Deck 1: Management

Question 1

Nestlé was unsuccessful in early attempts to sell its chocolate in India. It discovered its chocolate bars were not suitable for the Indian markets because the candy became messy from sitting in direct sunlight without the benefit of air conditioning. Nestlé adopted an innovative strategy and developed Chocostick,a liquid chocolate that is now very popular. Which management function did Nestlé use to solve its problem?

A)planning  
B)controlling  
C)organizing  
D)leading

Answer 1

A

Question 2

The Dilawri Group,a Winnipeg-based automotive firm,wants to ensure its employees are "happy to walk into its buildings every single day." Which management function is being used to make this happen?

A)leading  
B)organizing  
C)planning  
D)controlling

Answer 2

A

Question 3

A recently opened bakery's 2018 objectives were to increase its revenues by at least 15 percent and reduce its net losses by at least 25 percent. According to your textbook,what management function would be instrumental in setting and meeting these goals?

A)leading  
B)planning  
C)organizing  
D)controlling

Answer 3

B

Question 4

A Canadian magazine published a recipe for dinner rolls and the description had a religious connotation. The ensuing controversy forced the magazine to pull its issue off newsstands and issue an apology. Which management function did the magazine employ by issuing an apology to readers?

A)planning  
B)organizing  
C)controlling  
D)leading

Question 5

A human resource manager had to find inexpensive ways to reward employees and bolster morale during a sales-flattening economic downturn. Which management function would need to be engaged?

A)planning  
B)organizing  
C)leading  
D)controlling

Question 6

To achieve its goal of increased market share,a coffee and donut shop launched a program in London,Ontario,that awards grade-school students a free donut for every "A" on their report cards. What management function was used to create this program?

A)controlling  
B)leading  
C)planning  
D)organizing

Question 7

Jane is in charge of her sports team's annual fundraising auction. She will decide who will ask local businesses for prizes,who will determine the site,who will sell tickets to customers,and who will work the night of the auction. Which of the following activities is she engaged in?

A)planning  
B)leading  
C)controlling  
D)organizing

Question 8

Ruth was hired to be the second-in-command at Graham Mailing Services. She was told that her job was to deal with the employees to make sure they met the customers' mailing specifications. She has not been instructed on how to run machines or in any other technical area. What is her position?

A)marketing  
B)relationship control  
C)management  
D)strategizing

Question 9

What is the term for getting work done through others?

A)management  
B)planning  
C)organizing  
D)strategizing

Question 10

What is the term for the accomplishment of tasks that help fulfill organizational objectives?

A)optimizing  
B)satisficing  
C)efficiency  
D)effectiveness

Question 11

The response to the 2016 Fort McMurray,Alberta wildfires was reportedly hampered by incompatible radio systems between different agencies. Which concept would a manager use to resolve this situation?

A)operations  
B)management  
C)effectiveness  
D)efficiency

Question 12

A manager strives to accomplish tasks that help fulfill organizational objectives. What is the manager trying to improve?

A)organizational efficiency  
B)organizational effectiveness  
C)organizational functionality  
D)organizational productivity

Question 13

A business school administrator is determining what classes will be offered,in which rooms,and who will teach each class. What management function is involved in this work?

A)planning  
B)organizing  
C)controlling  
D)leading

Question 14

What management function is being engaged when a manager is determining organizational goals and the means for achieving them?

A)planning  
B)organizing  
C)leading  
D)controlling

Question 15

Suncor has experienced significant financial and operational challenges in the previous three years. Who is expected to develop the long-term plans needed to ensure the company's stability and survival?

A)supervising manager  
B)top manager  
C)first-line manager  
D)middle manager

Question 16

Which of the following functions is typically performed by middle managers?

A)planning and implementing subunit strategies for achieving organizational goals  
B)developing in employees the attitudes of commitment to and ownership of the company's performance  
C)creating a positive organizational culture through language and action  
D)monitoring the business environment

Question 17

In 2016,a major food manufacturer was forced to recall strained prunes because they contained pieces of rubber. What management function did the recall entail?

