Deck 2: Influences on Employee Behavior

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Question
In general need theories of motivation focus on a deficiency that energizes one's behavior.
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Question
Goals do not need to be agreed to by employees to be effective.
Question
The employee work outcomes in the Wagner-Hollenbeck model of motivation and performance are: Desire to perform,effort,performance and motivation.
Question
In expectancy theory,the importance that an individual places upon a particular outcome is called instrumentality.
Question
The behavioral intentions model is based on a combination of attitudes and perceived social pressures to behave in a given way.
Question
According to social learning theory,self-efficacy is defined as a person's beliefs about their ability to perform a job.
Question
The self-fulfilling prophecy is also called the Pygmalion effect
Question
The motivational theories by Maslow and Alderfer are examples of cognitive theories of motivation.
Question
Cohesiveness means that group members are willing to remain a part of the group?
Question
Leadership is the coercive influence used to direct and coordinate the activities of a group toward accomplishing a goal.
Question
Attitudes can easily be used to explain all behaviors.
Question
According to the self-fulfilling prophecy a supervisors expectations of behavior can impact the employee's behavior
Question
In equity theory employees compare themselves to their goals.
Question
Downsizing is the voluntary reduction in the size of the workforce
Question
Groupthink means that a group is 'smarter' than the individuals in the group.
Question
According to Wagner & Hollenbeck 5 employee outcomes are of particular interest.
Question
Outcomes can be either personal to the employee or organizationally focused.
Question
A major focus of most HRD interventions is to change employee behavior.
Question
KSA stands for knowledge,skills and attitudes.
Question
Specific and difficult goals lead to higher performance than do vague and easy goals.
Question
Internal forces that impact employee behavior:

A) Organizational culture
B) Performance expectations
C) Job design
D) All of the above impact employee behavior
Question
Downsizing.

A) Is not very common among large companies
B) Was a trend of the 1950's but not seen often today
C) Usually causes a large jump in profits and stock price
D) Is a voluntary reduction in the overall size of the workforce
Question
Internal forces impacting employee behavior include all of the following except?

A) Supervisors
B) Co-workers
C) Global influences
D) The organizational reward structure
Question
A personal outcome of employee behavior would include:

A) Downsizing
B) Pay and recognition
C) Teamwork
D) Productivity
Question
The motivational theories by Maslow and Alderfer are examples of what type of motivational approach?

A) cognitive
B) meta-analytic
C) noncognitive
D) need-based
Question
According to the text an organization can influence employee behavior in the following ways EXCEPT:

A) bonus pay
B) culture
C) laws and regulations
D) job design
Question
Reinforcement theory deals mainly with:

A) trainability
B) rewards and punishment
C) intrinsic motivation
D) the need for social belonging
Question
Which motivation theory suggests that people compare the outcomes they received to the outcomes received by others?

A) equity theory
B) attribution theory
C) goal-setting theory
D) expectancy theory
Question
External forces impacting employee behavior include all of the following except?

A) KSA's
B) Technology developments
C) Government laws
D) Economic conditions
Question
The idea that a supervisor's (or trainer's)expectations for an employee (or trainee)can influence the employee's (or trainee's)behavior is referred to as the:

A) Pygmalion effect
B) vertical-dyad-linkage theory
C) path-goal theory
D) Groupthink theory
Question
An organizational outcome of employee behavior would include:

A) Downsizing
B) Pay
C) Productivity
D) Recognition
Question
Employee behavior at work is not influenced by:

A) Coworkers
B) Political issues outside work
C) The organization reward structure
D) The supervisor one works for
Question
A person's general feeling of favorableness or unfavorable toward some object is the definition of a(n):

A) ability
B) outcome
C) motivation
D) attitude
Question
In terms of salesperson's knowledge,skills and abilities,which of the following task would be considered ability?

