Deck 2: Organizational Environments and Cultures
Question
Question
Question
Question
Question
Question
Question
Question
Question
Question
Question
Question
Question
Question
Question
Question
Question
Question
Question
Question
Question
Question
Question
Question
Question
Question
Question
Question
Question
Question
Question
Question
Question
Question
Question
Question
Question
Question
Question
Question
Question
Question
Question
Question
Question
Question
Question
Question
Question
Question
Question
Question
Question
Question
Question
Question
Question
Question
Question
Question
Question
Question
Question
Question
Question
Question
Question
Question
Question
Question
Question
Question
Question
Question
Question
Question
Question
Question
Question
Question
Unlock Deck
Sign up to unlock the cards in this deck!
Unlock Deck
Unlock Deck
1/130
Play
Full screen (f)
Deck 2: Organizational Environments and Cultures
1
Which of the following environments consists of the economy and the technological,sociocultural,and political/legal trends that indirectly affect all organizations?
A)the complex environment
B)the specific environment
C)the general environment
D)the indirect environment
A)the complex environment
B)the specific environment
C)the general environment
D)the indirect environment
C
2
Mary Brown's is a fried chicken restaurant chain famous for its chicken. It recently announced that several of its restaurants became compliant with a set of religious dietary restrictions. Which of the following would have been the most likely factor in its specific environment for the chain to make that decision?
A)matching a similar product offered by another fried chicken restaurant
B)Canadian Food Inspection Agency (CFIA)regulations changed
C)a boycott proposed by members of the religion in question
D)customers requesting their products be made compliant with their dietary practices
A)matching a similar product offered by another fried chicken restaurant
B)Canadian Food Inspection Agency (CFIA)regulations changed
C)a boycott proposed by members of the religion in question
D)customers requesting their products be made compliant with their dietary practices
D
3
George is analyzing his competition and reviewing changes in overseas markets to create a new strategy for his organization. Which environment is George concerned with?
A)the specific environment
B)the external environment
C)the formal environment
D)the national environment
A)the specific environment
B)the external environment
C)the formal environment
D)the national environment
B
4
Carson's industry has changed overnight with technology and communication advancements. His company faces new competition from overseas markets and his once loyal customers want better pricing or will leave. Carson has to find a new way to manufacture products to remain competitive. Which environment does Carson operate within?
A)competitive
B)complex
C)dynamic
D)abundant
A)competitive
B)complex
C)dynamic
D)abundant
Unlock Deck
Unlock for access to all 130 flashcards in this deck.
Unlock Deck
k this deck
5
Imagine a Canadian fertilizer manufacturer wanted to export its fertilizer to Guatemala. What type of component in the manufacturer's general environment is represented by the fact that 75 percent of Guatemalans live below the poverty line?
A)technological
B)sociocultural
C)economic
D)political/legal
A)technological
B)sociocultural
C)economic
D)political/legal
Unlock Deck
Unlock for access to all 130 flashcards in this deck.
Unlock Deck
k this deck
6
Which of the following is a component of the specific environment that directly influences a restaurant's day-to-day operation?
A)its regular customers
B)the country's Gross National Product
C)a societal trend toward eating less fat
D)more rigid enforcement of provincial labour and occupational health laws
A)its regular customers
B)the country's Gross National Product
C)a societal trend toward eating less fat
D)more rigid enforcement of provincial labour and occupational health laws
Unlock Deck
Unlock for access to all 130 flashcards in this deck.
Unlock Deck
k this deck
7
Which of the following is a component of a book publisher's general environment and will indirectly influence how it does business?
A)other book publishing companies
B)pornography laws
C)an advocacy group supporting free books for children
D)a trend toward less leisure time
A)other book publishing companies
B)pornography laws
C)an advocacy group supporting free books for children
D)a trend toward less leisure time
Unlock Deck
Unlock for access to all 130 flashcards in this deck.
Unlock Deck
k this deck
8
Frustrated with high cellphone costs,Caroline is rallying companies through the industry trade association to petition the government to allow overseas competition to enter the Canadian cellphone industry. Which specific environment component is Caroline a part of?
A)advocacy
B)supplier
C)industry regulation
D)competitor
A)advocacy
B)supplier
C)industry regulation
D)competitor
Unlock Deck
Unlock for access to all 130 flashcards in this deck.
Unlock Deck
k this deck
9
What defines the degree to which an organization's external environment has an abundance or lack of critical organizational resources?
A)environmental complexity
B)environmental capacity
C)differentiation opportunity
D)resource scarcity
A)environmental complexity
B)environmental capacity
C)differentiation opportunity
D)resource scarcity
Unlock Deck
Unlock for access to all 130 flashcards in this deck.
Unlock Deck
k this deck
10
Tony's Donair in Halifax is a family-run business and its loyal customers enjoy the traditional donair recipes perfected over 40 years in business. Which type of environment is this company an example of?
A)technological environment
B)complex environment
C)custom environment
D)simple environment
A)technological environment
B)complex environment
C)custom environment
D)simple environment
Unlock Deck
Unlock for access to all 130 flashcards in this deck.
Unlock Deck
k this deck
11
Which of the following is a type of company most likely to be facing a dynamic environment?
A)a video game manufacturer
B)a bakery
C)a brewery,winery,or distillery in the liquor industry
D)a manufacturer of pet food
A)a video game manufacturer
B)a bakery
C)a brewery,winery,or distillery in the liquor industry
D)a manufacturer of pet food
Unlock Deck
Unlock for access to all 130 flashcards in this deck.
Unlock Deck
k this deck
12
What are the two types of external organizational environments?
A)general and specific
B)public and private
C)global and national
D)organizational and interpersonal
A)general and specific
B)public and private
C)global and national
D)organizational and interpersonal
Unlock Deck
Unlock for access to all 130 flashcards in this deck.
Unlock Deck
k this deck
13
Which environmental characteristic is likely to be particularly salient for many companies in a strong economy,where the demand for qualified job applicants exceeds the supply?
A)environmental complexity
B)environmental change
C)resource scarcity
D)environmental uncertainty
A)environmental complexity
B)environmental change
C)resource scarcity
D)environmental uncertainty
Unlock Deck
Unlock for access to all 130 flashcards in this deck.
