Deck 13: Toolkit A: The Systems Analysts Toolkit

Question 1

In a report, the executive summary is used to summarize an entire project, including recommendations, in several paragraphs.

Answer 1

True

Question 2

The why, who, what, when, and how of communications are important questions that one must answer before he or she communicates.

Answer 2

True

Question 3

An example for using an appropriate style while preparing a written document is using a conversational tone in formal documents and a business tone in informal documents.

Answer 3

False

Question 4

In a report, the findings section is used to _____.

A)​explain the logical design of a new system in a way that only technical managers can understand
B)​list the costs and benefits of each major system alternative
C)locate the questionnaires at the end of the document
D)describe the major conclusions reached by a team

Question 5

The Flesch Reading Ease score measures the average sentence length and the average number of syllables per word and produces a rating keyed to a U.S. grade-school level

Question 6

Which of the following is a suggestion for speakers to keep in mind if they are nervous when facing an audience?

A)Neglect the environment.
B)Turn the nervousness to an advantage.
C)Use filler words and phrases.
D)Do not practice before the presentation.

Question 7

For most standard documents, Microsoft suggests writers should aim for the Flesch-Kincaid Grade Level score of _____.

A)5.0 to 6.0
B)9.0 to 10.0
C)7.0 to 8.0
D)11.0 to 12.0

Question 8

A spell checker will identify instances when the word "their" is used instead of the word "there."

Question 9

In a report, the recommendations section is used to _____.

A)summarize the entire project in several paragraphs
B)present the best system alternative with a brief explanation
C)locate the questionnaires at the end of the document
D)describe the major conclusions reached

Question 10

Knowing what is expected and when to go into detail is directly related to knowing _____.

A)who your targets are
B)when to speak and when to remain silent
C)how to communicate effectively
D)where to communicate best

Question 11

When there is a large number of supporting documents such as questionnaires or sampling results, put those items in an appendix located at the end of the document.

Question 12

For most standard documents, Microsoft suggests writers should aim for the Flesch Reading Ease score of _____.

A)10-20
B)30-40​
C)60-70
D)90-100

Question 13

One way to get fired quickly is to brag about a new marketing strategy, over social media, before it has been publicly announced.

Question 14

Although e-mail usually is less formal than other written correspondence, rules of good grammar, correct spelling, and clear writing must be followed.

Question 15

When preparing a slide presentation, try to follow the rule often called the 7 by 7 rule, which states that there should be _____.

A)at least seven topics per slide and at least seven items per topic
B)no more than seven topics per slide and no more than seven items per topic
C)at least seven items per slide and at least seven words per item
D)no more than seven items per slide and no more than seven words per item

Question 16

Which of the following is a guideline for preparing an effective slide presentation?

A)Use numbers rather than bullets, unless showing a specific sequence.
B)Display at least three topics per slide.
C)Use appropriate point sizes for titles and body text.
D)Read the slides to the audience during the presentation.

Question 17

A presentation should be planned in three stages: the introduction, the information, and the summary.

Question 18

Although many authors use a more conversational style for e-mail, users should remember that e-mail messages often are forwarded to other recipients or groups, and so you must consider the users to whom it might be distributed.

Question 19

To know _____, ask the question, "Is this communication necessary, and what specific results am I seeking?"

A)why you are communicating
B)when to speak
C)who your targets are
D)how to communicate effectively

Question 20

When preparing written documents, which of the following is a suggestion that should be kept in mind?​

A)Keep your writing concise and well-organized.
B)Use passive voice whenever possible.
C)Impress your audience with the size of your vocabulary.
D)Repeat the same word frequently.

Question 21

When delivering a presentation, try to anticipate the questions an audience will ask so a response can be prepared ahead of time.

Question 22

All writers must consider _________, which analyzes the ease of comprehension by measuring specific characteristics of syllables, words, and sentences.

Question 23

Many companies use workgroup software, often called _________, because it enhances employee productivity and teamwork.

Question 24

A(n) _________, used by companies for internal memos and external letters, gives a work a consistent look and makes the job easier.

Question 25

A(n) _________ is a tool used to identify words that do not appear in a word processing program's dictionary.

Question 26

An online presentation cannot include an audio narrative.

Question 27

A brilliant presentation will not convince top managers to approve a system if they are not sold on the person who gave the presentation.

Question 28

When preparing written documents, _________, as in the sentence "Tom designed the system," should be used whenever possible.

Question 29

When practicing a presentation, write a script so that the presentation can be read to the audience.

Question 30

In a presentation, specialized or technical terminology should be used whenever possible.

Question 31

When preparing slides for a presentation, use a serif style (such as Times Roman) for all body text and a sans serif style (such as Arial) for just the titles.

Question 32

A(n) _________ is a tool in most word processing programs that detects usage problems and offers suggestions.

Question 33

Visual aids can direct audience attention away from the speaker, which is useful if the speaker is nervous while giving a presentation.

Question 34

When preparing slides for a presentation, select special effects liberally - many graphics, colors, sounds, or other special effects will help the audience to concentrate.

Question 35

During a presentation, you must control the discussion, maintain the pace of the presentation, and stay focused on the agenda - especially when answering questions.

Question 36

When preparing an effective slide presentation, the first step (and perhaps the most important) is to prepare an overall outline that will be the foundation of the presentation.

Question 37

When preparing written documents, _________, as in the sentence "The system was designed by Tom," should be avoided.

Question 38

In a report, the _________ section usually includes a title page, table of contents, and brief description of the proposal.

Question 39

In a report, the _________ section lists the advantages, disadvantages, expenses, and profits of each major system alternative.

Question 40

_________ combines the words Internet and etiquette.

Question 41

_________ can display a graphical summary of performance trends, a series of cost-benefit examples, or a bulleted list of important points.

Question 42

In addition to face-to-face meetings, a user might have to deliver a(n)_________, possibly with two-way communication between the user and the audience.

Question 43

A(n) _________ is required at the end of the preliminary investigation and again at the conclusion of the systems analysis phase.

Question 44

In a report, the _________ section includes a clear description of the financial analysis techniques used.

Question 45

With a computer and a projection system, _________, such as Microsoft PowerPoint, can be used to create a multimedia slide show.