Deck 2: Data Governance and IT Architecture Support Long-Term Performance

Question 1

The technical architecture of the EA (enterprise architecture)describes ________.

A)The hardware and software infrastructure that supports applications and their interactions.
B)How an enterprise's data stores are organized and accessed.
C)How specific applications are designed and how they interact with each other.
D)The processes the business uses to meet its goals.

Answer 1

A

Question 2

There is an old adage that says "If you can't measure it,you can't manage it".Managers who want to measure and track their organization's performance will frequently use __________ to evaluate their company's progress toward goals.

A)Statistics
B)Dashboards
C)Key performance indicators
D)Budget indices

Answer 2

C

Question 3

Data management methodologies cannot solve ________ problems;they can only provide a framework in which those problems can be solved.

A)Political
B)Tactical
C)Strategic
D)Operational

Answer 3

A

Question 4

In the food industry,________ is required to comply with food safety regulations that require being able to trace contamination problems back to a particular processing plant and even back to the farm.

A)data governance
B)IT-business alignment
C)data architecture
D)a technology audit

Question 5

Success of EA and data governance can be measured in financial terms of profitability and ROI,and in the nonfinancial terms of ___________.

A)Improved customer satisfaction,faster speed to market,and lower employee turnover.
B)Improved KPIs and supply chain management
C)Lower MDM and improved customer loyalty
D)Improved cash flows

Question 6

________ is the use of IT tools and methods to collect,process,consolidate,store,and secure data from sources that are often fragmented and inconsistent.

A)Information management
B)Data governance
C)IT strategy
D)IT development

Question 7

Which of the following is not a characteristic or consequence of weak data governance?

A)Data duplication causes isolated data silos
B)Users do not trust the data and waste time verifying the data
C)Increased workloads and processing time
D)Prohibitive cost of high quality data.

Question 8

Which of the following is not one of the essential skills of an effective enterprise architect?

A)Interpersonal skills
B)Data analytics
C)Ability to influence and motivate users.
D)Business and industry expertise.

Question 9

The success of any data-driven initiative,such as marketing campaigns,depends on ________.

A)Enterprise data governance
B)Customer loyalty
C)Cost control
D)Project management

Question 10

________ is the control of enterprise data through formal policies and procedures to help ensure that data can be trusted and are accessible.

A)Data governance
B)Master data management
C)Business strategy
D)Data standardization

Question 11

The overall goal of information management is ___________.

A)To reduce costs and maintain high standards of information security by setting strict guidelines for access.
B)To design and implement a well-planned out IT architecture,policies,and procedures needed to support the information and decision needs of an organization.
C)To insure compliance with government regulations regarding privacy,security and confidentiality.
D)Reduce the size of an organization's workforce and reliance on skilled employees.

Question 12

According to Gartner,the enterprise architecture (EA)needs to start with ________.

A)Databases and data warehouse capabilities.
B)Current business processes.
C)The organization's strategic direction.
D)The IT budget.

Question 13

Which of the following is not one of the reasons for information deficiencies?

A)Data silos
B)Lost or bypassed data
C)Distributed systems
D)Nonstandardized data formats

Question 14

Which of the following descriptions about enterprise architecture (EA)is false?

A)EA is the blueprint that guides and governs software add-ons,upgrades,hardware,systems,networks,cloud services and other IT.
B)EA is a well-thought out IT growth plan.
C)EA is needed for simple,single-user,nondistributed systems as well as complex distributed systems.
D)EA starts with the organization's target-vision of the future.

Question 15

________ business models strive to create the best solution or experience for the customer.

A)Product-centric
B)Customer-centric
C)Profit-centric
D)Revenue-centric

Question 16

Murray University invested over $450,000 in a customized learning management system so that professors could put courses online and use the Internet to deliver course content and communications to students.After the first year of use,only 20% of the faculty were using the system.Administrators were frustrated to learn that most faculty found the system difficult to use and that students also had difficulty understanding how to find information on the system.This case is an example of which of the following information deficiencies?