Unlock Deck
k this deck
14
What industry has experienced both the stable and dynamic environments predicted by punctuated equilibrium theory over the past 20 years?
A)airline
B)baking
C)video game
D)landscaping
A)airline
B)baking
C)video game
D)landscaping
Unlock Deck
Unlock for access to all 130 flashcards in this deck.
Unlock Deck
k this deck
15
Which environment in a hospital is concerned with legislation about the disposal of biological wastes,the development of more sophisticated imaging machines,and longer patient life spans?
A)internal environment
B)specific environment
C)sociocultural environment
D)general environment
A)internal environment
B)specific environment
C)sociocultural environment
D)general environment
Unlock Deck
Unlock for access to all 130 flashcards in this deck.
Unlock Deck
k this deck
16
Which of the following is a component of Coca-Cola's specific environment and will directly influence how Coca-Cola does business?
A)Pepsi-Cola
B)laws concerning sanitation
C)inflation
D)the increased popularity of energy drinks
A)Pepsi-Cola
B)laws concerning sanitation
C)inflation
D)the increased popularity of energy drinks
Unlock Deck
Unlock for access to all 130 flashcards in this deck.
Unlock Deck
k this deck
17
Howard is reflecting on the rapid changes in the economy. The increasing volatility of oil prices over the past year has caused many firms to reconsider their options. What environment is oil part of?
A)resource environment
B)technological environment
C)specific environment
D)general environment
A)resource environment
B)technological environment
C)specific environment
D)general environment
Unlock Deck
Unlock for access to all 130 flashcards in this deck.
Unlock Deck
k this deck
18
Which of the following environments affects all organizations?
A)the global environment
B)the national environment
C)the general environment
D)the formal environment
A)the global environment
B)the national environment
C)the general environment
D)the formal environment
Unlock Deck
Unlock for access to all 130 flashcards in this deck.
Unlock Deck
k this deck
19
Eleanor must steer her company through a crisis. She must search for a new supplier of a raw material that makes her product unique. New competition is forcing her to reduce prices,and her production process is outdated. Which environmental characteristic is Eleanor dealing with?
A)uncertainty
B)differentiation
C)difficulty
D)entrepreneurship
A)uncertainty
B)differentiation
C)difficulty
D)entrepreneurship
Unlock Deck
Unlock for access to all 130 flashcards in this deck.
Unlock Deck
k this deck
20
Companies go through long,simple periods of environmental stability followed by short,complex periods of dynamic,fundamental environmental change,finishing with a return to environmental stability. Which theory states this?
A)the environmental change theory
B)the theory of environmental dynamics
C)the punctuated equilibrium theory
D)the theory of resource scarcity
A)the environmental change theory
B)the theory of environmental dynamics
C)the punctuated equilibrium theory
D)the theory of resource scarcity
Unlock Deck
Unlock for access to all 130 flashcards in this deck.
Unlock Deck
k this deck
21
Which essentials must technology use to transform inputs (e.g.,raw materials and information)into outputs (products or services)?
A)knowledge,tools,and techniques
B)capital,plans,and management
C)plans,knowledge,and tools
D)management,capital,and techniques
A)knowledge,tools,and techniques
B)capital,plans,and management
C)plans,knowledge,and tools
D)management,capital,and techniques
Unlock Deck
Unlock for access to all 130 flashcards in this deck.
Unlock Deck
k this deck
22
Kelly is deciding which industry to move funds into for her investing clients. She reads that managers in the Canadian mining sector forecast export growth due to overseas production requirements. What kind of reports is Kelly reading?
A)industry regulations
B)business confidence indices
C)competitive analyses
D)supplier dependence reports
A)industry regulations
B)business confidence indices
C)competitive analyses
D)supplier dependence reports
Unlock Deck
Unlock for access to all 130 flashcards in this deck.
Unlock Deck
k this deck
23
At one time,independent booksellers found it very hard to carry all the books from the different publishers. Creating a centralized warehouse streamlined order and return procedures. What resulted from creating the centralized warehouse?
A)high buyer dependence on a supplier
B)pure competition
C)transactional freedom
D)high supplier dependence on a buyer
A)high buyer dependence on a supplier
B)pure competition
C)transactional freedom
D)high supplier dependence on a buyer
Unlock Deck
Unlock for access to all 130 flashcards in this deck.
Unlock Deck
k this deck
24
Scenario 2-1
Two home builders are building homes in nearby subdivisions. One is offering 2,500 square foot homes with two-acre yards. The other is offering a similar size of house with quarter-acre yards. The builder offering the smaller lots cannot keep up with demand. The builder offering the larger lots has several unsold houses.
Refer to Scenario 2-1. What could the builder with the larger lots use to determine why his homes are not selling?
A)proactive customer monitoring
B)consumer confidence forecasts
C)demographic information
D)reactive customer monitoring
Two home builders are building homes in nearby subdivisions. One is offering 2,500 square foot homes with two-acre yards. The other is offering a similar size of house with quarter-acre yards. The builder offering the smaller lots cannot keep up with demand. The builder offering the larger lots has several unsold houses.
Refer to Scenario 2-1. What could the builder with the larger lots use to determine why his homes are not selling?
A)proactive customer monitoring
B)consumer confidence forecasts
C)demographic information
D)reactive customer monitoring
Unlock Deck
Unlock for access to all 130 flashcards in this deck.
Unlock Deck
k this deck
25
What is typically the most important factor in the relationship between companies and their suppliers?
A)how dependent they are on each other
B)how much they know about each other
C)how compatible their organizational cultures are
D)the type of product being manufactured
A)how dependent they are on each other
B)how much they know about each other
C)how compatible their organizational cultures are
D)the type of product being manufactured
Unlock Deck
Unlock for access to all 130 flashcards in this deck.
Unlock Deck
k this deck
26
Small manufacturers often are successful because Wal-Mart agrees to carry their products. If Wal-Mart does not like a price increase,however,it often will refuse to do business with the manufacturer. At this point,many small manufacturers will offer price reductions-they fear failure if they lose the Wal-Mart account. Which of the following best describes the relationship between these small manufacturers and Wal-Mart?
