Deck 17: Format and Layout of Business Documents

Question 1

The proper sequence for the standard parts of a letter is

A) heading, date, inside address, salutation, body, complimentary close, signature block.
B) date, heading, inside address, salutation, body, typewritten name, complimentary close.
C) salutation, date, heading, inside address, body, complimentary close, signature block.
D) inside address, heading, date, salutation, body, complimentary close, typewritten name.
E) salutation, inside address, body, complimentary close, signature block, date.

Answer 1

A
Explanation: A)All business letters typically include these seven elements,usually arranged in one of three basic formulas.

Question 2

Most envelopes used in U.S.business are No.10(9½).

Answer 2

True
Explanation: No.10 envelopes are sized to accommodate 8½ by 11-inch paper,folded into three segments vertically.

Question 3

In business documents,abbreviations such as U.S.A.and M.B.A.must always contain periods.

Answer 3

False
Explanation: United States customs include both the use of periods in such abbreviations as well as the omission of them,but such abbreviations should never have spaces between the letters.

Question 4

The quality of paper is measured by

A) length and width.
B) weight and cotton content.
C) color and texture.
D) whether or not it is imprinted with the name and address of the company.
E) none of the above.

Question 5

What is the correct format for reference initials?

A) RSR/sm
B) RSR:sm
C) RSR:SM
D) Any of the above
E) None of the above.

Question 6

In the signature block of a business letter,three blank lines are left between the complimentary close and the sender's typed name.

Question 7

The letter format in which all parts begin at the left margin is called

A) modified block.
B) simplified.
C) mixed.
D) professional.
E) block.

Question 8

A memo should always contain a complimentary close and a signature.

Question 9

When preparing a formal report that will be bound,leave at least a

A) uniform 2-inch margin on all sides.
B) 2-inch margin at the top and bottom and a 1-inch margin on the sides.
C) uniform 1½ inch margin on all sides.
D) 3-inch margin on the left side of each page.
E) 1-inch margin on three sides and a 1½ inch margin on the bound side.

Question 10

In the simplified letter format,commas follow both the salutation and the complimentary close.

Question 11

Letterhead stationery commonly includes the company's URL.

Question 12

The top of a memo usually includes headings for

A) to, from, date, subject.
B) department, date, subject.
C) attention, to, from, date.
D) subject, to, date.
E) none of the above.

Question 13

In memos,a courtesy title

A) should always be used.
B) is never appropriate.
C) is required if you are discussing confidential matters.
D) should be used only if you would use one in a face-to-face encounter with the reader.
E) is used only when you do not know the reader's last name.

Question 14

The second page of a letter includes a heading containing the name of the person or organization receiving the letter,the page number,and the date.

Question 15

If you include an attention line in a business letter,you should place it

A) at the top of the page, centered under the letterhead.
B) below the salutation.
C) two lines below the complimentary close.
D) on the first line of the inside address.
E) vertically on the left side of the page.

Question 16

To meet the needs of U.S.Postal Service equipment,envelopes used for bulk mailings

A) are never made of colored paper.
B) are addressed in capital letters, with no punctuation.
C) include all mailing instructions below the address area.
D) must be legal size.
E) adhere to all of the above guidelines.

Question 17

Which of the following is a salutopening?

A) Dear Professor Milford:
B) Dear Esteemed Professor Milford,
C) Attention: Professor J. J. Milford
D) Good Day,
E) Thank you, Professor Milford,

Question 18

If you are writing a business letter to someone you know well,it is acceptable to use his or her first name in the salutation.

Question 19

"Feb.10th,2013" is the correct way to type the date in a letter.

Question 20

In formal business reports,every page should have a page number printed in the top right-hand corner.