A)Lost or bypassed data
B)User-fierce interfaces
C)Data silos
D)Non-standardized data

Question 17

Max is V.P.of sales at Ski Warehouse,a chain of snow sports equipment outlets throughout the Rocky Mountain and northwest regions of the U.S.The company was built over time by purchasing successful independent sporting equipment retailers.Max now finds it difficult to evaluate some of his store locations because they report their sales figures on a quarterly basis rather than monthly as do the stores in the rest of the company.This difficulty is an example of which of the following information deficiencies?

A)Lost or bypassed data
B)User-fierce interfaces
C)Data silos
D)Non-standardized data

Question 18

Which of the following is not one of the benefits of enterprise architecture (EA)?

A)Increases productivity by giving decision makers access to information and ideas as they need them.
B)Provides a long-term view of a company's systems so that IT investments do not simply fulfill immediate needs.
C)Reduces the risk of buying or building systems and apps that are incompatible or unnecessarily expensive to maintain
D)Aligns the business strategy with the industry structure to prevent bottlenecks.

Question 19

________ describe key entities such as customers,products and services,vendors,locations,and employees around which business is conducted.

A)Master data
B)Data silos
C)Baseline architectures
D)Data warehousing

Question 20

Many health care organizations are drowning in data.Yet health care workers cannot get reliable insights from this data.Information from physician notes,registration forms,discharge summaries,documents and so on often go unused or are difficult for administrators and mangers to access.One of the primary reasons for this problem is that _____________.

A)Cutbacks in IT budgets have reduced their ability to operate effectively.
B)Users lack training and experience with health care apps.
C)Data are stored in silos.
D)Security policies that are too stringent

Question 21

The terms "data","information",and "knowledge" have specific meanings.With regard customer satisfaction application used in the automobile industry,which of the following is an example of knowledge?

A)The ability to create a program that provides rewards for dealerships with high levels of customer satisfaction and corrective action plans for dealerships that have low levels of satisfaction.
B)The Web-based application that collects and stores records of customer satisfaction surveys and allows dealerships to view their data.
C)Reports that summarize ratings for a specific dealership including a calculation of the average rating across all survey questions and a calculation of summary statistics for groups of questions that correspond to important dimensions such as dealership staff,satisfaction with product,quality of service and so on.
D)Records containing numerical ratings from customer surveys completed online after each visit to a dealership.

Question 22

The data architecture describes ____________.

A)How specific apps are designed and how they interact with each other.
B)How an enterprise's data stores are organized and accessed.
C)The hardware and software infrastructure that supports applications and their interactions.
D)The processes the business uses to meet its goals.

Question 23

What key factor differentiates an MIS from a DSS?

A)A DSS contains models that use information to make decisions.
B)A DSS is often Web-based,whereas an MIS is restricted to company computers for security reasons.
C)A DSS consists of software and hardware,whereas an MIS is only software apps.
D)A DSS is only a software app,whereas an MIS consists of hardware and software.

Question 24

A general purpose Information System (IS)designed to provide reports to managers for tracking operations,monitoring and control is ________

A)DSS
B)EIS
C)MIS
D)JIT

Question 25

What kind of reports are created and distributed according to a pre-set schedule,such as daily,weekly,or monthly?

A)Exception reports
B)Ad hoc reports
C)Periodic reports
D)Management reports

Question 26

The terms "data","information" and "knowledge" have specific meanings.With regard to a customer satisfaction application used in the automobile industry,which of the following is an example of information?

A)The ability to create a program that provides rewards for dealerships with high levels of customer satisfaction and corrective action plans for dealerships that have low levels of satisfaction.
B)The Web-based application that collects and stores records of customer satisfaction surveys and allows dealerships to view their data.
C)Reports that summarize ratings for a specific dealership including a calculation of the average rating across all survey questions and a calculation of summary statistics for groups of questions that correspond to important dimensions such as dealership staff,satisfaction with product,quality of service and so on.
D)Records containing numerical ratings from customer surveys completed online after each visit to a dealership.

Question 27

The terms "data","information",and "knowledge" have specific meanings.With regard to a customer satisfaction application used in the automobile industry,which of the following is an example of data?