A)buyer dependent
B)relationship based
C)transformational
D)supplier dependent
A)buyer dependent
B)relationship based
C)transformational
D)supplier dependent
Unlock Deck
Unlock for access to all 130 flashcards in this deck.
Unlock Deck
k this deck
27
Which of the following is defined by a high degree of buyer or seller dependence leading to a state in which one party benefits at the expense of the other?
A)relationship behaviour
B)transactional behaviour
C)relational monopoly
D)opportunistic behaviour
A)relationship behaviour
B)transactional behaviour
C)relational monopoly
D)opportunistic behaviour
Unlock Deck
Unlock for access to all 130 flashcards in this deck.
Unlock Deck
k this deck
28
Fear of a lawsuit prevents many employers from giving totally honest references about former employees. What component change of the general environment does this reflect?
A)technological
B)social
C)economic
D)political/legal
A)technological
B)social
C)economic
D)political/legal
Unlock Deck
Unlock for access to all 130 flashcards in this deck.
Unlock Deck
k this deck
29
White Spot is a casual dining restaurant chain that is famous for the Triple "O" sauce on its burgers. Which of the following would be a component of its sociocultural environment?
A)a period of business prosperity
B)the development of fully automated drive-through windows
C)a price war with Cactus Café and Moxies
D)the preference of most consumers to eat out rather than at home
A)a period of business prosperity
B)the development of fully automated drive-through windows
C)a price war with Cactus Café and Moxies
D)the preference of most consumers to eat out rather than at home
Unlock Deck
Unlock for access to all 130 flashcards in this deck.
Unlock Deck
k this deck
30
Due to increased competition in the shipping industry,companies such as Purolator and CANPAR have implemented new processing methods to move parcels more efficiently. Which environmental component have they addressed?
A)competitor
B)economy
C)technological
D)sociocultural
A)competitor
B)economy
C)technological
D)sociocultural
Unlock Deck
Unlock for access to all 130 flashcards in this deck.
Unlock Deck
k this deck
31
Following the election of the federal Liberal government in 2015,Canadians were seen to more frequently sew flags onto their travel gear. What component of the general environment changed?
A)technological
B)sociocultural
C)economic
D)competitive
A)technological
B)sociocultural
C)economic
D)competitive
Unlock Deck
Unlock for access to all 130 flashcards in this deck.
Unlock Deck
k this deck
32
Restaurants in Ontario that do not pass health and safety standards are required to post a failing evaluation on their front window for the public to see. Customers can now make more informed decisions about which restaurant to eat at. Which component of the general environment is this a part of?
A)customer
B)political/legal
C)competitor
D)sociocultural
A)customer
B)political/legal
C)competitor
D)sociocultural
Unlock Deck
Unlock for access to all 130 flashcards in this deck.
Unlock Deck
k this deck
33
Scenario 2-1
Two home builders are building homes in nearby subdivisions. One is offering 2,500 square foot homes with two-acre yards. The other is offering a similar size of house with quarter-acre yards. The builder offering the smaller lots cannot keep up with demand. The builder offering the larger lots has several unsold houses.
Refer to Scenario 2-1. What did the builder with the smaller lots most likely do to determine what home buyers desired?
A)reactive customer monitoring
B)proactive customer monitoring
C)competitive analysis
D)consumer confidence forecasting
Two home builders are building homes in nearby subdivisions. One is offering 2,500 square foot homes with two-acre yards. The other is offering a similar size of house with quarter-acre yards. The builder offering the smaller lots cannot keep up with demand. The builder offering the larger lots has several unsold houses.
Refer to Scenario 2-1. What did the builder with the smaller lots most likely do to determine what home buyers desired?
A)reactive customer monitoring
B)proactive customer monitoring
C)competitive analysis
D)consumer confidence forecasting
Unlock Deck
Unlock for access to all 130 flashcards in this deck.
Unlock Deck
k this deck
34
White Spot is a casual dining restaurant chain that is famous for the Triple "O" sauce on its burgers. Which of the following would be a component of White Spot's general environment?
A)meat-processing companies that provide its ground beef
B)consumers who will drive kilometres out of their way to eat a Triple "O" burger
C)boycotts by organizations such as PETA (People for the Ethical Treatment of Animals)
D)indications of improved economic growth in the coming year
A)meat-processing companies that provide its ground beef
B)consumers who will drive kilometres out of their way to eat a Triple "O" burger
C)boycotts by organizations such as PETA (People for the Ethical Treatment of Animals)
D)indications of improved economic growth in the coming year
Unlock Deck
Unlock for access to all 130 flashcards in this deck.
Unlock Deck
k this deck
35
More premature babies than ever before are surviving due to improvements in medical knowledge and care. Which component of hospitals has this improvement influenced?
A)technological
B)sociocultural
C)economic
D)demographic
A)technological
B)sociocultural
C)economic
D)demographic
Unlock Deck
Unlock for access to all 130 flashcards in this deck.
Unlock Deck
k this deck
36
Kelty was caught off guard when a new competitor opened across the street. Kelty had spent so much time evaluating the plans of her number one competitor that she failed to properly analyze the actions of other competitors. What did Kelty fail at?
A)doing a complete analysis of identifying competitors
B)overestimating her competition
C)reactive monitoring
D)relying on competitive intelligence
A)doing a complete analysis of identifying competitors
B)overestimating her competition
C)reactive monitoring
D)relying on competitive intelligence
Unlock Deck
Unlock for access to all 130 flashcards in this deck.
Unlock Deck
k this deck
37
The manager of a company that produces soy-based sausage wants to conduct a competitive analysis. What should the manager look at?
A)the political/legal climate of the region
B)technological changes that affect food processing
C)business confidence indices for the restaurant and hospitality industry
D)individuals who make their own sausage
A)the political/legal climate of the region
B)technological changes that affect food processing
C)business confidence indices for the restaurant and hospitality industry
D)individuals who make their own sausage
Unlock Deck
Unlock for access to all 130 flashcards in this deck.
Unlock Deck
k this deck
38
Vikas learns that customers are not happy with the time it takes servers in his restaurant to bring them their final bill. He informs his servers to make improvements from now on. What kind of monitoring did Vikas use to make this change?