A)controlling  
B)leading  
C)planning  
D)organizing

Question 18

A Canadian Armed Forces drill instructor is motivating new recruits to challenge themselves. What management function is being engaged?

A)planning  
B)organizing  
C)controlling  
D)leading

Question 19

Designers such as Marimekko and Marant have partnered with Swedish retailer Hennes & Mauritz (better known as H&M)to sell an affordable line of exclusively designed high-fashion clothing. Hennes & Mauritz will take responsibility for manufacturing and marketing the clothes. What management function guided the alliance between the designer and the retailer?

A)controlling  
B)leading  
C)planning  
D)organizing

Question 20

A manager is monitoring progress toward goal achievement,and taking corrective action when needed. What management function is being engaged?

A)leading  
B)controlling  
C)planning  
D)organizing

Question 21

Walker supervises operations on the chassis assembly line for a large vehicle manufacturer. Most of his time is spent on ensuring quality control maintenance,scheduling workers,and training new employees. What type of manager is he?

A)first-line manager  
B)middle manager  
C)team leader  
D)group facilitator

Question 22

In 2016,Coca-Cola,starting with Mexico,decided to redesign its packaging. Who would be responsible for implementing this change?

A)middle management  
B)first-line management  
C)team leaders  
D)product supervisors

Question 23

Who is typically responsible for developing intermediate plans,designed to produce results within 6 to 18 months?

A)middle managers  
B)first-line managers  
C)group facilitators  
D)team leaders

Question 24

Which of the following tasks are first-line managers most likely to perform?

A)reviewing the performance of corporate investments  
B)encouraging,monitoring,and rewarding employee performance  
C)determining how to deal with long-term environmental changes  
D)periodically observing the company's organizational culture

Question 25

Who in a police department is typically responsible for determining which police officers will work overtime?

A)middle managers  
B)administrative managers  
C)irst-line managers  
D)team leaders

Question 26

Professors at a typical business school are assigned to departments,such as accounting or marketing. The chairs of the departments are managers. Which title best describes them?

A)supervising manager  
B)first-line manager  
C)middle manager  
D)department manager

Question 27

Which of the following functions is typically performed by a middle manager?

A)responding to customer complaints  
B)coordinating groups and departments  
C)ensuring printers,faxes,and other office machines are maintained regularly  
D)setting long-term strategies for the organization

Question 28

Which of the following tasks would a first-line manager for a large electric generator manufacturer perform?

A)monitoring how customers feel about electric-powered engines  
B)determining whether the company needs to increase its production by adding a shift  
C)monitoring and managing the performance of the company's international subsidiaries  
D)managing the performance of the employees who build the generators

Question 29

At which level of management would a manager typically plan an employee picnic,select and order performance awards to be presented at the picnic,and encourage workers to attend the event?

A)marketing  
B)first-line  
C)top  
D)middle

Question 30

Which of the tasks listed below will middle managers most likely have to perform?

A)facilitating a bottom-up planning approach to supervising  
B)managing the performance of entry-level employees  
C)implementing the changes generated by top managers  
D)developing employees' commitment to and ownership of the company's performance

Question 31

A shoe company expects its designers to operate like a team when they create new shoe designs. Most of its designers do not have a background in fashion,so it is important that they share their expertise. What task would each team leader most likely be responsible for?

A)developing organizational codes of ethics  
B)managing external and internal team relationships  
C)developing growth strategies  
D)coordinating the performances of all teams

Question 32

Who is responsible for placing orders for food and paper supplies and for setting up weekly work schedules at a fast-food restaurant?

A)corporate vice president  
B)middle manager  
C)first-line manager  
D)top manager

Question 33

Which of the following terms would typically be used to describe the position of a human resource manager?

