Deck 9: Designing Adaptive Organizations: Part A

Question 1

__________ is the collection of activities that transforms inputs into outputs that customers value.

A) Reengineering
B) Functionalization
C) Organizational structure
D) Production positioning
E) Organizational process

Answer 1

E

Question 2

One of the key assumptions underlying the chain of command is __________, which means that workers should report to just one supervisor.

A) delegation of command
B) empowerment
C) synergistic authority
D) unity of command
E) centralization of authority

Answer 2

D

Question 3

Job enlargement and job enrichment mean essentially the same thing.

Answer 3

False
While job enlargement increases the number of tasks performed, job enrichment adds a fundamentally different dimension: authority and control to make meaningful decisions about the work.

Question 4

A(n) __________ function is an activity that contributes directly to creating or selling the company's products.

A) staff
B) line
C) mechanistic
D) organic
E) charted

Question 5

The core philosophy upon which the job characteristic model is based is:

A) reciprocity
B) empathy
C) autonomy
D) internal motivation
E) motivational valences

Question 6

__________ is a fundamental rethinking and radical redesign of business processes to achieve dramatic improvements in critical measures of performance, such as cost, quality, service, and speed.

A) Pooling interdependence
B) Reciprocating interdependence
C) Reengineering
D) Repositioning
E) Manufacturing conversion

Question 7

Specialized jobs are generally inefficient.

Question 8

The two disadvantages associated with product departmentalization are costly duplication and difficulties with cross-departmental coordination.

Question 9

A(n) __________ organization is an organization that is characterized by specialized jobs and responsibilities, precisely defined, unchanging roles, and a rigid chain of command based on centralized authority and vertical communication.

A) modular
B) departmentalized
C) standardized
D) organic
E) mechanistic

Question 10

Except for the core business activities that they can perform better, faster, and cheaper than others, __________ outsource all remaining business activities to outside companies, suppliers, specialists, or consultants.

A) modular organizations
B) hierarchical organizations
C) boundaryless organizations
D) organizational networks
E) virtual organizations

Question 11

The process view of an organization will typically be very similar to the structural, hierarchical view of the organization.