Deck 1: Disruptive IT Impacts Companies, competition, and Careers

Question 1

Machine-to-machine (M2M)technology enables sensor-embedded products to share reliable real-time data ________.

A)over short distances
B)via radio signals
C)using cloud services
D)via databases

Answer 1

B

Question 2

Market conditions and technological innovations leading to On-Demand services include all the following except:

A)smartphone-connected consumers
B)private data centers
C)simple and secure purchasing power
D)location-based services

Answer 2

A

Question 3

Routine formal processes are referred to as ________.

A)cross-functional processes
B)standard operating procedures
C)business tasks
D)standardized transactions

Answer 3

B

Question 4

BPR is part of the larger discipline of ________,which consists of methods,tools,and technology to support and continuously improve business processes.

A)business process management
B)cycle time reduction
C)business model optimization
D)standard operating procedures

Question 5

Forrester research repeatedly confirms there is a strong relationship between the quality of a firm's ________,which in turn increases revenue.

A)Mobile apps and business transactions
B)IoT capabilities and KPIs
C)Business model and marketing efforts
D)Customer experience and loyalty

Question 6

________ are data visualizations that display the current status of key performance indicators in easy-to-understand formats:

A)Predictions
B)Dashboards
C)Digital models
D)Real-time reports

Question 7

A top concern of well-established corporations,global financial institutions,born-on-the-Web retailers,and government agencies is how to design their digital business models in order to do all of the following,except:

A)Deliver an incredible customer experience
B)Improve profitability
C)Implement cloud computing
D)Increase market share

Question 8

What are the basic components of business processes?

A)Inputs and outputs
B)Data,knowledge,and activities
C)People,technology,and outputs
D)Inputs,activities,and deliverables

Question 9

Which of the following is not a goal of business process reengineering?

A)eliminate unnecessary or non-value-added processes
B)simplify and automate remaining processes
C)reduce cycle time,labor,and costs
D)increase innovation

Question 10

In the early stages of a startup like Uber,valuation is based heavily on the company's ________.

A)technology
B)present value
C)growth potential
D)assets

Question 11

Which if the following is not an example of how the Internet of Things is being used by businesses?

A)A network of ground sensors that allow agricultural operations to adjust the amount of fertilizer and water applied to specific field locations.
B)Sensors in shoppers' club cards that make it possible for retailers to offer discounts or promotions to consumers at the point of sale.
C)Sensors in rental cars that allow companies to base rates on the driving behavior of their customers
D)Sensors on packages of cereal,pasta,soup or other food products made for children that allow companies to determine young consumer's satisfaction with the nutritional value of the product.

Question 12

The goal of _________ is to eliminate unnecessary non-value added processes,then to simplify and automate the remaining processes to reduce cycle time,labor,and costs.

A)Strategic planning
B)Business process reengineering
C)Real-time information systems
D)Business Intelligence

Question 13

Applying IT to a manual or outdated process will _________:

A)maximize cycle time
B)not optimize the process
C)eliminate wasted steps
D)improve the outputs

Question 14

All of the following are examples of the influence of social,mobile,and cloud technologies except ________.

A)Connections and feedback via social networks have changed the balance of influence.
B)Customers expect to use location-aware services,apps,alerts,social networks,and the latest digital capabilities at work and outside work.
C)Customer loyalty and revenue growth depend on a business' ability to offer unique customer experiences that wow customers more than competitors can.
D)Consumers are less likely to trust tweets from ordinary people than recommendations made by celebrity endorsements.

Question 15

Business models designed to serve today's on-demand economy are based on time,convenience,and ________ service.

A)location-based
B)website
C)customer
D)personalized

Question 16

An estimated ________ % of big data are unstructured.

A)25
B)33
C)50
D)80

Question 17

FitBit was able to gain a competitive advantage over other wearables due to its __________.
A)sleek design

A)smartphone app
B)viral marketing campaign
C)global availability

Question 18

Examples of _____________ that can be facilitated by digital technologies are credit approval,opening a new account,order fulfillment,and shipping a product.

A)Strategic activities
B)Business processes
C)Planning activities
D)Competitive advantages

Question 19

In order to be successful,BPM requires all of the following except ________.