A)supervising manager  
B)top manager  
C)middle manager  
D)department manager

Question 34

Who is typically responsible for setting objectives consistent with organizational goals and then planning and implementing the subunit strategies for achieving these goals?

A)top managers  
B)first-line managers  
C)team leaders  
D)middle managers

Question 35

Who typically coordinates and links groups,departments,and divisions within a company?

A)top managers  
B)middle managers  
C)team leaders  
D)first-line managers

Question 36

Who typically trains and supervises the performance of non-managerial employees and are directly responsible for producing the company's products or services?

A)general managers  
B)middle managers  
C)first-line managers  
D)team leaders

Question 37

Which of the following duties would be performed by a top manager for a management consulting firm?

A)establishing a positive organizational culture  
B)ensuring that employees are attired according to the company dress code  
C)evaluating the performance of individual consultants  
D)monitoring expense statements turned in by consultants

Question 38

Who is typically responsible for creating a positive organizational culture through language and action?

A)top managers  
B)middle managers  
C)team leaders  
D)group facilitators

Question 39

Which of the following job responsibilities is typically fulfilled by a middle manager for a manufacturing firm?

A)monitoring how consumers feel about environmental waste  
B)scheduling vacation time for employees  
C)determining how the company will implement a plan calling for a 10 percent decrease in costs  
D)maintaining a positive organizational culture

Question 40

Which of the following titles represents the level of a marketing manager?

A)supervising manager  
B)top manager  
C)middle manager  
D)department manager

Question 41

The marketing manager of a packaged goods company was asked to meet with the organization's research and development department to explain why the company needed to change its product naming conventions. What interpersonal role would the marketing manager take on in this situation?

A)liaison  
B)disseminator  
C)figurehead  
D)resource allocator

Question 42

After the death of her husband,Miriam McAllister became the CEO of a company that is the world's leading manufacturer of kidney dialysis machines. Even though she was not expected to,she was quick to ask company employees to develop ideas for new products that would lead to organizational growth in a changing environment. What decisional role did McAllister assume?

A)leader  
B)disseminator  
C)resource allocator  
D)entrepreneur

Question 43

Which of the following responsibilities would be typical of a team leader in business?

A)managing internal and external relationships  
B)monitoring and managing the performance of subunits  
C)making detailed schedules and operating plans  
D)monitoring the organizational culture

Question 44

Connie O'Day is a middle manager for the publishers of Maclean's magazine,a Canadian news and general interest publication targeted at Canadians from a wide variety of backgrounds. O'Day spends much of her day conducting interviews with groups of Canadians to determine what they consider most important in their lives. She also keeps an eye on the sales and content of other news and general interest magazines. Which informational role does O'Day perform?

A)entrepreneur  
B)monitor  
C)spokesperson  
D)liaison

Question 45

According to Henry Mintzberg,which role would a manager assume if trying to convince union members to accept a significant reduction in pay in order to keep the manufacturing plant open?

A)resource allocator  
B)entrepreneur  
C)liaison  
D)negotiator

Question 46

Which informational role do managers play when sharing information they have collected with their subordinates and others in the company?

A)monitor  
B)figurehead  
C)resource allocator  
D)disseminator

Question 47

In what decisional role do managers adapt themselves,their subordinates,and their units to incremental change?

A)resource allocator  
B)entrepreneur  
C)disturbance handler  
D)liaison

Question 48

Which of the following skills is most exhibited by an accountant who has the ability to create a budget,compare the budget to the actual income statement,and determine unnecessary expenses?

A)technical skill  
B)human skill  
C)conceptual skill  
D)motivation to manage

Question 49

Recent Facebook and Twitter advertisements for washing machines by LG Canada were accused of being sexist,and a backlash ensued. What role were the LG Canada managers forced into?

A)entrepreneurs  
B)disturbance handlers  
C)liaisons  
D)disseminators

Question 50

The sales manager is in charge of monitoring the expense accounts of her sales force. Which of the following roles is most closely associated with her actions?