A)consumer confidence monitoring
B)competitive analysis monitoring
C)reactive customer monitoring
D)proactive customer monitoring
A)consumer confidence monitoring
B)competitive analysis monitoring
C)reactive customer monitoring
D)proactive customer monitoring
Unlock Deck
Unlock for access to all 130 flashcards in this deck.
Unlock Deck
k this deck
39
Thomas is preparing for a meeting with one of his two largest customers. Understanding their needs will help Thomas develop a strategy to lobby the government to make changes to regulations affecting the import of his products even though this action could harm the relationship with smaller customers. What does this scenario exemplify?
A)managerial commitment
B)buyer dependence
C)industry regulation
D)advocacy group activities
A)managerial commitment
B)buyer dependence
C)industry regulation
D)advocacy group activities
Unlock Deck
Unlock for access to all 130 flashcards in this deck.
Unlock Deck
k this deck
40
Which of the following involves determining who your competitors are,anticipating competitors' moves,and assessing competitors' strengths and weaknesses?
A)competitive mapping
B)a market audit
C)a SWOT analysis
D)a competitive analysis
A)competitive mapping
B)a market audit
C)a SWOT analysis
D)a competitive analysis
Unlock Deck
Unlock for access to all 130 flashcards in this deck.
Unlock Deck
k this deck
41
Which of the following is a step in the process that managers use to make sense of their changing environments?
A)adopting perceptual re-engagement
B)engaging in environmental laddering
C)acting on threats and opportunities
D)creating strategic windows
A)adopting perceptual re-engagement
B)engaging in environmental laddering
C)acting on threats and opportunities
D)creating strategic windows
Unlock Deck
Unlock for access to all 130 flashcards in this deck.
Unlock Deck
k this deck
42
What can an organization use to sustain its organizational culture after its founders are gone?
A)organizational heroes
B)organizational structure
C)organizational maps
D)organizational design
A)organizational heroes
B)organizational structure
C)organizational maps
D)organizational design
Unlock Deck
Unlock for access to all 130 flashcards in this deck.
Unlock Deck
k this deck
43
The Edmonton Oilers hockey team develops a sense of history for its current players by displaying successful seasons' banners and the retired numbers of great players in its stadium and locker room. What tactic(s)for maintaining organizational culture are the Oilers using?
A)organizational complexity and consistency
B)organizational benchmarking
C)organizational mapping
D)organizational stories and heroes
A)organizational complexity and consistency
B)organizational benchmarking
C)organizational mapping
D)organizational stories and heroes
Unlock Deck
Unlock for access to all 130 flashcards in this deck.
Unlock Deck
k this deck
44
What is the term for the set of key values,beliefs,and attitudes shared by members of an organization?
A)industry code of ethics
B)internal environment
C)organizational culture
D)organizational vision
A)industry code of ethics
B)internal environment
C)organizational culture
D)organizational vision
Unlock Deck
Unlock for access to all 130 flashcards in this deck.
Unlock Deck
k this deck
45
What is the first step that managers take to make sense of their changing environments?
A)environmental scanning
B)perceptual re-engagement
C)modification of budgets
D)benchmarking
A)environmental scanning
B)perceptual re-engagement
C)modification of budgets
D)benchmarking
Unlock Deck
Unlock for access to all 130 flashcards in this deck.
Unlock Deck
k this deck
46
One difficulty encountered in a merger is the inability of employees in the two existing organizational cultures to operate harmoniously. Which of the following characteristics do both merging organizational cultures most likely lack?
A)responsiveness
B)adaptability
C)involvement
D)consistency
A)responsiveness
B)adaptability
C)involvement
D)consistency
Unlock Deck
Unlock for access to all 130 flashcards in this deck.
Unlock Deck
k this deck
47
A new hire at Henderson Textile Co. was amazed at its employees,who would take 30-minute restroom breaks,leave for the day at 2 p.m.,and generally belittle the company's management. Which of the following is likely faulty when such actions have developed among employees?
A)the general environment
B)a benchmark
C)a response to an opportunity
D)the organizational culture
A)the general environment
B)a benchmark
C)a response to an opportunity
D)the organizational culture
Unlock Deck
Unlock for access to all 130 flashcards in this deck.
Unlock Deck
k this deck
48
Hooters is a chain of more than 2,000 restaurants self-described as "delightfully tacky,yet unrefined." The reason the company exists is apparent to all of its employees: its purpose is fun. What is the concept of making eating at a restaurant consistently fun for men an example of?
A)adaptability
B)responsiveness
C)involvement
D)vision
A)adaptability
B)responsiveness
C)involvement
D)vision
Unlock Deck
Unlock for access to all 130 flashcards in this deck.
Unlock Deck
k this deck
49
Which of the following is a primary source of organizational culture?
A)the company's founder
B)the organization's competitive strategy
C)the industry in which the organization operates
D)the company's suppliers
A)the company's founder
B)the organization's competitive strategy
C)the industry in which the organization operates
D)the company's suppliers
Unlock Deck
Unlock for access to all 130 flashcards in this deck.
Unlock Deck
k this deck
50
Simons was one of Canada's first fashion retailers,and has recently expanded outside Québec. How would Simons view other companies that have a broad presence in fashion retail?
A)as a weakness
B)as a risk
C)as an opportunity
D)as a threat
A)as a weakness
B)as a risk
C)as an opportunity
D)as a threat
Unlock Deck
Unlock for access to all 130 flashcards in this deck.
Unlock Deck
k this deck
51
Which tactic involves an advocacy group actively trying to convince consumers NOT to purchase a company's products or services?
A)lobbying
B)public communications
C)media advocacy
D)boycott
A)lobbying
B)public communications
C)media advocacy
D)boycott
Unlock Deck
Unlock for access to all 130 flashcards in this deck.
Unlock Deck
k this deck
52
The Dairy Famers of Canada took a stance against a recent free trade deal that was likely to dismantle the Canadian dairy production system,arguing that low prices would result in threats to consumers. Which of the following is this ad an example of?
A)narrowcasting
B)institutional communications
C)media advocacy
D)lobbying
A)narrowcasting
B)institutional communications
C)media advocacy
D)lobbying
Unlock Deck
Unlock for access to all 130 flashcards in this deck.
