Deck 9: Effective and Efficient Business Functions

Question 1

________ is a document used to communicate the company's goals and the actions needed to achieve them.

A)Mission statement
B)Organizational chart
C)SOP
D)Strategic plan

Answer 1

D

Question 2

Day-to-day operations are connected by the ________that they share.

A)data and processes
B)inputs and transactions
C)decisions and plans
D)departments and SOPs

Answer 2

A

Question 3

With ________,events or transactions are processed as soon as they occur.

A)online analytics processing
B)online transaction processing
C)Web analytics
D)Queries

Answer 3

B

Question 4

At what level are decisions made that set or impact the long-term direction of the entire organization?

A)Operational level
B)Managerial or administrative level
C)Strategic level
D)Executive level

Question 5

In terms of manufacturing,the business function that is responsible for transforming inputs into useful outputs is _______.

A)SWOT
B)POM
C)OLTP
D)SOP

Question 6

Synchronizing inbound and outbound flows of materials or goods is an example of:________.

A)HR
B)Online transaction processing
C)Data accuracy
D)Logistics management

Question 7

________ are a set of written instructions on how to perform a function or activity.SOPs provide the framework for complex processes to be managed more effectively.

A)Mission statements
B)Organizational charts
C)SOPs
D)Strategic plans

Question 8

Ideally,functional systems enable __________,which is being able to access current data to learn what is needed in order to make informed decisions without delay.

A)control
B)monitoring
C)transparency
D)quick response

Question 9

Data integrity with real-time systems involves the ACID test,which involves ________.

A)Atomicity,communication,integrity,and data
B)Atomicity,consistency,isolation,and durability
C)Authenticity,currency,information,and design
D)Accuracy,clarity,information,and data

Question 10

The purpose of control is to identify deviations from goals as soon as possible in order to take corrective action.Tracking sales,inventory levels,orders,and customer support are examples of control activities.What type of company data is most important at this level?

A)Internal data
B)External data
C)Vendor data
D)Administrative data

Question 11

Ducati's sales staff struggled with conflicting or outdated data on product inventory,availability,and ordering time schedules because of __________.

A)multiple communication systems
B)data silos that were not coordinated
C)tough competition and economic conditions
D)A & B

Question 12

Data from functional area ISs support enterprise apps,which include all of the following except ________.

A)BI
B)CRM
C)E-commerce
D)Operational performance

Question 13

First Choice Ski,a UK based tour operator,used real-time reporting and ________ to monitor and quickly respond to the behaviors of visitors on its travel website.

A)OLTP
B)Operational databases
C)Exception reports
D)Yahoo! Web analytics

Question 14

Each of the following is a basic functional area that is supported by information systems: manufacturing and production,________,finance,IT,sales and marketing,and HR.

A)Administrative
B)Accounting
C)Quality control
D)Organizational

Question 15

A key benefit of ________ is that they minimize variation and promote quality through consistent implementation of a process or procedure within the organization,even if there are temporary or permanent personnel changes.

A)Compliance systems
B)Standard operating procedures
C)Strategic marketing plans
D)Laws and regulations

Question 16

_______ is a process that insures that operations meet data validity standards.For instance,information systems that process checking accounts will only allow unique check numbers for each transaction-and reject duplicates.

A)Atomicity
B)Consistency
C)Isolation
D)Durability

Question 17

Data requirements of the operational level units are extensive and relatively routine,rarely changing because they depend on fixed sources of input and __________,which is a set of written instructions that document a routine activity that is followed by an organization.

A)Compliance systems
B)Strategic marketing plan
C)Standard operating procedures
D)Quality control

Question 18

Data from functional ISs are used extensively by enterprise applications,including business intelligence (BI),e-commerce,customer relationship management (CRM),and ____________.

A)Supply chain management (SCM)
B)Process management
C)External systems
D)Integration

Question 19

Originally,information systems were designed to support the ________ function.Systems for other functions were rolled out later.The consequences of this fragmented roll-out approach were ________.

A)Accounting;data silos
B)Accounting;SOPs
C)Marketing;data silos
D)Sales;SOPs

Question 20

Ducati equipped its sales force with ________ and a custom-designed Ducati Communication System ________.

A)iPads;app
B)iPhone 6s;interface
C)Androids;app
D)Androids;interface

Question 21

A ___________ is similar to Computer Integrated Manufacturing,but is based much more on standard reusable application software instead of custom designed software programs.It eliminates the information gap that existed in previous years by providing real time information.

A)Quality control system
B)Manufacturing execution system
C)Transportation management system
D)Just-in-time system

Question 22

________ helps production managers better use information to execute manufacturing plans.

A)CIM
B)EOQ
C)QC
D)TQM

Question 23

Automation of as many of the manufacturing processes as possible is one of the basic goals of:___________.

A)Computer integrated manufacturing (CIM)
B)Manufacturing execution system (MES)
C)Transportation management systems (TMS)
D)Flexible manufacturing systems (FMS)

Question 24

_________ systems provide data about the quality of incoming materials,parts,and in-process semifinished and finished products.