A)resource allocator  
B)entrepreneur  
C)disturbance handler  
D)disseminator

Question 51

Which of the following is a typical responsibility of a corporate team leader?

A)conducting quality control audits  
B)managing external and internal relationships  
C)acting as a department liaison  
D)overseeing strategy implementation

Question 52

The WE Charity's board of directors made a commitment to ask their stakeholders for feedback about their experiences with and perceptions of the organization's signature event,WE Day. The head of the organization volunteered to conduct the environmental scanning and share what he learned with the others. Which informational roles did the head of the organization assume?

A)liaison and spokesperson  
B)liaison and resource allocator  
C)monitor and disseminator  
D)monitor and negotiator

Question 53

Bombardier announced a turnaround plan in 2015,and has provided regular updates to the media and financial world since. According to Henry Mintzberg,which managerial role would have been adopted in order to make these announcements?

A)disturbance handler  
B)controller  
C)spokesperson  
D)entrepreneur

Question 54

Henry Mintzberg would describe sisters Kendall and Justine Barber,the co-founders of Poppy Barley Shoes,as taking leader roles within the organization. In this role,how do the sisters spend much of their time?

A)negotiating  
B)responding to instrumental change  
C)performing ceremonial duties  
D)motivating and encouraging employees

Question 55

A marketing manager was hired by a plumbing fixtures manufacturer to operate information booths at more than 20 different international trade shows annually. According to Henry Mintzberg,which managerial role would this marketing manager have?

A)resource allocator  
B)figurehead  
C)communicator  
D)spokesperson

Question 56

After the death of her husband,Miriam McAllister became the CEO of a company that is the world's leading manufacturer of kidney dialysis machines. When she took the position,it was believed that she would perform only ceremonial duties and would not want to take active part in running the company. In other words,what role was it assumed she would choose?

A)resource allocator  
B)monitor  
C)spokesperson  
D)figurehead

Question 57

A university president is often seen as a figurehead. Which of the following duties are they most likely to perform in that role?

A)They distribute critical information to students. 
B)They monitor the political environment. 
C)They help faculty adapt to incremental changes. 
D)They perform ceremonial duties when new facilities open.

Question 58

In a speech delivered to a forum for retail leaders,Dr. Hans-Joachim Koerber stated,"Sustained growth is essential. Sustaining growth is a challenge for virtually every company." What informational role did Dr. Koerber assume?

A)liaison  
B)resource allocator  
C)figurehead  
D)spokesperson

Question 59

Which of the following is an example of an interpersonal role?

A)figurehead  
B)monitor  
C)disseminator  
D)spokesperson

Question 60

According to Henry Mintzberg,what are the three major roles that managers fulfill while performing their jobs?

A)informational roles,interpersonal roles,and decisional roles  
B)coordination roles,ethical roles,and organizational roles  
C)interpersonal roles,ethical roles,and coordination roles  
D)informational roles,decisional roles,and organizational roles

Question 61

Which types of skills tend to be equally important at all levels of management?

A)technical skills  
B)human skills  
C)decisional skills  
D)motivation to manage

Question 62

Narrative 1-2
In April 2013,Volkswagen reported a net profit increase of 41 percent. While the future looks bright for VW today,it was not always so. In August 2005,VW's past chief executive officer,Bernd Pischetsrieder,announced another restructuring plan for the company. VW is Europe's largest carmaker and needed to make itself profitable once again. To do so,VW cut thousands of jobs through natural attrition,early retirement,and buyouts of worker contracts. The carmaker also reviewed its component parts factories in Brunswick,Kassel,and Wolfsburg to help it accomplish its organizational goal. Pischetsrieder blamed much of the company's problems on restructuring that was done in 1993. He insisted that the company missed a whole generation of managers because its former CEO eliminated a whole management layer. As a result,45 percent of the managers at that time went into retirement over the following three to four years.
Refer to Narrative 1-2. Which of the following management functions is most involved in the restructuring efforts?