A) technical troubleshooting
B) "cold calling"
C) developing relationships
D) audiovisual expertise
Question
Behavior modification principles suggest four choices for controlling an employee's behavior.These include all of the following EXCEPT:

A) positive reinforcement
B) termination
C) extinction
D) negative reinforcement
Question
According to social learning theory,self-efficacy is defined as a person's beliefs:

A) about their ability to successfully perform a particular task or activity
B) about their overall worth or sense of value
C) that performing a particular task will lead to a given outcome
D) that the cause of their behavior is something external to themselves
Question
Downsizing is:

A) When one company buys another
B) When two companies merge their operations
C) When an employees work load is reduced by hiring more employees
D) When a company reduced the size of the work force
Question
The following are factors in the work environment that affect an employee's behavior EXCEPT:

A) supervision
B) coworkers
C) organizational design
D) outcomes
Question
In expectancy theory,the importance that an individual places upon a particular outcome is called a(n):

A) instrumentality
B) valence
C) expectancy
D) extrinsic motivation
Question
Organizational Citizenship Behaviors (OCB)is:

A) Also called task performance
B) Never a job-related behavior
C) Required behavior by most organizations
D) Contribute to organizational effectiveness
Question
Abilities

A) Are a combination of what you can do and what you have learned over time
B) Reflects what you have been trained to do
C) Are an understanding you have of a particular subject
D) Are a general capacity to perform a task
Question
Goals setting theory:

A) Is well supported by research
B) Works only for some employees
C) Has no role in training
D) Works only if the goals are easy to achieve
Question
Job design is:

A) Not important in the way employees behave
B) A function of the tasks one performs and the scope of responsibilities
C) Done by HR Designers only once each year
D) The way the employee performs the job
Question
Alderfer's theory of motivation:

A) Contains 2 factors - hygiene and motivator factors
B) Contains 5 categories of needs
C) Focuses on existence, relatedness and growth
D) None of the above are true
Question
The concept of the self-fulfilling prophecy is also called:

A) Pygmalion effect
B) Self efficacy
C) Instrumentality
D) Valence
Question
Which is the correct sequence of events according to Behavior modeling theory?

A) Let them see a model, tell the trainee what to do practice, feedback and social reinforcement
B) Tell the trainee what to do, let them see a model, practice, feedback and social reinforcement
C) Tell the trainee what to do, let them see a model, feedback, practice and social reinforcement
D) Tell the trainee what to do, let them see a model, social reinforcement, practice and feedback
Question
According to path-goal theory of leadership motivation and job satisfaction will be high if:

A) The leader identifies the goals and clarifies the paths employees can take to reach these goals.
B) The leader identifies the goals and lets the employees seek their own path to reach these goals.
C) The leader lets the employee identify their own goals and then ignores their efforts
D) None of the above are true
Question
The organization impacts employee behaviors based on:

A) The type, distribution and criteria for rewarding people
B) How much money a person makes compared to others
C) Whether or not there is a bonus
D) Pay has not impact on employee behaviors
Question
The behavioral intentions model:

A) Explains why attitudes always predict actual behaviors
B) Impact behavior only to the extent that they influence one's intentions
C) Is the best way to evaluate a training program
D) Has no link to employee's intentions to use what they learn during a training program.
Question
Organizational rewards:

A) Includes only things like pay and benefits
B) Has no impact on employee behavior
C) Includes pay and intangible things like recognition.
D) Work most effectively when they are used as control mechanisms
Question
Social loafing:

A) Increases as group size increases
B) Goes down as the group gets smaller
C) Is a tendency of members to reduce performance
D) All of the above are true
Question
Groupthink means that:

A) People are grouped at work by their IQ
B) People in groups usually seek unanimity
C) Groups spend more time thinking than doing
D) It actually does not exist as a concept
Question
Herzberg's theory of motivation:

A) Contains 2 factors - hygiene and motivator factors
B) Contains 5 categories of needs
C) Focuses on existence, relatedness and growth
D) None of the above are true
Question
A norm is best defined as:

A) A part of company policy
B) An informal rule for appropriate behavior with a group
C) A written policy for behavior
D) Something each employees makes up for themselves
Question
Organization culture is:

A) Illegal to talk about
B) Of no interest to training and development
C) A set of values, beliefs and patterns of behaviors that are shared by members of the organization
D) A factor only for management level employees
Question
According to Social Learning Theory a person's self-efficacy expectations will determine:

A) Whether or not they will do the task correctly
B) How much effort a person will spend on a task
C) The size of the reward they expect
D) Whether or not they like doing the task
Question
A major goal of HRD efforts includes all except:

A) Stay within budget
B) Help employees attain their goals
C) Improve organizational performance
D) Change employee behavior
Question
Maslow's need theory of motivation:

A) Contains 2 factors
B) Contains 5 categories of needs
C) Focuses on existence, relatedness and growth
D) None of the above are true
Question
Motivation focuses on all of the following processes affecting behavior except:

A) Energizing
B) Direction
C) Cohesiveness
D) Persistence
Question
The self-fulfilling prophecy means that:

A) What you see is what you get
B) A picture is worth 1000 words
C) If you value the reward you will work hard
D) The supervisors expectations can impact employee behavior
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Deck 2: Influences on Employee Behavior
1
In general need theories of motivation focus on a deficiency that energizes one's behavior.
True
2
Goals do not need to be agreed to by employees to be effective.
False
3
The employee work outcomes in the Wagner-Hollenbeck model of motivation and performance are: Desire to perform,effort,performance and motivation.
False
4
In expectancy theory,the importance that an individual places upon a particular outcome is called instrumentality.
Unlock Deck
Unlock for access to all 60 flashcards in this deck.
Unlock Deck
k this deck
5
The behavioral intentions model is based on a combination of attitudes and perceived social pressures to behave in a given way.
Unlock Deck
Unlock for access to all 60 flashcards in this deck.
Unlock Deck
k this deck
6
According to social learning theory,self-efficacy is defined as a person's beliefs about their ability to perform a job.
Unlock Deck
Unlock for access to all 60 flashcards in this deck.
Unlock Deck
k this deck
7
The self-fulfilling prophecy is also called the Pygmalion effect
Unlock Deck
Unlock for access to all 60 flashcards in this deck.
Unlock Deck
k this deck
8
The motivational theories by Maslow and Alderfer are examples of cognitive theories of motivation.
Unlock Deck
Unlock for access to all 60 flashcards in this deck.
Unlock Deck
k this deck
9
Cohesiveness means that group members are willing to remain a part of the group?
Unlock Deck
Unlock for access to all 60 flashcards in this deck.
Unlock Deck
k this deck
10
Leadership is the coercive influence used to direct and coordinate the activities of a group toward accomplishing a goal.
Unlock Deck
Unlock for access to all 60 flashcards in this deck.
Unlock Deck
k this deck
11
Attitudes can easily be used to explain all behaviors.
Unlock Deck
Unlock for access to all 60 flashcards in this deck.
Unlock Deck
k this deck
12
According to the self-fulfilling prophecy a supervisors expectations of behavior can impact the employee's behavior
Unlock Deck
Unlock for access to all 60 flashcards in this deck.
Unlock Deck
k this deck
13
In equity theory employees compare themselves to their goals.
Unlock Deck
Unlock for access to all 60 flashcards in this deck.
Unlock Deck
k this deck
14
Downsizing is the voluntary reduction in the size of the workforce
Unlock Deck
Unlock for access to all 60 flashcards in this deck.
Unlock Deck
k this deck
15
Groupthink means that a group is 'smarter' than the individuals in the group.
Unlock Deck
Unlock for access to all 60 flashcards in this deck.
Unlock Deck
k this deck
16
According to Wagner & Hollenbeck 5 employee outcomes are of particular interest.
Unlock Deck
Unlock for access to all 60 flashcards in this deck.
Unlock Deck
k this deck
17
Outcomes can be either personal to the employee or organizationally focused.
Unlock Deck
Unlock for access to all 60 flashcards in this deck.
Unlock Deck
k this deck
18
A major focus of most HRD interventions is to change employee behavior.
Unlock Deck
Unlock for access to all 60 flashcards in this deck.
Unlock Deck
k this deck
19
KSA stands for knowledge,skills and attitudes.
Unlock Deck
Unlock for access to all 60 flashcards in this deck.
Unlock Deck
k this deck
20
Specific and difficult goals lead to higher performance than do vague and easy goals.
Unlock Deck
Unlock for access to all 60 flashcards in this deck.
Unlock Deck
k this deck
21
Internal forces that impact employee behavior:

A) Organizational culture
B) Performance expectations
C) Job design
D) All of the above impact employee behavior
Unlock Deck
Unlock for access to all 60 flashcards in this deck.
Unlock Deck
k this deck
22
Downsizing.

A) Is not very common among large companies
B) Was a trend of the 1950's but not seen often today
C) Usually causes a large jump in profits and stock price
D) Is a voluntary reduction in the overall size of the workforce
Unlock Deck
Unlock for access to all 60 flashcards in this deck.
Unlock Deck
k this deck
23
Internal forces impacting employee behavior include all of the following except?

A) Supervisors
B) Co-workers
C) Global influences
D) The organizational reward structure
Unlock Deck
Unlock for access to all 60 flashcards in this deck.
Unlock Deck
k this deck
24
A personal outcome of employee behavior would include:

A) Downsizing
B) Pay and recognition
C) Teamwork
D) Productivity
Unlock Deck
Unlock for access to all 60 flashcards in this deck.
Unlock Deck
k this deck
25
The motivational theories by Maslow and Alderfer are examples of what type of motivational approach?

A) cognitive
B) meta-analytic
C) noncognitive
D) need-based
Unlock Deck
Unlock for access to all 60 flashcards in this deck.
Unlock Deck
k this deck
26
According to the text an organization can influence employee behavior in the following ways EXCEPT:

A) bonus pay
B) culture
C) laws and regulations
D) job design
Unlock Deck
Unlock for access to all 60 flashcards in this deck.
Unlock Deck
k this deck
27
Reinforcement theory deals mainly with:

A) trainability
B) rewards and punishment
C) intrinsic motivation
D) the need for social belonging
Unlock Deck
Unlock for access to all 60 flashcards in this deck.
Unlock Deck
k this deck
28
Which motivation theory suggests that people compare the outcomes they received to the outcomes received by others?

A) equity theory
B) attribution theory
C) goal-setting theory
D) expectancy theory
Unlock Deck
Unlock for access to all 60 flashcards in this deck.
Unlock Deck
k this deck
29
External forces impacting employee behavior include all of the following except?

A) KSA's
B) Technology developments
C) Government laws
D) Economic conditions
Unlock Deck
Unlock for access to all 60 flashcards in this deck.
Unlock Deck
k this deck
30
The idea that a supervisor's (or trainer's)expectations for an employee (or trainee)can influence the employee's (or trainee's)behavior is referred to as the:

A) Pygmalion effect
B) vertical-dyad-linkage theory
C) path-goal theory
D) Groupthink theory
Unlock Deck
Unlock for access to all 60 flashcards in this deck.
Unlock Deck
k this deck
31
An organizational outcome of employee behavior would include:

A) Downsizing
B) Pay
C) Productivity
D) Recognition
Unlock Deck
Unlock for access to all 60 flashcards in this deck.
Unlock Deck
k this deck
32
Employee behavior at work is not influenced by:

A) Coworkers
B) Political issues outside work
C) The organization reward structure
D) The supervisor one works for
Unlock Deck
Unlock for access to all 60 flashcards in this deck.
Unlock Deck
k this deck
33
A person's general feeling of favorableness or unfavorable toward some object is the definition of a(n):

A) ability
B) outcome
C) motivation
D) attitude
Unlock Deck
Unlock for access to all 60 flashcards in this deck.
Unlock Deck
k this deck
34
In terms of salesperson's knowledge,skills and abilities,which of the following task would be considered ability?