A)Manufacturing
B)EOQ
C)QC
D)TQM

Question 25

Holding inventory that is not needed very soon is seen as ________ because it adds cost but not value.

A)Lean
B)Stockout
C)Safety stock
D)Waste

Question 26

Transportation management systems (TMSs)support all of the following except _______.

A)Quality control
B)vehicle management and accounting transactions
C)shipping consolidation
D)fleet,driver,and route planning

Question 27

___________ can expand the capacity to create new products,services,channels,and market opportunities that lead to new revenue streams.

A)Human resources
B)Manufacturing execution system
C)Sales and marketing
D)Flexible manufacturing systems

Question 28

Which is not one of the costs associated with inventory management?

A)quality
B)holding
C)ordering
D)shortage

Question 29

One use of hot data is _________ marketing,which refers to online advertising that "appears" on the screens of consumers' devices based on their location,behavior,interests,or demographic information

A)social media
B)push-through pay-per-click (PPC)
C)pull-through ads
D)highly targeted

Question 30

Google Customer Surveys is a service that publishers can use to ________ from their online content.

A)generate revenue
B)install a paywall
C)research new topics
D)sell advertising

Question 31

Many more companies are shipping via intermodals and their older TMSs cannot support or deal with intermodal movement,which refers to the use of ________.

A)Two or more container ships
B)Two or more transport modes
C)Truck or rail modes
D)International transport via commercial airlines

Question 32

Functions of ________ programs include compiling a bill of materials,resource management and scheduling,preparing and dispatching production orders,preparing work-in-progress reports,and tracking production lots.

A)Flexible manufacturing systems
B)Manufacturing execution systems
C)POM
D)Operations

Question 33

Ideally,functional systems enable __________,which is being able to respond appropriately to changes in conditions,demand,or new opportunities.

A)control
B)monitoring
C)transparency
D)quick response

Question 34

JIT was developed by ________ because of high real estate costs in Tokyo,Japan,that made warehousing expensive.

A)Amazon
B)Samsung
C)Toyota
D)Sony

Question 35

Full-feature logistics management systems perform each of the following functions except ________.

A)Coordinate with all suppliers
B)Integrate supply chain technologies
C)Manage distribution or transport networks
D)Minimize holding costs and CGS

Question 36

__________ systems support shipping activities.

A)Inbound logistics
B)Outbound logistics
C)Safety stock
D)Distribution

Question 37

A key element of the CIM strategy was the deployment of two __________________ that can accommodate the manufacture of different parts at different volumes.

A)Computer integrated manufacturing (CIM)
B)Manufacturing execution system (MES)
C)Transportation management systems (TMS)
D)Flexible manufacturing systems (FMS)

Question 38

__________ is extra inventory used as a buffer to reduce the risk of stockout.

A)Inbound logistics
B)Outbound logistics
C)Safety stock
D)Distribution

Question 39

Coordination of several complex processes,namely ordering,purchasing or procurement,inbound logistics and outbound logistics activities is called _____________.

A)HR
B)Online transaction processing
C)Data accuracy
D)Logistics management

Question 40

_________ systems support receiving activities.

A)Inbound logistics
B)Outbound logistics
C)Safety stock
D)Distribution

Question 41

Profitability metrics for products and services can be derived from the _________ system.

A)Marketing management
B)Cost accounting
C)Sales automation systems
D)Profit center

Question 42

HRISs have been moved to __________.

A)Corporate portals and mainframes
B)Blogs and wikis
C)Social networks and extranets
D)Intranets and clouds

Question 43

A system of policies and procedures to prevent and detect illegal acts committed by managers,employees,customers,or business partners is called __________.

A)Check and balances
B)Regulatory compliance
C)Internal fraud
D)Fraud risk management

Question 44

________________ is the process of analyzing and selecting investments (expenditures)with the highest ROI for the company.

A)Capital budgeting
B)Localized budgeting
C)Interactive data
D)Marketing strategy

Question 45

To aid the SEC in regulating the securities industry,publically traded firms are required to use a(n)________,where data items are tagged to make them easily searchable.

A)Internal network
B)Financial statement
C)Data disclosure compliance system
D)Financial dashboard

Question 46

_________ make it is easier for investors to analyze and compare the financial performance of public companies.

A)Interactive investments
B)Interactive data
C)Marketing
D)Tax audit

Question 47

Fraud is a crime with severe consequences.___________ fraud is a term that refers to a variety of criminal behaviors perpetrated by an organization's own employees or contractors.

A)Insider trading
B)White collar
C)Embezzlement
D)Occupational

Question 48

The collection of data for ratio analysis is done by the ________,and interpretation of ratios and the ability to forecast their future behavior require expertise,which is supported by _______.

A)POS;Audit systems
B)Database;data warehouse
C)TPS;DSS
D)MIS;EIS

Question 49

The U.S.GAAP Financial Reporting Taxonomy is an electronic dictionary of business reporting elements used to report ________.

A)The value of assets
B)Business data
C)Sales
D)Taxes

Question 50

What is the markup language that was developed for business and financial reporting?