A)buy-in from a broad cross section of the business
B)software to map processes that are performed manually
C)the right technology
D)highly effective change management processes

Question 20

All functions and departments in the enterprise have tasks that they need to complete to produce outputs or ________ in order to meet their ________.

A)deliverables;objectives
B)business processes;budgets
C)milestones;deliverables
D)processes;business model

Question 21

Dashboards provide static summary charts,that when clicked,drill down to the detailed data.

Question 22

________ means having the ability to quickly integrate new business functions or to easily reconfigure software or apps.

A)agility
B)flexibility
C)responsive
D)IT consumerization

Question 23

________ is the migration of privately-owned mobile devices into enterprise IT environments.

A)agility
B)flexibility
C)responsiveness
D)IT consumerization

Question 24

IT agility,flexibility,and mobility are tightly interrelated and primarily dependent on:

A)An organization's IT infrastructure and architecture
B)The IT division's strategic hiring and training practices
C)IT's integration with production and accounting units
D)Strategic alignment between IT budget and company mission statement

Question 25

_____________ develop requirements,budgets,and schedules for their firm's information technology projects.They coordinate such projects from development through implementation,working with their organization's IT workers,as well as clients,vendors,and consultants.

A)Project Managers
B)Chief Technology Officers
C)CEOs
D)CFOs

Question 26

Matt is using his own tablet for work purposes,which is an example of a trend called _____________.

A)Mixed use IT
B)Employer IT cost shifting
C)IT consumerization
D)BYOM

Question 27

Influential industry leaders cite ____________ as their largest business challenge in sustaining a competitive edge.
A)employee performance

A)keeping up with technology
B)economic climate
C)new competition

Question 28

________ means being able to respond quickly in order to take advantage of opportunities faster or better than competitors.

A)agility
B)flexibility
C)responsive
D)IT consumerization

Question 29

Using a combination of mobile and database technology,Pizza House keeps records of the pizza preferences of all its customers.When Sam orders from Pizza House,he only says "send me the usual" when he calls in his order;and hangs up.Accessing the database,the Pizza House worker knows his address,his usual order,and what credit card to bill.The streamlined ordering and fulfillment efficiency give the Pizza House __________.

A)A strategic plan
B)A strategic model
C)A competitive advantage
D)A sustainably business edge

Question 30

________ means that IT capacity can be easily scaled up or down as needed,which essentially requires cloud computing.

A)agility
B)flexibility
C)responsiveness
D)IT consumerization

Question 31

_____________ evaluate the newest and most innovative technologies and determine how they can be applied for competitive advantage.They develop technical standards,deploy technology,and supervise workers who deal with the daily IT issues of the firm.

A)Project Managers
B)Chief Technology Officers
C)CEOs
D)CFOs

Question 32

A website or app that is scaled to be viewed from a computer,tablet,or smartphone is said to be_________.

A)responsive
B)flexible
C)agile
D)competitive

Question 33

iTunes was a significant breakthrough that forever changed the music industry and the first representation of Apple's ________.

A)IT consumerization
B)Sustainable competitive advantage
C)Incompatibility with Windows
D)future outside its traditional computing product line

Question 34

The field of ________ involves managing and analyzing massive sets of data for purposes such as target marketing,trend analysis,and the creation of individually tailored products and services.

A)Data science
B)Cloud computing
C)Machine-to-machine technology
D)Business models

Question 35

Data visualization refers to the use of statistics to find meaningful insight in the data,or better understand the data.

Question 36

Dashboards are data visualizations that display the current status of KPIs in easy-to-understand formats

Question 37

IT job growth is estimated at ________ from 2014 to 2024,according to the U.S.Department of Labor.

A)12%
B)5%
C)33%
D)Over 50%

Question 38

Jonathan analyzes social media clicks to predict the likelihood of specific members connecting with each other.Jonathan is a ____________.

A)Project Manager
B)Application Developer
C)Data Scientist
D)Data Base Administrator

Question 39

How many times a day does the average American check their smartphone?

A)24
B)59
C)46
D)99

Question 40

Machine-generated data and social media texts are examples of big data.