A)leading  
B)planning  
C)controlling  
D)organizing

Question 63

Narrative 1-1
Michael Medline held the CEO position of Canadian Tire Corporation for about 15 months until July 2016,when the board asked its former CEO,Stephen Wetmore,to return. The board was concerned about the long-term digital strategy Medline proposed,despite strong financial results. Medline had extensive operational experience,including running two of Canadian Tire Corporation's apparel divisions in addition to the core auto parts and petroleum businesses.
Refer to Narrative 1-1. According to the textbook,managers need four skills to be successful. The fact that Medline had been a successful leader across many different functions indicates he had which type of skill?

A)technical  
B)interpersonal  
C)conceptual  
D)human

Question 64

Which of the following skills is demonstrated by helping others express their thoughts and feelings,while being sensitive to others' needs and viewpoints?

A)human skill  
B)conceptual skill  
C)interpersonal skill  
D)decisional skill

Question 65

An advertisement for a beer company was criticized for promoting skiing out of bounds,which has a significant cost to search and rescue organizations. Which kinds of skills would the company's marketing manager need most to determine that the advertisement was creating bad publicity for the company?

A)informational  
B)conceptual  
C)interpersonal  
D)decisional

Question 66

After a year as a manager,what do new managers typically realize to be their job's most frequent role?

A)troubleshooting  
B)managing tasks  
C)problem solving  
D)developing people

Question 67

Martha has been with her company for 15 years. She started at the lowest level in manufacturing and worked her way up through all the management levels. She is now the vice president of operations. Which skill was Martha most likely equally adept at through each level of her progress?

A)technical skills  
B)human skills  
C)decisional skills  
D)motivation to manage

Question 68

Narrative 1-1
Michael Medline held the CEO position of Canadian Tire Corporation for about 15 months until July 2016,when the board asked its former CEO,Stephen Wetmore,to return. The board was concerned about the long-term digital strategy Medline proposed,despite strong financial results. Medline had extensive operational experience,including running two of Canadian Tire Corporation's apparel divisions in addition to the core auto parts and petroleum businesses.
Refer to Narrative 1-1. What role did Medline play in terms of determining which initiatives should be highest-ranked?

A)the managerial role  
B)the informational role  
C)the decisional role  
D)the organizational role

Question 69

Which of the following characteristics is most likely to indicate a leader who may be at risk of a "derailment"?

A)builds solid working relationships with colleagues  
B)has a track record of achievement in a functional context  
C)has a track record of learning from their past mistakes  
D)understands their team's strengths and uses them extensively

Question 70

Narrative 1-2
In April 2013,Volkswagen reported a net profit increase of 41 percent. While the future looks bright for VW today,it was not always so. In August 2005,VW's past chief executive officer,Bernd Pischetsrieder,announced another restructuring plan for the company. VW is Europe's largest carmaker and needed to make itself profitable once again. To do so,VW cut thousands of jobs through natural attrition,early retirement,and buyouts of worker contracts. The carmaker also reviewed its component parts factories in Brunswick,Kassel,and Wolfsburg to help it accomplish its organizational goal. Pischetsrieder blamed much of the company's problems on restructuring that was done in 1993. He insisted that the company missed a whole generation of managers because its former CEO eliminated a whole management layer. As a result,45 percent of the managers at that time went into retirement over the following three to four years.
Refer to Narrative 1-2. Which of the following management functions is most involved in deciding how to replace retiring managers?

