A)forecasting.
B)capacity planning.
C)inventory management.
D)process selection.

Question 39

Which of the following statements regarding the supply chain is TRUE?

A)A second-tier supplier is downstream from a first-tier supplier.
B)A first-tier supplier is upstream from a second-tier supplier.
C)A first-tier supplier is downstream from a second-tier supplier.
D)A customer is upstream from a first-tier supplier.

Question 40

The transformation process takes materials,intangible needs,and information and turns those into these three broad categories of outputs: ________,________,and ________.

Question 41

A(n)________ supervises production in a manufacturing setting.

Question 42

A(n)________ acquires knowledge in a specific market in which the organization purchases significant quantities of materials and services.

Question 43

Describe the operations function's transformation process and provide an example for each element.

Question 44

________ is the term that describes efforts to improve operations by increasing supply chain members' willingness to cooperate.

Question 45

The five broad areas of the Supply Chain Operations Reference model include ________,________,________,________,and ________.

Question 46

________ is an operations activity with the purpose of designing and implementing the transformation processes that best meet the needs of the customer and firm.

Question 47

Supply chains have been in existence for over a century.What is different about supply chains in the twenty-first century from those in existence 100 years ago?

Question 48

What are three reasons that the study of operations and supply chain management is important?

Question 49

The ________ model is used to define relationships in supply chain management.

Question 50

________ is the operations and supply chain activity that manages the amount and placement of finished goods and work-in-process goods within the company and the supply chain.

Question 51

Briefly discuss the three important trends in business that have focused attention on operations and supply chain management.

Question 52

The ________ function of an organization manages the movement of physical goods throughout the supply chain.

Question 53

The ________ area of the SCOR model includes everything from entering customer orders and determining delivery dates to storing and moving goods to the final destination.

Question 54

The professional society for persons interested in operations and supply chain management is ________.

Question 55

Distinguish between first-tier and second-tier suppliers in a supply chain and provide an example.

Question 56

________ is the use of information technology solutions to automate business transactions.

Question 57

Distinguish between upstream and downstream firms in a supply chain and provide an example.

Question 58

Printing and binding a book take place ________ from the conversion of wood to paper pulp in a publishing supply chain.

Question 59

A second-tier supplier is located ________ from a first-tier supplier.

Question 60

The ________ is a leader in education and all aspects of quality improvement.

Question 61

What are three possible career paths in operations and supply chain management? What functions would each path perform?

Question 62

Choose any two non-operations business functions.Provide examples of an operations or supply chain activity that interfaces directly with each business function you have chosen.