Unlock Deck
k this deck
53
White Spot is a casual dining restaurant chain that is famous for the Triple "O" sauce on its burgers. Which of the following would be an industry regulation component of White Spot's specific environment?
A)an increase in the prime lending rate
B)local health inspectors
C)class-action suits against all casual dining restaurants
D)inflation
A)an increase in the prime lending rate
B)local health inspectors
C)class-action suits against all casual dining restaurants
D)inflation
Unlock Deck
Unlock for access to all 130 flashcards in this deck.
Unlock Deck
k this deck
54
Which of the following objectives is unsuitable for environmental scanning?
A)reducing uncertainty
B)enabling managers to stay up to date on factors in their industry
C)helping managers develop and implement their organizational strategies
D)helping managers develop and sustain their organizational culture
A)reducing uncertainty
B)enabling managers to stay up to date on factors in their industry
C)helping managers develop and implement their organizational strategies
D)helping managers develop and sustain their organizational culture
Unlock Deck
Unlock for access to all 130 flashcards in this deck.
Unlock Deck
k this deck
55
Uber's entry into Calgary had its bumps along the way-the City of Calgary filed a court injunction claiming Uber had not complied with its bylaws regarding taxis and limousines. Which environmental aspect best defines this impact on Uber's specific environment?
A)sociocultural aspect
B)economic aspect
C)political/legal aspect
D)industry regulation
A)sociocultural aspect
B)economic aspect
C)political/legal aspect
D)industry regulation
Unlock Deck
Unlock for access to all 130 flashcards in this deck.
Unlock Deck
k this deck
56
Some organizational cultures cannot meet the challenges posed by innovation. BlackBerry squandered the opportunities presented by the smartphone revolution,even though it had produced arguably the world's most widely adopted smartphone at one point. What did its organizational culture lack?
A)adaptability
B)synergy
C)a formula for success laddering
D)knowledge management
A)adaptability
B)synergy
C)a formula for success laddering
D)knowledge management
Unlock Deck
Unlock for access to all 130 flashcards in this deck.
Unlock Deck
k this deck
57
Which of the following is a characteristic of successful organizational cultures?
A)unions
B)advocacy
C)involvement
D)competition
A)unions
B)advocacy
C)involvement
D)competition
Unlock Deck
Unlock for access to all 130 flashcards in this deck.
Unlock Deck
k this deck
58
What is the term for the events and trends inside an organization that affect management,employees,and the organizational culture?
A)managerial environment
B)internal environment
C)industry environment
D)general environment
A)managerial environment
B)internal environment
C)industry environment
D)general environment
Unlock Deck
Unlock for access to all 130 flashcards in this deck.
Unlock Deck
k this deck
59
Which of the following is likely to decrease but not eliminate opportunistic behaviour?
A)buyer dependence
B)supplier dependence
C)industry regulation
D)relationship behaviour
A)buyer dependence
B)supplier dependence
C)industry regulation
D)relationship behaviour
Unlock Deck
Unlock for access to all 130 flashcards in this deck.
Unlock Deck
k this deck
60
Advocacy groups use a variety of tactics to convince businesses to comply with their stands on issues. Which of the following advocacy group tactics would be most likely to cause a business to fail?
A)media advocacy
B)product boycotts
C)public communications
D)lobbying
A)media advocacy
B)product boycotts
C)public communications
D)lobbying
Unlock Deck
Unlock for access to all 130 flashcards in this deck.
Unlock Deck
k this deck
61
Narrative 2-1
Dofasco Inc. is a different kind of steel company. Tiny by industry standards,the Canadian-based company has just 8,500 employees and a market cap of $2.3 billion. Dofasco operates with a close eye on the "triple bottom line." In addition to tracking financial metrics,Dofasco also monitors its impact on society and the environment. As a result,the company has outperformed many of its biggest competitors. Despite a recent slump in the automobile industry,which accounted for 50 percent of its business,Dofasco ran at 100 percent capacity and finished as one of the only integrated steelmakers in all of North America to make a profit that year. Dofasco is also one of the only companies in the steel industry without a union,and its employees like it that way. Employee turnover at the company's main operation is less than one percent annually. Part of its low turnover rate is due to the company's concern about protecting its external environment. As the CEO of the company said,"One way to get happy employees is not to wreck their community in which they live."
Refer to Narrative 2-1. Dofasco operates according to the punctuated equilibrium theory. Which statement explains what this means for the company?
A)Dofasco incorporates both planning and control within its long-term strategy.
B)Dofasco operates with a virtually flat organizational structure.
C)Dofasco has periods of long stability interrupted by short periods of dynamic change.
D)Dofasco motivates its employees by maintaining a salary/wage equilibrium.
Dofasco Inc. is a different kind of steel company. Tiny by industry standards,the Canadian-based company has just 8,500 employees and a market cap of $2.3 billion. Dofasco operates with a close eye on the "triple bottom line." In addition to tracking financial metrics,Dofasco also monitors its impact on society and the environment. As a result,the company has outperformed many of its biggest competitors. Despite a recent slump in the automobile industry,which accounted for 50 percent of its business,Dofasco ran at 100 percent capacity and finished as one of the only integrated steelmakers in all of North America to make a profit that year. Dofasco is also one of the only companies in the steel industry without a union,and its employees like it that way. Employee turnover at the company's main operation is less than one percent annually. Part of its low turnover rate is due to the company's concern about protecting its external environment. As the CEO of the company said,"One way to get happy employees is not to wreck their community in which they live."
Refer to Narrative 2-1. Dofasco operates according to the punctuated equilibrium theory. Which statement explains what this means for the company?
A)Dofasco incorporates both planning and control within its long-term strategy.
B)Dofasco operates with a virtually flat organizational structure.
C)Dofasco has periods of long stability interrupted by short periods of dynamic change.
D)Dofasco motivates its employees by maintaining a salary/wage equilibrium.
Unlock Deck
Unlock for access to all 130 flashcards in this deck.
