Deck 7: Business Management and Organization

Question 1

Technical skills may include ________.

A) the ability to operate a printing press
B) the ability to recruit new employees
C) the ability to create and communicate goals
D) the ability to monitor the performance of employees
E) the ability to delegate work to others

Answer 1

A

Question 2

In business planning,what is the main course of action created by top-level managers?

A) a financial analysis
B) a marketing plan
C) a strategic plan
D) a SWOT analysis
E) a mission statement

Answer 2

C

Question 3

To make good decisions,a successful manager must be able to think abstractly in order to picture the organization as a whole and to understand its relationship to the rest of the business community.In other words,the manager must have ________.

A) conceptual skills
B) decision-making skills
C) interpersonal skills
D) community relations skills
E) networking skills

Answer 3

A

Question 4

The mission statement for a company MOST often appears on ________.

A) internal memos
B) advertising materials
C) company stationery
D) sales contracts
E) inter-office e-mails

Question 5

Which is a primary function of management?

A) planning
B) organizing
C) leading
D) monitoring
E) all of the above

Question 6

Goals are broad accomplishments that an organization wants to achieve within a certain time frame-in most companies,this is about ________.

A) three months
B) six months
C) one year
D) five years
E) ten years

Question 7

________ and organizing are two of a manager's most important responsibilities.

A) Planning
B) Recruiting
C) Training
D) Writing
E) Inspiring

Question 8

________ is the process of working with people and resources to accomplish the goals of an organization.

A) Human resources
B) Organization
C) Management
D) Intellectualizing
E) Strategizing

Question 9

Mission statements reflect the personality of ________.

A) a company
B) a typical customer of a company
C) the owner of a company
D) the spokesperson for a company
E) general shareholders in a company

Question 10

Which of the following processes BEST describes how managers identify unseen problems?

A) looking at the most recent sales figures
B) listening to messages on the consumer complaint line
C) analyzing data and searching for trends
D) looking at sales projections and comparing current figures
E) setting aside time to talk to middle managers

Question 11

Diane Pollock was recently promoted to middle management based on her excellent interpersonal skills.These skills help her because one of the primary roles of a middle manager is to ________.

A) develop software to maximize the company's efficiency
B) act as a liaison among different groups in the company
C) understand how world events will affect the company's growth
D) draft a handbook that outlines the company's rules and regulations
E) track carefully how employees' time is spent

Question 12

Tasty Pastry Bakery Shop is having problems with its sticky buns.The bottoms are burning and the customers are complaining.They have identified the problem and they are looking into possible alternative solutions.They could change the recipe and reduce the sugar,which burns quickly.They could change the type of pan they are using.They could lower the heat of the oven.They have tried changing the type of pan from steel cookie sheets to glass pans; however,the buns are still burning.What must they do now?

A) evaluate the alternatives again
B) generate more alternative solutions
C) implement a new plan of action
D) revisit the process of identifying the problem
E) lay aside the issue for a while to gain clarity

Question 13

Sally Hodges manages the housekeeping staff at a luxury resort.Most of the workers she interacts with are originally from Guatemala.Sally has decided to take a course in Spanish in order to communicate better with her staff.She is developing her ________ skills.

A) interpersonal
B) technical
C) leadership
D) conceptual
E) decision-making

Question 14

There are several steps that are crucial to effective time management.Which of the following steps will NOT improve the productivity of a business?

A) answering all e-mails as soon as they arrive
B) determining the level of urgency of paperwork
C) identifying clear agendas for meetings
D) crossing off tasks on the schedule as soon as they are completed
E) successfully delegating tasks to others

Question 15

Short-term targets a company implements that are designed to help realize the plans that have been made are called ________.

A) goals
B) objectives
C) benchmarks
D) strategic plans
E) vision statements

Question 16

A vision statement identifies ________.

A) the way the company would operate if profit were not an issue
B) the history of the business and its founder(s)
C) the latest accomplishments and innovations of a company
D) the current description of an organization's purpose, basic goals, and philosophies
E) what the business wants to be in the future

Question 17

The BEST way to describe the conceptual skills that a good manager must develop is to state that these skills must include understanding the relationships between ________.

A) product designs and product manufacturing
B) the different parts of the organization
C) the legal firms who represent the company
D) machinery workers and machine service workers
E) promotional campaigns and customer response

Question 18

At what stage in the decision-making process would managers be most likely to seek customer or market opinion?