Question 41

Big data analytics has increased the demand for data scientists.

Question 42

Cloud computing eliminates the need to invest in hardware up front,so companies can develop and deploy applications faster.

Question 43

Big data are what high-volume,mostly text data are called.

Question 44

IoT combined with big data analytics can help manufacturers improve the efficiency of their machinery and minimize energy consumption,which often is the manufacturing industry's second-biggest expense.

Question 45

Enterprises use real-time data from tweets and sensors to gain insight into their customers' interests and preference.

Question 46

An effective informal business process documents who will perform the tasks;what materials to use;and where,how,and when the tasks are to be performed.

Question 47

Cloud computing can often make it difficult to deploy tools that can scale on demand to serve a growing number of users.

Question 48

At LinkedIn,data analytics lead to a significant increase in the number of connections members created with other members.

Question 49

Dropbox,Gmail,and Google Drive are examples of the Internet of Things.

Question 50

Machine-to-machine (M2M)technology enables sensor-embedded products to share reliable real-time data via satellite or optics.

Question 51

From an IT perspective,the mobile devices form the core;the cloud forms the endpoints;and social networks create the connections between the cloud and mobiles.

Question 52

In the simplest terms,a process consists of activities that convert inputs into outputs by doing work.

Question 53

Designing an effective process can be complex because you need a deep understanding of the inputs and outputs,how things can go wrong,and how to prevent things from going wrong.

Question 54

Elapsed time is the time required to complete a given process.

Question 55

Because a company's success depends on the efficiency of its business processes,even small improvements in key processes can have a significant payoff.

Question 56

Customer experience is about building the digital infrastructure that allows customers to do whatever they want to do,through whatever channels they choose to do it.

Question 57

Big data tend to be unstructured and less time-sensitive than traditional (or small)data.

Question 58

Informal processes are needed for the situations involving safety,security,or compliance.

Question 59

Digital business models refer to a set of capabilities enabled when physical things are connected to the Internet via sensors.

Question 60

By adding bar codes to trucks,utility meters,heart monitors,vending machines,and other equipment they sell,companies can track and manage their products remotely.

Question 61

Machine-to-machine technology uses ________ embedded in products to share reliable real-time data via radio signals.

Question 62

Most recently,tech innovations are seldom triggering opportunities and threats to business models and strategies.

Question 63

_____________ are specialized software,capabilities,and components all geared toward exploring huge volumes of data to provide greater insight.

Question 64

Dropbox,Gmail,and Google Drive are services accessible via the Internet and examples of ________

Question 65

Looking at Apple's history,you see innovative products and services that shaped the future.

Question 66

Methods and efforts to simply automate existing processes are referred to a business process reengineering,or BPR.

Question 67

Mass migration to mobile devices from PCs has expanded the scope of IT beyond traditional organizational boundaries-making location practically irrelevant.

Question 68

________ technology builds computing,connectivity,and sensor capabilities into materials.

Question 69

Workers with specialized technical knowledge and strong communications and business skills,as well as those with an MBA with a concentration in an IT area,will have the best prospects.

Question 70

________ are the outputs or tangible things that are produced by a business process.

Question 71

________ involves managing and analyzing massive sets of data for purposes such as target marketing,trend analysis,and the creation of individually tailored products and services.

Question 72

Having a competitive edge means possessing an advantage over your competition.

Question 73

________ refers to a set of capabilities enabled when physical things are connected to the Internet via sensors.

Question 74

What companies can do depends on what their information technology and data management systems can do.

Question 75

Computers,databases,and network services are examples of commodities that do not provide a competitive edge.

Question 76

Forrester research repeatedly confirms there is a strong relationship between the quality of a firm's customer experience and customer _________.

Question 77

With rare exceptions,every business initiative depends on the mix of IT,knowledge of its potential,the requirements for success,and,equally important,its limitations.

Question 78

Privacy regulations may prohibit financial institutions from posting or responding to customers' comments through social media sites.

Question 79

Understanding IT trends that affect the ways business is done and getting in front of those trends give you a career edge.

Question 80

Data stored on mobiles are at reduced risk compared to desktops.