Unlock Deck
k this deck
62
Narrative 2-1
Dofasco Inc. is a different kind of steel company. Tiny by industry standards,the Canadian-based company has just 8,500 employees and a market cap of $2.3 billion. Dofasco operates with a close eye on the "triple bottom line." In addition to tracking financial metrics,Dofasco also monitors its impact on society and the environment. As a result,the company has outperformed many of its biggest competitors. Despite a recent slump in the automobile industry,which accounted for 50 percent of its business,Dofasco ran at 100 percent capacity and finished as one of the only integrated steelmakers in all of North America to make a profit that year. Dofasco is also one of the only companies in the steel industry without a union,and its employees like it that way. Employee turnover at the company's main operation is less than one percent annually. Part of its low turnover rate is due to the company's concern about protecting its external environment. As the CEO of the company said,"One way to get happy employees is not to wreck their community in which they live."
Refer to Narrative 2-1. Which component of Dofasco's environment would be affected by the fact that Ford purchased less steel from Dofasco during the auto industry's slump?
A)specific
B)competitive
C)economic
D)general
Dofasco Inc. is a different kind of steel company. Tiny by industry standards,the Canadian-based company has just 8,500 employees and a market cap of $2.3 billion. Dofasco operates with a close eye on the "triple bottom line." In addition to tracking financial metrics,Dofasco also monitors its impact on society and the environment. As a result,the company has outperformed many of its biggest competitors. Despite a recent slump in the automobile industry,which accounted for 50 percent of its business,Dofasco ran at 100 percent capacity and finished as one of the only integrated steelmakers in all of North America to make a profit that year. Dofasco is also one of the only companies in the steel industry without a union,and its employees like it that way. Employee turnover at the company's main operation is less than one percent annually. Part of its low turnover rate is due to the company's concern about protecting its external environment. As the CEO of the company said,"One way to get happy employees is not to wreck their community in which they live."
Refer to Narrative 2-1. Which component of Dofasco's environment would be affected by the fact that Ford purchased less steel from Dofasco during the auto industry's slump?
A)specific
B)competitive
C)economic
D)general
Unlock Deck
Unlock for access to all 130 flashcards in this deck.
Unlock Deck
k this deck
63
What does a consistent organizational culture mean for a company?
A)A consistent organizational culture does not guarantee good company performance.
B)A consistent organizational culture that is also strong is always a good culture.
C)Employees learn consistent organizational cultures on their own.
D)Having a consistent organizational culture makes adapting to drastic changes easier.
A)A consistent organizational culture does not guarantee good company performance.
B)A consistent organizational culture that is also strong is always a good culture.
C)Employees learn consistent organizational cultures on their own.
D)Having a consistent organizational culture makes adapting to drastic changes easier.
Unlock Deck
Unlock for access to all 130 flashcards in this deck.
Unlock Deck
k this deck
64
Josie is the new manager at a sports apparel company. She finds she gets four days of work from her sales staff as they have always treated Fridays as casual days with long lunches and loafing even though she has requested productivity reports for each day of the week. Which corporate culture characteristic is Josie dealing with?
A)Corporate cultures are dynamic creations that respond positively to change.
B)Corporate culture are unaffected by changes in perks,office layouts,or work relationships.
C)Corporate cultures are very difficult to change.
D)Corporate cultures require a manager who wants to modify one to hire new employees.
A)Corporate cultures are dynamic creations that respond positively to change.
B)Corporate culture are unaffected by changes in perks,office layouts,or work relationships.
C)Corporate cultures are very difficult to change.
D)Corporate cultures require a manager who wants to modify one to hire new employees.
Unlock Deck
Unlock for access to all 130 flashcards in this deck.
Unlock Deck
k this deck
65
A management team is meeting to strategize how to change the organization's culture to become more customer focused. Which of the following ideas would serve as the best advice?
A)Send subliminal messages about customer service to their employees' subconscious minds.
B)Focus on rewarding managers whose groups excel at developing strong customer relations.
C)Address the unwritten rules about code of conduct and behaviour.
D)Create stories about customer service and send them through the company's grapevine.
A)Send subliminal messages about customer service to their employees' subconscious minds.
B)Focus on rewarding managers whose groups excel at developing strong customer relations.
C)Address the unwritten rules about code of conduct and behaviour.
D)Create stories about customer service and send them through the company's grapevine.
Unlock Deck
Unlock for access to all 130 flashcards in this deck.
Unlock Deck
k this deck
66
In many failed dot.com companies,lower and middle management adhered to innovation and expected that work would be fun,while top management envisioned profitability,with the elimination of unnecessary expenses. Which of the following did these companies lack in their organizational cultures?
A)empathy
B)formalization
C)consistency
D)responsiveness
A)empathy
B)formalization
C)consistency
D)responsiveness
Unlock Deck
Unlock for access to all 130 flashcards in this deck.
Unlock Deck
k this deck
67
Which of the following ideas has a company with a successful organizational culture likely adopted?
A)Employee involvement in decision making often derails consistent corporate culture.
B)Change should be embraced rather than avoided.
C)Only upper management should be involved with creating corporate culture.
D)Successful corporate culture is a short-term phenomenon.
A)Employee involvement in decision making often derails consistent corporate culture.
B)Change should be embraced rather than avoided.
C)Only upper management should be involved with creating corporate culture.
D)Successful corporate culture is a short-term phenomenon.
Unlock Deck
Unlock for access to all 130 flashcards in this deck.
Unlock Deck
k this deck
68
Two business partners had different ideas about the direction their company should take. As a result,resources were wasted and the company failed due to its inability to compete effectively. What did the business partners NOT share?
A)the same definition of profit
B)the ability to run an efficient operation
C)an ability to recognize the level of competition in their business
D)a clear vision
A)the same definition of profit
B)the ability to run an efficient operation
C)an ability to recognize the level of competition in their business
D)a clear vision
Unlock Deck
Unlock for access to all 130 flashcards in this deck.
Unlock Deck
k this deck
69
The Canadian arm of American Express uses cubicles for many of its employees. Each employee must reserve their cubicle daily. Employees are forbidden from personalizing their cubicles. If American Express wanted to change its organizational culture,what could it begin with?