A)XBRL
B)XBOX
C)HTML
D)JAVA

Question 51

Job rotation is when more than one person should be familiar with each transaction cycle in the business where possible.Rotation of jobs helps prevent over reliance on a single individuals and reduces the chances of ___________.

A)Push-throughs
B)Interactive data
C)Fraud
D)Taxonomy

Question 52

In deciding on advertising and other marketing efforts,managers need to know the profit contribution or profit margin,which is ________.

A)Net revenue - gross expenses
B)Sale price - cost of goods
C)Costs + revenue
D)Costs + net profit

Question 53

_________ Human Capital Management,which is one of the market-leading HRISs,provides a global foundation for HR data and improved business processes.

A)OSHA
B)SaaS
C)PeopleSoft
D)WebEx

Question 54

Some of the most innovative HR developments are in the area of live online training (LOT)using __________ or other online meeting software.

A)OSHA
B)SaaS
C)PeopleSoft
D)WebEx

Question 55

___________ work by offering customers an incredible offer for a very short time.This sales method lends itself perfectly to the immediacy of social media,and it's a next stage in social commerce

A)Flash sales
B)Rapid Point of Purchase Promotions
C)Online auctions
D)Membership sales

Question 56

__________ is the field that deals with policies,procedures,compliance requirements associated with acquiring and keeping people in organizations.

A)Accounting
B)Human resources
C)Marketing
D)Payroll

Question 57

Information systems are used to protect companies against fraud.Which of the following is not a fraud risk factor?

A)A high level of trust in employees without sufficient oversight to verify that they are not stealing from the company
B)Relying on informal processes of control
C)A mindset (belief)that internal controls and fraud prevention systems are too expensive to implement
D)Assigning a narrow range of duties to employees limiting their opportunities to commit fraud

Question 58

A major reason organizations fail is their inability to __________ and/or secure sufficient cash flow.

A)Forecast
B)Manage
C)Strategize
D)Budget

Question 59

__________ on LinkedIn is popular because it is more effective and efficient than traditional approaches.

A)Risk management
B)Distribution
C)Recruitment
D)Forecasting

Question 60

At publicly traded firms,the accounting and finance functions are responsible for accurately disclosing (reporting)the firm's financial condition to the ________.

A)FASB
B)SEC
C)IRS
D)SOX

Question 61

KIA Motors introduced an intelligent QC system to analyze customer complaints so they could more quickly investigate and make corrections.

Question 62

Ideally,functional systems,such as Manufacturing,Production,and Transportation Management Systems,enable both transparency and quick response.

Question 63

In their effort to better manage employees,companies are developing human capital management to streamline the HR process.These Web applications are more commonly referred to as _______.

A)Benefits administration
B)Intelligent agents
C)Employee relationship management
D)In-house applications

Question 64

A standard operating procedure,or SOP,is a loosely defined and suggested procedure for completing a process or function,such as a quality control process or function.

Question 65

Data backups by themselves provide durability to protect data integrity in case of a system crash or other failure.

Question 66

HR apps are leased in __________ arrangements.

A)Social networks
B)ERM
C)SaaS
D)Virtual

Question 67

One factor contributing to the growth of TMS is the need to replace legacy transportation systems because they are inflexible,difficult to integrate with other newer systems,and expensive to maintain.

Question 68

Which of the following is not one of the factors holding companies back from implementing HR SaaS solutions to efficiently transform and improve the HR function?

A)Security
B)Costs
C)Quality of service
D)Concern about integration with in-house applications

Question 69

Day-to-day operations are connected by data and processes that they share.

Question 70

Data validation techniques,such as validating that the zip code is consistent with the address,are used to detect and correct data entry errors.

Question 71

Tracking sales,inventory levels,orders,and customer support are examples of control activities.

Question 72

At the operational level,middle-level managers make tactical decisions that focus on intermediate-term issues to fulfill the organization's mission,objectives,and strategy.

Question 73

The basic functions performed by a POM system are gathering data on a load to be transported and matching those data to a historical routing guide.

Question 74

Each level of management has its own data needs,decision making responsibilities,and time horizons.

Question 75

At the strategic level,managers,supervisors,and workers need detailed data,in real-time or near real-time,and the ability to respond to what they learn from functional ISs.

Question 76

Reservation systems used by airlines and for concert tickets sales are online transaction processing (OLTP)systems because data are processed as soon as transactions occur,in real time.

Question 77

Training activities that are part of HRM may involve __________ issues in recruiting and selecting employees and in evaluating performance,in part because these activities make use of private confidential information.

A)Strategic
B)Operational
C)Ethical
D)Budget

Question 78

In information systems,transparency means being able to respond appropriately to changes in conditions,demand,or new opportunities.

Question 79

Production operations management (POM)systems process and transform materials,labor,data,and other inputs into outputs,such as goods and services.

Question 80

Ducati equipped its sales network with iPads and developed a custom in-house app called DCS,or Ducati Communication System,which gives dealers a single point of access to Ducati's back-end systems..