A)The ability to create a program that provides rewards for dealerships with high levels of customer satisfaction and corrective action plans for dealerships that have low levels of satisfaction.
B)The Web-based application that collects and stores records of customer satisfaction surveys and allows dealerships to view their data.
C)Reports that summarize ratings for a specific dealership including a calculation of the average rating across all survey questions and a calculation of summary statistics for groups of questions that correspond to important dimensions such as dealership staff,satisfaction with product,quality of service and so on.
D)Records containing numerical ratings from customer surveys completed online after each visit to a dealership.

Question 28

Transactions are typically processed either [A] all together for a defined time window (e.g.end of a day or week)or [B] processed as each transaction occurs.The second method [B] is called ________ processing.

A)Batch
B)Cluster
C)Periodic
D)Real-time

Question 29

Data from sales orders,payroll,accounting,financial,marketing,purchasing,inventory control,and so forth are processed by a combination of hardware and software called ____________ processing systems.

A)Financial
B)Enterprise
C)Transaction
D)Data

Question 30

Jay Garcia is a marketing manager at Fire Mouth,a new hot sauce manufacturer.He is using his company's DSS to determine the best price for a new brand of hot sauce called "Fires of Hell".He inputs figures about his costs,price and desired profit and then checks to see what the app tells him his sales volume would need to be based on those factors.As he works on the problem,he changes his assumptions about the input factors and notes how those changes impact the predicted sales volume.Jay is doing ________ analysis.

A)Input-Output
B)Factor
C)Goal seeking
D)What-if

Question 31

Managers use software apps that support decisions that would otherwise take a lot of time to figure out.For instance,these tools can help figure out if a customer qualifies for an auto loan or should receive additional credit.These interactive apps are called _________.

A)DSS
B)EIS
C)MIS
D)JIT

Question 32

Which of the following was not a key characteristic of a DSS?

A)Easy-to-use interactive interface
B)Designed or customized by IT professionals
C)Models or formulas for sensitivity analysis,what if analysis,goal seeking,and risk analysis
D)Data from internal and external sources

Question 33

The application architecture describes ___________.

A)How specific apps are designed and how they interact with each other.
B)How an enterprise's data stores are organized and accessed.
C)The hardware and software infrastructure that supports applications and their interactions.
D)The processes the business uses to meet its goals.

Question 34

Transactions are typically processed either [A] all together for a defined time window (e.g.end of a day or week)or [B] processed as each transaction occurs.The first method [A] is called ________ processing.

A)Batch
B)Cluster
C)Periodic
D)Real-time

Question 35

What kind of reports are unplanned reports and generated on request to learn more about a situation,problem,or opportunity?

A)Exception reports
B)Ad hoc reports
C)Periodic reports
D)Management reports

Question 36

Which of the following is not one of the 4 components of the enterprise architecture?

A)Application architecture
B)Business architecture
C)Computing architecture
D)Data architecture

Question 37

The business architecture describes __________.

A)How specific apps are designed and how they interact with each other.
B)How an enterprise's data stores are organized and accessed.
C)The hardware and software infrastructure that supports applications and their interactions.
D)The processes the business uses to meet its goals.

Question 38

Which of the following is not a method for measuring the success of IT architecture?

A)ROI
B)Technology lifespan
C)Customer satisfaction
D)Employee turnover

Question 39

What kinds of reports are created only when something deviates from the norm?

A)Exception reports
B)Ad hoc reports
C)Periodic reports
D)Management reports

Question 40

Which of the following is not a component of the Input-Processing-Output (IPO)model of an Information System?

A)Application upgrades - financial,marketing,operations
B)Storage - RAM,flash,cloud
C)People - users,clients,customers
D)Communication - Sending results,providing feedback

Question 41

Given the huge number of transactions,the data in databases are constantly in use and/or undergoing change.This characteristic of databases,referred to as ___________,makes it impossible to use them for complex decision making and problem-solving tasks.

A)Variability
B)Velocity
C)Volatility
D)Volume

Question 42

The greatest strategic advantage of cloud computing solutions is that they _______________.