A)creating a new human resource department
B)hiring a cultural ombudsperson
C)adhering to affirmative action regulations
D)allowing employees to use assigned work spaces longer term
A)creating a new human resource department
B)hiring a cultural ombudsperson
C)adhering to affirmative action regulations
D)allowing employees to use assigned work spaces longer term
Unlock Deck
Unlock for access to all 130 flashcards in this deck.
Unlock Deck
k this deck
70
Narrative 2-1
Dofasco Inc. is a different kind of steel company. Tiny by industry standards,the Canadian-based company has just 8,500 employees and a market cap of $2.3 billion. Dofasco operates with a close eye on the "triple bottom line." In addition to tracking financial metrics,Dofasco also monitors its impact on society and the environment. As a result,the company has outperformed many of its biggest competitors. Despite a recent slump in the automobile industry,which accounted for 50 percent of its business,Dofasco ran at 100 percent capacity and finished as one of the only integrated steelmakers in all of North America to make a profit that year. Dofasco is also one of the only companies in the steel industry without a union,and its employees like it that way. Employee turnover at the company's main operation is less than one percent annually. Part of its low turnover rate is due to the company's concern about protecting its external environment. As the CEO of the company said,"One way to get happy employees is not to wreck their community in which they live."
Refer to Narrative 2-1. Which technique would Dofasco most likely have used to keep apprised of environmental changes that could affect how the company does business?
A)a social audit
B)multi-attribute research
C)environmental resolution
D)environmental scanning
Dofasco Inc. is a different kind of steel company. Tiny by industry standards,the Canadian-based company has just 8,500 employees and a market cap of $2.3 billion. Dofasco operates with a close eye on the "triple bottom line." In addition to tracking financial metrics,Dofasco also monitors its impact on society and the environment. As a result,the company has outperformed many of its biggest competitors. Despite a recent slump in the automobile industry,which accounted for 50 percent of its business,Dofasco ran at 100 percent capacity and finished as one of the only integrated steelmakers in all of North America to make a profit that year. Dofasco is also one of the only companies in the steel industry without a union,and its employees like it that way. Employee turnover at the company's main operation is less than one percent annually. Part of its low turnover rate is due to the company's concern about protecting its external environment. As the CEO of the company said,"One way to get happy employees is not to wreck their community in which they live."
Refer to Narrative 2-1. Which technique would Dofasco most likely have used to keep apprised of environmental changes that could affect how the company does business?
A)a social audit
B)multi-attribute research
C)environmental resolution
D)environmental scanning
Unlock Deck
Unlock for access to all 130 flashcards in this deck.
Unlock Deck
k this deck
71
Narrative 2-1
Dofasco Inc. is a different kind of steel company. Tiny by industry standards,the Canadian-based company has just 8,500 employees and a market cap of $2.3 billion. Dofasco operates with a close eye on the "triple bottom line." In addition to tracking financial metrics,Dofasco also monitors its impact on society and the environment. As a result,the company has outperformed many of its biggest competitors. Despite a recent slump in the automobile industry,which accounted for 50 percent of its business,Dofasco ran at 100 percent capacity and finished as one of the only integrated steelmakers in all of North America to make a profit that year. Dofasco is also one of the only companies in the steel industry without a union,and its employees like it that way. Employee turnover at the company's main operation is less than one percent annually. Part of its low turnover rate is due to the company's concern about protecting its external environment. As the CEO of the company said,"One way to get happy employees is not to wreck their community in which they live."
Refer to Narrative 2-1. Which component of Dofasco's environment would the slump in the automobile industry be part of?
A)indirect
B)general
C)competitive
D)primary
Dofasco Inc. is a different kind of steel company. Tiny by industry standards,the Canadian-based company has just 8,500 employees and a market cap of $2.3 billion. Dofasco operates with a close eye on the "triple bottom line." In addition to tracking financial metrics,Dofasco also monitors its impact on society and the environment. As a result,the company has outperformed many of its biggest competitors. Despite a recent slump in the automobile industry,which accounted for 50 percent of its business,Dofasco ran at 100 percent capacity and finished as one of the only integrated steelmakers in all of North America to make a profit that year. Dofasco is also one of the only companies in the steel industry without a union,and its employees like it that way. Employee turnover at the company's main operation is less than one percent annually. Part of its low turnover rate is due to the company's concern about protecting its external environment. As the CEO of the company said,"One way to get happy employees is not to wreck their community in which they live."
Refer to Narrative 2-1. Which component of Dofasco's environment would the slump in the automobile industry be part of?
A)indirect
B)general
C)competitive
D)primary
Unlock Deck
Unlock for access to all 130 flashcards in this deck.
Unlock Deck
k this deck
72
A mace is commonly used at a university or college convocation ceremony. The mace was originally a weapon,then became the symbol of government,and now has become the symbol of authority of the institution to grant diplomas or degrees. In terms of organizational culture,what is the mace an example of?
A)a visible artifact
B)an iconic representation
C)an organizational metaphor
D)an organizational allegory
A)a visible artifact
B)an iconic representation
C)an organizational metaphor
D)an organizational allegory
Unlock Deck
Unlock for access to all 130 flashcards in this deck.
Unlock Deck
k this deck
73
Narrative 2-1
Dofasco Inc. is a different kind of steel company. Tiny by industry standards,the Canadian-based company has just 8,500 employees and a market cap of $2.3 billion. Dofasco operates with a close eye on the "triple bottom line." In addition to tracking financial metrics,Dofasco also monitors its impact on society and the environment. As a result,the company has outperformed many of its biggest competitors. Despite a recent slump in the automobile industry,which accounted for 50 percent of its business,Dofasco ran at 100 percent capacity and finished as one of the only integrated steelmakers in all of North America to make a profit that year. Dofasco is also one of the only companies in the steel industry without a union,and its employees like it that way. Employee turnover at the company's main operation is less than one percent annually. Part of its low turnover rate is due to the company's concern about protecting its external environment. As the CEO of the company said,"One way to get happy employees is not to wreck their community in which they live."
Refer to Narrative 2-1. What is the company's commitment to the "triple bottom line" and to keeping its employees happy indicative of?