A) when identifying problems
B) when generating alternative solutions
C) when evaluating the alternatives
D) when choosing the best plan of action
E) when implementing the plan of action

Question 19

Lower-level managers must use interpersonal skills for a variety of reasons in the workplace,however,they do not need to ________.

A) build morale
B) communicate with investors
C) motivate employees
D) train workers
E) support workers in their daily tasks

Question 20

Once a company's vision and mission statement have been articulated,management must assess a company's SWOT,which stands for ________.

A) strengths, weaknesses, operations, and targets
B) strengths, world view, obligations, and tasks
C) strengths, weaknesses, opportunities, and threats
D) strengths, weaknesses, organization, and threats
E) strengths, world view, organization, and targets

Question 21

Which type of plan will keep an organization running in the event of a disruption?

A) tactical
B) contingency
C) strategic
D) operational
E) time-management

Question 22

Which of the following types of plans represents a set of instructions for employees?

A) strategic
B) operational
C) tactical
D) vision
E) mission

Question 23

Which type of plan acts as a framework for decisions and assists in setting corporate benchmarks?

A) operational
B) tactical
C) contingency
D) strategic
E) emergency

Question 24

The specifics of carrying out tactical plans are ________.

A) strategies
B) internal strengths
C) operational plans
D) objectives
E) contingencies

Question 25

________ plans depend on daily or weekly schedules and focus on specific departments or employees.

A) Operational
B) Tactical
C) Strategic
D) Contingency
E) Vision

Question 26

When is the annual budget for an organization developed?

A) during strategic planning
B) during tactical planning
C) during operational planning
D) during contingency planning
E) during SWOT analysis

Question 27

Organizational structure depends on a variety of factors NOT including ________.

A) the number of employees in the organization
B) the location(s) of business operations
C) the speed at which decisions are made
D) the collaborative nature of the work
E) the subjectivity of the business to rapid change

Question 28

The need for a business to change quickly will often help determine the ________.

A) mission statement
B) vision
C) compensation of employees
D) organizational structure
E) technology infrastructure

Question 29

When Boeing recently produced its latest airplane,the Boeing 787,parts of the plane were assembled in Italy,other parts were assembled in Wichita,Kansas,and elements of the plane were shipped to Everett,Washington,where the final assembly was completed.This is an example of ________.

A) vertical organization
B) horizontal organization
C) network organization
D) team organization
E) cooperative organization

Question 30

Once long-term goals and objectives have been determined,middle management generates ________.

A) strategic plans
B) short-term targets
C) tactical plans
D) resource evaluations
E) incentive programs

Question 31

Conditions that could negatively affect a company's competitive capability are called ________.

A) extreme circumstances
B) external threats
C) internal weaknesses
D) tactical nightmares
E) unforeseen obstacles

Question 32

Despite their benefits,traditional pyramidal management has been criticized as being ________.

A) top-heavy
B) inflexible
C) uneconomical
D) impersonal
E) too vague

Question 33

In an organizational chart for a company,training will generally fall under what division?

A) human resources
B) finance
C) operations
D) marketing
E) sales

Question 34

If a computer virus spreads rapidly through a company's computer system and threatens to shut down all internal and external lines of communication,the company will likely put a(n)________ into effect.

A) strategic plan
B) tactial plan
C) healthcare plan
D) contingency plan
E) operational plan

Question 35

When Ford Motor Company formed management groups around areas of specific production,it was using a(n)________ organization structure.

A) flat
B) vertical
C) pyramid
D) linear
E) inverted

Question 36

What represents the highest level of planning in an organization?

A) strategic planning
B) tactical planning
C) operational planning
D) contingency planning
E) emergency planning

Question 37

Division managers who are responsible for financial,marketing,sales,operations,or IT divisions and team leaders who are responsible for a group of employees are ________.

A) top managers
B) first-line managers
C) middle managers
D) senior managers
E) executive board members

Question 38

Tactical planning and coordinating specific plans with the established strategic vision is the task of the ________.

A) top managers
B) junior managers
C) middle managers
D) first-line managers
E) CEO

Question 39

Which of these falls directly under the responsibility of first-line managers?

A) corporate benchmark setting
B) day-to-day operations
C) resource allocation for strategic planning
D) crisis management planning
E) plans with 1-3 year timeline

Question 40

A(n)________ organization has few people in power and many following.

