Deck 6: The Human Service Professional

Question 1

Distinguishing the advocate and broker roles from each other is

A) a focus on the recipient of services.
B) administration versus community involvement.
C) the assignment of front-line of administrative duties.
D) an emphasis on the degree of involvement.

Answer 1

A

Question 2

The criterion used by clients and workers to make choices is

A) valuing.
B) prizing.
C) helping.
D) philosophizing.

Answer 2

A

Question 3

The difference between front-line workers and administrators is basically one of

A) client contact.
B) budgets.
C) education and training.
D) job title.

Answer 3

A

Question 4

The roles of mobilizer,networker,and planner are part of the responsibilities of

A) administrative work.
B) community work.
C) direct service.
D) the generalist.

Question 5

One of the largest categories of specialists is

A) counselors.
B) physicians.
C) social workers.
D) volunteers.

Question 6

Which of the following is the process that assists helpers with understanding their own attitudes and feelings?

A) self-awareness
B) clinical judgment
C) congruence
D) ethical intergrity

Question 7

Providing services for people who need ongoing support of some kind best describe the role of

A) advocate.
B) broker.
C) caregiver.
D) mobilizer.

Question 8

Discuss three ways to categorize helpers.
PG.168-169

Question 9

All but ONE of the following responses are examples of empathy:

A) "You miss your family."
B) "Twenty years without parole is along time."
C) "It must be lonely at times."
D) "I feel sorry for you locked up day and night."

Question 10

A particular concern for the poor and the disadvantaged characterizes ONE of the following professions:

A) nursing
B) counseling
C) psychiatry
D) social work

Question 11

Providing direct service to clients,one of three areas of responsibility for human service professionals,is illustrated by which roles?

A) advocate, broker, caregiver
B) behavior changer, caregiver, educator
C) broker, educator, evaluator
D) consultant, data manager, facilitator

Question 12

Self-determination is a critical value because

A) the worker has the expertise to make excellent choices.
B) the client needs to assume responsibility.
C) the worker needs to take more responsibility.
D) the client is resistant to help.

Question 13

A nurse is an example of which category?

A) professional
B) generalist
C) nonprofessional
D) volunteer

Question 14

Workers with formal training or experience usually at the baccalaureate level,work at which of the following levels?

A) specialist
B) supervisor
C) generalist
D) worker

Question 15

A typical job responsibility for the human service professional is all but ONE of the following:

A) determining eligibility
B) monitoring progress
C) leading groups
D) researching community needs

Question 16

Deciding for oneself on a course of action or the resolution to a problem is

A) recognition.
B) self-determination.
C) self-confidence.
D) tolerance.

Question 17

This term is used to describe helpers who are of similar age and/or experience to the client.

A) volunteer
B) paraprofessional
C) peer
D) associate professional

Question 18

Name and explain the most commonly held values in human services. Why is
each important to the process of helping?
PG.165

Question 19

Beth Bruce's value of acceptance is challenged by her client's

A) sloppy dress.
B) lack of respect for her profession.
C) resistance.
D) past criminal behavior.

Question 20

The increasing body of research that supports the concept that the personal characteristics of helpers

A) make little difference in the helping relationship.
B) are not as important as mastery of helping theory.
C) help them fulfill certain human service roles.
D) are largely responsible for success or failure of helping.

Question 21

Distinguish between front-line and administrative roles.
PG 179- 186

Question 22

What are some of the typical duties of the human service professional? Why are
the duties so diverse?
PG.178 - 179

Question 23

Identify and describe the three major categories of human service roles.
PG.179