A)Increase agility and ability to quickly implement IT for competitive advantage.
B)Are easier for employees to use because of superior interfaces.
C)Are more secure than traditional software apps.
D)Have more features and functionality than traditional software apps.

Question 43

Examples of ___________ include data storage and computing hardware that are accessed via the Internet instead of being company-owned and on-site in a data center.

A)TPS
B)DSS
C)Cloud computing
D)Real-time reporting systems

Question 44

All of the following are types of IT infrastructures or computing systems except ________.

A)on-premises data centers
B)virtualization
C)cloud computing
D)OLTP

Question 45

Data in databases are constantly in use or undergoing changes.As a result,it is impossible to use them for complex decision making or problem solving tasks.Which of the following is an appropriate solution to this problem?

A)Set aside specific time windows each day for halting data changes or new inputs to the database so that decision making or problem solving applications can use the data.
B)Conduct decision making or problem solving tasks prior to transferring data to the database.
C)Use the database data anyway since the results are better than not conducting any decision or problem solving analysis at all.
D)Extract,transform and load database data into a data warehouse where it can be formatted for further analysis.

Question 46

The ________ consists of SaaS,PaaS,and IaaS.

A)virtual machine
B)cloud computing stack
C)SLA
D)TCO

Question 47

Issues associated with moving workloads from the enterprise to the cloud include all of the following except ___________.

A)Building a cloud strategy is a challenge,and moving existing apps to the cloud is stressful.
B)Greater network bandwidth is needed to support the increase in network traffic.
C)There is the risk of disrupting operations or customers in the process.
D)Managing software and their licenses involves deploying,provisioning,and updating them.

Question 48

Companies that move to the cloud must negotiate ____________,which are contracts that define their relationships with vendors.

A)Service-level agreements
B)Defined services agreements
C)Vendor managed services
D)Cloud Standards

Question 49

Computer hardware had been designed to run a single operating system and a single app,leaving computers vastly underutilized.One solution to optimizing the use of computing resources is to use one physical machine and specialized software to create multiple ______.

A)Cloud based desktops
B)Simulated desktops
C)Replicated workstations
D)Virtual machines

Question 50

A ___________ consists of a large number of network servers used for the storage,processing,management,distribution,and archiving of data,systems,web traffic,services,and enterprise applications.

A)Data center
B)Data delivery system
C)Software as a service
D)Virtual network system

Question 51

Jackson Stiles is a marketing manager for Rock Hardware.His boss has told him to make sure each product earns at least a 25% net profit margin.When new products come into the store,Jackson enters data into Rock's DSS about the product,shipping and promotional costs associated with carrying the product.The DSS then calculates a target price based on this information.Jackson is using the DSS to conduct a ________ analysis.

A)Input-Output
B)Factor
C)Goal seeking
D)What-if

Question 52

Cisco's Unified Data Center (UDC)can _________.

A)significantly speed up integration and consolidation of data
B)eliminate data center costs
C)increase data security and complexity
D)run apps on mobile devices

Question 53

Virtualization separates business applications and data from hardware resources.Which of the following was not a type of virtualization?

A)Cloud virtualization combines SaaS apps from multiple clouds into a single virtual cloud for a seamless computing experience.
B)Storage virtualization is the pooling of physical storage from multiple network storage devices into what appears to be a single storage device that is managed from a central console.
C)Network virtualization combines the available resources in a network by splitting the network load into manageable parts,each of which can be assigned (or reassigned)to a particular server on the network.
D)Hardware virtualization is the use of software to emulate hardware or a total computer environment other than the one the software is actually running in.

Question 54

As companies move toward implementing cloud computing on a wide scale,managers need to consider all of the following strategic questions except ____________.

A)Which workloads should be exported to the cloud?
B)What will be the impact of cloud computing on the company's market share and brand image?
C)How to resolve issues of privacy and security as things move out to the cloud?
D)How will departments or business units get new IT resources?

Question 55

While cloud computing offers many benefits,companies should be aware that moving to cloud solutions on a wide scale will ____________.

