Deck 6: Listening

Question 1

Elaine and her friend, Catherine, frequently end up arguing when discussing any topi C.Elaine feels the reason behind this is that they both are extremely critical in their discussions.Elaine wants to appear supportive while stressing her points in a discussion.In this scenario, which of the following can help Elaine? 

A)She can make Catherine understand that she is not her friend when they argue.
B)She can tell what Catherine wants to hear.
C)She can make false statements to support Catherine.
D)She can express acceptance instead of criticizing.

Answer 1

D

Question 2

_____ is the habitual and unconscious process of receiving messages.

A)Passive listening 
B)Active listening 
C)Informational listening 
D)Empathic listening

Answer 2

A

Question 3

Which of the following techniques will help listeners improve their attending skills? 

A)Empathizing with the conditions of a speaker 
B)Reducing potential distractions from the listening environment 
C)Playing intense music to focus on a speech 
D)Providing feedback cues when a speaker speaks

Answer 3

B

Question 4

Which of the following is true of content-oriented listeners? 

A)They fail to evaluate the facts offered as evidence.
B)They notice the inconsistencies that a speaker makes.
C)They are sensitive to their partner's emotional needs.
D)They elicit more information by asking questions.

Question 5

Which of the following is a characteristic of nonverbal feedback cues? 

A)They finish a speaker's sentence.
B)They create an environment of anger and disgust.
C)They communicate listeners' attention and comprehension.
D)They are one of the methods of perception checking.

Question 6

Alex is an attentive undergraduate student.In Mr.Grey's class, he gets restless because Mr.Grey usually talks about topics that are outside the scope of syllabus.Sometimes, he elaborates on topics that will not be asked in the exams.Given this information, Alex is a(n) _____.

A)time-oriented listener 
B)action-oriented listener 
C)content-oriented listener 
D)people-oriented listener

Question 7

A content paraphrase focuses on: 

A)the denotative meaning of a message.
B)how a listener feels about a message.
C)whether a speaker is right or wrong.
D)how a speaker sounds when he or she speaks.

Question 8

In the context of response strategies, verbal feedback should be given: 

A)by interrupting a speaker during a speech.
B)whenever a speaker rambles without focusing a point.
C)after a speaker has ended his or her speech.
D)while a speaker is pausing in the middle.

Question 9

A _____ focuses on the emotions attached to a message.

A)mnemonic device 
B)content paraphrase 
C)feedback cue 
D)feelings paraphrase

Question 10

Unlike listening, hearing is a(n): 

A)physiological process that is mainly concerned with human body.
B)affective process that motivates a person to attend to a message.
C)cognitive process that includes understanding and interpreting a message.
D)behavioral process that is related to responding with a feedback.

Question 11

When we experience an emotional response parallel to another person's actual or anticipated display of emotion, it is termed as _____.

A)empathic responsiveness 
B)perspective taking 
C)mirroring 
D)sympathy

Question 12

Which of the following strategies will help a listener paraphrase a message effectively? 

A)Focusing on as many details as possible 
B)Empathizing with the feelings and attitudes of the speaker 
C)Sending a feedback that will be encouraging to the speaker 
D)Noticing the images and feelings the listener experiences from the message

Question 13

Lisa is a high-school student.She has poor listening skills.After much effort, she improved her attending skills.In this case, which of the following should Lisa do to improve her understanding skills? 

A)She should neglect the pragmatic meaning and focus on the semantic meaning.
B)She should mentally rehearse what she has heard.
C)She should paraphrase the speaker's message in her own words.
D)She should take notes while listening to a conversation.

Question 14

Which of the following is true of paraphrasing? 

A)It is a repetition of what a speaker has said.
B)It causes a listener to forget a speaker's message.
C)It becomes necessary when communicating long and complex messages.
D)It is a listener's effort to look at things from another person's point of view.

Question 15

Which of the following is true of listening apprehension? 

A)It helps one in attentively focusing on a message.
B)It increases with the intensity of a message.
C)It is not dependent on any factor other than the message.
D)It increases when one worries about misinterpreting a message.

Question 16

In the context of remembering, a common technique to form a mnemonic is by: 

A)adding extra details to the information that has to be remembered.
B)recording a speech in a tape recorder or a CD.
C)forming a word with the first letters of the information that has to be remembered.
D)paraphrasing the information that has to be remembered with related words.

Question 17

Which of the following best defines people-oriented listeners? 

A)They focus on the feelings their conversational partners may have about what they are saying.
B)They focus on the ultimate point a speaker is trying to make.
C)They focus on and evaluate the facts and evidence.
D)They prefer brief and hurried conversations and often use nonverbal and verbal cues to signal that their partner needs to be more concise.

Question 18

Maurice is a high-school science teacher.Whenever she begins her class, she says to her students, "Close your books.Keep your personal stuff inside your bag.Sit upright.Face the boar d." In this scenario, Maurice is involved in: 

A)making her students physically ready to listen.
B)identifying the main topic of discussion.
C)observing students' nonverbal cues.
D)empathizing with her students.

Question 19

Elsa frequently attends conferences and public meetings.She wants to be constructive while she criticizes speakers.In this scenario, which of the following can Elsa do? 

A)She can cite something positive before offering her comments.
B)She can assert the superiority of the strength of her expertise.
C)She can use "you" language while speaking to the speaker.
D)She can provide a generalized criticism rather than pointing the specific parts.

Question 20

_____ prefer brief and hurried conversations and often use nonverbal and verbal cues to signal that their partner needs to be more concise.

A)Time-oriented listeners 
B)Action-oriented listeners 
C)Content-oriented listeners 
D)People-oriented listeners

Question 21

Sympathy translates our intellectual understanding of what the speaker has experienced into feelings of concern, compassion, and sorrow for that person.

Question 22

_________ is the process of receiving, constructing meaning from, and responding to spoken and/or nonverbal messages.
A.Concentrating
B.Listening
C.Hearing
D.Hearkening

Question 23

Briefly explain the five processes of active listening.

Question 24

In the process of active listening, _________ is the process of providing feedback.
A.attending
B.understanding
C.evaluating
D.responding

Question 25

Listening as a(n) _________ process involves responding with verbal and nonverbal feedback.
A.affective
B.physiological
C.behavioral
D.physiological

Question 26

Supportive responses create an environment that encourages the other person to talk about and make sense of a distressing situation.

Question 27

Listening style is the conscious style adopted by a person to fit an appropriate situation.

Question 28

In the context of active listening, _________ is the process of willfully perceiving and focusing on a message.
A.evaluating
B.responding
C.attending
D.understanding

Question 29

Hearing and listening are synonymous with each other.

Question 30

Explain listening style and the types of listeners.List the characteristics of each type of listeners that differentiates them from the other types.

Question 31

Briefly explain how listeners should respond with verbal and nonverbal cues.Explain formal constructive speech critique strategies.

Question 32

Inferences are statements whose accuracy can be verified as true.

Question 33

_________ is the process of critically analyzing a message to determine its truthfulness, utility, and trustworthiness.
A.Attending
B.Responding
C.Evaluating
D.Understanding