A)leading  
B)planning  
C)controlling  
D)organizing

Question 71

Narrative 1-2
In April 2013,Volkswagen reported a net profit increase of 41 percent. While the future looks bright for VW today,it was not always so. In August 2005,VW's past chief executive officer,Bernd Pischetsrieder,announced another restructuring plan for the company. VW is Europe's largest carmaker and needed to make itself profitable once again. To do so,VW cut thousands of jobs through natural attrition,early retirement,and buyouts of worker contracts. The carmaker also reviewed its component parts factories in Brunswick,Kassel,and Wolfsburg to help it accomplish its organizational goal. Pischetsrieder blamed much of the company's problems on restructuring that was done in 1993. He insisted that the company missed a whole generation of managers because its former CEO eliminated a whole management layer. As a result,45 percent of the managers at that time went into retirement over the following three to four years.
Refer to Narrative 1-2. What is VW examining in its component parts factories?

A)efficiency  
B)synergy  
C)effectiveness  
D)autonomy

Question 72

After six months in the role,what do new managers most typically believe their job is?

A)to exercise formal authority  
B)to maintain control and avoid delegation  
C)to develop people's potential  
D)to solve problems for subordinates

Question 73

What do managers tend to do after their first year of managerial experience?

A)They exercise more formal authority. 
B)They do less listening and more telling. 
C)They view themselves as the boss. 
D)They use more positive reinforcement.

Question 74

Why is preventing leadership derailment important to organizations?

A)There are significant impacts to followers,leaders,and the organization. 
B)They want to ensure leaders have significant functional depth. 
C)Leaders learn more from their failures. 
D)Teams work better when their leader tries to keep things the same.

Question 75

Which set of skills increases in importance for success as people rise through the managerial ranks?

A)human skills and technical skills  
B)human skills and the motivation to manage  
C)conceptual skills and the motivation to manage  
D)conceptual skills and human skills

Question 76

Narrative 1-1
Michael Medline held the CEO position of Canadian Tire Corporation for about 15 months until July 2016,when the board asked its former CEO,Stephen Wetmore,to return. The board was concerned about the long-term digital strategy Medline proposed,despite strong financial results. Medline had extensive operational experience,including running two of Canadian Tire Corporation's apparel divisions in addition to the core auto parts and petroleum businesses.
Refer to Narrative 1-1. Which of the following most contributed to Medline's ouster?

A)effectiveness  
B)synergy  
C)advocacy  
D)efficiency

Question 77

The strategies used to help prevent leaders derailing most reflect which of the following statements?

A)Leaders need to be self-aware,so they can manage to their personality strengths. 
B)Training supports leaders in the long run more than coaching does. 
C)Managers need to understand early warning signs of burnout and plan to avoid it. 
D)Leadership development represents a long-term investment in a company's success.

Question 78

Narrative 1-1
Michael Medline held the CEO position of Canadian Tire Corporation for about 15 months until July 2016,when the board asked its former CEO,Stephen Wetmore,to return. The board was concerned about the long-term digital strategy Medline proposed,despite strong financial results. Medline had extensive operational experience,including running two of Canadian Tire Corporation's apparel divisions in addition to the core auto parts and petroleum businesses.
Refer to Narrative 1-1. Which management function did the board argue Medline had failed to perform at the time of his departure?

A)planning  
B)controlling  
C)leading  
D)organizing

Question 79

Which types of skills tend to be most important to the success of lower-level managers?

A)decisional skills  
B)human skills  
C)motivation to manage  
D)technical skills

Question 80

Narrative 1-1
Michael Medline held the CEO position of Canadian Tire Corporation for about 15 months until July 2016,when the board asked its former CEO,Stephen Wetmore,to return. The board was concerned about the long-term digital strategy Medline proposed,despite strong financial results. Medline had extensive operational experience,including running two of Canadian Tire Corporation's apparel divisions in addition to the core auto parts and petroleum businesses.
Refer to Narrative 1-1. Which of the following tasks would Medline,as the CEO of Canadian Tire Corporation,have been responsible for?

A)developing plans to address digital initiatives  
B)making sales calls  
C)ensuring that the ecommerce functions were operating efficiently on a daily basis  
D)sourcing new suppliers for the most popular items sold in-store