A)Require greater numbers of IT professionals to support the strategy.
B)Create greater reliance on outside consultants or contract employees.
C)Require a significant increase in training or re-training expenses.
D)Require significant increases in network bandwidth.

Question 56

Jared is a sales manager at a large company where employees use several cloud apps such as salesforce.com and Google Apps.The company decided to use these apps instead of purchasing apps that would run from their own servers,reducing the cost and complexity associated with their use.Apps like these are known as:

A)Virtual enterprise apps.
B)Enterprise systems
C)Software as a service
D)Mobile apps

Question 57

An information system (IS)is part of an organizational culture that consists of:

A)IS,market demands,and technology
B)IS,the company,and competitors
C)IS,business processes,and people
D)IS,company policies,and legal regulations

Question 58

Companies or government agencies that need greater security and data confidentiality set up their own ________ clouds on servers that they own.

A)Secure
B)Protected
C)Enterprise
D)Private

Question 59

Which of the following is a potential disadvantage to using cloud services?

A)With cloud computing,it may be more difficult to get to the root of performance problems,like the unplanned outages that sometimes occur with Google's Gmail or Workday's human resources apps.
B)Requires greater numbers of IT professionals to support the strategy.
C)Requires greater reliance on outside consultants or contract employees.
D)Employees might over use applications,leading to higher costs.

Question 60

Which of the following is not a benefit of virtualization?

A)Energy efficient and scalable
B)More efficient use of data storage
C)Less memory-intensive
D)Lower total cost of ownership

Question 61

Tracking tweets,YouTube hits,and other human information requires expensive investments-which managers find risky in an economic downturn.

Question 62

To simplify add-ons,upgrades,sharing,and access to information on their personal devices,users often leverage cloud services such as iTunes,Instagram,Diigo,and Box.

Question 63

Data (or information)silos are ISs that do not have the capability to exchange data with other ISs making timely coordination and communication across functions or departments difficult.

Question 64

The blueprints that guide and govern software add-ons,upgrades,hardware,systems,networks,cloud services,and other IT are known as cloud services.

Question 65

Most business initiatives succeed or fail based on the quality of the underlying data.

Question 66

Apps that combine data from multiple internal and public sources and publish the results to enterprise portals,dashboards,or the cloud are commonly referred to as "complex mashups".

Question 67

Thanks to the availability of computers,mobile devices and ISs,information flowing through companies is almost always available to executives,managers,and workers who no longer struggle to find information they need to make sound decisions or do their jobs.

Question 68

One way for larger companies to effectively manage information across an organization is to require each division or business unit to implement and manage its own IS because unit managers understand their information needs better than people in other parts of the organization.

Question 69

Most health care organizations are drowning in data,yet cannot get reliable,actionable insights from this data.Information from physician notes,registration forms,and discharge summaries often go unused or are difficult for administrators and mangers to access because the information is trapped in data silos.

Question 70

The term "data structures" refers to the speed at which data it is captured,analyzed,and reported.

Question 71

Senior executives and managers know about their data silos and information management problems,but they also know about the huge cost and disruption from converting to newer IT architectures.

Question 72

Information management must also deal with information degradation and disorder-where people do not understand what data means or how it can be useful.

Question 73

Information management is critical to data security and compliance with regulatory mandates,such as the Sarbanes-Oxley Act,the USA PATRIOT Act,and HIPAA.

Question 74

KPIs are metrics that define and measure business processes to insure they stay under budget.

Question 75

Which of the following is not a way a SaaS provider licenses applications to customers?

A)through a subscription
B)based on usage
C)through a SLA
D)at no cost when revenue can be generated from advertisement

Question 76

The overall goal of information management is to reduce costs and maintain high standards of information security by setting strict guidelines for access.

Question 77

Data can get lost in transit from one IS to another.

Question 78

Major organizations have fewer than 50 data repositories,which are fully integrated as is users' ability to access all the information they need..

Question 79

Despite the growth of social data,images and web documents,modern IT professionals must continue to place primary emphasis on management of structured,high quality data.

Question 80

Data silos are unable to share or exchange data,and as a result they cannot be updated consistently.