A) horizontal
B) flat
C) circular
D) vertical
E) inverted

Question 41

An organization where power is distributed and employees work in groups or teams is a ________ organization.

A) network
B) vertical
C) horizontal
D) linear
E) virtual

Question 42

Network organization is an emerging business structure in which ________ collaborate.

A) teams of employees
B) a company and its distributors
C) a group of companies
D) a group of managers
E) a group of divisions

Question 43

Keeping a schedule is an important time management skill.

Question 44

When managers evaluate a decision and determine that it is not meeting the goals of the organization,the decision-making process may become cyclical.

Question 45

An understanding of the company mission can help fuel employee enthusiasm.

Question 46

A vision statement is a current description of an organization's purpose,basic goals,and philosophies.

Question 47

Reebok only designs and markets its products.The company does not produce any products.This is an example of ________.

A) a network organization
B) a team organization
C) a vertical organization
D) a flat organization
E) a pyramidal organization

Question 48

Top managers learn conceptual skills in business school and then apply what they've learned in the workplace.

Question 49

It is important for a marketing manager to have strong accounting skills.

Question 50

The skills of a manager and the process a manager goes through will be entirely different if the organization is a simple working group instead of a multibillion-dollar company.

Question 51

The vast majority of people who have graduated from a reputable Master's in Business Administration program have a mastery of the basic skills a successful manager needs to possess: technical,interpersonal,conceptual,decision-making,and time management.

Question 52

A ________ is a graph that displays the values of two variables to see if there is a relationship between the variables.

A) scatterplot
B) run chart
C) check sheet
D) control chart
E) histogram

Question 53

Only for-profit companies use mission statements.

Question 54

It is virtually impossible to learn decision-making skills.Some people are decisive by nature and others are indecisive.

Question 55

If a business owner has a superb knowledge of business logistics,has the ability to make good decisions every day,and has excellent interpersonal skills,the business will thrive.

Question 56

The quality initiative that is statistically based,proactive,and long-term and that is designed to look at the overall business process to prevent problems is called ________.

A) Six Sigma
B) Total Quality Management
C) the Control Cycle
D) Performance Measurement
E) Pareto chart

Question 57

Managers do not need to be comfortable with technology because they can delegate those tasks to their information technology (IT)staff.

Question 58

A company that is organized around specific business functions and where there are several levels of first-line and middle managers is a(n)________ organization.

A) network
B) vertical
C) flat
D) linear
E) inverted

Question 59

The basic steps in a formal decision-making process are identifying and analyzing the problem,generating possible solutions,examining the alternatives,selecting the best plan of action,and finally implementing it.

Question 60

A mission statement identifies what a business wants to be in the future.

Question 61

Tactical plans are made with a six-month to one-year horizon in mind.

Question 62

The benefit of a horizontal organization is that each team has more responsibility for the outcome of its work.

Question 63

Explain the acronym SMARTER.It should be kept in mind by managers when designing and wording goals and objectives.

Question 64

What are some of the aspects of internal and external communication in contingency planning?

Question 65

Name the four types of plans used to carry out goals.

Question 66

A company might conduct full-scale practice drills,including closing a building and working from a remote location,in order to test its contingency plans.

Question 67

What is organizing?

Question 68

What do top managers do?

Question 69

Smaller companies that have relatively few employees tend to be organized in the same way as large corporations.

Question 70

Most companies have control systems that help measure the plans they set in place to carry out the goals and objectives of the organization.This control system generally forms a cycle.

Question 71

Almost all businesses are organized the same way,in a vertical,hierarchical structure.

Question 72

What are at least three of the interpersonal skills that a top manager must develop in order to work successfully with people both inside and outside an organizations?

Question 73

Name at least three of the external factors that affect a company and its success.

Question 74

In analyzing a company's strengths and weakness,management must analyze the company's internal resources.Name at least three aspects of these internal resources.

Question 75

Explain at least three ways that the vision and mission statement are critically important for an organization.

Question 76

Xerox maintains a flat organizational structure organized by product category and by region.

Question 77

What time management skills does it take to succeed as a manger?

Question 78

What does an analysis of a company's strengths,weaknesses,opportunities,and threats help determine?

Question 79

Once managers have identified several alternative solutions,they must evaluate those alternatives based on various criteria.Name those criteria.

Question 80

What are the four primary functions of management?