A)organizational hierarchy
B)organizational culture
C)general environment
D)specific environment
Dofasco Inc. is a different kind of steel company. Tiny by industry standards,the Canadian-based company has just 8,500 employees and a market cap of $2.3 billion. Dofasco operates with a close eye on the "triple bottom line." In addition to tracking financial metrics,Dofasco also monitors its impact on society and the environment. As a result,the company has outperformed many of its biggest competitors. Despite a recent slump in the automobile industry,which accounted for 50 percent of its business,Dofasco ran at 100 percent capacity and finished as one of the only integrated steelmakers in all of North America to make a profit that year. Dofasco is also one of the only companies in the steel industry without a union,and its employees like it that way. Employee turnover at the company's main operation is less than one percent annually. Part of its low turnover rate is due to the company's concern about protecting its external environment. As the CEO of the company said,"One way to get happy employees is not to wreck their community in which they live."
Refer to Narrative 2-1. What is the company's commitment to the "triple bottom line" and to keeping its employees happy indicative of?
A)organizational hierarchy
B)organizational culture
C)general environment
D)specific environment
Unlock Deck
Unlock for access to all 130 flashcards in this deck.
Unlock Deck
k this deck
74
What is the relationship between change and organizational culture?
A)Organizational culture is best changed by replacing current employees with new ones.
B)Organizational culture changes more quickly when new managers are hired.
C)Agreement among all employees must exist before an organization's culture can change.
D)Changing employees' assumptions and beliefs about a company can be very difficult.
A)Organizational culture is best changed by replacing current employees with new ones.
B)Organizational culture changes more quickly when new managers are hired.
C)Agreement among all employees must exist before an organization's culture can change.
D)Changing employees' assumptions and beliefs about a company can be very difficult.
Unlock Deck
Unlock for access to all 130 flashcards in this deck.
Unlock Deck
k this deck
75
When Sobeys purchased Canada Safeway,one of the changes made was to feature renowned chef Jamie Oliver on in-store advertising. What is this an example of?
A)visible artifacts
B)iconic representations
C)organizational metaphors
D)organizational allegories
A)visible artifacts
B)iconic representations
C)organizational metaphors
D)organizational allegories
Unlock Deck
Unlock for access to all 130 flashcards in this deck.
Unlock Deck
k this deck
76
Which of the following is a viable strategy for developing a consistent organizational culture?
A)Create a clear company vision.
B)Allow workers to set their own goals and strategies to achieve them.
C)Select job applicants who seem to dislike confrontation.
D)Eliminate the company dress code.
A)Create a clear company vision.
B)Allow workers to set their own goals and strategies to achieve them.
C)Select job applicants who seem to dislike confrontation.
D)Eliminate the company dress code.
Unlock Deck
Unlock for access to all 130 flashcards in this deck.
Unlock Deck
k this deck
77
The president of a company changes the organization's culture. He posts a new vision for higher customer satisfaction clearly for all employees to see,rewards the development of customer relationships,and gives bonuses for winning back lost customers. What did the president address directly to effect the change in culture?
A)the subconscious codes of conduct employees operate within
B)employee assumptions and beliefs about the organization
C)visible artifacts and the behaviour of employees toward customers
D)the company's mission
A)the subconscious codes of conduct employees operate within
B)employee assumptions and beliefs about the organization
C)visible artifacts and the behaviour of employees toward customers
D)the company's mission
Unlock Deck
Unlock for access to all 130 flashcards in this deck.
Unlock Deck
k this deck
78
Which of the following would be an example of a visible artifact for an organization that is being merged with a large international firm?
A)personal parking spaces for all salespeople
B)higher sales
C)better supplier relations
D)fewer cash-flow pressures
A)personal parking spaces for all salespeople
B)higher sales
C)better supplier relations
D)fewer cash-flow pressures
Unlock Deck
Unlock for access to all 130 flashcards in this deck.
Unlock Deck
k this deck
79
An organization's culture exists on three levels. Which of the following is the most visible level?
A)values and beliefs
B)artifacts
C)unconscious assumptions
D)shared visions
A)values and beliefs
B)artifacts
C)unconscious assumptions
D)shared visions
Unlock Deck
Unlock for access to all 130 flashcards in this deck.
Unlock Deck
k this deck
80
Narrative 2-1
Dofasco Inc. is a different kind of steel company. Tiny by industry standards,the Canadian-based company has just 8,500 employees and a market cap of $2.3 billion. Dofasco operates with a close eye on the "triple bottom line." In addition to tracking financial metrics,Dofasco also monitors its impact on society and the environment. As a result,the company has outperformed many of its biggest competitors. Despite a recent slump in the automobile industry,which accounted for 50 percent of its business,Dofasco ran at 100 percent capacity and finished as one of the only integrated steelmakers in all of North America to make a profit that year. Dofasco is also one of the only companies in the steel industry without a union,and its employees like it that way. Employee turnover at the company's main operation is less than one percent annually. Part of its low turnover rate is due to the company's concern about protecting its external environment. As the CEO of the company said,"One way to get happy employees is not to wreck their community in which they live."
Refer to Narrative 2-1. Rio Tinto is another steel producer in Canada. Which aspect of Dofasco's specific environment is Rio Tinto part of?
A)international
B)technological
C)indirect
D)competitor
Dofasco Inc. is a different kind of steel company. Tiny by industry standards,the Canadian-based company has just 8,500 employees and a market cap of $2.3 billion. Dofasco operates with a close eye on the "triple bottom line." In addition to tracking financial metrics,Dofasco also monitors its impact on society and the environment. As a result,the company has outperformed many of its biggest competitors. Despite a recent slump in the automobile industry,which accounted for 50 percent of its business,Dofasco ran at 100 percent capacity and finished as one of the only integrated steelmakers in all of North America to make a profit that year. Dofasco is also one of the only companies in the steel industry without a union,and its employees like it that way. Employee turnover at the company's main operation is less than one percent annually. Part of its low turnover rate is due to the company's concern about protecting its external environment. As the CEO of the company said,"One way to get happy employees is not to wreck their community in which they live."
Refer to Narrative 2-1. Rio Tinto is another steel producer in Canada. Which aspect of Dofasco's specific environment is Rio Tinto part of?
A)international
B)technological
C)indirect
D)competitor
Unlock Deck
Unlock for access to all 130 flashcards in this deck.
Unlock Deck
k this deck