A) technical troubleshooting
B) "cold calling"
C) developing relationships
D) audiovisual expertise
Unlock Deck
Unlock for access to all 60 flashcards in this deck.
Unlock Deck
k this deck
35
Behavior modification principles suggest four choices for controlling an employee's behavior.These include all of the following EXCEPT:

A) positive reinforcement
B) termination
C) extinction
D) negative reinforcement
Unlock Deck
Unlock for access to all 60 flashcards in this deck.
Unlock Deck
k this deck
36
According to social learning theory,self-efficacy is defined as a person's beliefs:

A) about their ability to successfully perform a particular task or activity
B) about their overall worth or sense of value
C) that performing a particular task will lead to a given outcome
D) that the cause of their behavior is something external to themselves
Unlock Deck
Unlock for access to all 60 flashcards in this deck.
Unlock Deck
k this deck
37
Downsizing is:

A) When one company buys another
B) When two companies merge their operations
C) When an employees work load is reduced by hiring more employees
D) When a company reduced the size of the work force
Unlock Deck
Unlock for access to all 60 flashcards in this deck.
Unlock Deck
k this deck
38
The following are factors in the work environment that affect an employee's behavior EXCEPT:

A) supervision
B) coworkers
C) organizational design
D) outcomes
Unlock Deck
Unlock for access to all 60 flashcards in this deck.
Unlock Deck
k this deck
39
In expectancy theory,the importance that an individual places upon a particular outcome is called a(n):

A) instrumentality
B) valence
C) expectancy
D) extrinsic motivation
Unlock Deck
Unlock for access to all 60 flashcards in this deck.
Unlock Deck
k this deck
40
Organizational Citizenship Behaviors (OCB)is:

A) Also called task performance
B) Never a job-related behavior
C) Required behavior by most organizations
D) Contribute to organizational effectiveness
Unlock Deck
Unlock for access to all 60 flashcards in this deck.
Unlock Deck
k this deck
41
Abilities

A) Are a combination of what you can do and what you have learned over time
B) Reflects what you have been trained to do
C) Are an understanding you have of a particular subject
D) Are a general capacity to perform a task
Unlock Deck
Unlock for access to all 60 flashcards in this deck.
Unlock Deck
k this deck
42
Goals setting theory:

A) Is well supported by research
B) Works only for some employees
C) Has no role in training
D) Works only if the goals are easy to achieve
Unlock Deck
Unlock for access to all 60 flashcards in this deck.
Unlock Deck
k this deck
43
Job design is:

A) Not important in the way employees behave
B) A function of the tasks one performs and the scope of responsibilities
C) Done by HR Designers only once each year
D) The way the employee performs the job
Unlock Deck
Unlock for access to all 60 flashcards in this deck.
Unlock Deck
k this deck
44
Alderfer's theory of motivation:

A) Contains 2 factors - hygiene and motivator factors
B) Contains 5 categories of needs
C) Focuses on existence, relatedness and growth
D) None of the above are true
Unlock Deck
Unlock for access to all 60 flashcards in this deck.
Unlock Deck
k this deck
45
The concept of the self-fulfilling prophecy is also called:

A) Pygmalion effect
B) Self efficacy
C) Instrumentality
D) Valence
Unlock Deck
Unlock for access to all 60 flashcards in this deck.
Unlock Deck
k this deck
46
Which is the correct sequence of events according to Behavior modeling theory?

A) Let them see a model, tell the trainee what to do practice, feedback and social reinforcement
B) Tell the trainee what to do, let them see a model, practice, feedback and social reinforcement
C) Tell the trainee what to do, let them see a model, feedback, practice and social reinforcement
D) Tell the trainee what to do, let them see a model, social reinforcement, practice and feedback
Unlock Deck
Unlock for access to all 60 flashcards in this deck.
Unlock Deck
k this deck
47
According to path-goal theory of leadership motivation and job satisfaction will be high if:

A) The leader identifies the goals and clarifies the paths employees can take to reach these goals.
B) The leader identifies the goals and lets the employees seek their own path to reach these goals.
C) The leader lets the employee identify their own goals and then ignores their efforts
D) None of the above are true
Unlock Deck
Unlock for access to all 60 flashcards in this deck.
Unlock Deck
k this deck
48
The organization impacts employee behaviors based on:

A) The type, distribution and criteria for rewarding people
B) How much money a person makes compared to others
C) Whether or not there is a bonus
D) Pay has not impact on employee behaviors
Unlock Deck
Unlock for access to all 60 flashcards in this deck.
Unlock Deck
k this deck
49
The behavioral intentions model:

A) Explains why attitudes always predict actual behaviors
B) Impact behavior only to the extent that they influence one's intentions
C) Is the best way to evaluate a training program
D) Has no link to employee's intentions to use what they learn during a training program.
Unlock Deck
Unlock for access to all 60 flashcards in this deck.
Unlock Deck
k this deck
50
Organizational rewards:

A) Includes only things like pay and benefits
B) Has no impact on employee behavior
C) Includes pay and intangible things like recognition.
D) Work most effectively when they are used as control mechanisms
Unlock Deck
Unlock for access to all 60 flashcards in this deck.
Unlock Deck
k this deck
51
Social loafing:

A) Increases as group size increases
B) Goes down as the group gets smaller
C) Is a tendency of members to reduce performance
D) All of the above are true
Unlock Deck
Unlock for access to all 60 flashcards in this deck.
Unlock Deck
k this deck
52
Groupthink means that:

A) People are grouped at work by their IQ
B) People in groups usually seek unanimity
C) Groups spend more time thinking than doing
D) It actually does not exist as a concept
Unlock Deck
Unlock for access to all 60 flashcards in this deck.
Unlock Deck
k this deck
53
Herzberg's theory of motivation:

A) Contains 2 factors - hygiene and motivator factors
B) Contains 5 categories of needs
C) Focuses on existence, relatedness and growth
D) None of the above are true
Unlock Deck
Unlock for access to all 60 flashcards in this deck.
Unlock Deck
k this deck
54
A norm is best defined as:

A) A part of company policy
B) An informal rule for appropriate behavior with a group
C) A written policy for behavior
D) Something each employees makes up for themselves
Unlock Deck
Unlock for access to all 60 flashcards in this deck.
Unlock Deck
k this deck
55
Organization culture is:

A) Illegal to talk about
B) Of no interest to training and development
C) A set of values, beliefs and patterns of behaviors that are shared by members of the organization
D) A factor only for management level employees
Unlock Deck
Unlock for access to all 60 flashcards in this deck.
Unlock Deck
k this deck
56
According to Social Learning Theory a person's self-efficacy expectations will determine:

A) Whether or not they will do the task correctly
B) How much effort a person will spend on a task
C) The size of the reward they expect
D) Whether or not they like doing the task
Unlock Deck
Unlock for access to all 60 flashcards in this deck.
Unlock Deck
k this deck
57
A major goal of HRD efforts includes all except:

A) Stay within budget
B) Help employees attain their goals
C) Improve organizational performance
D) Change employee behavior
Unlock Deck
Unlock for access to all 60 flashcards in this deck.
Unlock Deck
k this deck
58
Maslow's need theory of motivation:

A) Contains 2 factors
B) Contains 5 categories of needs
C) Focuses on existence, relatedness and growth
D) None of the above are true
Unlock Deck
Unlock for access to all 60 flashcards in this deck.
Unlock Deck
k this deck
59
Motivation focuses on all of the following processes affecting behavior except:

A) Energizing
B) Direction
C) Cohesiveness
D) Persistence
Unlock Deck
Unlock for access to all 60 flashcards in this deck.
Unlock Deck
k this deck
60
The self-fulfilling prophecy means that:

A) What you see is what you get
B) A picture is worth 1000 words
C) If you value the reward you will work hard
D) The supervisors expectations can impact employee behavior
Unlock Deck
Unlock for access to all 60 flashcards in this deck.
Unlock Deck
k this deck
locked card icon
Unlock Deck
Unlock for access to all 60 flashcards in this deck.